Small bakery with big dessert energy. The staff was helpful and gave me notes on the best cupcakes to try. They had a great selection as well, even late in the day. I appreciate the guidance on how to store the baked goods and all. The German chocolate cupcakes were a hit and the quality is still great! I'll be back. I parked on the block and found the shop with ease.
Feb 15 · X. MoorerBAKERY PROFILE
Billy's Bakery - Tribeca
★ 3.0176 recorded reviews$$
75 Franklin St, New York, NY 10013, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 75 Franklin St, New York, NY 10013, USA
- Phone
- (212) 647-9958
- Website
- Visit official site
- Rating signal
- 3.0 from 176 recorded reviews
HOURS
Listed operating hours
- Monday11:00 AM – 6:00 PM
- Tuesday11:00 AM – 6:00 PM
- Wednesday11:00 AM – 6:00 PM
- Thursday11:00 AM – 6:00 PM
- Friday11:00 AM – 6:00 PM
- Saturday11:00 AM – 6:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
In a city filled with countless dessert options, Billy's Bakery has carved out a special place in the hearts of many New Yorkers, particularly at its Tribeca location. This charming, small bakery is known for its "big dessert energy," offering a nostalgic and comforting taste of classic American baked goods. It's the kind of place where the aroma of freshly baked treats fills the air, inviting you to step inside and take a moment to indulge. For those who want to support a local small business over a larger, more commercial chain like Magnolia Bakery, Billy's is a compelling choice. It offers a genuine, neighborhood feel that is often hard to find in a bustling metropolis. The bakery prides itself on providing a great selection of high-quality items, even "late in the day," ensuring that a sweet craving can be satisfied whenever it strikes.
The bakery's reputation is built on its classic offerings, with its cupcakes being a particular highlight. A satisfied customer raved about the "German chocolate cupcakes" being an "absolute hit," praising their excellent quality. The staff is noted for being "helpful" and providing "guidance on how to store the baked goods," a small but thoughtful detail that speaks to their care and professionalism. This focus on customer service and product quality is what keeps people coming back. While there can be issues with custom orders, the standard baked goods, like the popular cupcakes and other classic items, are generally well-regarded for their consistent flavor and freshness. It is this reliability that makes Billy's Bakery a beloved fixture for everyday dessert needs and spontaneous treats.
However, it's also important for locals to be aware of the nuances of custom cake orders at this particular location. One customer's experience highlights a significant gap in the custom ordering process, where they were advised to order online after an in-person visit, leading to confusion and disappointment with the final product. The discrepancy between the requested "fluting" and the final "drizzle," as well as concerns about the freshness and cost, led to a public exchange with the bakery. This story serves as a reminder that while the standard offerings are often excellent, custom orders may require more careful communication and management of expectations. Despite this particular issue, the bakery’s base products are highly rated, and its role as a local small business is still valued by many in the community.
Billy's Bakery in Tribeca is conveniently located at 75 Franklin Street, a prime spot that is easily accessible to locals and visitors alike. Tribeca is a vibrant and walkable neighborhood, making it a pleasure to explore on foot. For those arriving by public transportation, the bakery is a short walk from several major subway stations. The 1 train stops at Franklin Street, putting the bakery just a block away. Additionally, the A, C, E, N, Q, R, W, J, Z, and 6 trains all have stops within a reasonable walking distance, making it a highly accessible destination from various parts of Manhattan and beyond. Parking, while sometimes a challenge in New York City, was also noted as being manageable, with one customer finding a spot on the block "with ease."
The shop's small but charming presence on the block makes it easy to find and a pleasant addition to the neighborhood's streetscape. Its central location in Tribeca means it's a great spot to visit while running errands, exploring the local shops, or as a post-dinner treat. The bakery's accessibility, combined with the friendly and helpful staff, makes for a welcoming experience that feels like a classic neighborhood spot. This is the kind of place where you can pop in for a quick cupcake or take a moment to select a treat for a special occasion, knowing that you're supporting a local business that has become an integral part of the community.
Services Offered
A Wide Selection of Cupcakes: Billy's Bakery is particularly known for its variety of cupcakes, with flavors like German chocolate being a notable hit among customers. They maintain a great selection even later in the day.
Custom Cake Ordering: The bakery offers custom cakes, although the process is handled online with communication via email. Customers can request specific decorations and flavors, with additional charges for extra decor.
Classic Baked Goods: In addition to cupcakes and custom cakes, the bakery sells a range of classic American baked goods that are made with high-quality ingredients.
Takeout and In-Shop Service: The bakery is primarily a small shop where customers can walk in to select their treats for takeout. The staff provides helpful advice on how to store and enjoy the baked goods.
Gift Cards and Online Ordering: The bakery's website allows for convenient online ordering, and they also offer gift cards, making them a great option for a gift for a fellow dessert lover.
Features / Highlights
High-Quality, Classic Cupcakes: The German chocolate cupcakes, among others, are a standout feature, praised for their great quality and flavor, making them a local favorite.
Friendly and Helpful Staff: The bakery is known for its staff who provide excellent customer service, offering guidance and recommendations to help customers make the best choices.
