BAKERY PROFILE

Cinnabon

★ 2.034 recorded reviews$1–10

5404 New Fashion Way, Charlotte, NC 28278, USA

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Cinnabon
PLAN THE VISIT

Essential details

Address
5404 New Fashion Way, Charlotte, NC 28278, USA
Phone
(704) 503-9992
Website
Visit official site
Rating signal
2.0 from 34 recorded reviews
HOURS

Listed operating hours

  • Monday10:00 AM – 8:00 PM
  • Tuesday10:00 AM – 8:00 PM
  • Wednesday10:00 AM – 8:00 PM
  • Thursday10:00 AM – 8:00 PM
  • Friday10:00 AM – 9:00 PM
  • Saturday10:00 AM – 9:00 PM
  • Sunday12:00 AM – 6:00 PM
About and visit notes

Introduction / Overview


For residents and visitors in the North Carolina region, particularly around the Queen City of Charlotte, the name Cinnabon is synonymous with a singular, irresistible scent: that of warm, sweet dough, rich spice, and decadent cream cheese frosting. Cinnabon is far more than just a bakery; it's a globally recognized brand built on the promise of an indulgent, "ooey-gooey" experience. Since the first location opened in Seattle, Washington, in 1985, Cinnabon has perfected its craft, creating what it calls the "World Famous Cinnamon Roll."

The secret to this enduring success lies in the ingredients, most notably the proprietary Makara Cinnamon, a unique variety of cassia cinnamon sourced from the tropical forests of West Sumatra, Indonesia. This special spice provides a sweeter, more aromatic flavor profile that separates Cinnabon’s products from the competition. Coupled with their freshly made dough and signature sweet cream cheese frosting, the result is a bakery treat that has become a celebrated indulgence across more than 50 countries worldwide.

This particular Charlotte location brings that same level of famous indulgence right to the North Carolina community. While the company's origins were born out of a father-son mission to create the world’s greatest cinnamon roll from scratch, today's Cinnabon has expanded its menu to offer a variety of sizes and treats, ensuring there's a perfect moment of warmth and sweetness for every appetite. Whether you're seeking a quick sugar fix or a larger treat to share with the family, the core promise of a soft, sweet, and satisfying baked good remains the same.

As a key spot for sweet treats in the greater Charlotte area, Cinnabon offers a consistent, high-quality product that provides a comforting escape from the everyday. This article is your local guide to everything you need to know about visiting, from where to find it to the array of delicious options available.

Location and Accessibility


The Cinnabon bakery catering to the Charlotte, NC, area is conveniently situated to serve local residents and those visiting the vibrant shopping and entertainment hubs of the region. The address is:

5404 New Fashion Way, Charlotte, NC 28278, USA

This address places the bakery in a highly accessible area, often found within a larger commercial or retail center, which is a common placement for Cinnabon locations. This positioning ensures high visibility and ease of access for customers who may be out shopping or running errands.

For those traveling by car, accessibility is a priority. The location provides a Wheelchair accessible entrance, ensuring that all members of the community can enjoy the Cinnabon experience without restriction. Additionally, a Wheelchair accessible parking lot is available, making the stop stress-free and convenient for patrons with mobility needs. The bakery is designed for a Quick visit, meaning you can stop in, grab your desired treat, and be on your way without significant delays—an ideal feature for anyone with a busy schedule in the fast-paced Charlotte metro area.

Services Offered


This Charlotte Cinnabon location provides a range of flexible service options designed to suit your preference and schedule. The services available ensure that you can enjoy your favorite baked goods whether you're dining in a food court setting or taking them home to share.

  • In-store pickup: You can place an order and pick it up inside the establishment, a perfect choice for those who want to ensure their order is ready upon arrival.

  • Takeout: For customers on the go, the takeout service allows you to quickly purchase your treat and enjoy it anywhere.

  • Payment Options: The bakery accepts various modern payment methods, including Credit cards, Debit cards, and NFC mobile payments, making transactions fast and seamless.

Beyond the physical items on the menu, Cinnabon also offers its products in various forms suitable for larger events or family gatherings. Customers in North Carolina can often order CinnaPacks™—ready-to-heat boxes of their Classic Rolls, MiniBons, or BonBites—which are perfect for parties, office treats, or simply stocking up for a weekend of indulgence. These CinnaPacks often come with heating instructions, allowing you to recreate the warm, fresh-baked experience at home.

Features / Highlights


Cinnabon’s enduring popularity is rooted in a collection of unique features and product highlights that have solidified its status as a world-class baked goods provider. The experience at the Charlotte location is centered on these signature elements:

  • The World-Famous Classic Roll: The centerpiece of the menu, this large cinnamon roll is made with the legendary Makara Cinnamon and smothered in the signature, creamy cream cheese frosting. It’s an irresistible, unforgettable indulgence.

  • Makara Cinnamon: This signature ingredient, sourced from Indonesia, is the key to Cinnabon’s unique aroma and flavor, setting their cinnamon rolls apart from others.

  • Center of the Roll™: A favorite for many, this product is literally the most "ooey-gooey" center of the Classic Roll, offered as its own separate treat, ensuring a dense, soft, and delicious bite every time.

  • Variety of Sizes: The bakery offers a range of options to suit any craving, including the MiniBon® (a smaller version of the Classic Roll) and BonBites™ (bite-sized, poppable mini-rolls). This variety allows for portion control or maximum indulgence.

