BAKERY PROFILE

Duck Donuts

★ 3.0123 recorded reviews$1–10

9825 Sandy Rock Pl Suite 5B, Charlotte, NC 28277, USA

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Duck Donuts
PLAN THE VISIT

Essential details

Address
9825 Sandy Rock Pl Suite 5B, Charlotte, NC 28277, USA
Phone
(704) 246-7276
Website
Visit official site
Rating signal
3.0 from 123 recorded reviews
HOURS

Listed operating hours

Operating hours are not available in this directory record. Contact the bakery before visiting.

About and visit notes

Duck Donuts: The Hottest, Freshest Donut Experience in Charlotte’s Waverly Area

North Carolinians know and love the name Duck Donuts, which originated in the Outer Banks town of Duck, NC. Bringing that original, warm, coastal charm to the Queen City, the location at 9825 Sandy Rock Pl in Charlotte, NC 28277, has established itself as a go-to spot for an unforgettable breakfast or dessert experience. Unlike traditional donut shops that sell pre-made selections, Duck Donuts operates on a simple, yet brilliant concept: every single donut is made fresh to order right in front of you. This commitment ensures a superior product that is always served hot, soft, and customizable.

The foundation of every treat is a delicious, warm vanilla cake donut, which customers then customize with a huge selection of icings, toppings, and drizzles. This customization is where the fun begins, resulting in unique and highly popular creations. The shop serves as more than just a donut destination; it is a full-service Coffee shop, Dessert shop, and Ice cream shop, making it a perfect quick stop any time of day for Charlotte and Mecklenburg County residents. One review noted the "very clean and cozy ambiance" and appreciated seeing the business open as part of the neighborhood's growth.


Location and Accessibility in South Charlotte

The Duck Donuts location is conveniently situated at 9825 Sandy Rock Pl Suite 5B, Charlotte, NC 28277, USA, placing it firmly in the desirable Waverly area of South Charlotte. This spot is highly accessible for residents of Waxhaw, Matthews, and the nearby communities, making it an easy addition to morning commutes or weekend errand runs. The plaza location offers ample parking and ease of entry for all customers.

Key accessibility and convenience features for local patrons include:

  • Free Parking Lot: Customers will appreciate the free parking lot, which eliminates the hassle of street parking often found in other parts of Charlotte.

  • Wheelchair Accessible Parking Lot: The location provides designated accessible parking spaces, ensuring a convenient experience for all guests.


Diverse Services and Offerings

Duck Donuts excels in offering a variety of services and products beyond the traditional glazed ring, cementing its reputation as a comprehensive dessert and coffee destination.

  • Made-to-Order Donuts: The core service is the creation of hot, fresh, customized cake donuts. Customers choose from dozens of combinations of icings (like chocolate, maple, lemon, or strawberry), toppings (like sprinkles, chopped peanuts, OREO® cookie pieces, or bacon), and drizzles (like salted caramel, hot fudge, or marshmallow).

  • Pre-Designed Specialty Donut Flavors: For those who prefer a curated selection, the menu features classic and seasonal combinations, including Maple Bacon, S'mores, French Toast, Bacon in the Sun, Chocolate Covered Strawberry, Cookies & Cream, and Blueberry Lemonade.

  • Coffee and Beverages: Complementing the sweet treats, the shop offers freshly brewed Coffee, lattes, and other specialty beverages, making it a viable option for a morning or afternoon pick-me-up.

  • Dessert Options: Beyond donuts, the shop serves other Dessert items, including ice cream and donut sundaes, offering a decadent twist on classic favorites.

  • Flexible Ordering Options: Customers can utilize In-store shopping, Takeout, or opt for Delivery and In-store pickup for pre-orders, providing maximum flexibility.

  • Payment Convenience: The shop accepts both Debit cards and NFC mobile payments for quick and easy transactions.


Unique Features and Highlights

Duck Donuts stands out in the competitive Charlotte dessert scene due to its unique commitment to freshness and customization.

  • Guaranteed Freshness: The hot, fresh, made-to-order process is the bakery’s greatest distinguishing feature, ensuring that every donut has that perfect warm, soft cake center and slightly crunchy exterior. This is a significant improvement over pre-made donuts that often dry out over time.

  • The Maple Bacon Donut: One of their most famous and highly recommended specialty combinations is the Maple Bacon donut, which expertly balances the sweet maple icing with savory, chopped bacon—a beloved flavor combination among North Carolina foodies.

  • Customization and Variety: With a wide array of icings, toppings, and drizzles, the menu offers a virtually limitless number of unique donut combinations. This allows customers to satisfy specific cravings or create personalized treats for parties and events.

  • Family-Friendly Atmosphere: Born from a North Carolina family vacation tradition, the shop maintains a cozy ambiance and a family-friendly focus, making it a pleasant place for all ages.

  • Community Support: The business model, which often partners with local entrepreneurs, fosters a sense of neighborhood growth, as noted by enthusiastic local customers.


