My kids always love a fresh Cinnabon so we stop. We got two and when he opened the box there wasn't that much frosting. So I went back and asked if we could have a little more he said " we charge for that". Well there wasn't much to begin with. Well it melted. Thanks for being so nice and helpful to the person paying you salary. We will not be back for what we paid whats a little extra frosting. Also doesn't help you wearing gloves if you touching your phone and everything while making food.
Mar 9 · Tara HartgravesCinnabon
120 Crossgates Mall Rd Suite 1, Albany, NY 12203, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 120 Crossgates Mall Rd Suite 1, Albany, NY 12203, USA
- Phone
- (518) 250-0996
- Website
- Visit official site
- Rating signal
- 4.0 from 95 recorded reviews
Listed operating hours
- Monday11:00 AM – 7:00 PM
- Tuesday11:00 AM – 7:00 PM
- Wednesday11:00 AM – 7:00 PM
- Thursday11:00 AM – 7:00 PM
- Friday11:00 AM – 7:00 PM
- Saturday11:00 AM – 7:00 PM
- Sunday11:00 AM – 5:00 PM
About and visit notes
For many New Yorkers, the moment you step into a mall, a distinct and undeniably enticing aroma often fills the air: the sweet, warm, and comforting scent of cinnamon rolls. This unmistakable fragrance leads straight to Cinnabon, a beloved bakery famous for its "World Famous Cinnamon Rolls." In Albany, located within the bustling Crossgates Mall, Cinnabon offers residents and visitors a delightful escape into a world of sugary indulgence. It's more than just a quick bite; it's an experience built around that iconic, ooey-gooey cinnamon roll, generously slathered with their signature cream cheese frosting.
Cinnabon has carved out a unique niche in the baked goods landscape, focusing primarily on perfecting the cinnamon roll. The process is a sensory delight, from the visible dough being twisted and baked to the final flourish of frosting. This dedication to a few signature items, perfected over decades, is what draws loyal customers back time and again. While the brand is well-established, each location strives to deliver that consistent, fresh, and warm experience that Cinnabon fans have come to expect.
Whether you're taking a break from shopping, catching a movie, or simply seeking a sweet pick-me-up, Cinnabon at Crossgates Mall aims to provide that moment of pure sugary bliss. It's a place where childhood memories are made and where adults can briefly forget their worries, even just for a few delicious bites. The emphasis is on warmth, freshness, and that distinctive cinnamon flavor that has made Cinnabon a global phenomenon.
Cinnabon at Crossgates Mall is conveniently located at 120 Crossgates Mall Rd Suite 1, Albany, NY 12203, USA. This address places it within one of the Capital Region's largest and most popular shopping and entertainment complexes. Being situated inside Crossgates Mall ensures high visibility and easy access for a wide range of visitors, including shoppers, movie-goers, and local residents.
The mall location offers abundant parking, making it convenient for those driving from Albany and the surrounding communities. Numerous parking lots and a multi-level garage provide ample space, even during peak shopping seasons. For those who rely on public transportation, Crossgates Mall is a major hub served by various CDTA bus routes, including lines that connect to downtown Albany, residential areas, and other commercial centers. This makes Cinnabon highly accessible regardless of one's mode of transport.
Cinnabon's operating hours generally align with Crossgates Mall's schedule. Typically, this means they are open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 11:00 AM to 6:00 PM. However, it is always recommended to check for any seasonal changes, holiday hours, or special event adjustments by calling the store directly or visiting the Crossgates Mall or Cinnabon official websites. Its central position within a bustling retail environment makes it an ideal spot for locals to grab a quick, indulgent treat while out and about.
Cinnabon's menu is focused on its signature cinnamon rolls and a selection of complementary baked treats and beverages, all designed for maximum indulgence.
- Classic Roll: The world-famous signature item, a warm, soft dough filled with Makara® cinnamon and generously topped with their legendary cream cheese frosting.
- MiniBon®: A slightly smaller version of the Classic Roll, perfect for a lighter treat.
- BonBites™: Adorably bite-sized versions of the classic cinnamon roll, ideal for sharing or a small craving. Available in packs.
- Center of the Roll™: For those who love the gooey, soft middle, this is the best part of the cinnamon roll in a cup, available in Classic and Caramel PecanBon® flavors.
- Caramel PecanBon®: The Classic Roll topped with decadent caramel and crunchy pecans.
- Topped Bons: Variations like TurtleBon (caramel, Ghirardelli chocolate, pecans), Caramel Lover (extra caramel frosting and sauce), and OREO® Bon (Ghirardelli chocolate and OREO® pieces).
- CinnaPacks™: Ready-to-heat-and-eat packs of Classic Rolls, MiniBons, or BonBites, perfect for taking home and enjoying later.
- CinnaSweeties®: Bite-sized doughnut treats rolled in cinnamon sugar, often served with a side of cream cheese frosting.
- Churro Stick: Baked churro sticks dusted with cinnamon sugar, great for dipping in frosting.
