Ordering was stressful because the half sandwich combo is limited to specific sandwiches that aren't notated on the paper menu. The chip options aren't on the menu either nor are they set out in a visible place despite plenty of space to display them.The ordering experience can be improved significantly by posting menus on the wall like most businesses and updating the printed menu to show which sandwiches are included.I ordered the pastrami sandwich. I don't know what traditionally comes on a pastrami and was only given cheese options. I got a dry sandwich with barely any meat (I added mustard at home). The pastrami choice was a $1.50 upcharge so it was pretty insulting.I also asked for it on a bagel and after 10min or so I was told they couldn't do that. At this point you should just give me the bagel.While we waited I ate the green leaf cookie I ordered and it tasted like refrigerator. My friend tried it and agreed it was stale so we threw it away.They gave us the wrong bag of chips and a fork for chili.Will not be back. Not good value and poor ordering experience.
Feb 2 · Shelby RiceHeitzman Traditional Bakery And Deli
9426 Shelbyville Rd, Louisville, KY 40222, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 9426 Shelbyville Rd, Louisville, KY 40222, USA
- Phone
- (502) 426-7736
- Website
- Visit official site
- Rating signal
- 4.0 from 440 recorded reviews
Listed operating hours
- Monday6:00 AM – 6:00 PM
- Tuesday6:00 AM – 6:00 PM
- Wednesday6:00 AM – 6:00 PM
- Thursday6:00 AM – 6:00 PM
- Friday6:00 AM – 6:00 PM
- Saturday6:00 AM – 5:00 PM
- Sunday6:00 AM – 4:00 PM
About and visit notes
Introduction / Overview
For over a century, Heitzman Traditional Bakery And Deli has been a beloved institution in Louisville, Kentucky, representing a proud heritage of family baking and culinary excellence. Tracing its roots back to 1891, this local landmark isn't just a simple bakery; it’s a multifaceted food service provider operating as a classic Bakery, a full-service Deli and Lunch restaurant, and a comprehensive Catering food and drink supplier. This rare combination makes it a unique and vital resource for Kentucky residents looking for everything from morning bagels to a catered wedding reception.
Under the stewardship of the Heitzman family's fourth and fifth generations, the bakery continues to honor traditional recipes while expertly meeting modern demands. They are renowned for their scratch-made baked goods, including famous local specialties like the "Butter Kuchen" and the "Strawberry Whip Cream Cake." Beyond the sweet treats, the Deli offers an expansive menu of hot breakfast options, robust deli sandwiches, homemade soups, and fresh salads, providing a delicious, satisfying meal at any time of day.
The scope of their services—from baking custom Wedding cakes to providing full-service catering—means that Heitzman truly embodies the term "one-stop-shop" for both daily cravings and life’s most significant celebrations. When you visit the 9426 Shelbyville Rd location, you are stepping into a piece of Louisville history, supported by decades of dedication to quality ingredients and customer satisfaction. The business is officially recognized as a small, family-run entity committed to serving the Kentuckiana area.
Location and Accessibility
Heitzman Traditional Bakery And Deli is conveniently located in the East End of Louisville, KY, making it easily accessible for a large portion of the metropolitan area. The address places it right off a major thoroughfare, ensuring simple travel for local Kentucky customers.
The full location address is:
- Address: 9426 Shelbyville Rd, Louisville, KY 40222, USA
The business prioritizes customer comfort and convenience, offering excellent accessibility features, which are vital for a well-established local destination. Customers will find:
- Wheelchair accessible entrance and parking lot.
- Wheelchair accessible restroom and seating for comfortable dine-in experiences.
- Free parking, including a dedicated parking lot and free street parking options.
The multiple options for accessing products and dining in—including Curbside pickup, Delivery, In-store pickup, and Dine-in service—ensure that every customer, regardless of their schedule or mobility needs, can enjoy Heitzman’s offerings. The bakery is also set up for quick visits, allowing busy patrons to grab a coffee and a pastry efficiently.
Services Offered
Heitzman Traditional Bakery And Deli provides a comprehensive suite of services that goes far beyond a typical corner bakery:
- Full-Service Bakery: Daily production of an extensive range of baked goods, including donuts (glazed, filled, and cake), bagels (plain, everything, cinnamon raisin), classic cookies, pies (Pegasus Pie, meringue varieties), dessert bars, and individual pastries like cannoli and éclairs.
- Deli and Lunch Restaurant: Offers a diverse menu of handcrafted items, including a vast selection of classic and specialty deli sandwiches (Reuben, Philly Cheesesteak, Heitzman Club, Artichoke Turkey), fresh salads (Cobb, Chef, Strawberry Feta), and hearty soups (Chicken N' Dumplin, Gumbo).
- All-Day Breakfast: Serves hot breakfast options such as Breakfast Sandwiches (Your Way), Omelets (Vegetable, Owner's), Pancakes, Biscuits & Gravy, and various specialty burritos (Founder's, Monster Dooley's).
