Terrible!!! Bought pepperoni pretzels and this is what I got, photo attached. More of that, all this was smashed inside of a cup in a disgusting way! Disgusting and ridiculous!!!!!both cups were same!!!
Mar 31 · Evgeniia ErmuratevaAuntie Anne's
2655 Richmond Ave, Staten Island, NY 10314, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 2655 Richmond Ave, Staten Island, NY 10314, USA
- Phone
- (718) 698-1600
- Website
- Visit official site
- Rating signal
- 3.0 from 58 recorded reviews
Listed operating hours
- Monday11:00 AM – 7:00 PM
- Tuesday11:00 AM – 7:00 PM
- Wednesday11:00 AM – 7:00 PM
- Thursday11:00 AM – 7:00 PM
- Friday11:00 AM – 8:00 PM
- Saturday11:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
Welcome to the essential guide for New Yorkers seeking a delicious, hand-baked snack right in the heart of Staten Island! When that craving hits for something warm, buttery, and utterly satisfying, there's one name that immediately springs to mind: Auntie Anne's. Known globally for their freshly baked soft pretzels, the location at the Staten Island Mall offers a perfect stop for shoppers, families, and anyone needing a quick, quality bite.
The concept of Auntie Anne's is simple yet brilliant: to provide a consistently excellent, hand-rolled soft pretzel that is baked and served fresh. This particular store at the Staten Island Mall continues that tradition, offering a convenient and tempting treat. While many people think of traditional bakeries specializing in loaves or cakes, Auntie Anne’s has carved out a special niche, focusing on a premium, quick-service pretzel product that stands apart. The signature flavor—unmistakably buttery, lightly salted, and warm—is the result of a dedication to making their dough from scratch on-site. This commitment to on-location, fresh baking is what truly sets their "bakery" model apart in the grab-and-go food sector.
The menu at Auntie Anne's features a variety of twists and bites, catering to both sweet and savory preferences. Whether you’re looking for a classic snack or a satisfying meal replacement, you'll find plenty of options hot out of the oven.
Classic Pretzels and Pretzel Dogs
The core of the menu revolves around their famous twists and the meal-sized Pretzel Dogs:
- Original Pretzel ($7.99): The classic twist that started it all—simple, buttery, and perfectly salty.
- Cinnamon Sugar Pretzel ($7.99): A sweet take on the twist, sprinkled with fresh cinnamon and sugar.
- Sweet Almond Pretzel ($7.99): A sweet and salty combination baked with a toasted almond crunch, often paired with their caramel dip.
- Original Pretzel Dog ($8.99): A Nathan's Famous hot dog wrapped in their signature pretzel dough for a hearty snack.
- Mini Pretzel Dogs ($9.99): Bite-sized versions of the Pretzel Dog, great for sharing or a lighter meal.
Pretzel Nuggets and Buckets
For easy, on-the-go snacking or group sharing, the nuggets and buckets are a perfect choice:
- Original Pretzel Nuggets: Bite-size salty pretzel pieces baked fresh.
- Cinnamon Sugar Pretzel Nuggets: Sweet and irresistible bite-sized twists.
- Honey Mustard Pretzel Nuggets: Original nuggets topped with bold honey mustard seasoning.
- Sour Cream & Onion Pretzel Nuggets: Original nuggets with a savory sour cream and onion seasoning.
- Pepperoni Pretzel Nuggets: Bite-size pieces of pretzel dough topped with pepperoni and a three-cheese blend.
- Pretzel Buckets ($31.99 - $33.99): Shareable buckets of Original, Cinnamon Sugar, Pepperoni, or Mini Pretzel Dogs—ideal for parties, family gatherings, or a big appetite.
- Football Buckets: A promotional bucket offering two flavors of Pretzel Nuggets/Mini Dogs and three dips.
Dips and Drinks
No pretzel experience is complete without a dip and a refreshing drink:
- Dips ($1.79 each or 6 for $8.99): Choose from a variety of flavors including Sweet Glaze Dip, Caramel Dip, Cream Cheese Dip, Cheese Dip, Hot Salsa Cheese Dip, Honey Mustard Dip, and Marinara Dip.
- Original Lemonade: The tart and refreshing classic that perfectly complements the salty pretzels.
- Lemonade Mixers: Original lemonade twisted with flavors like Blue Raspberry, Mango, and Strawberry.
- Frozen Lemonade Mixers: The classic lemonade mixer with a frozen twist.
- Seasonal Drinks: Keep an eye out for featured flavors such as the Watermelon Lemonade Mixer, Watermelon Frozen Lemonade Mixer, and the bubbly Watermelon Spritz (lemonade mixed with Sprite® and watermelon flavor).
- Other Beverages: Coca-Cola® Fountain Soda and Bottled Water ($3.19) are also available.
Location and Accessibility
The Auntie Anne's location is conveniently situated in a high-traffic area, making it easily accessible for anyone on Staten Island.
The store is located at: 2655 Richmond Ave, Staten Island, NY 10314, USA.
