This place is terrible. If only they allowed a separation in cinnamon workers/pilot gas station workers/ deli workers it would be better. I have been able to get hot/fresh/out the oven Cinnabon twice in 5 years of stopping by. Today I came at 3:30 knowing they don’t close until 6pm. Again, no fresh rolls and the guy coming over says yeah I get off at 4 so no one else can work over here. When I asked about applying to work at the Cinnabon station he said you can’t work for just Cinnabon, you have to be cross trained for everything…(but no one can come work in the Cinnabon station hmmm). I was asking for my 15 year old who couldn’t work in the pilot because of beer and cigarettes but could work the Cinnabon station. Do better Cinnabon! This has been going on for far too long.
Jun 29 · Kaesha JohnsonCinnabon
2126 Ruffin Mill Rd, Colonial Heights, VA 23834, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 2126 Ruffin Mill Rd, Colonial Heights, VA 23834, USA
- Phone
- (804) 524-9556
- Website
- Visit official site
- Rating signal
- 4.0 from 119 recorded reviews
Listed operating hours
- Monday6:00 AM – 5:00 PM
- Tuesday6:00 AM – 5:00 PM
- Wednesday6:00 AM – 5:00 PM
- Thursday6:00 AM – 5:00 PM
- Friday6:00 AM – 5:00 PM
- Saturday6:00 AM – 5:00 PM
- Sunday6:00 AM – 5:00 PM
About and visit notes
Introduction / Overview: Cinnabon in Colonial Heights, VA – Life Needs Frosting
For Virginians traveling along the I-95 corridor or those local to the Colonial Heights area, the Cinnabon location at the Pilot Travel Center offers a familiar and irresistible destination. Cinnabon, a globally recognized bakery brand, specializes in its famous, proprietary cinnamon rolls, utilizing a unique blend of Makara® cinnamon and generous layers of signature cream cheese frosting. This Colonial Heights branch, while situated within a busy travel center environment, focuses on providing its core products: warm, high-quality, and deeply satisfying sweet treats.
The core of the offering is the Classic Roll, the world-famous cinnamon roll known for its soft dough, aromatic cinnamon, and ample frosting. However, the menu extends far beyond this signature item, featuring bite-sized options like BonBites™ and specialty topped rolls such as the Caramel PecanBon® and the Oreo® Topped Bon. The Colonial Heights location is designed for maximum convenience, reflecting its placement as a strategic stop for travelers and locals alike, with a service model built around the concept of a "Quick visit."
It is important for local users to note the context of this location. Situated within the Pilot Travel Center, Cinnabon shares its operational space and, sometimes, its staff with the larger facility. This unique arrangement is what facilitates its convenient roadside accessibility but has, at times, led to customer feedback regarding consistency in product freshness and dedicated staffing. Despite these isolated concerns, the bakery remains a reliable source for the iconic, comforting taste that Cinnabon promises.
Location and Accessibility
The Cinnabon bakery in Colonial Heights is strategically located for ease of access, particularly for those utilizing Interstate 95. This makes it an ideal stop for those traveling between Richmond and points south, or for residents in Colonial Heights, Chester, and Petersburg.
The address is: 2126 Ruffin Mill Rd, Colonial Heights, VA 23834, USA.
This location is found inside the Pilot Travel Center, directly off I-95 at Exit 58, which is a significant logistical advantage for both long-haul travelers and local commuters seeking a quick treat.
To ensure an effortless visit for everyone in the Virginia community, the Cinnabon and the Pilot Travel Center complex offer excellent accessibility features:
- Wheelchair accessible entrance: The main entrance to the travel center and, subsequently, the bakery area is fully accessible.
- Wheelchair accessible parking lot: Dedicated accessible parking spaces are available in the large parking lot of the travel center.
- Wheelchair accessible restroom: Full restroom amenities, crucial for a travel center location, are available and accessible to all patrons.
The combination of prime interstate access and comprehensive on-site amenities makes this Colonial Heights Cinnabon a highly convenient stop.
Services Offered
Cinnabon at Ruffin Mill Road provides a versatile range of service options designed to fit the busy schedules of both local and traveling Virginia patrons.
- Takeout & In-store pickup: The primary service model is fast and efficient, allowing customers to quickly grab their cinnamon rolls, coffee, or treats and be on their way.
- Delivery: For local residents or those staying nearby, the bakery offers Delivery options through major third-party platforms, bringing the sweet treats directly to your location.
- Coffee & Beverages: The bakery offers a selection of quality Coffee to perfectly pair with their signature cinnamon rolls, providing a complete refreshment stop.
- Bulk & Catering Options (CinnaPacks™): Customers can purchase multi-packs of rolls, such as the 4-count and 16-count BonBites™ or larger boxes of Classic Rolls, ideal for office treats, family gatherings, or fueling a road trip.
