By far one of the worst experiences with poor management of Chastin. I’m pretty sure he will take this review and share with all the team with condescending feedback like he did people resumes. He shared resumes with the staff making fun of each one. The lobby looked horrible unkept. Our onion bagel was burnt and scoffed at re making it. Then I was going to take this to manager not review but he sat there in the dirty lobby and blew me off.This needs a correct from the top down. Won’t come back…Update I'm not changing review and poor way of handling the review with the same cookie-cutter cutter response. Do better
Jul 14 · Richard SargentBAKERY PROFILE
Einstein Bros. Bagels
★ 3.0611 recorded reviews$10–20
556 E 1300 S, Orem, UT 84097, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 556 E 1300 S, Orem, UT 84097, USA
- Phone
- (801) 222-9997
- Website
- Visit official site
- Rating signal
- 3.0 from 611 recorded reviews
HOURS
Listed operating hours
- Monday6:00 AM – 2:00 PM
- Tuesday6:00 AM – 2:00 PM
- Wednesday6:00 AM – 2:00 PM
- Thursday6:00 AM – 2:00 PM
- Friday6:00 AM – 2:00 PM
- Saturday6:00 AM – 2:00 PM
- Sunday6:00 AM – 2:00 PM
About and visit notes
Introduction / Overview: More Than Just a Bagel Shop
For residents and commuters in Utah County, Einstein Bros. Bagels at 556 E 1300 S in Orem represents the ultimate destination for a fresh, fast, and fulfilling start to the day. This establishment is much more than a standard Bagel shop; it functions as a comprehensive Breakfast restaurant, a full-service Coffee shop, and a convenient Fast food restaurant all rolled into one.
Einstein Bros. is renowned for its wide, rotating selection of bagels, which are baked fresh daily, offering everything from the simple, classic Plain to unique Gourmet flavors. These are expertly paired with their signature, double-whipped Shmear Tubs in various flavors. Beyond the basic bagel and cream cheese, the Orem location excels at creating hearty Egg Sandwiches—like the customer favorite Farmhouse Egg Sandwich—and specialty options such as the classic Nova Lox sandwich.
The local shop is designed for the modern Utah user, prioritizing speed and accessibility with its highly convenient Drive-through and extensive service options. It aims to be the go-to spot for a Quick visit, whether you need an iced latte for your morning drive, a dozen bagels for the office, or a comfortable place for an Onsite Breakfast meeting utilizing the Wi-Fi.
Note to Utah Customers: While the quality and variety of the food are generally highly rated, recent customer feedback regarding this specific Orem location has pointed toward occasional issues with customer service wait times and, critically, cleanliness in the dining area and restrooms. It is important to know that the company corporate office maintains internal reporting channels to address these kinds of operational standards. While the menu offerings remain excellent, the operational execution is something local management is continually being challenged to improve to meet the high standards expected by the community.
Location and Accessibility
The Orem location of Einstein Bros. Bagels is perfectly situated to serve the busy Utah County population, offering maximal convenience for students, families, and professionals.
Address: 556 E 1300 S, Orem, UT 84097, USA
Located near a busy intersection, this spot provides easy in-and-out access. Accessibility is a key feature of this location, making it effortless to stop by regardless of how you arrive or who you are with:
UL
LI Drive-Through: This is a major highlight, allowing local commuters to grab their complete order—from an Egg Sandwich to a Cold Brew—without leaving their car.
LI Parking: Ample and easy parking is available with a dedicated Free parking lot and the option of Free street parking.
LI Physical Accessibility: The premises are inclusive, featuring a Wheelchair accessible entrance, Wheelchair accessible parking lot, and a Wheelchair accessible restroom.
LI Payment Versatility: Speeding up the transaction process, the store accepts Credit cards, Debit cards, and NFC mobile payments.
UL
The layout and service options are all geared toward facilitating a Quick visit, whether you opt for In-store pickup, Takeout, or Delivery (via third-party services).
Services Offered
The Orem Einstein Bros. Bagels offers a comprehensive food and beverage program designed to satisfy any morning craving or lunch need, focusing heavily on bagels and coffee.
UL
LI Fresh Baked Bagels & Shmear: Providing a daily selection of over 20 bagel varieties, including Classic, Signature (like Asiago), and new Gourmet flavors (like the seasonal Pretzel Bagel), paired with tubs of double-whipped cream cheese Shmear.
LI Gourmet Egg Sandwiches: A wide menu of hot, freshly made breakfast sandwiches featuring cage-free eggs and unique combinations such as the popular Farmhouse Egg Sandwich, Chorizo Sunrise, and the classic Bacon & Cheddar.
LI Deli Lunch Options: Extending service beyond breakfast with options like the hearty Tasty Turkey Sandwich, the salmon-based Nova Lox, and fun choices like the Pizza Bagel Pepperoni.
LI Premium Coffee Bar: Offering a full range of high-quality hot and iced espresso beverages, including Lattes, Mocha, Caramel Macchiato, and various strengths of Cold Brew.
LI Bulk & Group Deals: Providing convenience and value for large orders with the Baker’s Dozen & Shmear, as well as the specialized Brunch Box (serving up to six people) and the Brunch Box For Two.
LI Full Service Options: Featuring multiple ways to get your food, including Delivery, Drive-through, Takeout, and comfortable Dine-in service with Wi-Fi access.
