I was wondering how they work. I am a regular customer. I always only 1 or 2people mange the crazy day .Only one girl take order and then make the deal. This is really bad for her. I love her customer service..But why they appoint new employees?!!
Oct 2 · raisul islamAuntie Anne's
5100 Kings Plz Ste #135, Brooklyn, NY 11234, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 5100 Kings Plz Ste #135, Brooklyn, NY 11234, USA
- Phone
- (718) 692-2800
- Website
- Visit official site
- Rating signal
- 3.0 from 50 recorded reviews
Listed operating hours
- Monday10:00 AM – 9:00 PM
- Tuesday10:00 AM – 9:00 PM
- Wednesday10:00 AM – 9:00 PM
- Thursday10:00 AM – 9:00 PM
- Friday10:00 AM – 9:00 PM
- Saturday10:00 AM – 9:00 PM
- Sunday11:00 AM – 7:00 PM
About and visit notes
Welcome to Auntie Anne's at Kings Plaza, a beloved spot for fresh, warm, and irresistible pretzels right here in Brooklyn, New York. In a city known for its diverse food scene, Auntie Anne's offers a comforting and consistently delicious experience, specializing in the joy of a perfectly baked soft pretzel. For locals frequenting Kings Plaza, this Auntie Anne's location has become a go-to for a quick, satisfying snack that never disappoints.
What truly defines the experience at Auntie Anne's Kings Plaza, as reflected in customer feedback, is the dedication to serving fresh, high-quality products. One review highlights this perfectly: "This time when I placed the order for the Pretzel, the cashier picked up and was so nice to tell them that she will not give these hard pretzels. She also told me that there is a wait of 10 minutes for the fresh ones. I thanked her and told her that 10 minutes is not an issue at all. I really appreciate her honesty and being so much customer oriented." This anecdote speaks volumes about their commitment to freshness and customer satisfaction, valuing quality over speed when it matters most. It's this kind of transparency and care that builds trust and loyalty among New Yorkers.
Beyond the delicious pretzels, the customer service at this location consistently stands out. Patrons often observe the dedication of the staff, noting that even with limited personnel, they manage the "crazy day" with grace. One regular customer particularly praises a staff member, stating, "I love her customer service," highlighting the personal and positive interactions that make a significant difference. This level of service, marked by honesty and customer orientation, creates a welcoming environment that encourages repeat visits.
Auntie Anne's at Kings Plaza isn't just a place to grab a snack; it's a testament to the hard work and dedication of its team in delivering a consistently enjoyable experience. Whether you're in the mood for a classic Original Pretzel, a sweet Cinnamon Sugar Pretzel, or some savory Pretzel Nuggets, you can count on them to provide a fresh and delicious treat. It’s these qualities that make it a reliable and cherished part of the Kings Plaza experience for countless Brooklynites.
So, if you find yourself at Kings Plaza and a craving for a hot, fresh-baked pretzel strikes, Auntie Anne's is ready to welcome you. You can expect not only a tasty treat but also the kind of honest and customer-focused service that makes a genuine difference in our busy city.
---Auntie Anne's is conveniently located at 5100 Kings Plz Ste #135, Brooklyn, NY 11234, USA. This address places the pretzel shop within the bustling Kings Plaza Shopping Center, a prominent retail destination in the Marine Park/Mill Basin area of Brooklyn. Its strategic location within a major mall provides exceptional accessibility and convenience for a broad customer base.
For those who travel by car, Kings Plaza offers an extensive multi-level parking garage, which is a significant advantage in a busy urban environment like Brooklyn. This ample parking makes it easy for visitors to find a spot and directly access the mall, leading them conveniently to Auntie Anne's. The shopping center is also well-connected to major roadways in Brooklyn, allowing for straightforward drives from various parts of the borough and even from adjacent areas.
Public transportation is another highly effective and popular method for reaching Auntie Anne's at Kings Plaza. The shopping center serves as a major transit hub, with numerous Metropolitan Transportation Authority (MTA) bus lines either terminating at or passing directly by Kings Plaza. This extensive bus network provides convenient connections from diverse neighborhoods across Brooklyn, making the pretzel shop easily accessible to a wide range of residents. While Kings Plaza does not have a direct subway station, the comprehensive bus network offers seamless transfers from various subway lines throughout Brooklyn, enabling a practical combined bus-subway journey for many New Yorkers.
Being situated within Kings Plaza also means that Auntie Anne's benefits from the mall's inherent accessibility features, such as elevators, escalators, and accessible entrances, accommodating visitors with varying mobility needs. The enclosed and climate-controlled mall environment ensures a comfortable visit regardless of the weather, making it an appealing destination year-round.
The placement of Auntie Anne's within Kings Plaza not only ensures high foot traffic but also positions it as an ideal stop for shoppers, movie-goers, and anyone visiting the mall for leisure or errands. Its integration into this large retail complex makes it an incredibly convenient and easily reachable destination for a fresh, hot snack, solidifying its role as a suitable choice for locals in Brooklyn.
---Auntie Anne's at Kings Plaza specializes in freshly baked soft pretzels and a variety of complementary beverages and dips, making it a perfect spot for a quick snack or a sweet treat. Their offerings are designed for on-the-go enjoyment within the mall environment.
- Signature Soft Pretzels: A wide range of their iconic, freshly baked soft pretzels, including the Original Pretzel, Cinnamon Sugar Pretzel, and Sweet Almond Pretzel.
- Pretzel Nuggets: Bite-sized versions of their popular pretzels, available in Original, Cinnamon Sugar, and Pepperoni, perfect for sharing or easy snacking.
