Pamela and Amber were so patient and kind when we couldn't figure out what we wanted and changed our minds twice! 😅 We had such a yummy, hot and simply delicious treat this evening to cap off a great date night! Thanks so much!! ❤️
Sep 16 · Jennifer RoseCinnabon
12300 Jefferson Ave, Newport News, VA 23602, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 12300 Jefferson Ave, Newport News, VA 23602, USA
- Phone
- (757) 369-5220
- Website
- Visit official site
- Rating signal
- 4.0 from 250 recorded reviews
Listed operating hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- SundayClosed
About and visit notes
When a craving hits for something truly 'Ooey Gooey,' warm, and irresistibly sweet, residents of Newport News and the surrounding Virginia Peninsula know exactly where to go. Cinnabon, located conveniently at the Patrick Henry Mall, has built its legendary reputation on a single, phenomenal product: the Classic Roll. This location is more than just a quick stop; it's a real working bakery dedicated to serving up daily baked treats that satisfy even the most demanding sweet tooth.
The Cinnabon story, rooted in a simple mission to create the world's greatest cinnamon roll from scratch, lives on in every warm, fresh-from-the-oven creation served in Newport News. The unmistakable, far-reaching aroma that draws you in is a testament to the quality of their signature ingredient: Makara® Cinnamon. This legendary spice, which originates in the mountains of West Sumatra, Indonesia, is what gives Cinnabon products their superior flavor. Combined with their smooth, tender dough and fluffy, rich cream cheese frosting, the result is a product that has become an instant obsession and a world-recognized brand.
While the Classic Roll remains the myth and the legend, this Newport News bakery offers a comprehensive menu that provides a variety of ways to indulge. From bite-sized treats perfect for a quick pop, to shareable CinnaPacks designed for groups, Cinnabon makes it easy to surprise your friends, family, or co-workers with an array of irresistible indulgences. Furthermore, the dedication to excellent customer service, as evidenced by local customer reviews, ensures that every visit is a pleasant experience, even when you’re rushing in right before closing time. The staff here go the "extra mile" to make sure customers leave with a smile and a warm, delicious treat.
Whether you are pausing during a shopping trip, looking for a comforting morning coffee pairing, or planning to cater a large event, the Newport News Cinnabon location at Patrick Henry Mall is a reliable source for world-class baked goods and specialty drinks.
Location and Accessibility
The Cinnabon bakery is situated in a prime retail location, offering convenient access for anyone in the Newport News area. It is a perfect spot for a quick visit, easily found within the bustling atmosphere of one of the region's major shopping destinations.
The specific address is:
12300 Jefferson Ave, Newport News, VA 23602, USA
Located inside the Patrick Henry Mall, the bakery is easily reachable from major roads, making it a simple stop whether you are running errands or heading to a movie. For the comfort of all Virginia customers, the location offers excellent accessibility features, which include:
- Wheelchair Accessible Entrance
- Wheelchair Accessible Parking Lot
The location is designed to facilitate a quick visit, ensuring that grabbing your favorite cinnamon roll or specialty drink is a seamless part of your day. The availability of Wi-Fi also makes it a convenient spot to pause, check emails, and enjoy a treat.
Services Offered
The Cinnabon location in Newport News provides multiple flexible service options to accommodate the busy lives of its Virginia clientele:
- In-Store Pickup: Convenient for online or app orders, allowing you to quickly grab your pre-ordered treats.
- Takeout: Fast service for individual orders to enjoy outside the store or on the go.
- Delivery: Partnered with various delivery services to bring the warm, irresistible rolls right to your home or office in most locations.
- Catering Services: Offers various trays and bundles, such as the Classic Roll Tray and MiniBon Tray, perfect for office meetings, parties, and group events.
- Rewards Program: Cinnabon Rewards is available via the app, allowing users to earn points toward irresistible rewards and often includes a sign-up bonus like free BonBites™.
- Gift Cards: Available for purchase, making them a sweet and easy gift for any occasion.
- NFC Mobile Payments: Accepts modern payment methods including Credit Cards, Debit Cards, and NFC Mobile Payments for quick and secure transactions.
Features / Highlights
What makes the Cinnabon experience in Newport News truly stand out is the focus on their core product quality and innovative menu extensions:
- Legendary Makara® Cinnamon: The superior flavor of all baked goods comes from their exclusive, high-quality Makara Cinnamon, sourced from West Sumatra, Indonesia.
