Buyer Beware. Purchased a Cookie Cake and came home to find out that the Cake was Half Baked. Nothing but a doughey mess. Called the store to complain and manager on duty told me that there was nothing wrong with the Cake. He said that they Baked 13 cakes today and "no one complained".Furiously, I drove 30 mins back to the store to prove my case. Immediately, he told me that something was wrong with the oven and only a portion of my cookie cake was raw.When I asked for refund, he put on a Broadway show of emotions with lip quivering and almost tears. He explained "I can't not give you a refund or my boss will do something to me. I don't know what it will be maybe I will lose my job. Can I please give you some cookies to make up for the portion that is not done. For, I can't give you a refund'.Consequently, I took the cookie cake back with a few double doozies for the inconvenience. However, when I got home and cut around the cake I discovered that the whole cake was raw.So, yes I fell for the show with pity for the worker (Roham) but needed to do this post to warn others.Also, I know the owner looks at reviews so please respond concerning your refund policy as well as the work environment that you create that disempowers employees to take care of the customer. I WILL NEVER BE BACK
May 5 · Dennis LesterGreat American Cookies - Oak Park Mall
11301 W 95th St #17, Overland Park, KS 66214, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 11301 W 95th St #17, Overland Park, KS 66214, USA
- Phone
- (913) 438-2400
- Website
- Visit official site
- Rating signal
- 3.0 from 10 recorded reviews
Listed operating hours
- Monday10:00 AM – 8:00 PM
- Tuesday10:00 AM – 8:00 PM
- Wednesday10:00 AM – 8:00 PM
- Thursday10:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
## Introduction / Overview
Located in the heart of Overland Park's premier shopping destination, Great American Cookies – Oak Park Mall is the Kansas region’s go-to specialist for gourmet, fresh-baked cookies and, most famously, its iconic cookie cakes. This establishment is not just a typical bakery; it is a dedicated Cookie Shop that brings warmth and sweetness to every visit, whether you’re looking for a quick treat while shopping or the perfect centerpiece for your next big celebration.
Great American Cookies has built its reputation on a foundation of high-quality ingredients and a signature recipe that results in a delicious, chewy cookie. Their core offering revolves around large, freshly baked Regular Cookies and decadent specialty items like the Double Doozies®—two cookies sandwiched around a layer of creamy icing. However, the true star of the show for many Kansas families and organizations is the Custom Cookie Cake, a tradition that turns any ordinary gathering into a memorable event.
From custom messages for birthdays and graduations to themed designs for holidays and work events, this Overland Park cookie shop specializes in personalization. They offer a vast selection of decorative themes, ensuring your cake perfectly matches your occasion. Beyond their classic cookie fare, the Oak Park Mall location also expands its offerings to include delightful pairings, such as Haagen Dazs ice cream and Icees, making it a comprehensive destination for dessert lovers inside the mall. While a recent customer review highlighted an unfortunate issue with an under-baked cookie cake, the general atmosphere is described as having an “exterior is clean and inviting” and featuring “friendly and helpful” staff, underscoring its role as a bright and welcoming presence in the mall.
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## Location and Accessibility
The convenience of Great American Cookies – Oak Park Mall is one of its primary advantages for the Overland Park and surrounding Kansas community. The shop is located within the bustling Oak Park Mall, with the exact address being 11301 W 95th St #17, Overland Park, KS 66214, USA.
Being inside a major shopping center provides easy access and ample parking. The mall location, generally open from 10:00 AM to 8:00 PM Monday through Saturday (and Sunday hours typically being 11:00 AM to 6:00 PM, subject to seasonal mall adjustments), means you can easily fit a quick stop into your shopping trip or grab a customized cake on your way home.
The accessibility of the location is designed to accommodate all mall visitors:
- The shop features a Wheelchair accessible entrance, making it easy for all patrons to enter from the main mall areas.
- As part of the mall's amenities, there is access to a Wheelchair accessible parking lot nearby.
- Its central position within the mall’s shopping ecosystem makes it perfect for a Quick visit before or after other errands.
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## Services Offered
Great American Cookies – Oak Park Mall focuses its services on providing maximum convenience for immediate treats and streamlined processes for large, customized orders:
- In-store Pickup: Ideal for those who have pre-ordered a custom cookie cake or a large quantity of cookies, allowing for a fast and efficient collection.
- Takeout: Convenient service for purchasing single cookies, Double Doozies®, or COOKIE CAKE BY THE SLICE to enjoy while shopping or to take home.
- Delivery: Offering local delivery services, ensuring that your customized cookie cake or cookie platter can be sent directly to your home, office, or party venue across the Kansas area.
