I was very disappointed. We placed an online order for a donut and two shakes. I had to remind the kid behind the counter about the shakes when he handed me the donut. Then I noticed on the receipt that they charged a convenience fee of $1 and a service fee of .85 cents. That's ridiculous and leaves a bad taste in the customer's mouth, no pun intended.The doughnut we received looks nothing like their product photo; it is flat and looks old. Our son said it tasted okay. But not as good as they were before.When I got home the chocolate shake wasn't blended well so a ton of syrup was at the bottom and once I started drinking it I realized it was really runny for a milkshake and tasted like watered down chocolate milk with a ton of Hershey's syrup. It was not good, and I threw it out; they lost a customer today. I'm really tired of these restaurants raising their prices and charging extra fees while at the same time lowering the quality of their food. Not a great business plan.
Sep 8 · Amanda MossDuck Donuts
3481 Burke Mill Rd, Winston-Salem, NC 27103, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
Essential details
- Address
- 3481 Burke Mill Rd, Winston-Salem, NC 27103, USA
- Phone
- (336) 727-3419
- Website
- Visit official site
- Rating signal
- 4.0 from 381 recorded reviews
Listed operating hours
- Monday8:00 AM – 8:00 PM
- Tuesday8:00 AM – 8:00 PM
- Wednesday8:00 AM – 8:00 PM
- Thursday8:00 AM – 8:00 PM
- Friday8:00 AM – 9:00 PM
- Saturday8:00 AM – 9:00 PM
- Sunday8:00 AM – 8:00 PM
About and visit notes
For residents across the Winston-Salem, North Carolina area searching for a unique twist on a classic treat, Duck Donuts on Burke Mill Road offers an experience far removed from the average donut run. This popular establishment has built its reputation on serving warm, freshly made donuts to order, allowing customers to fully customize their treat with a variety of coatings, toppings, and drizzles. Duck Donuts is more than just a typical Donut shop; it also functions as a full Coffee shop, Dessert shop, and Ice cream shop, making it a versatile stop any time of day.
The concept is simple but brilliant: your donut is made right when you order it, guaranteeing a warm, soft interior and a perfectly melted topping. This is the quality that the shop's fans consistently "rave about," praising the gourmet doughnuts and the sheer number of combinations available. With a highly Casual atmosphere and being a great option for Solo dining, it's an ideal spot for a Quick visit to satisfy a craving or to pick up a box for the office.
Beyond the signature donuts, Duck Donuts offers a full range of specialty coffee drinks, from Lattes and Frappes to seasonal options like the Iced Pumpkin Toffee Latte, as well as indulgent ice cream treats and hearty breakfast sandwiches, cementing its role as a comprehensive local stop for sweet and savory items.
Duck Donuts is conveniently situated at 3481 Burke Mill Rd, Winston-Salem, NC 27103, USA. Located near the Hanes Mall area, this location is easily accessible for people across the city and nearby communities looking for a fresh, customized donut experience.
The shop provides comprehensive accessibility features and parking solutions for maximum customer comfort:
- Free parking lot: Offers plenty of available parking right next to the establishment.
- Free street parking: Additional parking options are available on the surrounding streets.
- Wheelchair accessible entrance: Ensures a seamless entry for all customers.
- Wheelchair accessible parking lot: Dedicated spaces are clearly marked and available.
- Wheelchair accessible restroom: Provides clean, accessible facilities for those choosing to enjoy their coffee and donuts on-site.
This convenient location and commitment to accessibility make Duck Donuts a straightforward and welcoming destination for a quick, sweet treat in Winston-Salem.
Duck Donuts on Burke Mill Road provides a robust suite of service options that cater to on-the-go customers and those seeking a quick indulgence:
- In-store pickup & Takeout: Allows customers to place an order in advance, including the popular Build Your Own Dozen ($24.25), and quickly retrieve it, or order a single donut on the spot.
- Delivery: Provides the convenience of having warm, freshly made donuts, coffee, and breakfast sandwiches delivered directly to homes or workplaces in the Winston-Salem delivery zone.
- Onsite services: Staff are available to customize orders and ensure all donuts and specialty beverages are prepared to the customer’s specifications.
- Customization: The signature Build Your Own option is offered for single donuts, half-dozens ($15.15), and full dozens, allowing patrons to select their own coating, topping, and drizzle combination.