- Signature Cream Cheese Frosting: The rolls are generously slathered with their world-famous, fluffy, and rich cream cheese frosting, a vital part of the Cinnabon experience.
- Diverse Baked Treats: Beyond the Classic Roll ($5.99) and the MiniBon®, the menu features tempting variations like the Caramel PecanBon® ($6.29), topped with decadent caramel and pecans for the perfect crunch, and fun options like the Cookie BonBite, which is an ooey gooey cinnamon roll baked inside a chewy chocolate chip cookie.
- Quick Bites Menu: A selection of smaller, poppable treats including BonBites™, CinnaSweeties® (bite-size doughnut treats rolled in cinnamon sugar), the Churro Stick, and the famous Center of the Roll™ (the best, ooey-gooey part of the cinnamon roll).
- Catering CinnaPacks™: Ready-to-heat-and-eat packs like the Classic CinnaPacks™ (starting around $21.99+) and MiniBon® CinnaPacks™ (starting around $24.99+) are available for easy sharing, complete with heating instructions.
- Specialty Drinks: A full menu of hot and frozen beverages, including coffee, Flavored Cold Brew options, and the signature Mochalatta Chill® and Chocolate Peanut Butter Cup Chillatta® Made With REESE'S, offering perfect pairings for the sweet treats.
- Exceptional Customer Service: Local reviews frequently praise the patience, kindness, and awesome service provided by the staff, highlighting their willingness to go the "extra mile" for customers.
Contact Information
For quick inquiries, placing an order for pickup, or confirming store hours at the Patrick Henry Mall location, please use the following contact details:
- Address: 12300 Jefferson Ave, Newport News, VA 23602, USA
- Main Phone: (757) 369-5220
What is Worth Choosing
For anyone in Virginia, a visit to Cinnabon is primarily about experiencing the famous Classic Roll ($5.99). This is the iconic treat that the brand was built on—a warm, tender coil of dough, layered with legendary Makara Cinnamon, and drenched in signature cream cheese frosting. It’s the definition of a perfect, freshly baked cinnamon roll and the absolute must-try item.
Beyond the classic, we highly recommend exploring the variety of sizes and flavors to suit your specific craving. For those seeking a slightly smaller indulgence, the BonBites™ (a 4-count starts around $5.39) are the ideal bite-sized option, delivering all the classic flavor in a perfectly poppable format. Alternatively, the Center of The Roll™ (starting around $5.99+) is a worthy choice for the serious sweet-lover, as it captures the best, most ooey-gooey core of the cinnamon roll in a cup.
If you are looking to share, the CinnaPacks™ are an essential selection. The Classic CinnaPacks™ (starting around $21.99+ for a 4-pack or 6-pack) are delivered ready to heat and eat, making them an incredible time-saver for family breakfasts, office potlucks, or group gatherings. The Quick Bites Pack (around $21.99, as seen in the local market) provides a phenomenal sampler that includes a mix of CinnaSweeties®, BonBites™, Cookie BonBites™, and Churros, offering something delicious for everyone in the group.
Finally, be sure to pair your treat with one of their famous beverages. The rich, chocolatey Mochalatta Chill® is a fan favorite, creating a delightful contrast to the warm cinnamon roll, or try one of the Flavored Cold Brew options for a caffeinated pick-me-up. The combination of a hot roll and a cold, flavorful drink is a quintessential Cinnabon experience that is well worth choosing during your visit to the Newport News location.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
My daughter really wanted a Cinnabon but the mall was closing. We rushed over and Pamela and Joanna were so awesome! They greeted us with a smile and took our order! Highly recommend! Thanks ladies for going to extra mile!
Sep 13 · Raquel Amado-MorrisCame in with my family to grab something sweet for after dinner. Pamela was so friendly and such a pleasure to work with. Our Cinnabons were warm, gooey and delicious!
Aug 28 · Jennifer RasberryJoanna, Pamela and there was one other lady who's name I didnt get helped me when I ordered Cinnabons to go and an Iced coffee. They were friendly, polite and fast. I'll keep coming back because they made it a great experience.
Sep 20 · Diane BootheWonderful service from Joanna and Pamela! 🌟 They made the whole experience smooth and enjoyable. Service was done in a timely manner and I love that I was greeted with smiles from the two! 🤗
Sep 13 · Kendra W.Compare another bakery nearby
Sorted by geographic proximity from this bakery.





Nothing Bundt Cakes
12080 Jefferson Ave #935, Newport News, VA 23606, USA

Bread Garden
Village Square Shopping Center, 13282 Warwick Blvd, Newport News, VA 23602, USA

Smallcakes Newport News
12515 Jefferson Ave #330, Newport News, VA 23602, USA


Italian Delights Bakery & Deli
2643 George Washington Memorial Hwy H, Yorktown, VA 23693, USA


Satu00e8 Cafe
524 J Clyde Morris Blvd First Aid, Newport News, VA 23601, USA

This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