- Specialty Cake Services (Wedding & Custom): Specializes in custom-designed cakes for all major occasions. The Wedding bakery service includes consultations, cake tastings, delivery, setup, and a wide array of flavors (almond, red velvet, Italian cream, etc.).
- Full-Service Catering: Operates as a full-scale Catering food and drink supplier, offering customized menus for corporate events, parties, and weddings. Catering services include hot entrees, sides, custom deli trays, bar services, and full setup/cleanup.
- Deli By The Pound: Offers deli meats and homemade salads (Crab Salad, Buffalo Chicken Salad, Loaded Potato Salad) for purchase by the pound, perfect for home use or entertaining.
- Onsite and Takeout Dining: Provides comfortable Dine-in service in a relaxed environment with Wi-Fi, as well as various convenient takeout options, including curbside pickup.
- Professional Event Planning: Provides expertise as a Wedding planner and catering consultant, assisting clients with menu selection, timing, and other event logistics.
Features / Highlights
The distinguishing characteristics that make Heitzman Traditional Bakery And Deli a must-visit for Louisville locals and visitors alike are deeply rooted in its heritage and comprehensive offering:
- Over 130 Years of Tradition: Established in 1891, Heitzman is one of Kentucky's longest-running bakeries. This incredible history guarantees time-tested, high-quality recipes and a dedication to the craft that few modern establishments can match.
- Mastery of the Wedding Cake: The bakery has a sterling reputation as a top-tier Wedding bakery, known for creating beautiful, custom-designed, and delicious cakes that become the centerpiece of countless local celebrations. They are known for providing exceptional service, including a free mini anniversary cake instead of requiring couples to freeze their top tier.
- Signature Kentucky Baked Goods: Patrons flock to the bakery for unique, regionally famous items, including the renowned Butter Kuchen, Strawberry Whip Cream Cake, and seasonal specialties like the Jam Cakes and Bourbon Balls.
- Dual Concept Excellence: The seamless operation of both a high-quality traditional bakery and a well-stocked, full-menu deli offers unparalleled utility. Whether you need a sophisticated dessert or a hearty plate of Chicken Pot Pie, you can find it under one roof.
- Community and Inclusivity: The business prides itself on maintaining a friendly, welcoming environment for all, noting their space is LGBTQ+ friendly and a Transgender safespace, reflecting a commitment to serving the entire Louisville community with warmth and respect.
Contact Information
For any inquiries, to place an order, or to schedule a consultation for an event, Kentucky residents can reach the bakery directly using the following information:
- Address: 9426 Shelbyville Rd, Louisville, KY 40222, USA
- Phone: (502) 426-7736
Heitzman accepts various payment methods, including Checks, Credit cards, Debit cards, and NFC mobile payments, ensuring a smooth transaction process. For wedding cakes and large-scale catering, scheduling an appointment is highly recommended to ensure dedicated time with their expert staff.
What is Worth Choosing
For a local user in the Kentucky area, Heitzman Traditional Bakery And Deli is worth choosing specifically for its role as an enduring, family-run institution that offers unmatched specialization in celebration cakes alongside a dependable deli.
If you are planning a wedding or a major life event, the expertise of their Wedding bakery is a key differentiator. The consistent positive reviews for their custom designs, delicious cake flavors (like their moist almond and the classic strawberry whipped cream), and their highly-praised customer service in handling wedding logistics make them a stress-free and reliable choice. The practice of giving couples a fresh, new mini-cake on their anniversary instead of making them eat a frozen slice perfectly illustrates their dedication to customer experience.
For everyday purposes, the value is found in the delicious variety. The bakery's menu spans hot, filling Breakfast restaurant fare—perfect for starting your day with a substantial Founders Burrito or a fresh bagel—to satisfying lunch options like a Heitzman Club Sandwich or homemade Chicken N' Dumplin Soup. The option to buy high-quality deli salads and meats By the Pound is exceptionally valuable for weekend entertaining or quickly prepping meals at home.
Ultimately, by choosing Heitzman, you are not just buying a meal or a dessert; you are investing in a piece of Louisville's culinary history and supporting a business that has successfully maintained its traditional quality for generations. The convenience of a bakery, deli, and full catering service all in one central location on Shelbyville Road is a practical advantage that busy Kentucky families can genuinely appreciate.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
From the business
- Small business
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- Takeout
- Dine-in
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Coffee
Dining options
- Breakfast
Amenities
- Gender-neutral restroom
- Restroom
- Wi-Fi
- Wi-Fi
Crowd
- LGBTQ+ friendly
- Transgender safespace
Planning
- Appointment required
- Quick visit
Payments
- Checks
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I recently tried Mexican wedding cookies, and I have to say, they are absolutely delightful! These little treats are the perfect balance of buttery, crumbly texture with just the right amount of sweetness. The delicate dusting of powdered sugar adds a lovely finishing touch, and the nutty flavor from the chopped pecans or walnuts makes each bite even more indulgent.What I love most is how light and melt-in-your-mouth they are—perfect for any occasion, from casual snacks to special celebrations. Whether you’re familiar with them or trying them for the first time, Mexican wedding cookies are a guaranteed hit. Definitely recommend giving them a try if you haven’t yet!