Charming, Small Business Vibe: As a local, non-chain bakery, Billy's offers a cozy and personal experience that many New Yorkers seek out, providing a sense of community and support for small businesses.
Convenient Location: Situated in the heart of Tribeca, the bakery is easily accessible by foot and public transportation, making it a perfect stop for a quick treat.
Freshness and Quality: For their standard offerings, the bakery is praised for the quality and freshness of its baked goods, ensuring a delicious treat every time.
Contact Information
Address: 75 Franklin St, New York, NY 10013, USA
Phone: (212) 647-9958
In conclusion, Billy's Bakery in Tribeca is a quintessential New York neighborhood gem. For locals, it's a place to find reliable, high-quality classic baked goods with a personal touch that you won't get from a larger chain. Its German chocolate cupcakes are a must-try, and the friendly staff makes every visit a pleasant one. While there may be challenges with complex custom orders, the bakery's core business of providing delicious, fresh desserts remains its strong suit. Supporting a local small business like Billy's is a way to not only satisfy a sweet tooth but also to contribute to the unique charm and character of the Tribeca neighborhood, making it an excellent choice for any New Yorker.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
From the business
- Identifies as women-owned
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
- Takeaway
- Dine-in
Accessibility
Offerings
- Coffee
Crowd
- LGBTQ+ friendly
- Transgender safe space
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
cupcakes 73frosting 22birthday 14red velvet 10german chocolate 8vanilla 8buttercream 7carrot 6flavours 6banana pudding 5
I recently purchased a Cake from the Tribeka location.I would like to start out by saying that I tried to resolve this with Billy’s before I came to write a review and I was left even more shocked by the lack of customer service than I was by the cake that I received.Also, they are going to comment that I am trying to “blackmail” them by writing this review. They will certainly put their account in the comments of this review, but this is more about principle at this point more than anything else. I clearly will not be able to work with them going forward to resolve my concerns.I chose this bakery because I wanted to support a local small business versus going to Magnolia bakery.I went into the Tribeca location to order the cake I wanted, in person, so there was no confusion as to the scope or complexity of the cake for my friend's 40th birthday. I was told by the kind employee that they don't take cake orders in person but that I should order the cake online and email the orders department after I place the order.I ordered a “hand decorated cake” from the website with an additional charge for more decor. I was happy to pay the amount if they delivered what I wanted based on the inspiration image I provided. I was emailed the next day that they were unable to do the fluting that I requested (which I felt was the complex portion of the cake I paid for) and we emailed about the color of the icing. See attached the images of the inspiration versus what was received.I picked up the cake on Friday at 5pm and the party was at 8pm so there was really no fixing what was made. I needed the cake for the party and took what was delivered and made some personal changes to the cake to try to salvage what I had requested vs what I received.Yes, we consumed the cake at the restaurant and realized that the cake was stale and very dry once we cut into it which came as a major disappointment even further.I expressed my concerns and disappointment to the bakery, not only with the dryness, but also the cost based on what was received. I paid for a more complex cake because I was asking for something different from what they offer normally. I felt that based on what I received, that the cost of the “hand decorated cake” was not justified.Here is what Billy's felt was worth the cost that I paid:The base price (without decorations or any other upgrades) for an 8” Vanilla Cake is $80.The Pastel Yellow frosting is an additional $10.The White Chocolate Drip is an additional $55.The total for your cake should have been $145.I paid $159 total.I'm sorry, but you are telling me that a white chocolate drizzle is $55? Empire Bakery does this same cake for $95 and will even do the fluting I asked for as part of the cost.Billy’s gave me a $16 refund but I find that unacceptable. Based on their website I felt that $95 -$105 would have warranted the cost of the cake. The difference is all I asked for. I was not expecting a full refund nor did I ask for a full refund since we consumed what little cake we did.Just beware of the bakery that you buy from. Take the review seriously
Mar 2 · jwalke31I ordered a cake for my church’s small group and people really liked it. The texture was great and this cake was able to feed 20 despite its size.I specified in the delivery instructions that a late delivery is better and they delivered first thing in the morning 🫠 Like not even in the afternoon? I found that strange and very inconvenient. Hopefully they can work on that.
Apr 13 · Jessica FlayserDisappointed with their lack of ability to do lettering. I ordered this 8’’ cake and paid $80 plus tax for the lettering to be done this way (lettering was free and it shows). I was so embarrassed I started laughing. I had to manually remove the lettering and buy multiple candles last minute to make it look better for my sister’s birthday. The taste was okay but definitely do not ask for anything written on it. Unfortunately I can’t take it back, I wish I had ordered it from a different place.
Apr 30 · Becca Hiratai’ve passed by maybe a million times but walking by today — billy’s called my name. popped into see if they had any gluten free options, and behold .. yes they did!tried the chocolate cake vanilla buttercream option (they also had chocolate/chocolate) and it was a 4.5/5 — cake was a little dry but more rich than sweet, which i like. icing was sugary and yummy.space was warming but they could make it a little “stay a little longer” friendly!recommend for gf cupcake fix — and would love to see the flavor of month extend to gf in future!
Jan 29 · Erika PerziNEARBY ALTERNATIVES
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.