The customer service here is absolutely garbage. I will never go here again. I stood there for several seconds and no one behind the counter acknowledged me. They treated me as if I was apart of the cookie display. They didn't have any customers at all, so it was no excuse. The girl that finally got off of her behind, once I said something to her. She had a nasty stank attitude and poor customer service. I went to the location in Stockbridge. I was greeted with a smile and the environment was inviting. The young lady had excellent customer service. The SouthLake location needs to drive over there and take notes on how to treat customers.
Sep 19 · MeowBAKERY PROFILE
Great American Cookies
★ 3.076 recorded reviews$
1000 Southlake Cir, Morrow, GA 30260, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 1000 Southlake Cir, Morrow, GA 30260, USA
- Phone
- (770) 961-5270
- Website
- Visit official site
- Rating signal
- 3.0 from 76 recorded reviews
HOURS
Listed operating hours
- Monday10:00 AM – 8:00 PM
- Tuesday10:00 AM – 8:00 PM
- Wednesday10:00 AM – 8:00 PM
- Thursday10:00 AM – 8:00 PM
- Friday10:00 AM – 8:00 PM
- Saturday10:00 AM – 8:00 PM
- Sunday12:00 AM – 6:00 PM
About and visit notes
Located at the heart of the Southlake Circle shopping area in Morrow, Georgia, Great American Cookies stands as the ultimate specialist for a wide variety of freshly baked cookies and, most notably, its famous custom-decorated Cookie Cakes. For the residents of Morrow and the wider Clayton County community, this cookie shop is the premier choice for all celebratory dessert needs, whether planning a major milestone birthday, recognizing a graduation, or simply satisfying an intense sweet tooth. This location is purely focused on one goal: delivering high-quality, delicious, and convenient dessert options with an emphasis on speed and accessibility.
The core product offering is centered around creating memorable moments through the power of a perfect dessert. While Great American Cookies maintains its identity as a specialist 'Cookie shop,' its extensive catalog of customizable Cookie Cakes effectively positions it as a full-service dessert resource for every special event on the Georgia calendar. The menu features classic fan favorites, ensuring that regulars can always find the familiar taste they love, complemented by limited-time specialty offerings that keep the selection fresh and exciting. The convenience factor is high, with service options built for a 'Quick visit,' a necessary feature for the fast pace of life in the 30260 area.
While the business strives for unparalleled excellence in both product quality and customer interaction, recent feedback suggests that the local team is reminded of the absolute importance of professional, friendly, and courteous service. Great American Cookies understands that the warm, welcoming spirit of Southern hospitality is as vital as the quality of the treats themselves. Management is committed to ensuring that every Georgia customer receives the efficient, fast service highlighted in the store's features, delivered with the genuine friendliness the brand and community expect. The focus remains on providing a seamless experience from the moment a customer steps in or places an order to the last delicious bite.
The Great American Cookies location is conveniently situated within the bustling retail hub of Southlake Circle, making it a highly accessible stop for both planned party pick-ups and spontaneous treat runs in Morrow, GA.
The physical address is:
1000 Southlake Cir, Morrow, GA 30260, USA
Being located in a major commercial area in the 30260 ZIP code ensures that the bakery is easy to find and reach, benefiting from the high traffic and retail density of the Southlake Circle area.
Accessibility Features:
The store prioritizes inclusivity and ease of access for all patrons, consistent with the standards expected in modern retail centers across Georgia:
Wheelchair accessible entrance: Provides smooth, unhindered access into the store for customers using wheelchairs, strollers, or mobility aids.
Wheelchair accessible parking lot: Dedicated and marked parking spaces are available nearby, ensuring convenient access for all customers with mobility needs.
The service structure at Great American Cookies in Morrow is designed to offer maximum flexibility and convenience, catering to both immediate dessert cravings and pre-planned events.
Services Offered Include:
Delivery: An essential service for the modern Georgia consumer, allowing personalized Cookie Cakes and individual treats to be delivered directly to homes, offices, or party venues in the Morrow area.
In-store pickup: Ideal for custom orders, allowing customers to place their orders online or by phone and collect them quickly at a scheduled time.
In-store shopping: Permitting customers to browse the daily selection of fresh-baked cookies, brownies, and Cookie Cake by the Slice for immediate purchase.
Takeout: The core service for all purchases, ensuring speed and efficiency for customers who wish to grab their dessert and go.
Custom Decoration: A key offering where customers can select specific themes and messages for their Cookie Cakes from an extensive catalog that includes Sports, Holidays (Mother's Day, Father's Day, Easter, 4th of July), Celebrations (Birthday, Congrats, Baby), and more.
Payment Flexibility: Accepts all major payment types, including Credit cards, Debit cards, and NFC mobile payments, facilitating a seamless and quick checkout process.
The Morrow location's primary appeal lies in its high degree of product specialization and its capacity to cater to virtually any social occasion with a customizable dessert.