- Custom Bon Boxes: The Build Your Bon Box service allows patrons to mix and match their favorite roll varieties, including the Topped Bons, providing customization for their purchases.
- Payment Flexibility: Accepts Credit cards, Debit cards, and NFC mobile payments, ensuring a fast and secure checkout process.
Features / Highlights
Beyond the iconic product, this Colonial Heights Cinnabon offers several features that make it a compelling choice for Virginia residents and travelers.
- Signature Baked Goods: The core menu is a highlight, featuring the world-famous Classic Roll (at $6.79), the nutty Caramel PecanBon® (at $7.59), and the delightfully portable Classic BonBites™ (4ct for $5.89), all made with the unique Makara® cinnamon.
- Convenient I-95 Location: Its placement at Exit 58 off I-95 makes it arguably the most convenient Cinnabon stop for anyone traversing central Virginia, whether heading to Richmond or points south.
- Quick Visit Efficiency: The overall setup within the travel center is designed to cater to customers who need a delicious treat without a long wait, fitting the need for a Quick visit.
- Specialty Topped Rolls: Patrons can enjoy indulgent variations like the Turtle Topped Bon and the Oreo® Topped Bon, offering a modern twist on the classic flavor profile.
- Full Accessibility: The availability of a Wheelchair accessible entrance, parking lot, and restroom ensures a comfortable and accommodating experience for all visitors.
- Extra Frosting and Toppings: The availability of Extras like a Side Of Cream Cheese Frosting or Side Of Caramel ($1.19 each) addresses a common customer request for more of the signature toppings, allowing for a truly personalized, indulgent experience.
Contact Information
To place an order, inquire about delivery, or confirm the hours of operation (which are typically 6:00 AM - 5:00 PM but are subject to change due to the travel center environment), please use the following contact details:
Address: 2126 Ruffin Mill Rd, Colonial Heights, VA 23834, USA
Phone: (804) 524-9556
Mobile Phone: +1 804-524-9556
What is Worth Choosing at Cinnabon
For Virginia locals and those passing through Colonial Heights, choosing Cinnabon is primarily about securing the iconic, comforting taste that few other bakeries can replicate, all delivered with incredible convenience. The Cinnabon experience is defined by the unique, decadent flavor of its Classic Roll, a treat that truly lives up to the motto, "Life needs frosting."
What makes this specific Colonial Heights location particularly worthwhile is its unparalleled accessibility directly off I-95. For a road weary traveler or a local needing a quick, reliable sugar rush, the ability to stop, grab a Classic Roll and a Coffee, and quickly utilize fully accessible amenities is a significant advantage. The diverse menu, offering everything from large rolls to the bite-sized, sharable CinnaSweeties® (5ct for $4.39), means there is a perfect option for any level of craving and any budget.
It is important for local users to set the right expectation—this is a high-volume, travel-center operation. While some customer feedback has noted issues with the consistency of product freshness due to shared staffing (as detailed in a local review), the brand’s ability to offer multiple avenues of service (delivery, takeout, mobile payment) and its commitment to core flavors remains its strong suit. By asking for an extra side of frosting or visiting during peak morning hours, customers can often maximize their chances of enjoying the rolls at their peak "hot and fresh" quality. Ultimately, Cinnabon at the Ruffin Mill Road Pilot Travel Center is the go-to location in the area for a quick, guaranteed hit of that classic, cinnamon-and-frosting euphoria.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Coffee
Amenities
- Restroom
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I got a 6 pack of cinnamon rolls....they were good....wish they would have been fresh and had more icing on them....next time I will ask if they can put more on them.
Dec 10 · William OwensThe guy working there was nice, and friendly. The area was clean. Cinnabon charges for extra frosting, and, the amount you get isn't worth the price. I had heard that Cinnabon has the best cinnamon buns, so, after hearing it for years, I decided to try one, but, I was very disappointed! I would never have payed that much money if I had known it wasn't worth it!
Aug 18 · Jacqueline AndersonI made the drive specifically for the cinnabons amd because it was always a tradition for my daughter to have Cinnabon, we made the visit. The female that worked there was rude not very friendly, it appears she may had an off morning and being unapologetic for her behavior had me feeling disappointed since I was coming from Ft. Lee. Its people like her would make it hard for customers to come by, to add on to it the buns were over baked perhaps she was the reason for the buns to come out the way they did, distasteful! My visit was on 9/26/2021, next time put up a sign that you're not open if you're not willing to kindly tell customers that you are closed when clearly you're icing the mini buns.
Oct 14 · Lika JonesThe lady working here was a little crab at first, but after we started talking you could really tell she loves her job! And I could taste the love in the bun I picked. It was like 6 in the am.
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
