This was my wedding cake. The design is sloppy and it should have said HICKS EST. 2025 not HICKSEST 2025. We asked them to remake it and they informed us they did not have time. They also forgot the 12 dozen cookies that come with it… they did not have time to make those either.My order total was $64.65. They offered a refund of $30, not even half of my order total. One dozen cookies is $27.99.This was after I called more than 5 times requesting someone to call me back. It took 2 weeks to get a response. The owner and manager refused to speak with me and had an employee call when he was the only employee working. He kept having to put me on hold because he had to attend to customers. He was also messaging me from his personal phone, very unprofessional. I never received an apology. I never spoke to a manager or owner.
Jul 15 · Kayla MuirheadGreat American Cookies
6323 Grand Hickory Dr, Braselton, GA 30517, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
Essential details
- Address
- 6323 Grand Hickory Dr, Braselton, GA 30517, USA
- Phone
- (470) 238-3845
- Website
- Visit official site
- Rating signal
- 3.0 from 112 recorded reviews
Listed operating hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 9:00 PM
- Friday11:00 AM – 9:00 PM
- Saturday11:00 AM – 9:00 PM
- Sunday11:00 AM – 9:00 PM
About and visit notes
Discover Great American Cookies in Braselton, Georgia: Your Local Destination for Custom Desserts and Sweet Treats
Georgia has long been known for its Southern charm and hospitality, and what better way to celebrate life's sweet moments than with a delightful treat from a local favorite? Great American Cookies in Braselton, GA, stands out as a premier cookie shop that brings joy to every occasion. Specializing in gourmet cookies, decadent brownies, and, most famously, the Original Cookie Cake, this Braselton location combines the classic, fresh-baked quality the brand is known for with the convenience local residents appreciate. Whether you are planning a grand party or simply craving a bite of bliss, Great American Cookies at 6323 Grand Hickory Dr offers a vast menu designed to satisfy any sweet tooth. This detailed guide is tailored to help our fellow Georgia residents—from Braselton to the surrounding areas—learn more about what makes this location the perfect spot for your next dessert indulgence.
Introduction / Overview
The Great American Cookies brand was founded in 1977 right here in Georgia, on the strength of an old family chocolate chip cookie recipe. Since then, it has grown into a beloved chain that has set the standard for gourmet cookie sales in a fun, celebratory environment. The Braselton store carries on this tradition, providing freshly baked products made with proprietary cookie dough produced exclusively from its facility in Atlanta. What makes the Braselton location particularly exciting is its co-branded nature, which often features a partnership with Marble Slab Creamery, creating a one-stop-shop for both delicious cookies and homemade ice cream. This unique pairing allows customers to not only pick up the signature Cookie Cakes but also enjoy premium ice cream, shakes, and ice cream cakes.
The core of the business revolves around customization and quality. The fresh-baked cookies, which include classics and trademark flavors, and the signature Cookie Cakes, are the heart of the offering. The ability to customize a Cookie Cake for nearly any holiday, life event, or special occasion makes this a go-to spot for party planners and gift-givers across the region. From creating a personalized birthday cake to grabbing a quick Double Doozie, the Braselton location is committed to delivering a product that lives up to its heritage of simple, pure delight.
Location and Accessibility
The Great American Cookies location serving the Braselton community is conveniently situated at 6323 Grand Hickory Dr, Braselton, GA 30517, USA. This placement makes it a quick and accessible stop for residents of Braselton, Hoschton, and other parts of Gwinnett and Jackson counties. For local users driving to the store, accessibility is a priority. The facility is equipped with a wheelchair-accessible entrance, ensuring that all community members can comfortably visit the cookie shop. Furthermore, the availability of a wheelchair-accessible parking lot adds to the convenience for those with mobility needs. Patrons can easily drive up to pick up their orders for celebrations or stop by for a spontaneous dessert run.
The store offers a variety of service options to fit your schedule and preference, which highlights its commitment to a modern customer experience:
Services Offered
- Delivery: For ultimate convenience, customers can place orders and have their favorite cookies, brownies, or custom cakes brought right to their doorstep.
- In-store pickup: Quick and easy retrieval of online or phone orders, perfect for those on a tight schedule.
- Takeout: Standard service for walk-in customers who wish to grab their treats to enjoy at home or on the go.
- Custom Cookie Cake Ordering: The flagship service, allowing customers to personalize large cookie cakes for any theme, event, or special message, with various size and flavor options.
- Ice Cream Offerings: Given the probable co-branded nature with Marble Slab Creamery at this address, the location likely offers a full range of ice cream services, including scoops, shakes, and ice cream cakes.
- Dessert Platters: Convenient, pre-arranged platters of cookies and brownie bites for corporate events, family gatherings, or casual parties, typically requiring 24 hours' notice.
- NFC Mobile Payments: Accepting modern payment methods such as NFC mobile payments, along with standard credit and debit cards, for a fast checkout experience.
- Dessert Dining Option: Providing a dedicated option for those looking to purchase a dessert, as opposed to a full meal, making it an ideal post-dinner stop.
Features / Highlights
The Braselton Great American Cookies location stands out not just for its products but for the extensive variety it offers, making it a reliable partner for celebrations of all kinds. The following are some of the key features and highlights that make this cookie shop a local favorite:
- The Original Cookie Cake: The cornerstone product, celebrated for its customizable design options suitable for virtually every occasion, including birthdays (like the 'Rocket Ship,' 'Unicorn,' or 'Dinosaur' designs), holidays (such as 'Happy 4th of July,' 'Happy Halloween Cat Ghost,' or 'Merry Christmas Snowman'), and special life events (like 'He or She' for a baby shower or 'Class of 2025' for graduation).
