BAKERY PROFILE

I'm donut ? times square

★ 4.0277 recorded reviewsUS$10–20

154 W 45th St, New York, NY 10036, USA

DirectionsWebsite

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I'm donut ? times square
PLAN THE VISIT

Essential details

Address
154 W 45th St, New York, NY 10036, USA
Website
Visit official site
Rating signal
4.0 from 277 recorded reviews
HOURS

Listed operating hours

  • Monday10:00 AM – 8:00 PM
  • Tuesday10:00 AM – 8:00 PM
  • Wednesday10:00 AM – 8:00 PM
  • Thursday10:00 AM – 8:00 PM
  • Friday10:00 AM – 8:00 PM
  • Saturday10:00 AM – 8:00 PM
  • Sunday10:00 AM – 8:00 PM
About and visit notes

In the bustling, sensory-overload environment of Times Square, a unique and delightful experience can be found at I'm donut?. While Times Square is often seen as a place for tourists, local New Yorkers know that hidden gems and special treats can be found even in the city’s most crowded neighborhood. This donut shop offers a different kind of experience, one that is focused on the pure, unadulterated joy of a high-quality donut. It's a place that, as one customer noted, is more about the "experience" than a typical hangout spot. The concept of I'm donut? is built around a specific style of donut—light, airy, and incredibly fresh—that sets it apart from other bakeries in the city. This article will provide a comprehensive guide to what you can expect when you visit I'm donut?, from its streamlined ordering process and prime location to its standout products, like the highly praised custard donut. We’ll delve into why, despite some online reviews, this spot is a delicious and worthwhile destination for anyone in New York looking for a special treat.

I'm donut? is located at 154 W 45th St, New York, NY 10036, placing it right in the heart of Times Square. This location is one of its most defining features. For a local New Yorker, its proximity to major subway lines, Broadway theaters, and countless office buildings makes it an accessible, albeit busy, destination. For those working or living nearby, it’s a convenient spot to grab a special treat on your lunch break or after a long day. The shop's location also means that it is a part of the vibrant, electric energy of Times Square itself, adding to the overall experience. While navigating the crowds might be a consideration, the reward is a donut that is unlike most others you’ll find in the city. The customer flow is structured to handle the high volume of foot traffic; as one review pointed out, the ordering process begins in a line outside the store. This system, while not a leisurely "atmosphere," is efficient and helps manage the flow of customers. This is a crucial element for any business in a high-traffic area like Times Square, making the experience as smooth as possible despite the constant crowds.

I'm donut? focuses on a specialized range of products and services, centered on their unique style of donut.

  • Specialty Donuts: The core of their business is a variety of donuts that are known for their light and airy texture. They offer different types, including a classic "original" and a "custard" filled one that has been highly praised by customers.

  • Unique Flavors: In addition to the classic options, the shop provides a variety of unique and creative flavors. Customers can explore options that go beyond the typical donut shop fare, making each visit a discovery of new tastes.

  • Coffee and Tea: To complement their sweet offerings, I'm donut? also serves a selection of beverages, including tea. As a customer review highlighted, the staff is attentive and willing to offer suggestions, ensuring you get the perfect drink to pair with your donut.

  • Branded Merchandise: The shop also sells a variety of branded items, which are displayed on a wall inside the store. This allows customers to take a piece of the "experience" home with them, adding a fun, souvenir-like element to their visit.

  • Replicas for Easy Ordering: As one customer mentioned, there is a counter with replicas of their donuts and sandwiches. This feature makes it easy for customers, especially those who may be new to the brand, to visualize their order before they get to the counter to pay.

What truly sets I'm donut? apart from other donut shops in New York are its distinctive features and highlights.

  • Unique Texture and Quality: The most significant highlight is the quality of the donuts themselves. Customers consistently praise their "light and airy" texture, a departure from the heavier, denser donuts found elsewhere. This unique quality is a major draw.

  • Exceptional Custard: The custard donut is a standout item that receives rave reviews. One customer described the custard as "perfect - light and airy not gooey or like they used gelatin," which speaks to the high standard of their ingredients and preparation.

  • Streamlined Ordering Process: The structured customer flow, which begins outside with menus and continues inside for payment and pickup, is a well-thought-out system for managing the high volume of customers in Times Square. It prioritizes efficiency and ensures a quick turnaround.

