I will say this place was very clean! A clean place is always a good thing when buying food. So when we went there was a sign saying be back in 1 min. We waited 5 min, came back in 15 and still no one there. Then walked by again and finally someone came out. The guy was nice and quick to help. But between the wait and when we got our pretzel it seemed like it was kind of old and stale so hopefully our next visit will be good.
Jan 29 · Honest ReviewsAuntie Anne's
850 Hartford Turnpike Space L121, Waterford, CT 06385, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 850 Hartford Turnpike Space L121, Waterford, CT 06385, USA
- Phone
- (860) 440-3711
- Website
- Visit official site
- Rating signal
- 4.0 from 13 recorded reviews
Listed operating hours
Operating hours are not available in this directory record. Contact the bakery before visiting.
About and visit notes
Welcome to your definitive guide to one of Connecticut's most beloved snack destinations: Auntie Anne's in Waterford. Nestled within the bustling atmosphere of the Crystal Mall, this local favorite offers more than just food; it provides a comforting, nostalgic experience with every delicious bite. Whether you're a lifelong resident of Waterford or simply passing through the southeastern part of the state, Auntie Anne's has been a go-to spot for people seeking a delightful, freshly baked treat. This article is crafted for our local Connecticut community, providing a comprehensive and factual overview of this popular bakery. We'll delve into everything you need to know, from its convenient location to the variety of mouth-watering snacks and drinks available, ensuring you have all the information to plan your next visit.
The story of Auntie Anne's is a classic American tale of entrepreneurship and passion. It all began in 1988 when Anne Beiler, "Auntie Anne" herself, started selling pretzels at a farmers market in Pennsylvania. Her recipe for a simple, yet irresistible, soft pretzel quickly gained a devoted following. The secret? A soft, doughy interior, a golden-brown, buttery crust, and a touch of salt that makes each pretzel a perfect snack. Over the years, the brand has grown into an international phenomenon, but the commitment to quality and the "fresh out of the oven" experience has remained at the heart of the business. The Waterford location continues this tradition, serving up those same iconic pretzels that have been satisfying cravings for decades.
For residents of Waterford and the surrounding towns like New London, East Lyme, and Groton, Auntie Anne's is more than just a pretzel stand—it's a part of the local community. It's the place you stop for a snack during a shopping trip, a treat for the kids, or a quick, savory pick-me-up. The simple yet effective business model focuses on providing a high-quality product with friendly service, creating a pleasant and reliable experience for every customer. The commitment to freshness is evident; each pretzel is hand-rolled and baked on-site, ensuring you get it warm and ready to enjoy. This dedication to craft and quality has cemented its place as a trusted local bakery, even with its global brand presence.
In the coming sections, we'll explore the specific details of the Waterford location, including its exact address and how to get there, a breakdown of its extensive menu, and the various features that make it a standout choice for local residents. We’ll also provide essential contact information, making it easy for you to reach out for any inquiries or to simply check their hours before you head out. Whether you're a long-time fan of the brand or new to the area and looking for a great place to eat, this guide will serve as your comprehensive resource for all things Auntie Anne's in Waterford, Connecticut.
The experience at Auntie Anne's is centered on simplicity and satisfaction. There's a reason why the aroma of baking pretzels is so universally appealing—it signals warmth, comfort, and a delicious treat to come. As a business that prides itself on creating a high-quality product from scratch every day, it's a testament to their enduring appeal. This isn't a factory-produced snack; it's a food item made with care and a proven recipe that has stood the test of time. This focus on craftsmanship and customer experience is what truly makes Auntie Anne's a valued part of the Waterford community and a suitable choice for anyone looking for a tasty local option.
Auntie Anne's in Waterford is strategically located to serve a wide range of customers. It's situated within the Crystal Mall, a well-known and easily accessible shopping center for residents throughout New London County. You can find the store at 850 Hartford Turnpike, Space L121, Waterford, CT 06385, USA.
This location offers exceptional accessibility. The Crystal Mall is positioned conveniently just off the major thoroughfare of I-95, making it a quick and easy drive for anyone coming from New Haven, Hartford, or Providence, Rhode Island. For locals, the mall is a central point of commerce, surrounded by ample parking, which means you won't have to worry about finding a spot when you're craving a pretzel. The store itself is located inside the mall, providing a perfect opportunity to grab a snack while you're shopping, running errands, or simply enjoying a day out. The indoor location means you can enjoy your treat in a comfortable, climate-controlled environment, no matter the weather outside.