- The Double Doozie®: A fan-favorite featuring delectable icing sandwiched between two of your favorite fresh-baked cookies, creating an unforgettable sandwich cookie experience.
- Co-Branded Ice Cream Treats: This Braselton location offers an expansive menu of Ice Cream delights, including Hand-Packed Pints and Quarts, Ice Cream Cups, Ice Cream Cookie Sandwiches ($10.49), and a wide variety of Classic Favorites ice cream flavors like 'Birthday Bash,' 'Cookies 'N Cream,' and 'Rocky Road.' This combination of cookies and ice cream is perfect for the Georgia heat.
- Decadent Desserts and Shakes: Beyond cookies, the menu features Brownies, Cookie Cake by the Slice ($4.99), a selection of Sundaes (like the 'BANANA SPLIT SUNDAE' at $11.39 and the 'COOKIE SUNDAE' at $10.99), and rich Shakes, including 'STRAWBERRY SHAKE' and a 'CREATE YOUR OWN SHAKE' option.
- Specialty Letter and Number Cakes: For highly personalized milestones, the store offers 'Letter Number Cakes' spelling out words like 'MOM' ($85.99), 'DAD' ($85.99), 'LOVE' ($107.99), 'BABY' ($107.99), and 'MR MRS' ($120.99).
- DIY Experience Kits: Offering 'Take and Decorate Kits' such as the 'Create Your Own Kit' and 'Winter Holiday Take & Decorate Kit – Gingerbread Shapes,' which provide a fun, engaging activity for families or parties at home.
Contact Information
For local customers in Braselton and the surrounding Georgia area who wish to place an order, inquire about a custom design, or check on a pick-up time, the store can be reached using the following details:
Address:
6323 Grand Hickory Dr, Braselton, GA 30517, USA
Phone:
(470) 238-3845
What is Worth Choosing
The ultimate reason to choose Great American Cookies in Braselton is for the unparalleled customization options, particularly the Original Cookie Cake. While fresh cookies and brownies are a wonderful treat, the Cookie Cake is the star. It simplifies party planning by offering a unique, delicious alternative to traditional sheet cakes, and the ability to customize it for any theme—from a child’s 'Unicorn' birthday to an office 'Best Boss Ever' thank you—is unmatched. Furthermore, the combination of Great American Cookies with Marble Slab Creamery at this location means you don't have to choose between a warm, gooey cookie and cold, creamy ice cream; you can have both in the form of an Ice Cream Cake (like 'CHOCOLATE HEAVEN') or a Cookie Sundae. The sheer variety of dessert types, from simple cookies to elaborate sundaes and party platters, ensures that Great American Cookies can be your dedicated dessert provider for any and every event on your calendar.
In conclusion, the Braselton location of Great American Cookies offers a comprehensive, high-quality dessert experience for the Georgia community. With easy accessibility, numerous service options including delivery and pickup, and an extensive menu of cookies, brownies, ice cream, and highly customizable Cookie Cakes, it is well-equipped to provide the perfect sweet addition to your next celebration or simply satisfy your everyday craving.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
This was the most absolute most horrendous cake ordering experience ever! The owner was combative when faced with a mistake on their part and argued for over an hour about correcting. Then made us wait an additional hour to pick up. He then threw the corrected cake on the counter and laughed. Good thing I recorded the experience to hand to their corporate office. DO NOT even bother with this location! There are nicer ones not too far away.
Mar 23 · Amanda AdamsMy experience with the ice cream only after my wife asked the young man to change his gloves for playing with his hair in front of us was fine. However, when I asked him for what I would like to have, he just pointed until he got it right. He never spoke. I thought the poor kid was mute, but NO, he chose to point at the ingredients until I said yes. As we sat in to eat, we noticed the change in the shift. The two young ladies were very pleasant to the incoming customers. Yes, very professional! Yet again, one young lady fixed her hair and never changed her gloves and went back to making cookies. I brought it up to the manager, and he made every excuse under the sun. We weren't looking for anything at all. Just an honest acknowledgment and a follow-up with his employees. ( hair nets, retraining, or something) At this point, we just will not return and let others know the unhealthy practices that I'm sure will persist.
Jul 27 · Jay JonesDon’t order her for your you’ll get hair baked into your cake, no refunds.I ordered a cake for pickup and paid in advance and apparently the cashier charged the wrong price. Then they charged me a extra $15 because of a art charge the lady forgot to charge me and another $6 to upgrade to a 16 inch cookie because the design wouldn’t fit on the 12 inch cookie I paid for. I literally asked the lady the pricing difference on everything the day I ordered it and I paid for it thinking it was that price then they tell me the day of it’s going to be almost $20 more…when I can’t even order other cake anywhere else because it’s too late in times I ended up paying $53 for a cake with hair in it. Just don’t waste your money or time.The manager is also extremely rude.Overall highly disappointed.
Nov 5 · LizzyThank you Ms. GEORGIA for the great customer service and the name is priceless!Ice cream options are large and the flavors are delicious. You can add one or more of the numerous toppings so have fun creating.There is indoor seating and outdoor seating available. Party options cakes cookies candles etc.
Mar 1 · Tameeka WilliamsonCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.