The pretzels were burnt, hard, and old. I complained, and they told me it was the way they made them.I asked for a refund, but they denied it. They said I had to wait for a manager. I told them I'll wait, and they started saying it could take as long as it took for him to show up.They were very rude.They told me to go and complain in guest services of City Walk. I did but they can only take the feedback but they are not able to give me my money back.I ended up throwing them to the trash and loosing my money.
Jun 5 · Fernanda GarridoAuntie Anne's
6000 Universal Blvd, Orlando, FL 32819, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 6000 Universal Blvd, Orlando, FL 32819, USA
- Phone
- (407) 224-2600
- Website
- Visit official site
- Rating signal
- 3.0 from 75 recorded reviews
Listed operating hours
- Monday11:00 AM – 9:00 PM
- Tuesday11:00 AM – 9:00 PM
- Wednesday11:00 AM – 9:00 PM
- Thursday11:00 AM – 9:00 PM
- Friday11:00 AM – 9:00 PM
- Saturday11:00 AM – 9:00 PM
- Sunday11:00 AM – 9:00 PM
About and visit notes
For any Florida local or visitor exploring the vibrant entertainment hub of Orlando, a stop at Auntie Anne's at Universal CityWalk is often a tradition. Positioned right in the bustling heart of the 6000 Universal Blvd area, this location is a classic Bakery specializing in one iconic item: the soft pretzel. Auntie Anne's has built its reputation on the unmistakable quality of its pretzels, which are consistently hand-rolled and freshly baked to achieve that perfect golden-brown exterior and chewy, soft interior.
The aroma of butter-brushed pretzels wafting through the air is a signature welcome, making it a difficult spot to pass by. This location caters perfectly to the 'on-the-go' lifestyle, whether you're fueling up for a day at the theme parks or grabbing a satisfying snack on your way out. It operates efficiently, designed for a "Quick visit" that allows patrons to quickly acquire their favorite sweet or savory treat and refreshing drink.
While the brand is nationally recognized, this particular Orlando location serves the massive volume of the Universal CityWalk crowd, a testament to the enduring popularity of its simple, delicious menu. As a local user, you can rely on this spot for a consistent product, but it’s helpful to be aware of the fast-paced, high-volume environment it operates in, which can sometimes impact the overall customer service experience, as noted in some public feedback. Nevertheless, the quality of the freshly-made pretzel itself is the primary draw that keeps patrons coming back.
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Auntie Anne's is strategically located within the entertainment capital of Orlando, at the gateway to the Universal theme parks. This prime position in the Universal CityWalk district ensures maximum convenience for the high volume of daily foot traffic.
The address is: 6000 Universal Blvd, Orlando, FL 32819, USA.
Being situated in Universal CityWalk, the location benefits from the area's robust infrastructure and focus on guest comfort. Key accessibility features provided at or near the location include:
- Wheelchair accessible entrance: Ensures a smooth entry and exit from the service area.
- Wheelchair accessible parking lot: While parking is managed by Universal CityWalk, accessible parking is available for all guests near the entrance to the entertainment complex.
In addition to physical accessibility, the location supports modern convenience by offering Wi-Fi access and is noted as being LGBTQ+ friendly, contributing to a welcoming atmosphere for all Florida residents and visitors.
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Auntie Anne's at Universal CityWalk offers a flexible range of services geared toward a quick and satisfying snack experience:
- In-store pickup: Ideal for those who may order ahead or wish to grab their item swiftly.
- In-store shopping: Allows patrons to easily view the various pretzel options before placing their order.
- Takeout: All items are perfectly packaged for consumption while walking through the area or to enjoy on the ride home.
- Coffee Offerings: Provides a morning or afternoon boost with available coffee options.
- Breakfast Dining Options: Available to serve the earliest crowds heading into the parks or simply starting their day in the area.
Payment is designed for speed and convenience, accepting:
- Credit cards: For a quick swipe or tap.
- Debit cards: For secure transactions.
- NFC mobile payments: Allowing for fast, contactless payment through services like Apple Pay or Google Pay.