- Custom Cake Design Consultation: Staff are available to assist customers in choosing the perfect theme, message, and size for their Create Your Own Cookie Cake, catering to every occasion imaginable.
- Dessert and Snack Offerings: In addition to cookies and brownies, the location provides additional treats like Haagen Dazs ice cream and Icees for a fully satisfying dessert experience.
- Flexible Payment Options: Accepted payment methods include Credit cards, Debit cards, and NFC mobile payments for a quick checkout process.
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## Features / Highlights
The highlights of the Great American Cookies location in Overland Park center on their signature products, vast customization options, and their ability to cater to nearly any celebratory need:
- The Signature Cookie Cake: The primary feature is the customizable, delicious cookie cake, available in dozens of themes ranging from Birthday (e.g., Unicorn, Level Up) to Work Occasions (e.g., Happy Boss’s Day) and Patriotic/Summer themes.
- Double Doozies®: A fan favorite, this item features two large, fresh-baked cookies sandwiched with rich vanilla icing. It's an exceptionally decadent single-serving treat.
- Specialty Stuffed Cookies: The limited-time offering of the Cookies & Cream Stuffed Cookie made with Oreo® Cookie demonstrates a commitment to flavor innovation and gourmet creations, providing a unique cookie experience.
- Bulk Ordering: Convenient packaging options like the Cookie Dozen and the 2 Dozen Assorted Regular Cookies make it simple to cater for large parties, office meetings, or family gatherings with a variety of flavors.
- Dessert Variety: The inclusion of non-cookie desserts such as the COOKIE CAKE BY THE SLICE, Haagen Dazs ice cream, and Icees broadens the appeal of the shop beyond simple cookie sales.
- Dedicated Seasonal and Occasion Themes: The bakery offers extensive pre-designed themes for virtually every holiday or life event, including Father's Day, Mother's Day, School & Grad, and Baby announcements, eliminating the stress of party planning.
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## Contact Information
For Overland Park locals who wish to order a custom cookie cake, confirm mall hours, or inquire about current seasonal offerings, here is the contact information for the Oak Park Mall location:
Address: 11301 W 95th St #17, Overland Park, KS 66214, USA (Inside Oak Park Mall)
Phone: (913) 438-2400
Operating hours are typically aligned with the Oak Park Mall schedule: Monday to Saturday: 10:00 AM - 8:00 PM, and Sunday: 11:00 AM - 6:00 PM. Always check for holiday or seasonal changes to mall operating times.
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## What is Worth Choosing
For Kansas users, choosing Great American Cookies – Oak Park Mall is choosing convenience for celebration. While the focus on customer service resolution for product issues could be improved, as noted in a specific incident, the core value proposition of the business remains its ability to deliver unique, high-impact desserts for any occasion. The bakery’s strength lies in its specialization.
What is absolutely worth choosing is a Custom Cookie Cake. Whether you utilize their ready-made themes like Taco Birthday B1051 or Class of 2025 Diploma, or opt to Create Your Own Cookie Cake, this product provides the personalized centerpiece that traditional bakeries often can't match. It’s a nostalgic, delicious twist on a celebratory dessert that always gets attention.
For a quick indulgence, we strongly recommend the Double Doozies®. This item perfectly showcases the quality of their fresh-baked cookies paired with their signature rich icing. Alternatively, if you are simply passing through and need a taste of something special, the COOKIE CAKE BY THE SLICE offers the classic taste of their signature dessert without committing to a whole cake. Finally, don't overlook their Limited Time Only offerings, such as the Cookies & Cream Stuffed Cookie, which represents a gourmet upgrade to the simple cookie, demonstrating the shop’s capacity for flavor innovation and making it a worthwhile stop during your visit to Oak Park Mall.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Great American Cookies at Oak Park Mall in Overland Park KansasChristmas time at Oak Park Mall and Great American CookiesMy sugar cookie was good but I prefer mine a bit more done.This location has cookies, Haagen Dazs icecream and Icees. Lots of good choice.The exterior is clean and inviting.Staff was friendly and helpful.
Dec 20 · Lonnie McDonaldThe chewy supreme pecan cookies are not the same!! It's basically a chocolate chip cookie with walnuts on top......
Jul 20 · sephysushiThe cookie cake was absolutely delicious—soft, chewy, and full of flavor! The design was beautifully done and looked even better than I imagined. I’ll definitely be ordering again!
Jun 29 · eddie hrenterpriseOrdered a same day pickup, as we were out of town for a soccer tournament. They had it ready and added a name on the cake for a last minute change. The cake looked great! They did an awesome job, so I had to comment. Thank you!
Apr 6 · Lindsey WallCompare another bakery nearby
Sorted by geographic proximity from this bakery.












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