Dec 29 · Chase JourdanWe had a party of 7 at 10:15 am on Saturday, 12/31/22. You order at the counter and they bring it to your table.I got the Egg and Cheese Sandwich ($4.50) on an everything bagel. The bagel was great, but there wasn’t enough egg or cheese. I also got a side of Hashbrowns ($2.50). The hashbrowns were definitely not worth it. Everyone agreed that the bagels were really good. Others got lox spread and said it was good too!We got 4 different donuts ($11.40) and mostly were unimpressed. We got chocolate covered glaze, cake donut, Oreo, and custard-filled. The best was probably the Oreo, but really, none of them blew us away.I checked in on Yelp and we got a free cookie out from checking in! We tried the chocolate chip cookie and the sugar cookie, and again, both were just okay.We had high hopes and we’re unfortunately let down. Everything was average at best.
Jan 1 · Erin S.Paid for my wedding cake in full on 9/14/24 for my wedding on June 21, 2025. I ordered a 4 tiered simple piping cake to be delivered to Huber's Orchard and Winery. My husband and I live in Indiana, and we went into the bakery 3-4 times throughout the months leading up to the wedding to verify all the details and delivery time. I called Thursday 6/19, and I was promised my original delivery time of 3pm by the latest. I was assured it would be delivered between noon and 3pm. The day of my wedding at 3 pm comes and goes with no sign of the cake. My day of coordinator, mother, mother in law, Florist, and my aunt are all calling Heitzmans to see where the cake is. Nobody is answering! Finally, my day of coordinator reaches the delivery driver, and he tells her he is a few minutes out. The cake did not arrive until 5:15 pm!! My ceremony started at 5:30 pm!!! It was carried in on one shoulder by a man and dropped off, which I witnessed lining up for the ceremony. My florist asked the 3 people that dropped it off to help put the flowers on because they were going to drop it and leave. When I called today to get my delivery fee refunded, the driver told me he was there before the ceremony, and I was harsh for asking for the delivery fee refunded. He also said that they hand put all the flowers on the cake, which is not true because my florist asked them to help put flowers on and the conversation was witnessed by my day of coordinator, my mother in law and obviously the florist. I asked for my delivery fee refunded, and I was told I was being too harsh! The guy I was speaking to was one of the people who delivered my cake on my wedding day! Eventually, he agreed to refund my $75 delivery fee. Other brides should know my experience if you're getting married at a distance from the bakery. I was very disappointed because up to the wedding day, everyone had been wonderful to work with, but I would be cautious to have anything delivered at a distance.Update: The owners son called me 7 times in the matter of 10 minutes after posting this review. He said I was being unreasonable for posting this review. I told him I was too upset to speak with him, and I would call at a later date. I spoke with the owner Marguerite today who was unapologetic about the situation and how her son handles business. I am very disappointed in this company. She shared that they were not late and they were supposed to be there before the ceremony started, even if its 10-15 minutes before walking down the aisle and your cake is not decorated. She also said they have been in business for 5 generations and cakes will always be delivered one handed and on a sweaty person's shoulder. Also, I still have not gotten my $75 delivery fee refunded. It has been over a week.We are supposed to get a "free anniversary cake" at our 1 year so my husband and I started eating our top tier of our wedding cake and it is not the correct flavor. It was supposed to be almond/white and strawberry. The top tier is all strawberry.I would not recommend having any specialty cake ordered or delivered from this company. Rude, unapologetic, unprofessional, and not worth the stress.
Jul 15 · Ashley LaymanI ordered a cake for my birthday and provided a picture and paid in advance for it on the phone. I purposefully chose a very easy and simple design and they messed it up. Colors were not correct and it was supposed to be three rows of frosting on the sides and they put four and they also chose a dark purple which was not what was on the picture. Dark purple frosting is bitter. I also ordered vanilla cake with almond frosting, which is their specialty. Well I got no almond at all. And after looking at the receipt it says buttercream icing and then below it says almond, so somebody did not read it or they could have called and got clarification. Now their butter cream has no butter in it at all. It is all shortening, which they vehemently deny, but I have a picture that shows clumps of shortening. it can be nothing else but shortening. So I spent $65 on a cake that was wrong. Now I did not call and complain as they never take responsibility and claim I am wrong. Which happened previously where I took a cake back and practically had money thrown at me because half the cake was super dry and the other half was fine. So this is the last time I will ever go there again. I did try to go to the other Heitzmann on Bardstown but that was the ugliest cake I had ever seen, although it did taste good and I got my almond frosting, but they are closed now. Now nobody else does almond frosting unless I want to pay a home baker $100 for a cake.I did give 2 stars because the actual cake was good and moist. The frosting just ruined it and I know they use less sugar than most, but the frosting tasted like nothing at all except a bunch of fat in your mouth. Hardly sweet at all.I did get a response and I appreciate that very much and I do hope that going forward your other customers and future new customers will not get the same experience I had. I believe in local businesses and I do frequent them and I really hope that the changes mentioned in your email will happen. Thank you!
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