UL
Features / Highlights
This Orem location distinguishes itself through menu innovation, convenience, and commitment to a comprehensive breakfast experience.
UL
LI The Bagel Variety: With a menu featuring over 20 bagel flavors and numerous Shmear options, customers in Utah always have a new combination to try, ensuring repeat visits are always exciting.
LI Hearty Breakfast Sandwiches: Unlike many cafes, the focus on filling, freshly prepared Egg Sandwiches on scratch-baked bagels (like the highly-rated Farmhouse Egg Sandwich) ensures a meal that truly satisfies until lunch.
LI All-Day Offerings: While focused on Breakfast, the menu extends to lunch with deli sandwiches and pizza bagels, making it a viable stop at any point of the day from opening at 6:00 AM until closing in the afternoon.
LI Speed and Convenience Focus: The existence of the Drive-through, combined with dedicated options for In-store pickup and Delivery, caters directly to the busy schedule of the average Utah resident.
LI Brunch Box Value: The specialized Brunch Boxes offer a high-value, easy solution for office meetings, family gatherings, or weekend events, providing a mix of bagels, sandwiches, and sides.
UL
Contact Information
For placing large orders, checking on catering availability, or providing feedback regarding your visit to the Orem location, please use the following contact details.
Address: 556 E 1300 S, Orem, UT 84097, USA
Phone: (801) 222-9997
Mobile Phone: +1 801-222-9997
This location is open seven days a week, typically from 6:00 AM to 2:00 PM (Saturdays may vary), which is important for Utah residents planning their early morning or lunchtime stops. For corporate feedback regarding any service or cleanliness issues, customers are directed to utilize the company’s official online channels, as local management response to direct customer communication has been noted as inconsistent.
What is Worth Choosing
Choosing Einstein Bros. Bagels in Orem is a choice for unparalleled menu depth and operational efficiency in the local breakfast market.
The core value proposition for Utah customers is the combination of quality and speed. No other local establishment offers such a vast, fresh selection of Bagels and creamy, double-whipped Shmear while also providing the lightning-fast convenience of a dedicated Drive-through. You can get a gourmet meal—whether it’s the rich Nova Lox or the filling Texas Brisket Sandwich—without having to sacrifice precious time in your morning routine. The convenience of their Dine-in seating with Wi-Fi is an added bonus for students and those working remotely.
Secondly, the variety of the complete menu is superior. It’s a one-stop shop for everything from simple coffee to espresso drinks, cold brew shakes, freshly squeezed juices, savory deli sandwiches, and delectable sweets like the Cinnamon Bliss Roll. For families or groups, the easily customizable Baker’s Dozen and the pre-packed Brunch Box deals offer excellent value and simplicity for any Utah gathering.
While recent customer feedback indicates that local operations have room for improvement in areas like staff efficiency and facility cleanliness, the underlying product quality remains excellent and highly popular. For the best experience, we recommend using the efficient Drive-through or ordering for Delivery to enjoy the fresh bagels and premium breakfast sandwiches that Einstein Bros. Bagels is known for across Utah.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
- Onsite services
- Takeout
- Dine-in
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Coffee
Dining options
- Breakfast
Amenities
- Restroom
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
review 9order 9chairs 8dozen 8bathrooms 6app 6management 6environment 5cashier 5couple 5
Everything about our experience was bad. We walked in behind one other customer, and we were the only people in the store. The cashier began helping the people who came in before us, while the other worker ignored us. We were not greeted whatsoever. We waited nearly 10 minutes to order, when we walked up to the cashier only then did the other worker acknowledge us and ask what our order was.Every single table was dirty, and once we were given our order the three workers just turned around talking and on their cell phones. No one could be bothered to go and clean a table. I also used the bathroom which was just as unclean.Besides the bad service and the uncleanliness, they did not have the bagel we wanted. I understand sometimes stock runs out. The more concerning issue with the food was the egg was green.This is not the first time I have had a bad experience at this location. I would rather drive the extra 10 minutes to go to the Provo location before coming here again, even tho it is less than a minute away from my house.
May 24 · Kelly Jo TorresI am not one for giving a bad review but I had to say something. I placed a pickup catering order yesterday for the next day. I arrive to pick up in the time window and they said they had forgot to make it. Actually said, oh I forgot about that. I ended up waiting for it to be made and because of that, was late to my meeting with the leadership team. On top of that the Bagels were all cut super wonky. They weren't in half, some of the bottoms would be attached to the top or super thin on one side. They still taste great but the service could be improved.
Aug 21 · Tiffany LesterGreat experience. We arrived at closing time on Thursday to place an order for Saturday pickup. Rather than turn us away, Chastin invited us in to take our order. He was extraordinarily helpful with bagel and cream cheese flavor recommendations, and he bent over backwards to make sure our Saturday pickup order of bagels would still be fresh on Sunday.
Aug 7 · Brent WebbMessed up my order. I specifically asked for an everything bagel with plain cream cheese and salmon and toasted. Bagel isn’t even toasted and didn’t get my cream cheese.I tried calling the store regarding my order and to try to get a refund but no one picked up. This is the worst Einstein’s location I’ve visited. I want a full refund.
Apr 12 · Emily DupaixNEARBY ALTERNATIVES
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.