Love this place. Recently purchased a six pack and was not satisfied with the quality of the product so I returned it. I contacted the store the manager answered. He kindly addressed the issue and further explained the process. He didn’t hesitate to replace the buns. I’d recommend the store without hesitation.
Jul 12 · Ellibeth BCBAKERY PROFILE
Cinnabon
★ 4.047 recorded reviews
200 Westgate Dr, Brockton, MA 02301, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 200 Westgate Dr, Brockton, MA 02301, USA
- Phone
- (508) 583-9233
- Website
- Visit official site
- Rating signal
- 4.0 from 47 recorded reviews
HOURS
Listed operating hours
- Monday10:00 AM – 7:00 PM
- Tuesday10:00 AM – 7:00 PM
- Wednesday10:00 AM – 7:00 PM
- Thursday10:00 AM – 7:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
For anyone in Massachusetts with a love for classic, gooey, and irresistible cinnamon rolls, Cinnabon is a name that immediately comes to mind. While it's a nationally recognized brand, the Cinnabon location at Westgate Mall in Brockton feels very much like a local fixture for many residents. It serves as a go-to spot for a sweet treat, a quick breakfast, or a delightful snack while out shopping. This particular location has carved out its own place in the community, providing a consistent and comforting experience that has made it a memorable stop for many.
The appeal of Cinnabon lies in its simple, yet perfected menu. The aroma of freshly baked cinnamon rolls is a familiar and welcoming scent that draws people in from all corners of the mall. The bakery's dedication to creating a high-quality product is evident in every bite, from the warm, soft dough to the generous swirl of Makara cinnamon and the signature cream cheese frosting. It’s a place that promises and delivers a classic indulgence, making it a popular choice for families, shoppers, and anyone looking to satisfy a sweet tooth. The familiarity of the brand combined with the convenience of its location makes it a beloved part of the Brockton dining landscape.
This Cinnabon is located at 200 Westgate Dr, Brockton, MA 02301, USA. Its prime location within the Westgate Mall makes it incredibly accessible for a wide range of people. Whether you're a local resident running errands, a family spending a day at the mall, or a commuter passing through the area, stopping here is convenient. The mall itself provides an abundance of parking, so accessibility is rarely an issue. The Cinnabon store is situated in a high-traffic area of the mall, making it easy to find and a great meeting point. The accessibility of the location is a major benefit, as it allows people to grab a quick treat without a major detour, fitting perfectly into the busy lifestyle of many Massachusetts residents. The store's easy-to-find location ensures that a craving for a warm cinnamon roll can be satisfied with minimal effort.
Cinnabon, while famous for its cinnamon rolls, offers a variety of products and services that cater to different customer needs and preferences.
- Classic Cinnamon Rolls: The star of the show. These are large, warm, and covered in their famous cream cheese frosting. They are available in various sizes, including the classic Cinnabon and the slightly smaller Minibon.
- Cinnamon Roll-Based Products: The menu often includes other items that feature the same delicious cinnamon and dough, such as Cinnabon Stix and the Center of the Roll, which is a fan favorite for those who love the gooey center.
- Beverages: To complement their sweet treats, Cinnabon offers a range of beverages, including their signature blended coffee drinks and other hot and cold options.
- Bulk and Catering Orders: Customers have the option to purchase Cinnapacks, which are six-packs of their classic rolls, perfect for sharing with family, friends, or coworkers. This service makes it easy to bring a sweet treat to any gathering.
- Convenience: As a counter-service establishment, Cinnabon provides quick and efficient service, making it an excellent choice for people on the go.
A business's highlights and features are often revealed through customer experiences. This Cinnabon location, in particular, has seen a range of feedback that speaks to both its product quality and its customer service.
- Product Consistency and Quality: The fundamental highlight is the consistent quality of the baked goods. Customers repeatedly express their love for the product, highlighting the warm, fresh, and delicious nature of the cinnamon rolls. This consistency is a major draw for the brand.
- Managerial Response to Issues: One customer review highlights a positive interaction with the manager. After an issue with a six-pack of buns, the manager was described as kind and prompt in resolving the problem, offering a replacement without hesitation. This shows a commitment to customer satisfaction and a willingness to address issues professionally.
- Accessibility and Inclusion Concerns: A conflicting review, however, raises a significant concern about customer service and inclusivity. The review alleges that a manager was rude and disrespectful to a disabled man in a wheelchair, telling him to move because he was "in the way." This negative feedback is a serious point for consideration, as it runs counter to the expectation of a welcoming and accommodating environment.
- Reliable for Sweet Treats: Despite the mixed reviews on service, the product itself remains a significant draw. People consistently turn to Cinnabon for a comforting and indulgent baked good. The sensory experience of the warm, fresh roll is a powerful feature that keeps customers coming back.
For more information or to contact the store, you can use the following details.
Address: 200 Westgate Dr, Brockton, MA 02301, USA
Phone: (508) 583-9233
For locals in Brockton and the greater Massachusetts area, Cinnabon at Westgate Mall is a suitable choice for a classic and indulgent treat. Its convenient location within a popular shopping destination makes it an easy stop during a busy day. While there is conflicting feedback regarding customer service, the core product—the signature cinnamon roll—remains a reliable source of comfort and enjoyment. The option to buy bulk packs is great for local gatherings, and the consistent product quality ensures that you know exactly what you're getting. For residents who appreciate a warm, freshly baked cinnamon roll and are in the area, Cinnabon offers a familiar and satisfying experience. It's a place that, despite any potential challenges, continues to be a go-to spot for many due to its classic appeal and convenient location.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
manager 4cinnamon rolls 3mall 2buns 2
Manager (or I believe he was the manager, seemed like he was in charge) was so rude and all about the money. He was so disrespectful to a disabled man in a wheelchair and told him that he “needed to move because you are in the way”. So awful!
Feb 15 · Hannah AdamsPurchased a Cookie from there on 12/13/24 it cost me $4.27 for . was supposed to be Chocolate Chip " the worst cookie he ever had" said the Person I gave it to😞 the Customer Service was great but they can keep the Cookies
Dec 14 · Patrice JohnsonGene the manager, is super nice and he’s great at his job. The food was great and the coffee was really good. I would totally recommend, if you like really delicious cinnamon rolls then Cinnabon is the place for you. I hope to visit in the near future again. 1000% recommend.
Aug 21 · Logan NeasbittThey got my order perfectly and the cinnabon was wonderfully sweet, fresh and tastie. They had my order ready, because I did a mobile order pick up and they were nice. Will be going again when splurging
Aug 13 · CCNEARBY ALTERNATIVES
Compare another bakery nearby
Sorted by geographic proximity from this bakery.
★ 4.0 · 379 reviews · 1.8 mi
Montilio's Baking Company & Pizzeria
134 SPARK St, Brockton, MA 02302, USA
★ 3.0 · 18 reviews · 2.8 mi
Montilio's Baking Company & Pizzeria
100 Stockwell Dr, Avon, MA 02322, USA
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.