This place has the worst customer service. I placed my order and I asked for a small black coffee with no milk because I’m lactose intolerant and this young girl seemed like she wasn’t paying attention and she put milk in my coffee. I went back to the store and I asked her to remake it. She took the coffee and threw it out and washed the paper cup the coffee was in so she could reuse that cup I asked her why she was washing the paper cup and she had the biggest attitude I asked her to use another cup and then the manager came from the back and she didn’t know what was going on and she threatened to call the police when I expressed how I felt about their customer service. This place needs to have better customer service.
Mar 19 · Sheimalla FrancoisHeav'nly Donuts
1499 Broadway Rd, Dracut, MA 01826, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 1499 Broadway Rd, Dracut, MA 01826, USA
- Phone
- (978) 655-7755
- Website
- Visit official site
- Rating signal
- 4.0 from 82 recorded reviews
Listed operating hours
- Monday5:00 AM – 6:00 PM
- Tuesday5:00 AM – 6:00 PM
- Wednesday5:00 AM – 6:00 PM
- Thursday5:00 AM – 6:00 PM
- Friday5:00 AM – 6:00 PM
- Saturday5:00 AM – 5:00 PM
- Sunday5:00 AM – 5:00 PM
About and visit notes
For those of us living in Massachusetts, a good donut and a fresh cup of coffee are more than just breakfast – they're a way of life. And when it comes to satisfying that craving, Heav'nly Donuts in Dracut has long been a familiar name. This local establishment is a staple in our community, known for providing a wide array of morning delights that help kickstart our busy Massachusetts days. Whether you're commuting to work, dropping the kids off at school, or simply enjoying a leisurely weekend, Heav'nly Donuts offers that classic, comforting experience we all appreciate.
Heav'nly Donuts has established itself as a go-to spot for many in Dracut and beyond, priding itself on hand-cut donuts and coffee brewed fresh all day. It’s the kind of place where you can quickly grab your regular order or take a moment to explore new treats. Beyond just donuts, they've expanded their offerings to include a variety of breakfast and lunch items, making it a versatile stop for any time of day.
While every local business, especially one with a high volume of customers, can have its moments, the core appeal of Heav'nly Donuts remains strong: consistent, fresh products that cater to the daily routines of Massachusetts residents. It’s a place that understands the rhythm of our lives and aims to provide quick, satisfying options for our busy schedules. The brand has been a part of the Massachusetts landscape since 1975, growing to over 14 locations, a testament to its enduring popularity and commitment to serving the local populace.
Let's dive deeper into what makes the Dracut Heav'nly Donuts location a spot worth visiting for those of us right here in Massachusetts.
The Heav'nly Donuts location we're highlighting is conveniently situated at 1499 Broadway Rd, Dracut, MA 01826, USA. Broadway Road (Route 113) is a main artery through Dracut, making this donut shop easily accessible for residents across the town and surrounding areas in Northern Massachusetts. Its presence on a primary road means that it's a straightforward stop for those on their daily commute or running errands.
Accessibility is a key factor for any popular local spot, and Heav'nly Donuts aims to accommodate. The location typically offers ample parking for customers, reducing the stress of finding a spot during busy morning rushes. Furthermore, many donut shops like Heav'nly Donuts understand the need for speed, often featuring drive-thru options for those who are truly on the go, allowing for a quick and convenient pick-up without even leaving your car. This convenience is crucial for our fast-paced Massachusetts lifestyle.
Being located in Dracut, a vibrant Middlesex County town, means this Heav'nly Donuts serves a diverse community. Whether you're a long-time resident or new to the area, its prominent position on Broadway Road ensures it's easy to find and integrate into your daily routine. The ability to quickly get your coffee and breakfast, combined with accessible parking, solidifies its role as a practical and popular choice for locals.
- Hand-Cut Donuts: A wide variety of freshly baked and hand-cut donuts, available individually, by the half-dozen, or by the baker's dozen (13 donuts). Options include classics, Texas Donuts, Bow Ties, and Coffee Rolls.
- Fresh Coffee: Offers both hot and iced coffee brewed fresh all day, featuring New England Coffee flavors, Heav'nly Dark Roast, and various iced coffee options.
- Espresso & Latte Drinks: A full range of espresso-based beverages including hot and iced lattes, cappuccinos, Americanos, and plain espresso shots.
- Breakfast Sandwiches: Made with fresh cracked eggs, options include Bacon, Egg & Cheese; Sausage, Egg & Cheese; Ham, Egg & Cheese; and more elaborate creations like "The Barnyard" (Egg & Cheese with Bacon, Ham & Sausage) and "The Fenway" (Sausage, Eggs, Cheese with Onions and Peppers).
- Bagels & Muffins: Freshly baked bagels available plain or with various cream cheese flavors (plain, chive, strawberry, vegetable), and a selection of muffins, sold individually or by the dozen.
