The food was good. The customer service was TERRIBLE. Brittany was my server. At 11:50 am there were no pretzel dogs mini or regular. She was not friendly. I am guessing because I asked her to make some??? The Coke behind the counter was "out." No trays were available. I did not get my receipt and when I went back to ask, she didn't know how to retrieve it. Well what happened to mine? It had only been 2 minutes and only one other customer after me. The girl working at Subway was very helpful. She gave me a tray and printed my receipt. Ithink her name is Alison but not positive.Here's an idea. If you work on customer service, be helpful and curteocou. Do not be angry because people expect you to have the products available that you sell!!!!
Nov 2 · Melissa SAuntie Anne's
891 US-9, Queensbury, NY 12804, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 891 US-9, Queensbury, NY 12804, USA
- Phone
- (518) 761-2520
- Website
- Visit official site
- Rating signal
- 2.0 from 6 recorded reviews
Listed operating hours
Operating hours are not available in this directory record. Contact the bakery before visiting.
About and visit notes
Hello, New Yorkers! When you're out and about, whether running errands, catching a movie, or simply enjoying a day at the mall, sometimes you just crave that perfect snack. Something warm, savory or sweet, and undeniably satisfying. In Queensbury, New York, many locals know exactly where to find that comfort: Auntie Anne's. Located conveniently at the Aviation Mall, Auntie Anne's is a name synonymous with fresh, hand-rolled soft pretzels that have been a go-to treat for New Yorkers for decades.
Auntie Anne's has built its reputation on a simple, yet incredibly effective concept: delivering hot, fresh-out-of-the-oven pretzels. The aroma alone is often enough to draw you in, with the promise of that signature buttery taste and perfectly baked dough. While a franchise operation, each Auntie Anne's location aims to deliver a consistent, high-quality product that has become a beloved classic across the nation. For Queensbury residents, it’s a familiar and often irresistible stop for a quick bite that perfectly hits the spot.
However, like any popular spot, the experience can sometimes vary. Recent customer feedback for the Queensbury location highlights that while the core product—the food—remains good, consistency in customer service and product availability can be a point of concern. For New Yorkers, who value efficiency and good service as much as quality food, it's important to set expectations. Despite these potential hiccups, the enduring appeal of a freshly baked Auntie Anne's pretzel often outweighs the occasional challenge, making it a place many still flock to for that unique, comforting taste. Let's delve into what you can expect from your visit to Auntie Anne's in Queensbury.
Auntie Anne's in Queensbury is situated at 891 US-9, Queensbury, NY 12804, USA. This address places it within the Aviation Mall, a prominent shopping destination in the Queensbury area. Its location within a mall setting offers significant accessibility advantages for locals. Malls are typically designed with ample parking, making it easy for residents to drive to the location. Furthermore, for those already shopping or visiting other stores within the Aviation Mall, Auntie Anne's is a convenient stop for a quick snack without needing to make a separate trip.
US-9 is a major highway, ensuring that the mall and, by extension, Auntie Anne's, are easily reachable from various parts of Queensbury and surrounding towns in the Capital Region. The mall environment provides a comfortable, climate-controlled setting, which is especially appealing during extreme weather conditions in New York. While there isn't typically direct public transit right to the mall entrance like in more urbanized parts of New York, the accessibility by car and its integration within a popular retail hub make it a highly convenient spot for many local New Yorkers seeking a familiar treat.
Auntie Anne's specializes in freshly baked, hand-rolled pretzels and a variety of complementary items. Their core offerings generally include:
Soft Pretzels: This includes their iconic Original Pretzel, as well as flavored options such as Cinnamon Sugar, Sweet Almond, Parmesan Cheese, Sour Cream & Onion, Pepperoni, Garlic and Parmesan, and Jalapeno pretzels. They often offer vegan versions of popular pretzels.
Pretzel Nuggets/Stix: Bite-sized versions of their pretzels like Original Pretzel Nuggets, Cinnamon Sugar Pretzel Nuggets, Pepperoni Pretzel Nuggets, and various pretzel stix (e.g., Original Stix, Cinnamon Sugar Stix).
Pretzel Dogs: Nathan's Famous hot dogs wrapped in their pretzel dough, available in Original Pretzel Dog and Mini Pretzel Dogs. Some locations may offer chicken pretzel dogs as well.
Dips: A selection of dips to accompany pretzels, including Cheese Dip, Sweet Glaze Dip, Marinara Dip, Hot Salsa Cheese Dip, Honey Mustard Dip, Caramel Dip, and Cream Cheese Dip.
