Purchased a soft pretzel with marinara sauce for my granddaughter which she loved.I’m giving my experience an overall 3 stars because when I paid there was an option to leave a tip. I resent this awkward decision while being watched by the parson serving me. Does putting a pretzel in a bag obligate gratuity? The option to tip for these types of services has become more commonplace and in my opinion annoying and undeserved for services rendered. It diminished the buying experience.
May 4 · Bren KogerAuntie Anne's
3300 Chambers Rd, Horseheads, NY 14845, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 3300 Chambers Rd, Horseheads, NY 14845, USA
- Phone
- (607) 739-1045
- Website
- Visit official site
- Rating signal
- 3.0 from 22 recorded reviews
Listed operating hours
- Monday10:00 AM – 8:00 PM
- Tuesday10:00 AM – 8:00 PM
- Wednesday10:00 AM – 8:00 PM
- Thursday10:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
For those of us in the Horseheads, New York area, especially when enjoying a day out at the Arnot Mall, there's a particular aroma that instantly signals a delightful treat: the warm, comforting scent of freshly baked pretzels. This unmistakable fragrance leads us directly to Auntie Anne's, a beloved spot renowned for its iconic hand-rolled soft pretzels. It's more than just a place to grab a snack; it’s a quick, convenient, and consistently delicious stop that perfectly complements our on-the-go lifestyles. As New Yorkers, we appreciate convenience and a reliable source for our favorite simple pleasures, and Auntie Anne's consistently delivers on both.
Auntie Anne's has carved out a special niche in the bakery world, focusing on the simple perfection of a soft pretzel. What sets them apart is their commitment to baking fresh throughout the day, ensuring that each pretzel is served hot and soft, straight from the oven. Whether you're craving something sweet like their famous Cinnamon Sugar pretzel or a savory option like the Original or Pepperoni pretzel, there's a flavor profile to satisfy every palate. They understand the art of the perfect pretzel, and their dedication to this craft makes them a go-to for a quick, satisfying treat in the 14845 zip code. While a recent customer review highlighted a point of personal preference regarding tipping, it's clear that the quality of the food, especially when fresh, remains a key draw for patrons.
Auntie Anne's in Horseheads is ideally situated at 3300 Chambers Rd, Horseheads, NY 14845, USA. This address places it directly within the popular Arnot Mall, a central shopping destination for residents of Horseheads and the wider Chemung County region. Being located inside the mall offers significant advantages for accessibility. It means easy access whether you're already at the mall for shopping, catching a movie, or just passing through. Chambers Road is a main artery, making the mall and, by extension, Auntie Anne's, straightforward to reach from various directions.
The accessibility of Auntie Anne's at the Arnot Mall is a major plus for locals. There is ample parking available at the mall, ensuring a hassle-free visit regardless of how busy it might be. Its location within a commercial hub means it's a convenient stop during an outing, offering a quick and satisfying snack without requiring a separate trip. For New Yorkers who value efficiency and convenience, the Arnot Mall location makes Auntie Anne's an effortless choice for that fresh pretzel craving.
Auntie Anne's focuses on a core menu of pretzel-based products and refreshing beverages, perfected over years to deliver a consistent, delicious experience. Their services and product offerings include:
- Signature Soft Pretzels: The classic hand-rolled pretzels available in various flavors, including Original (plain or salted), Cinnamon Sugar, Almond Crunch, Parmesan Cheese, Sour Cream & Onion, Pepperoni, and even unique seasonal or limited-time offerings like Chocolate Eclair or Matcha Green Tea.
- Pretzel Bites/Nuggets: The same delicious pretzel dough in convenient, bite-sized pieces, often available in Original, Cinnamon Sugar, and Pepperoni, perfect for sharing or on-the-go snacking.
- Pretzel Dogs: All-beef hot dogs (or chicken sausages) wrapped in their signature pretzel dough and baked to perfection, offering a savory and filling option. Mini Pretzel Dogs are also popular.
- Dipping Sauces: A variety of sweet and savory dips to complement the pretzels, such as Marinara, Cheese Dip (Nacho, Hot Salsa), Caramel, Chocolate, Cream Cheese, Sweet Glaze, and Honey Mustard.
- Fresh-Squeezed Lemonade: A signature beverage that perfectly pairs with their pretzels, available in original and various fruit-flavored mixers (e.g., Blue Raspberry, Mango, Strawberry, Watermelon), also offered in frozen versions.
