Once last week and now today I have paid 8.00 for old, hard pretzels.One was butter and salt. One was cinnamon sugar. Both nuggets.This same thing happened to me at White Plains Mall Saturday April 7th. Mall just opened yet my two orders of pretzel nuggets BOTH tasted like day old pretzels. Ridiculous. All I have been trying to do is get a quality, fresh cup of nuggets. A treat for myself. Yet all I have accomplished is wasting my money. And at both locations your workers do not say “Thank You”….horrible product and nonexistent customer service. At Fulton there is one nice lady…the other lady acts like she is doing customers a favor…all while being on her phone. Today was my last try. I will not be back.
Apr 14 · J NAuntie Anne's
200 Broadway, New York, NY 10038, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 200 Broadway, New York, NY 10038, USA
- Phone
- (212) 566-3500
- Website
- Visit official site
- Rating signal
- 3.0 from 33 recorded reviews
Listed operating hours
- Monday11:00 AM – 6:00 PM
- Tuesday11:00 AM – 6:00 PM
- Wednesday11:00 AM – 6:00 PM
- Thursday11:00 AM – 6:00 PM
- Friday11:00 AM – 6:00 PM
- Saturday12:00 AM – 6:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
In the hustle and bustle of New York City, where every minute counts, a quick and satisfying snack can make all the difference in a day. Auntie Anne's, a global icon in the world of soft pretzels, has found a perfect home within the city's fast-paced environment. The location at 200 Broadway, nestled inside the Fulton Center, has become a go-to spot for many locals, commuters, and tourists alike. Known for its signature hand-rolled, golden-brown pretzels that are always served hot-out-of-the-oven, Auntie Anne's offers a simple yet deeply satisfying culinary experience. The aroma of freshly baked dough wafts through the bustling station, drawing in passersby with the promise of a warm, chewy treat. While it's a popular chain, this particular branch has its own unique place in the daily routine of countless New Yorkers, providing a familiar and comforting taste in the midst of the city's chaos. From the classic butter and salt pretzel to the cinnamon sugar variety, Auntie Anne's delivers a consistent product that has become synonymous with a quick, delicious break.
The accessibility of this particular Auntie Anne's location is perhaps its greatest asset. Situated at 200 Broadway, New York, NY 10038, the kiosk is strategically placed inside the Fulton Center, one of the city's most important transit hubs. This location makes it incredibly easy to access from a multitude of subway lines, including the 2, 3, 4, 5, A, C, J, and Z trains, which all converge at the station. For commuters traveling through the Financial District, grabbing a pretzel and a lemonade is a seamless part of their journey. The kiosk format is designed for convenience, allowing for quick transactions and an efficient experience for people on the move. Whether you're rushing to catch a train, on your lunch break from a nearby office, or exploring the downtown area, this Auntie Anne's is perfectly positioned to serve you. The constant foot traffic means the pretzels are always being made fresh, though customers should be aware that peak hours can mean a bit of a wait. Despite some critiques about customer service and product freshness at certain times, the location's inherent convenience and the overall quality of the brand's core offerings make it a frequently visited spot.
Auntie Anne's focuses on a concise and beloved menu centered around their freshly baked pretzels. The services offered are designed to be quick and satisfying, perfect for a grab-and-go experience.
- Freshly Baked Pretzels: A variety of classic soft pretzels, including Original (butter and salt) and Cinnamon Sugar.
- Pretzel Nuggets: Bite-sized versions of their popular pretzels, available in both savory and sweet options.
- Pretzel Dogs: Nathan's Famous hot dogs wrapped in their signature pretzel dough, a popular and substantial snack.
- Refreshing Beverages: A full line of their famous lemonades, including Original, as well as frozen lemonade mixers and other fountain drinks.
- Dipping Sauces: A variety of dips like cheese, marinara, and sweet glaze to complement the pretzels.
- Mobile Ordering and Delivery: Customers can use the Pretzel Perks app to order ahead and skip the line or have their treats delivered via services like DoorDash, Seamless, and Uber Eats.
