I had the pleasure of coming into Auntie Anne’s and had excellent service by Jen and the rest of the workers. Despite the being super busy true recognized me and that I order pretzels with a food allergy (without butter). They even made the pretzel for me before I even ordered when I was in line waiting! If I could give a higher review I would! The staff in Victor is always very polite, hard working and genuinely amazing! Thank you!
Sep 14 · Mason foxAuntie Anne's
714 Eastview Mall, Victor, NY 14564, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 714 Eastview Mall, Victor, NY 14564, USA
- Phone
- (585) 223-9610
- Website
- Visit official site
- Rating signal
- 4.0 from 56 recorded reviews
Listed operating hours
- Monday10:00 AM – 8:00 PM
- Tuesday10:00 AM – 8:00 PM
- Wednesday10:00 AM – 8:00 PM
- Thursday10:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
### Introduction / Overview
For New Yorkers craving that unique combination of warm, soft, and savory (or sweet!) goodness, Auntie Anne's at Eastview Mall in Victor, NY, stands as a beloved and iconic destination. More than just a snack stop, Auntie Anne's has perfected the art of the pretzel, offering a delightful experience that has captured the hearts and taste buds of countless visitors. This particular location, nestled within the bustling Eastview Mall, provides a convenient and welcoming spot to grab a freshly baked treat that satisfies any craving. It’s a place that buzzes with the energy of shoppers and the irresistible aroma of warm dough, making it a memorable part of any mall visit.
Auntie Anne's has built its reputation on a simple yet powerful premise: crafting hand-rolled, oven-fresh pretzels with a commitment to quality and consistency. The Victor, NY location upholds this tradition, ensuring that every pretzel served is baked to perfection. Beyond their classic original pretzel, they offer a diverse menu that caters to various preferences, from savory options like pretzel dogs to sweet cinnamon sugar variations. It's a testament to their enduring appeal that customers frequently highlight not just the deliciousness of the pretzels but also the exceptional service they receive. The staff’s dedication to customer satisfaction, even anticipating specific needs like food allergies, truly sets this Auntie Anne's apart.
### Location and Accessibility
Auntie Anne's is strategically located within one of the premier shopping destinations in the Rochester metropolitan area: 714 Eastview Mall, Victor, NY 14564, USA. This placement inside Eastview Mall offers unparalleled accessibility for a vast number of local residents and visitors from surrounding towns. Eastview Mall itself is easily reachable via major roadways, including the New York State Thruway (I-90) and Route 96, making it a convenient stop for anyone traveling through the region or specifically heading to the mall for shopping, entertainment, or dining. Its central location in Victor, a thriving community just southeast of Rochester, ensures a steady flow of customers throughout the day.
Being inside a mall means that accessibility extends beyond just driving. Eastview Mall offers ample parking facilities, including large surface lots and multi-level parking garages, ensuring that visitors can always find a convenient spot regardless of how busy the mall might be. Once inside the mall, Auntie Anne's is typically situated in a high-traffic area, often near food courts or central corridors, making it easy to spot and access for a quick snack break between shops. Its integration into the mall environment means it's a natural and expected part of the shopping experience for many, providing a familiar and comforting treat during a day out.
### Services Offered
Freshly Baked Soft Pretzels: Auntie Anne's specializes in a variety of hand-rolled, oven-baked soft pretzels. This includes their famous Original Pretzel, Cinnamon Sugar Pretzels, Almond Pretzels, Garlic Pretzels, and more, all made fresh throughout the day.
Pretzel Nuggets: A popular offering, especially recommended by customers, are the bite-sized pretzel nuggets, perfect for sharing or easy snacking.
Dipping Sauces: To complement their pretzels, Auntie Anne's provides a range of delicious dipping sauces, including the highly recommended warm cheese dip, sweet glaze, and others.
Pretzel Dogs: For a more substantial savory treat, they offer pretzel dogs, featuring a hot dog wrapped in their signature pretzel dough.
Beverages: A selection of cold beverages, such as lemonade and other soft drinks, are available to pair with your pretzel.
Catering and Bulk Orders: While not explicitly detailed, given the nature of their products, it is highly likely that this location can accommodate larger orders for events, parties, or office gatherings, making it easy to share their delicious pretzels.
Accommodations for Food Allergies: As highlighted by customer reviews, the staff at this location demonstrates exceptional attentiveness to food allergies, offering custom preparation (e.g., pretzels without butter) when requested, showcasing a commitment to customer safety and satisfaction.