Features and Highlights:
The Ultimate Cookie Cake Destination: The vast array of decoration themes—from 'Happy Birthday Dump Truck' and 'Mermaid Tail' to professional designs like 'Happy Boss’s Day' and 'Happy Nurse's Day'—demonstrates the ability of this local bakery to create the perfect centerpiece for *any* event celebrated by the Georgia community.
Signature Double Doozies®: This iconic product, consisting of two large, fresh cookies sandwiched with a layer of creamy frosting, remains a primary draw and a beloved, ready-to-eat treat for patrons seeking a satisfying, substantial dessert.
Daily Dessert Accessibility: The availability of 'Cookie Cake By The Slice' ensures that the celebrated product is accessible for individual consumption, making it an easy option for a quick, sweet indulgence during a shopping trip. Other core items like 'Regular Cookies' and 'Brownies' ensure daily variety.
Focused on Speed ('Fast service' and 'Quick visit'): The operational model is geared towards efficiency. The official designation of 'Fast service' and 'Quick visit' as key highlights assures busy customers that their time is respected, offering rapid fulfillment for both walk-in purchases and pre-ordered items.
Seasonal and Limited-Time Products: The introduction of featured items, such as the 'Cookies & Cream Stuffed Cookie Made With Oreo® Cookie,' provides novelty and variety, encouraging repeat visits from local dessert enthusiasts eager to try the latest sweet creation.
For customers in the Morrow, GA, area, here is the essential contact information for the Great American Cookies located at Southlake Circle.
Address:
1000 Southlake Cir, Morrow, GA 30260, USA
Phone:
(770) 961-5270
Mobile Phone:
+1 770-961-5270
The dedicated phone number is the best resource for placing custom Cookie Cake orders, inquiring about decoration availability, or arranging delivery for large events in the Clayton County area.
What is Worth Choosing:
Great American Cookies in Morrow, GA, is the definitive choice for local users because of its specialized focus on the highly-demanded Cookie Cake and its commitment to rapid service. While it operates in the competitive Georgia dessert market, its niche—creating custom, personalized edible centerpieces for every imaginable occasion—is unmatched for convenience and variety in the Southlake Circle area.
Choosing this cookie shop means selecting a fast, reliable solution for celebrations. Instead of dealing with the complexity of multi-tiered traditional cakes, Georgia residents can opt for a fun, universally loved, and easily customizable Cookie Cake that can be ready for 'In-store pickup' or 'Delivery.' The business’s dedication to providing 'Fast service' and catering to a 'Quick visit' is crucial for busy families and event planners. Furthermore, the extensive gallery of themes, covering everything from professional holidays to unique children's birthdays, ensures that the perfect dessert statement can be achieved effortlessly. By consistently delivering a fresh, high-quality product, especially signature items like the Double Doozies®, Great American Cookies at Southlake Circle offers a unique and highly practical value proposition for the entire Morrow community, positioning it as the ultimate local source for celebration desserts.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Highlights
- Fast service
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
cookie cake 7money 7flies 5glasses 4mall 4brownies 4manager 4phone 3cheesecake brownie 2matter 2
I come here EVERYDAY sometimes multiple times a day for ice. The girl Sierra L with the glasses is always rude. ALWAYS! I think because they are privately owned she believes she can be rude always rolling her eyes and acting like she doesn't want to serve me. I'm NEVER rude to them so idk why they are never friendly . Us as black ppl have to stop patronizing these businesses that don't appreciate our money no matter how small or big we may spend . They don't appreciate it at all . That will be my last time ever coming there
Sep 18 · K ScottMy family and I went to the mall this past Saturday. We stopped at the great American cookies To get a few things to possibly place a pre-order for a birthday cookie cake. V young lady, that was there was very rude. She was on her phone the entire time and hardly looked up to speak to us when we ask questions. She replied very rudely, as if she was aggravated. I called the store and spoke with the manager, and they told me basically there Was nothing they could do for me because I didn’t purchase anything I replied by saying, I didn’t want to purchase anything because of the way the person was acting. Overall, I will never come back to this location and I suggest no one else does either. I’ve never had an interaction like this at any great American cookies so I’ll make sure I’ll go to the Other locations.
Jul 14 · Siobhan PetersonThe girl who was working the brunette, she wore glasses. Very strange non friendly person once she saw us coming she tried to hide, flies are landing on everything, I came for a cheesecake brownie but they didn't look fresh at all, she didn't seem like she wanted to help even when I pointed out flies were landing on the cookies and brownies she shrugged like she didn't care because she didn't care, so we left.
Sep 12 · NoodlebugThe lady with glasses was hiding as if she didn't want to sell anything. She was rude and didn't want to speak. The brownies and cookies had flies on them and they were dry looking as well. Bad service and unsanitary. I didn't buy from there and never will especially if she's taking orders as she clearly doesn't want to work there or deal with anyone.
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.