- Pretzel Dogs: Nathan's Famous hot dogs wrapped in their signature pretzel dough, offering a more substantial savory option. Mini Pretzel Dogs are also available.
- Specialty Pretzels: Other unique pretzel variations like Pepperoni Pretzels and limited-time offerings such as OREO® Topped Nuggets.
- Dipping Sauces: A variety of dips to complement the pretzels, including Cheese, Hot Salsa Cheese, Cream Cheese, Caramel, Honey Mustard, Marinara, and Sweet Glaze.
- Lemonades and Frozen Lemonades: A refreshing selection of Original Lemonade, various Lemonade Mixers (e.g., Blue Raspberry, Mango, Strawberry, Watermelon), and their popular frozen lemonade options.
- Fountain Drinks: Standard fountain sodas and other beverages like bottled water.
- Pretzel Buckets: Shareable buckets of Pretzel Nuggets or Mini Pretzel Dogs, ideal for groups or events.
- Catering: Auntie Anne's offers catering services with various pretzel packages, buckets, party trays, drinks by the gallon, and dips, suitable for corporate events, parties, and special gatherings.
- Delivery & Online Ordering: For convenience, customers can often order ahead via the Auntie Anne's app or through delivery platforms, allowing for pick-up or direct delivery.
Auntie Anne's at Kings Plaza distinguishes itself through several key features and highlights that are consistently praised by its customers and contribute to its enduring popularity.
- Commitment to Freshness: A standout feature is the bakery's dedication to serving only fresh, hot pretzels. Customer testimonials explicitly mention staff advising a wait for fresh pretzels over offering older, harder ones, demonstrating a strong emphasis on product quality.
- Exceptional Customer Service: Despite potential staffing challenges (as noted by one reviewer about having only one or two people managing a "crazy day"), the staff consistently provides "nice" and "customer-oriented" service. This polite and honest interaction significantly enhances the customer experience.
- Signature Pretzel Taste & Texture: Auntie Anne's is nationally recognized for its unique soft, buttery, and slightly chewy pretzels. This consistent quality ensures that patrons receive the beloved taste and texture they expect.
- Variety of Offerings: Beyond the classic Original Pretzel, the menu includes popular items like Cinnamon Sugar Pretzels, various pretzel nuggets, savory pretzel dogs, and a wide array of refreshing lemonades and dips, catering to diverse tastes.
- Convenient Mall Location: Being located within Kings Plaza means easy access for shoppers, movie-goers, and mall visitors. This prime spot allows for a quick, delicious snack break without leaving the shopping center.
- Efficiency (Despite Staffing): While staff might be stretched thin, the operation seems to maintain efficiency, indicating well-trained individuals who can manage high demand, ensuring customers still receive their orders in a timely manner, especially for fresh items.
To enjoy a fresh, hot pretzel or to inquire about their offerings, you can visit or contact Auntie Anne's at Kings Plaza using the details below:
Address: 5100 Kings Plz Ste #135, Brooklyn, NY 11234, USA
Phone: (718) 692-2800
Mobile Phone: +1 718-692-2800
---Auntie Anne's at Kings Plaza is an incredibly suitable and popular spot for locals in Brooklyn, especially those who frequent the expansive shopping center. Its appeal stems from a powerful combination of consistently fresh products and genuinely customer-oriented service, which are highly valued attributes in the fast-paced New York environment. The fact that staff members prioritize giving customers a fresh pretzel, even if it means a short wait, speaks volumes about their commitment to quality and honesty. This level of integrity fosters trust and satisfaction, ensuring that locals feel their patronage is truly appreciated and that they are getting the best possible product.
For busy New Yorkers, convenience is key, and the location within Kings Plaza is a major advantage. Whether residents are shopping, running errands, or simply enjoying a day out at the mall, Auntie Anne's offers a perfectly timed and easily accessible snack break. The ability to grab a hot, freshly baked pretzel and a refreshing lemonade without having to leave the comfort of the mall is a significant draw. This seamless integration into the shopping experience makes it a regular stop for many.
Furthermore, despite observations about potentially lean staffing, the dedication of the team to manage "crazy days" and provide "good customer service" is a strong testament to their professionalism and commitment. This resilience and positive attitude contribute to a pleasant atmosphere that locals appreciate, making their visits enjoyable and stress-free. In a large mall, a friendly and efficient counter can make all the difference.
Ultimately, Auntie Anne's at Kings Plaza offers a reliable, delicious, and convenient snacking option that resonates deeply with the local community. It provides the comfort of a familiar favorite combined with the assurance of fresh products and excellent service, making it a consistently suitable and cherished destination for Brooklynites looking for that perfect pretzel moment.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I had been going to this restaurant so many times and I was never disappointed. This time when I placed the order for the Pretzel, the cashier picked up and was so nice to tell them that she will not give these hard pretzels. She also told me that there is a wait of 10 minutes for the fresh ones. I thanked her and told her that 10 minutes is not an issue at all. I really appreciate her honesty and being so much customer oriented. I would highly recommend this restaurant if you around the area.
May 31 · Salman IftikharThe works were very slow and were not taking orders and there were four workers
Jun 24 · Ruq aloPaid like seven dollars for a cinnamon pretzel and got barely any cinnamon on it
Feb 17 · ghosty dudeI was there on April 26, the free pretzel day.Only one lady was working and there was a long line. Nobody else was there to help her. She made pretzels and she sold them. I felt bad for her, she was left the to deal with the crowd by herself on a day like this. She was doing her best with customer service and orders but management have failed in performing their duties!
Apr 29 · Tyra S.Compare another bakery nearby
Sorted by geographic proximity from this bakery.
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.