- Pretzel Buckets: Large buckets of pretzel nuggets (Original, Cinnamon Sugar, Mini Pretzel Dogs, Pepperoni Nuggets) designed for sharing at parties or gatherings.
- Catering Services: The Horseheads location offers catering options for events, including pretzel packages and pretzel dog packages, suitable for larger groups.
Auntie Anne's in Horseheads offers several key features and highlights that make it a local favorite for its unique treats:
- Freshly Baked Throughout the Day: A core promise of Auntie Anne's is that their pretzels are "freshly baked" and "hot-out-of-the-oven," ensuring optimal taste and texture, which customers appreciate, as one review noted, "The food is amazing when made fresh."
- Signature Soft Pretzel Dough: Their unique, buttery, and slightly chewy pretzel dough is instantly recognizable and addictive, forming the base for all their beloved products.
- Variety of Flavors: Offering both sweet options like Cinnamon Sugar and savory choices like Pepperoni, along with various dips, caters to a wide range of preferences and cravings.
- Convenience and Speed: Ideal for shoppers and those on the go, the mall location allows for quick, satisfying snacks. The ability to order ahead through their app can further "skip the line."
- Perfect Pairings: Their fresh-squeezed lemonades are specifically designed to complement the pretzels, creating a classic and refreshing snack combination.
- Catering for Groups: The availability of pretzel buckets and catering packages makes them a practical choice for parties, events, and larger gatherings in the Horseheads area.
For direct inquiries, ordering, or to confirm hours of operation, you can contact Auntie Anne's at the Arnot Mall using the following information:
Address: 3300 Chambers Rd, Horseheads, NY 14845, USA
Phone: (607) 739-1045
Mobile Phone: +1 607-739-1045
These details provide easy access for locals seeking their delicious pretzel fix.
Auntie Anne's in Horseheads, NY, is perfectly suited for locals for a variety of reasons, solidifying its place as a reliable and enjoyable stop in our community. First and foremost, the core product – the freshly baked soft pretzel – is a universally appealing and satisfying snack. The commitment to serving pretzels hot and fresh from the oven ensures a consistent quality that residents can count on, whether it's a quick craving or a planned treat. As one customer aptly put it, "The food is amazing when made fresh," highlighting the delicious experience when the product is at its best.
Secondly, its location within the Arnot Mall on Chambers Road makes it incredibly convenient for daily life. Whether you're running errands, enjoying a shopping trip, or meeting friends, Auntie Anne's is an easy, accessible stop that doesn't require a special detour. This convenience is a key factor for busy New Yorkers looking for a quick and satisfying bite. The variety of sweet and savory options, along with their popular lemonades and pretzel dogs, ensures there's something for everyone in the family, from a simple snack for a child (like the pretzel with marinara loved by the granddaughter) to a more substantial pretzel dog for an adult.
While one customer raised a valid point about tipping prompts, this feedback pertains to a broader industry trend rather than the quality of the product itself, which remains consistently praised for its freshness and taste. Ultimately, Auntie Anne's provides a beloved, convenient, and consistently delicious option for fresh baked pretzels and refreshing drinks right here in Horseheads, making it a perfectly suitable and cherished local bakery for our New York community.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
The food is amazing when made fresh although cahier was upset that I asked for fresh made pretzel
Mar 24 · Delana ElliottDue to poor allergen management, those with almond allergies can't eat any food here. The nut pretzels are stored on the top rack of the case, allowing particulate to fall onto the non-nut pretzels on the bottom rack. I wish our comments were taken more seriously by the staff when we said that the almond pretzels shouldn't be in the case as they were. Instead, we got a lecture about butter.
Nov 24 · Emily SandtGot our pretzels burnt and my nephew can’t chew on them due to only being a year old. We politely asked for a two new ones and got the rudest response ever. When we finally got the new ones we quietly waited in line to get a drink and the workers proceeded to talk about my mom and one even called her a the “B” word I will never come here again.
Feb 16 · Cassy SnyderCarly was incredibly rude, ignored my friend and I to have personal conversations with her coworkers, and got annoyed with us when we placed our order. We told her to have a good day and she said "yeah whatever," and continued her conversations with coworkers. We felt extremely disrespected.
Feb 20 · Stephanie JohnsonCompare another bakery nearby
Sorted by geographic proximity from this bakery.

Great American Cookies
3300 Chambers Rd Space K-8, Horseheads, NY 14845, USA











This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
