Refuses to even acknowledge promotion at store opening time on August 10th.There’s a deal where if you buy a bakery item, you get free cinna-bites for a child between certain hours on Sundays starting on a certain date. First they acted like they didn’t know anything about it. Then they said it was only valid for the first date on the T&C. Then they said it was only for certain locations. When I showed them that their location came up on the map they still refused to give it to me. They kept making excuses not to honor it. Truly lazy and incompetent staff.
Aug 19 · Raimundo SanchezCinnabon
500 Southpark Center, Strongsville, OH 44136, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 500 Southpark Center, Strongsville, OH 44136, USA
- Phone
- (724) 713-2333
- Website
- Visit official site
- Rating signal
- 3.0 from 41 recorded reviews
Listed operating hours
- Monday10:00 AM – 8:00 PM
- Tuesday10:00 AM – 8:00 PM
- Wednesday10:00 AM – 8:00 PM
- Thursday10:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 AM
- Saturday10:00 AM – 8:00 AM
- Sunday12:00 AM – 6:00 PM
About and visit notes
Introduction / Overview
For residents across Northeast Ohio, the name Cinnabon is synonymous with the irresistible aroma of freshly baked cinnamon, Makara cinnamon, and rich, creamy frosting. The iconic scent and taste are perfectly captured at the Strongsville location, conveniently situated within the Southpark Center complex. This spot is a quintessential destination for anyone craving a truly decadent treat, whether they're taking a break from shopping or just stopping in for a quick visit.
Operating as a dedicated Bakery, Cinnabon focuses its entire menu on delivering baked perfection. Their signature item, the Classic Roll, is world-famous, made with warm dough, the legendary Makara cinnamon, and topped with their signature cream cheese frosting. However, the menu has expanded to offer much more than the original cinnamon roll. From the bite-sized BonBites™ and the smaller Minibon® for lighter indulgences, to heavily Topped Bons featuring collaborations with major candy brands, there is a cinnamon-infused treat for every appetite. While a few customer reviews have highlighted past challenges with honoring certain national promotions, most patrons describe the service as "Always fast and friendly!" underscoring the bakery's commitment to speed and efficient service, essential for a mall-based operation. For Ohio consumers seeking a truly sweet and quick indulgence, Cinnabon at Southpark Center is the go-to spot.
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Location and Accessibility
The Cinnabon location is centrally positioned in a major regional retail hub, ensuring maximum convenience for customers throughout the Cleveland area.
The physical address is: 500 Southpark Center, Strongsville, OH 44136, USA.
This address corresponds to the Southpark Mall complex, making the bakery easily accessible via the mall's main entrances and parking areas. The location is designed for high-traffic, quick-service transactions, perfectly serving those looking for a speedy treat during a shopping trip.
Key accessibility and planning features include:
- Wheelchair Accessible Entrance: The mall environment ensures easy access for all patrons.
- Wheelchair Accessible Parking Lot: Ample designated parking is available within the Southpark Center grounds.
- Quick Visit: The service model is designed specifically for fast ordering and quick fulfillment, allowing customers to grab their items and go without delay.
The operating hours typically align with the mall's schedule, generally opening at 10:00 AM and closing in the early evening, although weekend and holiday hours may vary.
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Services Offered
Cinnabon provides a flexible array of services tailored to modern customer convenience, whether they are visiting the mall or ordering from home in the Strongsville area.
- Takeout: The standard service for purchasing baked goods and drinks from the counter.
- In-Store Pickup: Customers can order ahead via the Cinnabon app or website to skip the line and quickly collect their items.
- Delivery: Partnership with various delivery services allows customers to get their favorite treats delivered straight to their home or office.
- Catering/CinnaPacks™: Offers several CinnaPacks™ (such as Classic, MiniBon®, and BonBites™) designed to be shared. These come ready to heat and eat, making them perfect for parties, offices, or family gatherings across Northeast Ohio.
- Coffee and Drinks: Serves various beverages, including Coffee, Lemonade, Hot Cocoa, Flavored Cold Brew, and the decadent Mochalatta Chill®.
- Frozen Drinks: Specializes in cold, refreshing beverages like Chillattas® and Frozen Lemonade, including unique flavors like the Chocolate Peanut Butter Cup Chillatta® Made With REESE'S.
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Features / Highlights
The appeal of Cinnabon lies in its signature products, its innovative flavor combinations, and the convenience it offers to the Ohio shopper.
- Signature Product Quality: The consistent quality of the Classic Roll, featuring the proprietary Makara cinnamon and generous signature cream cheese frosting, is the primary draw.