Contact Information

For orders, catering inquiries, or general questions about the menu and daily specials, Charlotte residents can contact the Duck Donuts Waverly location using the information below.

Address: 9825 Sandy Rock Pl Suite 5B, Charlotte, NC 28277, USA

Primary Phone: (704) 246-7276

Mobile Phone (Alternative Line): +1 704-246-7276


What is Worth Choosing Duck Donuts?

If you are located in the Charlotte area and are deciding where to satisfy your sweet tooth, Duck Donuts offers a specialty experience worth seeking out.

You should choose this donut shop because:

  • You Demand Freshness: You will never have to worry about a stale, days-old donut. The made-to-order process guarantees a piping hot, melt-in-your-mouth texture every single time, which is a rare treat in the donut world.

  • You Love Customization: This is the perfect place to get creative. Whether you want a simple Glazed, a classic Peanut Butter Paradise, or an adventurous Bacon in the Sun, the power is in your hands to build the perfect donut.

  • It’s More Than Just Donuts: With specialty coffee, ice cream sundaes, and various dessert options, Duck Donuts serves as an excellent all-in-one destination for a sweet indulgence.

  • The Vibe is Cozy: The clean, comfortable store environment and friendly team make it a great local spot to enjoy your treat on-site or grab a dozen for the office or a family gathering.

While some past reviews suggest that service speed can occasionally be a challenge during busy times—a common issue when every item is cooked from scratch—the consensus on the quality of the hot, fresh product remains overwhelmingly positive, justifying the short wait for a truly superior donut.

VISIT FEATURES

Services and accessibility

These attributes come from the directory record and should be confirmed when essential.

Service options

  • Delivery
  • In-store pickup
  • In-store shopping
  • Takeout

Accessibility

  • Wheelchair accessible parking lot

Offerings

  • Coffee

Dining options

  • Dessert

Payments

  • Debit cards
  • NFC mobile payments
  • Credit cards

Parking

  • Free parking lot
PHOTOS

See the bakery

VISITOR FEEDBACK

Reviews and recurring themes

Read individual comments as personal experiences, not verified guarantees.

kids 530 minutes 4maple bacon 3face 3stars 3team 3cold brew 2worker 2hot and delicious 2owner 2
★ 5.0

So happy to see my neighborhood growing with young entrepreneurs. We have been excited to see this coming and got to experience the team and owner this evening at friends and family. Very nice team and a very clean and cozy ambiance.Do better 3 star scout and spread love not your impatient negativity. They didn’t deserve such a rating bc you’ve never been there and if you’ve never owned operated or built a business from scratch-Stay in your lane!

Oct 27 · Michele Matkovich
★ 2.0

I just left the Waverly location and they could use some work. When I arrived, there was no one else in the store. My order was taken immediately. However, old dry cold donuts were just sitting, so the girl said she had to make fresh batter. While I appreciate her making fresh donuts, there were 6 employee there just sitting around. Seems like they would have fresh donuts ready. At one point, a girl came in that was clearly a friend or another employee that wasn’t working as they all knew her name and was conversing with her. One girl proceeded to ask if she wanted donuts of which she answered yes and didn’t pay for. The containers that all of the icings are in were dirty. The girl brought a dirty spatula from the back to stir the batter. I was seconds away from asking for a refund. Doubt I’ll come back to this location. Service was horrible, as I waited 15 mins for 6 donuts in an empty store. Unacceptable.

Jul 6 · Tamika
★ 4.0

We waited a really long time for this store to open and so I went during their soft opening. The manager was friendly and the store was clean and neat with seating around the corner, but the wait was long. Donuts were tasty, but some more regular or plain flavor options would be nice. Take their suggestion to “Duck the line and order ahead.”

Nov 19 · Wendy van Ginkel
★ 5.0

Congratulations on opening Rea Farms location! We have been patiently waiting for you and the other new neighboring businesses and are excited to have you in our neighborhood.We had the pleasure of meeting the owner and his hard working team tonight. Very nice and friendly staff and the location was clean and tidy.There was a line out the door and down the sidewalk and have no doubt you’re going to do extremely well here.Congrats again! I highly recommend visiting Duck Donuts here in Rea Farms, we will be back soon!Stop being a Karen, Wendy! Girl Scouts should’ve taught you that!

Oct 27 · Michele Matkovich
★ 3.0

Unfortunately, they went a little downhill since the opening. Their donuts are fantastic as always. My biggest issues are overall service and coffee. The service is not very friendly. Only one of the girls working today had a smile on their face and said hi. Wait time was a little longer than expected. I ordered ahead and still waited an additional 10 minutes. They were about 15 behind schedule. Now for the coffee. They need to train the workers how to make a cold brew with flavor. Sounds simple, however, every time I order a coffee there is a problem. This time around the coffee was unbelievably bitter. They also did not add/or added very little milk. When I asked for more, the worker did not know the difference between half/half and whole milk. I really hope they can turn it back around.

Jan 8 · Brian Conlon
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