### Features / Highlights
Exceptional Customer Service: This location consistently receives high praise for its staff, particularly highlighting "Jen and the rest of the workers" for their politeness, hard work, and genuine helpfulness. Their ability to recognize and proactively assist customers with specific needs, like food allergies, stands out as a significant feature.
Consistently Fresh Products: Auntie Anne's prides itself on baking pretzels fresh throughout the day, ensuring that customers always receive warm, soft, and delicious treats right out of the oven.
Famous Pretzel Nuggets with Cheese Dip: The pretzel nuggets paired with the warm cheese dip are a highly recommended and popular item, creating a beloved snack experience for many visitors.
Food Allergy Awareness and Accommodation: A standout feature is the staff's attentiveness to food allergies, going above and beyond to prepare specific orders (e.g., butter-free pretzels) without being prompted, demonstrating a deep commitment to customer care.
Convenient Mall Location: Situated within Eastview Mall, the bakery offers an easily accessible and highly visible spot for shoppers to grab a quick and satisfying snack during their visit.
Variety of Pretzel Offerings: Beyond the classic pretzel, the menu includes sweet, savory, and more substantial options like pretzel dogs, catering to diverse tastes and preferences.
### Contact Information
Address: 714 Eastview Mall, Victor, NY 14564, USA
Phone: (585) 223-9610
Mobile Phone: +1 585-223-9610
### Conclusion: Why this place is suitable for locals
For locals in Victor, NY, and the surrounding Rochester area, Auntie Anne's at Eastview Mall is far more than just a quick bite; it's a reliable and cherished part of their community experience. Its suitability for locals is deeply rooted in its consistent quality, exceptional service, and convenient presence within a central hub. Knowing there’s a place that consistently delivers warm, fresh, and delicious pretzels, exactly when a craving strikes during a shopping trip or a casual outing, is a huge draw. It takes the guesswork out of finding a satisfying snack and ensures a delightful experience every time.
The personalized and attentive service, as highlighted by customer experiences with staff members like Jen, creates a genuine connection with the community. When a local business recognizes its regular customers and proactively addresses their specific needs, such as food allergies, it builds immense trust and loyalty. This level of care goes beyond mere transaction; it fosters a feeling of being valued and understood, which is incredibly important for establishing a true local favorite.
Furthermore, its location within Eastview Mall makes it an incredibly practical choice for locals. The mall serves as a central point for shopping, entertainment, and social gatherings, meaning Auntie Anne's is effortlessly integrated into many residents' routines. Whether it's a reward after a long day of errands, a treat for kids, or a quick refueling stop, its accessibility makes it a no-brainer. The familiar aroma and welcoming atmosphere provide a sense of comfort and predictability that locals appreciate.
In essence, Auntie Anne's at Eastview Mall provides a consistent, high-quality product delivered with outstanding customer service in a highly accessible location. It's a place where you're not just getting a pretzel; you're getting a reliable, friendly experience that enhances your day. For these reasons, it remains a highly suitable and beloved spot for locals in the Victor area, a true go-to for that perfectly baked, comforting treat.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Very famous pretzel shop in the mall. If you haven't tried the pretzel nuggets with the warm cheese dip,I recommend you do.
Mar 6 · Javier GonzalezI need to give a shout out to this amazing crew! The lines were so long and the workers were really hustling and yet Every one of them was smiling and so nice! I frequent this one quite often and Jenn is amazing all the way down to her fun food earrings! I love this place!!!
Mar 31 · christine desalvoI bought two original pretzelsI didn't get napkinstoo much oil for me and for some reason they tasted bitterI wouldn't recommend it to anyone again
Dec 28 · Julia ViklinecOrdered 5 items, got 4 of the 5 correct.We got a blue raspberry lemonade ice, a cup of cinnamon sugar pretzels, a cup of pretzel dogs, an order of icing to dip and an order of cheese to dip. All was correct except for the pretzel dogs which were replaced with regular pretzels.I know they weren't out because I could see several cups in the display. I was going to go bring this up to them to get the order adjusted, but I realized that they never gave me a receipt so I didn't bother.Atmosphere is a mall food court, so about what you'd expect.
Oct 26 · Aaron PCompare another bakery nearby
Sorted by geographic proximity from this bakery.












This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