- Variety of Sizes: Catering to different levels of indulgence, the menu includes the full-sized Classic Roll, the MiniBon®, and the smallest, perfectly poppable BonBites™.
- The Gooey Center: Offers the Center Of The Roll™, which is exclusively the prized, ooey-gooey middle of the cinnamon roll, satisfying the most passionate Cinnabon fans.
- Innovative Topped Bons: Features loaded cinnamon rolls like the Caramel PecanBon®, TurtleBon (with caramel and pecans), and exciting collaborations such as the Chocolate Peanut Butter Candy Bon Made With REESE'S PIECES.
- Flexible Payment Options: Accepts all major payment methods, including Credit cards, Debit cards, and NFC mobile payments, ensuring fast and easy transactions for a quick visit.
- Unique Quick Bites: Offers smaller baked treats like CinnaSweeties® (bite-sized doughnut treats) and the Cookie BonBite (cinnamon roll baked inside a chocolate chip cookie).
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Contact Information
For any inquiries regarding catering, delivery, or general information about the Southpark Mall Cinnabon, customers in the Strongsville area can use the following details.
Address: 500 Southpark Center, Strongsville, OH 44136, USA (Located within Southpark Mall)
Phone: (724) 713-2333
Mobile Phone: +1 724-713-2333
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What is Worth Choosing
For Ohio residents seeking a delicious, high-impact sweet treat, Cinnabon at the Southpark Center is the premier choice, largely due to its unmatched product quality and convenience. When you choose Cinnabon, you're not just buying a roll; you're buying a consistently perfect sensory experience defined by the warm, buttery dough, the legendary Makara cinnamon, and the signature, melt-in-your-mouth cream cheese frosting. No other bakery offers the same globally recognized standard for a cinnamon roll.
The menu's depth is another reason to choose this Strongsville location. Whether you want a full Classic Roll, a miniature indulgence like the Minibon®, or the pure, concentrated goodness of the Center Of The Roll™, Cinnabon caters to any craving size. They are also an excellent choice for group events across Northeast Ohio, thanks to the ready-to-heat CinnaPacks™, which offer variety and ease for sharing. While a few negative reviews pointed out specific issues with honoring promotions, the majority of customers praise the fast and friendly service, highlighting the business's overall speed and efficiency—a critical benefit for customers making a quick visit. By offering multiple service options including delivery and in-store pickup and accepting all forms of modern payment, Cinnabon makes getting your sweet fix easier and quicker than ever.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Love this place!!! Always fast and friendly!
Mar 19 · Vonn RDelicious churros and cinnabons. Staff are kind and friendly.
Jun 10 · Princess ShepardI have been purchasing from this location for years as I have not had any major issues. Recently I started working at the mall and they offered a Mall Employee Special coupon. The premise of the coupon if to give mall employees a free regular fountain drink with purchase of any classic. There is no expiration date stated. I had two coupons, the first time I received a hard time as I didn’t have a uniform to prove I was an employee. I told who I think is the manager that I am a manager at a clothing store right across the hall and we don’t wear uniforms. Then she said it was for those working so I couldn’t redeem it. Again, I told her I was and if it was that serious to redeem a coupon they put out, we could call another manager to verify that I was in fact, clocked in. It was about a minute of banter then reluctantly she gave it to me. I come back a second time to purchase a roll and redeem the coupon and I’m told I can’t because they “stopped doing it because no one was using the coupons”. As a consumer, I’m highly disappointed because there is absolutely no expiration on the coupon and as I asked the same girl, how would I know it’s expired so I could use it in time without such prevalent knowledge. I really am upset because I go there quite often and they are extremely rude. I have tried to take this up higher but I understand it’s independently operated by strongsville maybe as a licensed unit. I would like to speak to someone higher up in the chain of command as this is unacceptable customer service. The coupon issue and the deamenor the employee had while speaking with me, all extremely rude. And the experience has not changed. The way they handle customer service is deplorable.
May 5 · Jessica MarieMy wife went and purchased 2 6 packs. One with pecans and one without. The one with pecans was for her parents, she is allergic to tree nuts to the plain ones were for us. She took her hour drive home to find out they put 3 pecan and 3 plain in each box. So now there are no cinnamon rolls she can eat. I’d think it was common sense to put the ones with nuts all together and the plain ones all together. Apparently they lack common sense or don’t even have any consideration into peoples allergies. Very disappointed.
Jan 10 · Dan LostetterCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