The main features and highlights of this Auntie Anne's location that draw in the crowds are the consistent quality of its core products and the sheer convenience of its setup. The pretzels themselves are the star of the show. Many customers rave about the soft, warm texture and the delicious flavor, whether it’s the simple buttery goodness of the Original or the sweet, comforting taste of the Cinnamon Sugar. The lemonade is another major highlight, often cited as a favorite for its refreshing and tart flavor, which perfectly complements the pretzels. The Pretzel Nuggets are a particularly popular item, offering a bite-sized, easy-to-eat format that is ideal for people on the go. The existence of pretzel-wrapped hot dogs also provides a more substantial food option for those looking for a quick meal. While some customer experiences have noted inconsistencies in product freshness and service, the overall brand reputation for providing a comforting, nostalgic snack remains strong. The kiosk's location in a major transit hub means a steady stream of customers, which often translates to a high turnover of product, ensuring that what you get is usually as fresh as it can be.
- Freshly Baked Guarantee: Auntie Anne's prides itself on baking pretzels fresh, and this location's high traffic helps maintain a constant supply of warm, just-made snacks.
- Iconic Lemonade: The popular and highly-rated lemonade is a favorite among customers, offering a perfect pairing for any pretzel.
- Convenient Location: Its spot inside the Fulton Center makes it an extremely easy and quick stop for daily commuters and local foot traffic.
- Variety of Products: From classic pretzels and nuggets to savory pretzel dogs and a selection of dips, the menu offers something for every craving.
- Mobile App Perks: The Pretzel Perks app offers rewards and special offers, making it a great value for repeat customers.
For those looking to visit or get in touch, here is the essential contact information for the Auntie Anne's at Fulton Center:
Address: 200 Broadway, New York, NY 10038, USA
Phone: (212) 566-3500
In conclusion, the Auntie Anne's location in the Fulton Center is an excellent choice for New York locals seeking a reliable and quick snack. While some reviews mention occasional issues with product freshness or customer service, the bakery's fundamental strengths—its incredibly convenient location, its iconic and delicious products, and the sheer efficiency of its kiosk format—make it a suitable and highly popular spot. For a busy New Yorker, a warm, freshly baked pretzel and a cold lemonade can be a small but impactful moment of joy, and this Auntie Anne's reliably provides that experience. Its place within a major transportation hub means it's seamlessly integrated into the daily lives of countless people, offering a dependable and familiar treat on their way to and from their destinations. It’s a place that, despite some minor criticisms, continues to be a cherished part of the local food scene, proving that sometimes, the simplest pleasures are the most enduring.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- Takeaway
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Dining options
- Breakfast
Amenities
- Toilet
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free of charge street parking
- Paid multi-storey car park
- Paid street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Pretzels were as good as I remember! The lemonade is my favorite! This is a kiosk inside the Fulton Center station. The service was friendly but they do get busy. If you want pretzel wrapped hot dogs or pretzels then you have to stop by!!
Jun 25 · Marion NYCBeen here a few times and each time I go I'm always hoping it will be better than the last time. I always order pretzel bites. This time, like the time before it, the pretzels aren't broken up and are all stuck together. At least half the pretzels were a bit too dark and the salt was uneven. Most bites hardly had any salt and some were too salty. The frozen lemonade was the star for me and was super tasty! Paid $15+tax for a frozen lemonade and a pretzel bite which seems a bit pricey. The staff is always very kind and respectful.
Aug 23 · Omi TCame here at 11:25am and was told they were closed and would open in 5 minutes even though there was a worker making pretzels at this stand with a fully stocked pretzel selection in the window and POS systems online. I waited 5 mins and they were still “closed” even though there was someone at the counter making pretzels. Very puzzling, not sure why they couldn’t take a minute to take my money and hand me some pretzels
Aug 28 · Jenny WStanding shop of smoothies and pretzels etc. Price is high, the taste is delicious. They prepare smoothies from packets. Delivery is quick. Cleanness is ok, customer service is very good. Menu is limited. This shop is located inside the Fulton Center.
Jul 30 · SA AhmedCompare another bakery nearby
Sorted by geographic proximity from this bakery.






Lady M Cake Boutique - NY
101 Liberty St Suite 1415, New York, NY 10006, USA






This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