- Pastries & Croissants: Assorted pastries like Cheese Danish, Strawberry Cheese Danish, Raspberry Strudel Stick, Cinnamon Twist, Figure 8 Lemon/Raspberry, Cinnamon Elephant Ear, and various croissants (plain, glazed, chocolate, ham & swiss, spinach & feta).
- Cold Brew & Heav'nly Freezes: Specialty cold beverages including cold brew (regular or hazelnut) and Heav'nly Freezes (dairy and non-dairy options with various flavors like Frozen Hot Chocolate, Cookies and Cream, banana, mango, strawberry, etc.).
- Other Beverages: A selection of hot teas, iced teas, lemonades, Red Bull Infusions, hot chocolate, chai, and various bottled drinks.
- Lunch Items: Beyond breakfast, they offer lunch sandwiches and wraps such as BLT, Chicken Salad, Ham & Cheddar Bacon, and various salads like Garden, Chef, and Grilled Chicken Caesar.
- Catering Options: "Boxes of Coffee" and "Boxes of Cocoa" are available, offering 10 small cup portions with sides of cream and sugar, suitable for meetings or gatherings.
- "Best Place for Coffee and Breakfast": While customer experiences can vary, some reviews highlight this location as the "best place for coffee and breakfast in the area," suggesting a strong local following for their core offerings.
- Variety of Breakfast Options: Heav'nly Donuts goes beyond just donuts, offering a robust menu of breakfast sandwiches, bagels, muffins, and pastries, providing comprehensive morning meal solutions.
- Freshly Prepared Goods: Emphasizes "hand-cut donuts" and "fresh cracked eggs" for sandwiches, indicating a commitment to quality and freshness in their food preparation.
- Wide Beverage Selection: Beyond standard coffee, they offer a diverse range of hot and iced coffee options, espresso drinks, cold brews, and unique "Heav'nly Freezes," catering to various drink preferences.
- Ample Parking & Drive-Thru: While not explicitly stated for this specific location in all reviews, Heav'nly Donuts generally offers convenient parking and often includes a drive-thru, enhancing accessibility and speed of service for busy customers.
- Established Local Presence: As part of a chain that originated in Massachusetts in 1975, this location benefits from a long-standing reputation and understanding of local tastes and demands.
Address: 1499 Broadway Rd, Dracut, MA 01826, USA
Phone: (978) 655-7755
For us here in Massachusetts, Heav'nly Donuts on Broadway Road in Dracut is more than just a place to grab a quick bite; it's an ingrained part of our daily routine for many. Its suitability for locals stems from several key aspects that resonate with the Massachusetts lifestyle.
Firstly, the convenience factor is undeniable. Located on a main thoroughfare with accessible parking and likely a drive-thru (common for the chain), it offers the speed and efficiency that busy commuters and parents on the go truly need. We appreciate being able to get our coffee and breakfast without significant detours or delays.
Secondly, the extensive menu caters to diverse tastes and needs. Whether you're a traditionalist who loves a classic glazed donut, an espresso enthusiast, or someone looking for a hearty breakfast sandwich made with fresh cracked eggs, Heav'nly Donuts has something for everyone. This variety ensures that it can be a regular stop, not just for a sweet treat, but for a complete morning meal.
Finally, as a long-standing local chain that originated in Massachusetts, Heav'nly Donuts understands the preferences and expectations of its New England clientele. While individual experiences with customer service can vary at any high-volume establishment, the overarching goal of providing fresh, reliable, and convenient breakfast and coffee options remains. It serves as a consistent and familiar presence in our community, making it a reliable choice for daily indulgences or a quick fuel-up before starting our day. Heav'nly Donuts truly fulfills a vital role in the morning routine of many Massachusetts residents.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- Drive-through
- In-store pick-up
- In-store shopping
- Takeaway
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Offerings
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
Amenities
- Toilet
- Wi-Fi
- Wi-Fi
Atmosphere
- Casual
Crowd
- Family friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Great staff. Super friendly and accommodating. Best place for coffee and breakfast in the area!
May 14 · Andrew NikonchukSimple coffee and donut stop. As usual, everything was great.
Jul 20 · Jim AnthonyAlways gets my coffee order right, never burnt! Friendly service!
May 29 · Shelly MoscaThere are a couple of very rude staff members that work here. The owner is the rudest of them all, she's always sighing as if you're the biggest inconvenience in the world. This isn't a one time thing either, this is like 18 out of the 20 times I've had to interact with her this year. There's another younger woman that mirrors her attitude, especially when they work together. Some of the other staff aren't bad, and there's one stand out employee - a young Indian? guy - he's always very kind and polite. The cashiers tend to forget the baked goods/donuts so check your bags before you leave.
Dec 16 · Rachel HancockCompare another bakery nearby
Sorted by geographic proximity from this bakery.
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.