Signature Lemonades and Beverages: Freshly squeezed Original Lemonade and a variety of Lemonade Mixers (like Blue Raspberry, Mango, Strawberry, Watermelon), often available as frozen options or Spritz beverages. They also serve Coca-Cola products and bottled water.
Seasonal and Limited-Time Offerings: Auntie Anne's frequently introduces new and seasonal items, such as OREO® Topped Nuggets or Watermelon-flavored drinks, to keep the menu exciting.
Take-out Service: Primarily designed for quick grab-and-go service, allowing customers to easily pick up their orders.
Mobile Ordering and Delivery: Many locations, including those within malls, offer mobile ordering through their app for convenient pickup, and delivery services via third-party platforms like Uber Eats or Grubhub, allowing customers to "skip the line."
Freshly Baked, Hand-Rolled Pretzels: The core appeal of Auntie Anne's is their commitment to baking pretzels fresh on-site, often with customers able to see the kneading and twisting process. This ensures a hot, soft, and delicious product.
Iconic Soft Pretzel Taste: Auntie Anne's pretzels are renowned for their distinct buttery flavor and chewy texture, which have made them a global favorite. They are "unmistakably butter-brushed and baked golden brown."
Variety of Flavors and Forms: Beyond the Original, they offer a wide range of sweet and savory pretzel variations, including nuggets and pretzel dogs, catering to diverse preferences.
Signature Lemonades: Their fresh-squeezed lemonades and creative lemonade mixers are a significant highlight, providing a refreshing complement to the pretzels.
Convenient Mall Location: Being situated within the Aviation Mall makes it an easy and accessible stop for shoppers and mall visitors, providing a quick and satisfying snack option while out and about.
Mobile Ordering and Rewards Program: Auntie Anne's offers a Pretzel Perks rewards app, allowing customers to order ahead, skip lines, earn points, and redeem them for free pretzels, enhancing convenience and value.
Vegan-Friendly Options: Their dough is egg-free and dairy-free, allowing for vegan versions of many pretzels when ordered without butter, broadening their appeal.
Address: 891 US-9, Queensbury, NY 12804, USA
Phone: (518) 761-2520
Mobile Phone: +1 518-761-2520
For New Yorkers, especially those in the Queensbury area, Auntie Anne's remains a highly suitable and popular spot, primarily due to the enduring appeal of its core product: the freshly baked soft pretzel. Despite some customer experiences pointing to inconsistencies in service or product availability, the fundamental deliciousness of a hot, hand-rolled pretzel often triumphs, making it a go-to choice for a quick and satisfying snack.
The convenience of its location within the Aviation Mall is a major draw for locals. Malls are central hubs for errands, shopping, and entertainment, and having Auntie Anne's readily available means residents can easily grab a treat without making a special trip. The ample parking and familiar environment of a mall also contribute to its accessibility, fitting seamlessly into a typical day for many New Yorkers. It’s the perfect spot for a quick break during a shopping spree or a warm snack before catching a movie.
While customer service reviews highlight areas for improvement, the allure of Auntie Anne's signature flavors, from the classic Original to the sweet Cinnamon Sugar or the savory Pretzel Dogs, keeps people coming back. The ability to order ahead through their app or opt for delivery also adds a layer of modern convenience that busy New Yorkers appreciate. For those who value a consistent, familiar, and crave-worthy snack that delivers on taste, Auntie Anne's continues to hold its ground.
In conclusion, Auntie Anne's in Queensbury offers a simple yet compelling proposition for locals: a reliable source for that iconic, warm, soft pretzel experience. While a perfect experience isn't always guaranteed, the undeniable appeal of their freshly baked goods, coupled with the convenience of its location and modern ordering options, ensures it remains a suitable and popular choice for New Yorkers seeking a quick, delicious indulgence. It's a classic snack that, despite occasional operational challenges, continues to deliver comfort and satisfaction to its loyal customer base.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- In-store pick-up
- In-store shopping
Accessibility
- Wheelchair-accessible entrance
Payments
- NFC mobile payments
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Customer service is ridiculous. I walk in no one is around. No pretzels are available. Now someone comes up say they can have some done in 5 mins. Wait another 10 mins and once again no one is around while the pretzel are cooking. They are all in the back messing around.
Apr 13 · Nina DurhamI went to auntie Annie’s and they had no frozen hot chocolate and they had no plans on turning the machine on and the pretzels were hard not soft ! Who do I complain to??
Nov 28 · Tara SmithVery fast service and AMAZING pretzels no matter which pretzels you get they’re alllll awesome
Mar 31 · AmberCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