  • Specialty Topped Bons: Beyond the classic, the menu often features various "Topped Bons" with decadent additions such as caramel, pecans (like the Caramel PecanBon®), Ghirardelli chocolate sauce, and sometimes limited-time offerings like the OREO® Bon or TurtleBon.

  • Coffee and Specialty Beverages: The bakery also provides a full line of beverages, including hot coffee, premium high-altitude Arabica Cold Brew, and blended Chillattas® and MochaLatta Chill® drinks, which perfectly complement the sweet, warm baked goods.

  • Commitment to Freshness: The powerful, inviting aroma of baking cinnamon rolls is a hallmark of Cinnabon, a direct result of their commitment to baking their products fresh throughout the day.

Contact Information


For all inquiries, including confirming product availability, service hours, or general questions, you can contact the Cinnabon location in Charlotte using the following details:

Address: 5404 New Fashion Way, Charlotte, NC 28278, USA

Phone: (704) 503-9992

Mobile Phone: +1 704-503-9992

What is Worth Choosing


When considering where to satisfy a serious sweet craving in the Charlotte, NC, area, Cinnabon stands out as a unique choice for a specific kind of indulgence. What makes this bakery truly worth choosing is the consistent, distinct quality of its core product and the overall experience it delivers.

The biggest draw is the unique flavor of the Makara Cinnamon, which provides a richer, more powerful aroma and taste that is simply not replicated by other bakeries. This, combined with the signature, generously applied cream cheese frosting, ensures an unmistakable flavor profile that has been satisfying cravings for decades. You're not just getting a cinnamon roll; you’re getting a globally celebrated formula for sweet perfection.

While customer experiences can sometimes be inconsistent, as reflected in local reviews that mention occasional dryness or issues with extra paid toppings, the overwhelming sentiment revolves around the staff's dedication to service. As one customer noted, the saving grace for this location is the friendly and genuinely nice customer service provided by the team. This focus on a warm welcome can make all the difference, particularly in a location that prioritizes a quick, satisfying visit.

If you are someone who appreciates a powerful, sensory indulgence—the inviting smell alone is often enough to draw people in—and you desire a treat that is famously rich and comforting, Cinnabon is the ideal choice. For first-timers, the Classic Roll is the essential, must-try item. For a slightly smaller, yet still incredibly satisfying option, the MiniBon® provides all the flavor without the overwhelming size.

Ultimately, Cinnabon is the destination for anyone in North Carolina seeking a decadent, reliable, and globally renowned cinnamon roll experience. It’s a treat that is perfectly paired with their selection of Coffee or frozen beverages and designed to make a quick day of shopping or errands feel a little sweeter.

Next time you’re in the Charlotte area and feel that familiar, comforting craving, stop by the Cinnabon location and treat yourself to a piece of history and a moment of pure, sweet bliss.

VISIT FEATURES

Services and accessibility

These attributes come from the directory record and should be confirmed when essential.

Service options

  • In-store pickup
  • Takeout

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Offerings

  • Coffee

Planning

  • Quick visit

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
PHOTOS

See the bakery

VISITOR FEEDBACK

Reviews and recurring themes

Read individual comments as personal experiences, not verified guarantees.

cinnamon roll 4oven 3management 3pretzel 2app 2review 2money 2
★ 2.0

I visited this Cinnabon location about a month ago, after taking a few years away due to quality issues, and the roll was perfect! Went back today, hoping to recreate that experience, and was very disappointed to see the quality had lapsed again. This is by far the most inconsistent Cinnabon location I’ve ever been to. I waited for a fresh baked roll today, and when I got home to eat it, discovered that the inside of the roll was dry. It’s like whoever made this batch decided to skip the butter & cinnamon between the layers, so there’s no ooey gooey center. The layers are also very thin and papery, which is causing the roll to fall apart very easily. Overall a pretty big disappointment when you’re looking forward to eating a nice treat at the end of the day. The saving grace for this location is the customer service. The young women that helped me were really nice, and friendly.

Jul 18 · Maya Buckner
★ 3.0

Ordered a Oreo cinnamon roll, they forgot the extra icing that I paid for. . .bummer.I also waited for like 10 minutes while were being indecisive. . .when there were two registers, and the other one was completely available.

Jul 14 · The Little Lolita
★ 5.0

Excellent taste on EVERYTHING we purchased. Not a better pretzel made. Although there was a long line it moved quickly. A tad pricey but top quality. The person taking the money was kind and you didn't feel like a number

Sep 14 · Brian Keller
★ 1.0

I had a very disappointing experience at this location. I went in to purchase the 6 Classic Rolls for $24.99, which is clearly listed on their menu board. However, because they were out of the large boxes, I was told they could not honor that price and would instead charge me individually for six rolls, coming out to over $43 for the exact same product.When I questioned it, I was literally told to either “order something else” because I would not get it at that price so my options was to “go somewhere else” if I wanted that deal. In other words, they had the product, but simply because of a packaging issue, they refused to sell it to me at the advertised price.That is misleading, unacceptable, and terrible customer service. If you’re going to advertise a set price, you should honor it regardless of packaging availability. Refusing to accommodate a customer and suggesting I pay more for something you could accommodate is not how you retain loyal customers.

Aug 24 · Tayona Fraylon
★ 1.0

The service is very bad. We asked for a bucket and they wouldn't make it for us. They wanted to sell them separately. I don't recommend it.

Jun 17 · Ramiro Salinas
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About this listing

This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.

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