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The distinct features of Auntie Anne's that make it a compelling choice for the Florida community center on its product and variety:
- Hand-Rolled, Freshly Baked Quality: The commitment to serving every pretzel "freshly baked to golden brown perfection" is the core highlight, ensuring a warm, soft, and satisfying snack every time.
- Extensive Flavor Selection: The menu goes beyond the *Original* with a tempting array of sweet and savory choices, including *Cinnamon Sugar*, *Sweet Almond*, *Sour Cream & Onion*, *Pepperoni*, and *Jalapeño*. This variety caters to virtually every craving.
- Versatile Product Formats: Customers can choose from classic full-sized pretzels, *Pretzel Nuggets* (perfect for sharing or dipping), *Pretzel Dogs* (like the *Jalapeño & Cheese Pretzel Dog* for a meal replacement), or larger *Pretzel Buckets* for groups.
- The Dip Selection: A wide variety of dips, such as *Caramel Dip*, *Hot Salsa Cheese Dip*, and *Sweet Glaze Dip*, allows for customizable flavor combinations that enhance the overall experience.
- Famous Lemonade: The legendary *Original Lemonade* and its variations (*Lemonade Mixers*, *Frozen Lemonade Mixers*) are famous for being the perfect tart and refreshing complement to the salty or sweet pretzels.
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For information regarding the Auntie Anne's location at Universal CityWalk, please use the following contact details:
Address: 6000 Universal Blvd, Orlando, FL 32819, USA
Phone (Primary): (407) 224-2600
Phone (Mobile/International Format): +1 407-224-2600
The location is conveniently situated on Universal Boulevard, making it an easy-to-find destination for a quick break within the entertainment complex.
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What makes Auntie Anne's at Universal CityWalk worth choosing for the Florida resident or visitor is the reliability of the core product coupled with extreme convenience. Despite operating in a high-volume location, the commitment to the hand-rolled, freshly baked process ensures that the fundamental quality of the pretzel is maintained—they are "Great pretzels," according to multiple patrons. The sheer variety of flavors, from sweet to spicy to savory, ensures that every member of a group can find something they love.
The selection of *Pretzel Dogs* and *Pretzel Buckets* offers versatility, making it suitable for a quick and satisfying lunch, not just a snack. When paired with the tart and refreshing *Original Lemonade*, it becomes a complete, iconic snack experience that is perfect for a warm Florida day.
However, while the product is excellent, customers should plan for a grab-and-go experience. As one reviewer noted, seating is limited, especially if you are seeking a shaded area. This is a stop for a quick, delicious, and immediate fix. Patrons should also manage expectations regarding service in a high-traffic environment and, as always, inspect their order immediately upon receiving it. Ultimately, you choose Auntie Anne's at Universal CityWalk for the consistently excellent, butter-brushed, hot-out-of-the-oven pretzel, providing a necessary and rewarding boost while enjoying the best of Orlando's entertainment scene.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Dining options
- Breakfast
Amenities
- Wi-Fi
- Wi-Fi
Crowd
- LGBTQ+ friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Great pretzels! The cashier was very friendly. They have different choices so you should explore a little. The only issue is that there is not a great seating area if you are looking to sit in the shade for a little bit.
Aug 10 · Andrew DaleThis is for the Universal studios at the entrance Before u enter the park.When I arrived, staff was shaping pretezels and Trish, the person who eventually took my order, who busy talking with some man she appeared to know . This conversation was off to the side of where I stood to order. Well, I waited for Trish to appear at the counter but when she did not. I asked to person she was talking to(man) if they were open. He said yes and motioned for her to take our order. She (trish)appeared and immediate stated, "We're open for nice people. Are u nice?". I felt this was rude and unnecessary. I don't believe she would have had that response, if I'd been white. The pretzel didn't fair much better as it hard and tasted like it had been sitting around all morning. We arrived around noontime. I would not recommend this place and she kinda soured my day.
Jul 21 · Trilisa WitherspoonWe have to wait for the attendant to order our food and were the only clients at that moment. Pretzels dogs are good. Big contrast with the quality of customer service in Universal Orlando Resort
Nov 21 · Sergio AlfonsoVery tasty the traditional pretzel. The price is the problem. But is a good snack to buy in Universal.
Feb 6 · JohnCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