- Catering/Bulk Orders: Offers various pre-set dozens, such as the Fan Favorites Dozen or Party Dozen ($24.25 each), and bulk Donut Hole Dippers (up to 50 for $30.75), ideal for events or office meetings.
- Payment Versatility: Accepts major Credit cards and Debit cards, as well as convenient NFC mobile payments.
- Philanthropic Options: Customers can easily make a Make-A-Wish Donation by purchasing the $3 Wish Duck or donating $1.
The defining features of Duck Donuts revolve around its unique preparation method, menu creativity, and the range of items available beyond the donut:
- Made-to-Order Warm Donuts: The primary appeal is that every donut is served warm and fresh, unlike pre-made options elsewhere. This signature process creates a noticeably superior texture and taste, which customers often describe as "really good."
- Extensive Customization Menu: The menu is massive, featuring nearly 50 distinct Fan Favorites and the ability to Build Your Own Single ($3.45). Popular flavors include Maple Bacon, Peanut Butter Paradise, Strawberry Shortcake, and seasonal choices like Glazed Pumpkin Spice.
- Quality Coffee and Specialty Beverages: The shop is highlighted by customers for its Great coffee. The extensive menu includes a variety of Lattes, Mochas, Cold Brew Coffee, and seasonal drinks like the Hot Caramel Apple Cider and Iced Pumpkin Toffee Latte.
- Gourmet Ice Cream Desserts: The menu extends to creative ice cream treats that feature their fresh donuts, such as the Donut Ice Cream Sundae ($7.48), Donut Ice Cream Sandwich ($7.48), and Donut-Topped Milkshake ($10.73).
- Savory Breakfast Options: Customers can grab a full breakfast on the go with options like Bacon, Egg, & Cheese or Sausage, Egg, & Cheese sandwiches ($6.83 each), providing a satisfying contrast to the sweet offerings.
For placing custom orders, checking seasonal specials, or inquiring about delivery for the Winston-Salem location, please use the following contact details:
- Address: 3481 Burke Mill Rd, Winston-Salem, NC 27103, USA
- Phone: (336) 727-3419
For North Carolina donut lovers, Duck Donuts in Winston-Salem is worth choosing, primarily for its signature made-to-order warmth and its unparalleled customization options.
The single biggest advantage of Duck Donuts is the guarantee of a warm, freshly made donut every single time. This dedication to serving the product at its peak freshness is a game-changer that elevates their "gourmet doughnuts" above most pre-made competitors. The ability to Build Your Own donut allows for endless experimentation, letting you craft your perfect sweet treat—whether it’s a simple vanilla glaze or an elaborate S'mores creation.
While some recent customer reviews have pointed out issues with milkshake consistency, online service fees, and staff attention during pickup, it's crucial to weigh these against the overall, highly-praised product quality. The dedicated fans still "rave" about the core offerings—the warm, customized donuts and the Great coffee—and the variety ensures there is a dessert for every taste. The comprehensive menu, which includes Breakfast Sandwiches and novelty Donut Ice Cream Sundaes, ensures that Duck Donuts on Burke Mill Road is a complete and versatile stop for any morning craving or afternoon indulgence in the Winston-Salem area.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Onsite services
- Takeout
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Coffee
Dining options
- Dessert
Amenities
- Restroom
Atmosphere
- Casual
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I'm not much of a doughnut fan, but the folks I was working with all rave about this place. I have to say, their gourmet doughnuts are really good. So many to choose from. The staff was very friendly too.
Jul 26 · Dan JI absolutely love this place!! They really need to Open one up in Preston County,Wv. I have told my mom who lives there and all my friends!! They want to try one so bad. If I could send them all one in the mail believe and trust me I would in a heartbeat!!
Jul 4 · Kayla HarrisonWe had such a pleasant experience today. The young man made recommendations and was very nice. I haven’t been in years, and they were so fresh, and I will be back sooner rather than later!
Sep 19 · Allison HaleVery cozy and welcoming establishment. Staff were really nice and easy to talk to. I went in and got a half dozen and was able to customize each donut and it was like 12 dollars. Donuts are very rich in flavor and original. some of the ones I got in my photo was the cookie crumble, sand dollar, chocolate iced with peanuts and the boardwalk. This is one of the best donut places around Winston. I will be returning, 10/10
Feb 5 · Jojo DominguezCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.