Auntie Anne's is famous for its delicious and diverse menu of pretzels, snacks, and drinks. The Waterford location offers the full range of classic items that have made the brand a household name. Here are some of the services and products you can expect to find:
- Classic Soft Pretzels: The flagship item, these are hand-rolled, baked fresh, and available in both Original and Cinnamon Sugar flavors. They are famously served with a buttery sheen that makes them irresistible.
- Pretzel Nuggets: A popular choice for a group or a quick, bite-sized snack. These are the same delicious pretzels, just in a more convenient shape for dipping and sharing.
- Pretzel Dogs: A savory and satisfying option, these feature a hot dog wrapped in the signature pretzel dough, available in both Original and Cheese varieties.
- Pretzel Buckets: Perfect for parties, gatherings, or family movie nights, these buckets come filled with pretzel nuggets and dipping sauces.
- Dipping Sauces: A wide variety of sauces are available to complement your pretzels, including Sweet Glaze, Caramel, Hot Salsa Cheese, and Sweet Mustard.
- Specialty Drinks: To pair with your pretzels, Auntie Anne's offers a range of refreshing beverages, most notably their classic lemonade and lemonade mixers, which come in various fruity flavors.
What truly sets Auntie Anne's apart and makes it a local favorite are its specific features and highlights that enhance the customer experience.
- Commitment to Freshness: As noted by many satisfied customers, the pretzels are always baked fresh on-site. The delicious aroma of baking dough fills the air, promising a warm and delightful treat. One review praised the location's cleanliness, an important factor for any food establishment.
- Friendly and Efficient Service: The staff at Auntie Anne's in Waterford are known for being friendly and helpful. While a customer may occasionally experience a slight wait, the general consensus is that the clerks are nice and quick to assist, ensuring a pleasant transaction.
- Convenient Location: Being inside the Crystal Mall means that Auntie Anne's is a perfect stop for shoppers. Whether you're taking a break from Browse stores or are on your way out, the location is a great place for a satisfying snack.
- Menu Variety: The menu offers something for every craving, from the classic salty pretzel to the sweet Cinnamon Sugar variety and savory pretzel dogs. The availability of multiple dipping sauces and drinks allows for a customizable and personalized snack experience.
For more information or to inquire about products and hours, here is the contact information for the Waterford location:
Address: 850 Hartford Turnpike Space L121, Waterford, CT 06385, USA
Phone: (860) 440-3711
Feel free to give them a call for any specific questions you may have before your visit.
Auntie Anne's in Waterford is more than just a chain restaurant—it is a dependable and delicious part of the local Connecticut community. Its location within the Crystal Mall makes it a highly accessible and convenient choice for a quick snack or a savory treat during a day of shopping. The brand's commitment to freshness is evident in every bite, as each pretzel is hand-rolled and baked to golden-brown perfection right in the store. This focus on quality, combined with a friendly staff and a variety of menu options, ensures that locals consistently have a positive experience.
From a simple salty pretzel to a sweet cinnamon sugar delight or a hearty pretzel dog, there is something for everyone to enjoy. The addition of various dips and refreshing lemonades allows for a customizable snack that perfectly fits your craving. While some customers have noted occasional wait times, the overall sentiment is that the food is worth it, and the service is pleasant.
Ultimately, for those in Waterford and surrounding areas, Auntie Anne's is a reliable spot to satisfy a craving for a warm, comforting, and tasty snack. It's a place that has maintained its classic appeal while providing a consistently enjoyable experience, making it a great choice for locals who value both quality and convenience. Whether you're a family with kids, a student, or a shopper looking for a tasty break, Auntie Anne's delivers a familiar, satisfying experience that keeps people coming back for more.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible entrance
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
The clerks are always nice and the pretzels are always yummy. I love the salty buttery goodness and am going to get some more as soon as the mall opens today!
Nov 10 · Tracey OsbornI. Love. These. Pretzels. I dont like leaving the mall without either an original pretzel or a cup full of those yummy pretzel bites
Jan 14 · Midnight IrisGreat pretzels. Over the years they have improved greatly.
Jun 7 · R NeFresh addictive sugar pretzels, what not to love?
Feb 17 · Dylan LawrenceCompare another bakery nearby
Sorted by geographic proximity from this bakery.
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.