This address corresponds to the Staten Island Mall, a key retail hub for the borough. The mall is easily reached via local public transit, as it serves as a major transit hub on Staten Island. For drivers, the mall offers ample parking. The location is designed for a quick visit, whether you’re passing through or taking a break from shopping. Importantly, the establishment features a wheelchair accessible entrance, ensuring all patrons can easily enjoy their fresh pretzels. Note that the mall has multiple Auntie Anne's locations (like a Level 2 store and a kiosk), but the primary contact information provided is for the main Staten Island Mall II address.
Services Offered
Auntie Anne's makes it easy to get your favorite snack with multiple convenient service options:
- Takeout: The most common and quickest way to grab your order at the counter.
- In-store shopping: Enjoy the sights and smells of the fresh pretzel-making process while you wait for your order.
- Curbside pickup: A convenient option for a quick grab-and-go without having to enter the store.
- In-store pickup: Ideal for mobile orders placed ahead of time.
- Delivery: Get your hot and handmade pretzels delivered straight to your door.
- Payment Methods: Accepts Credit cards, Debit cards, and NFC mobile payments for a seamless transaction.
Features / Highlights
What makes Auntie Anne's a standout choice for New York snackers? It's all in the dedication to quality and service.
- Freshness Guarantee: Auntie Anne's commits to a fresh product. Their pretzels are hand-rolled and baked on-site, not pre-made or frozen, ensuring they are hot and delicious every time.
- "Grab & Go" Bakery Model: While not a traditional bread bakery, their business model is built around a simple, hands-on, quick-service bakery operation, with pretzels as the star product.
- Sweet and Savory Variety: The menu offers a great balance, from the classic Original and savory Pepperoni Pretzel Dogs to the sweet Cinnamon Sugar and Sweet Almond options.
- Perfect for Sharing: With Pretzel Buckets and family Snack Packs available, the store is set up to provide delicious snacks for groups of any size.
- Loyalty Program: The brand encourages customers to download the Pretzel Perks rewards app to earn points on every order and redeem them for free pretzels.
- Signature Lemonade: The refreshing, often fruity, Lemonade Mixers are a classic pairing and a major highlight of the drink menu.
Contact Information
For the most up-to-date hours and specific inquiries about the Staten Island Mall location, here is the direct contact information:
- Address: 2655 Richmond Ave, Staten Island, NY 10314, USA (Located within the Staten Island Mall)
- Main Phone Number: (718) 698-1600
Please note that operating hours at the mall location may vary slightly from the general mall hours and can change. For the most accurate daily schedule, calling ahead is recommended, especially on holidays or for special events.
What is Worth Choosing at Auntie Anne's
Auntie Anne's has earned its reputation in New York and beyond by consistently delivering a quality product. The most compelling reason to choose this location is the freshness of the pretzel. The experience of biting into a soft, warm, hand-rolled pretzel right out of the oven is the core value proposition. You can watch the staff twisting and baking the dough, confirming the product's immediacy and quality.
For a first-time visitor, a combination of the Original Pretzel with the classic Cheese Dip, paired with an Original Lemonade, is the quintessential Auntie Anne's experience. If you prefer a treat, the Cinnamon Sugar Pretzel Nuggets and the Sweet Glaze Dip are an incredibly satisfying indulgence. New Yorkers on the go will especially appreciate the options for delivery, curbside pickup, and in-store pickup, minimizing wait times and making it a truly convenient stop during a busy day of shopping or commuting. In a city where quality and speed are paramount, Auntie Anne's at the Staten Island Mall offers both in a delicious, twisted package.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
My family and I always love Auntie Anne’s pretzels so my review is not about the food. I am annoyed today because my dad wanted me to bring home pretzels and I went to the one downstairs right outside of Macy’s. What annoyed me was that I got cut in line TWICE!! Once by a family of about 4 and then by another woman. I like to be kind so I let that happen. Once it was my turn to be served, I was refused service and told to go upstairs while the lady working was on her phone. I should have said something but I don’t like to start drama and that’s why I didn’t say anything to the cutters. Also the second cutter had a few minute conversation with the worker which also annoyed me a bit but I’m glad the she at least apologized after taking all that time. How professional of you Auntie Anne’s!! All I wanted was to get some pretzel nuggets!! Pathetic service!!
Aug 8 · Matthew KellerI had a reward for a free item and I went to the stand on the first floor and the worker told me to go to the one upstairs because she didn’t know how to redeem it for me. The problem here is the code is scannable for a couple of minutes and it would have expired before I got upstairs. So not only did I not get my free item but the coupon was wasted.
Jan 10 · d dThe pretzels are delicious and the customer service was great, BUT that being said anytime I try to leave a tip I get told that corporate will not allow it??? That is ridiculous, I worked in customer service for years when I was in college and it is not an easy job being happy and dealing with multiple people daily. The person behind the counter should be able to get tipped for being polite and make the costomer's experience pleasant. The missing two stars are because of that, not because of the product or employees.
Jun 2 · Arleeenda UkellaThis is for the location on the first floor inside them mall near H&M . They never seem to have the regular plain pretzels, they only have the pretzel bites which is annoying and even with the pretzel bites they only have salted and not plain. I think they do that on purpose so that you will buy the little bites because the price is higher than the regular pretzels. Almost $8 for little bites that’s just ridiculous I could get a meal for that price.
Sep 4 · Stephanie LCompare another bakery nearby
Sorted by geographic proximity from this bakery.












This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