- Cookie BonBite: Ooey-gooey cinnamon rolls baked inside chewy chocolate chip cookies.
- Mochalatta Chill®: A signature blended beverage combining coffee and chocolate, perfect for a refreshing pick-me-up.
- Chillattas®: Creamy, blended beverages available in various flavors like Strawberry and Caramel Pecan.
- Lemonade: Classic sweet and tart lemonade, available in various fruit flavors.
- Coffee and Other Beverages: Including cold brew iced coffee and hot coffee.
Cinnabon at Crossgates Mall offers several features and highlights that contribute to its appeal as a popular sweet spot for locals.
- Irresistible Aroma: The strong, sweet scent of cinnamon and baking dough permeates the mall area around the store, serving as a powerful, natural advertisement and drawing customers in.
- Signature Cream Cheese Frosting: The generous, tangy, and sweet cream cheese frosting is a hallmark of Cinnabon and is often cited as a key reason for its popularity.
- Warm, Freshly Baked Products: Pretzels and cinnamon rolls are often served warm, straight from the oven, ensuring optimal flavor and texture.
- Variety of Sizes: From the large Classic Roll to the bite-sized BonBites and MiniBons, there are options to satisfy different appetites and preferences, allowing for individual indulgence or sharing.
- Convenient Location: Being inside Crossgates Mall means it's an easy stop for shoppers, movie-goers, and anyone visiting the bustling commercial area.
- Take-Home Options (CinnaPacks): The availability of CinnaPacks allows customers to bring the Cinnabon experience home, perfect for later enjoyment or for sharing with family and friends.
- Signature Makara® Cinnamon: Cinnabon uses a proprietary blend of Indonesian Makara cinnamon, which contributes to its unique and intense flavor and aroma.
To connect with Cinnabon at Crossgates Mall in Albany, NY, here is the relevant contact information:
Address: 120 Crossgates Mall Rd Suite 1, Albany, NY 12203, USA
Phone: (518) 250-0996
This phone number provides a direct line to the Cinnabon location, allowing customers to inquire about menu items, current specials, or confirm operating hours. While online ordering and delivery services (via platforms like DoorDash and Uber Eats) are often available for Cinnabon locations, directly contacting the store can be beneficial for specific inquiries. It's always a good idea to check their official website or the Crossgates Mall directory for the most up-to-date information regarding seasonal offerings or any changes in service.
For New Yorkers, especially those in the Albany area, Cinnabon at Crossgates Mall is a highly suitable destination for several compelling reasons. Its prime location within a major shopping and entertainment complex makes it incredibly convenient for a quick, indulgent break during a day of errands or leisure. Whether you're catching a movie, shopping for necessities, or just passing through, the tantalizing aroma of their freshly baked cinnamon rolls is often too good to resist.
Beyond convenience, Cinnabon offers a consistent and uniquely satisfying sweet treat. The warmth, the gooey texture, and the rich flavor of their signature cinnamon rolls, generously topped with that iconic cream cheese frosting, provide a moment of pure comfort and enjoyment. While individual customer experiences can vary, the core product remains a beloved staple for many. The availability of different sizes and take-home packs (CinnaPacks) also adds to its suitability for locals, allowing them to enjoy Cinnabon's treats on the go or to bring them home for family gatherings or future cravings. For a reliable, indulgent, and easily accessible sweet escape, Cinnabon at Crossgates Mall is a perfect choice for Albany residents.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Menu price for additional toppings were confusing ($1.18 for pecans and caramel toppings, not $.59 as sign indicates). But tasty and sweet as usual. Not recommended for those on a diet nor diabetics!
Dec 2 · Nam CaoI usually love Cinnabon and really look forward to it as an amazing treat. However, the cashier who helped us—a middle-aged brown man—was very disrespectful and threw the box towards us on the counter twice. When we told him that his behavior was rude and that he was displaying terrible customer service, he just stood there, smiling. The 6-pack we purchased was definitely not fresh; it tasted days old. For the amount of money we spent, I expect fresh products, not leftovers from previous days. I am never going back to this place.
Sep 9 · Zeeshan EmanuelCustomer service wasn't there for me. More like an hurry up and buy situation. But the strawberries and creme shake was delish!
Jan 24 · Simply RoyalI have to say I’m a little disappointed in my visit to the Cinnabon in Crossgates mall. I’ve grew up loving being able to go to the local mall after Christmas especially because it meant we got to enjoy a fresh Cinnabon roll. This particular location during this particular visited was pretty subpar. The gentleman at the counter was friendly however the mini Cinnabons I received were extremely hard, not fresh at all… not even close. Was charged extra for a little container of frosting that I didn’t ask for (did not notice until later when I looked at the receipt). I will say the lemonade was very refreshing and tasted very fresh… that was about the only thing that was worth the $ on this trip.
Jan 3 · Calah ShultisCompare another bakery nearby
Sorted by geographic proximity from this bakery.








Auntie Anne's
131 Colonie Center, Corner Wolf Rd &, Central Ave Ste 154, Albany, NY 12205, USA




This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