  • Friendly and Attentive Staff: Despite the "just business" atmosphere mentioned by one reviewer, others have highlighted the staff as "very friendly and welcoming." The story of them offering suggestions when they thought a customer didn’t like their tea shows a genuine concern for customer satisfaction.

  • A True "Experience": The combination of the unique products, the strategic location, and the efficient process creates an experience that is memorable. It’s not just a place to grab a snack; it's a destination for a special kind of treat.

For those ready to try these unique and delicious donuts, here is the essential contact information for I'm donut?.

Address: 154 W 45th St, New York, NY 10036, USA

Phone: There is no publicly available phone number for this location.

I'm donut? is a perfect fit for New York locals for several reasons. While it might not be a "daily donut spot" due to its location and specialized nature, it is an ideal destination for a special treat. Its proximity to public transportation and major hubs makes it a convenient option for anyone in Midtown. The quality of the donuts, particularly their light and airy texture and exceptional custard, provides a unique and satisfying culinary experience that stands out in a crowded market. The efficient ordering process, designed to handle the fast pace of Times Square, is a major plus for New Yorkers who are always on the go. While a customer noted the "business" atmosphere, the friendly and attentive staff ensures that the service is still personal and welcoming. The prices, while a bit high, are on par with other high-end specialty shops in the city, and the quality of the product makes the cost feel justified. Ultimately, for a New Yorker looking for a different and delicious dessert, I'm donut? offers a special and memorable experience that is well worth a visit, proving that even in the heart of tourist-heavy Times Square, there are local gems to be found.

VISIT FEATURES

Services and accessibility

These attributes come from the directory record and should be confirmed when essential.

Service options

  • In-store shopping
  • On-site services
  • Takeaway

Popular for

  • Solo dining

Accessibility

    Dining options

    • Dessert

    Amenities

      Atmosphere

      • Casual

      Planning

      • Quick visit

      Payments

      • Credit cards
      • Debit cards

      Parking

      • Paid multi-storey car park
      PHOTOS

      See the bakery

      VISITOR FEEDBACK

      Reviews and recurring themes

      Read individual comments as personal experiences, not verified guarantees.

      sake 23pb&j 14signature 11matcha cream 9cream donut 9hojicha 8scrambled egg 8BLT 7queue 6savory donuts 5
      ★ 4.0

      It really doesn’t have an atmosphere, it’s truly just business. You place your order in the line outside the store and once you’re inside, you pay and the order is fulfilled. Very nice variety of donuts; it’s the experience. We tried originals and NYC ones. Delicious and unique. Not your daily donut spot, but one for the NYC experience I would say.

      Jul 19 · Aleen K
      ★ 5.0

      I am not sure why the reviews are so low (a 3.7 at the time of my review) because their donuts are delicious. Yes, they are a bit pricey but not much more than any high end cupcake or cookie shop. The donuts are light and airy. when you walk in you can smell the oil, fried dough and the deliciousness of the donuts! I went on a Sunday afternoon, about 2pm and waited in line about 15 minutes. There is someone outside with menu sheets for you to pick your items. There is a wall with branded items and a counter with a donut and sandwich replicas. The staff was very friendly and welcoming. They seemed concerned when they thought I didn’t like my tea and offered suggestions. The custard was the best donut. The custard was perfect - light and airy not gooey or like they used gelatin. I would definitely return

      Jun 3 · nico h.
      ★ 4.0

      The service was amazing! Everyone was super friendly especially staff who helped us navigate as we entered. The donuts was pretty small, just me and another girl, and we ended up skipping dinner and shared six donuts instead, which turned out to be the good amount. The hojicha was good, and our favorites were definitely the matcha and the custard. We weren’t fans of the sake and pistachio glazed donuts. And there was no line on Wed 6pm

      Jul 17 · Doah Kwon
      ★ 5.0

      The wait at I'm Donut in Times Square is absolutely real, but so worth it! 🤤 We joined the queue an hour before their 10 AM opening and were lucky enough to be eighth in line – good thing, because the line quickly grew to insane lengths behind us.Stepping inside, the high ceilings and the sheer energy of the staff were incredible; everyone was working at an impressive pace, from making beverages and donuts to taking and packing orders. Their nama donuts are truly next-level: incredibly fresh, unbelievably fluffy, and they seriously melt in your mouth. The original and caramel espresso cream flavors were pure bliss. Easily the best donuts I've ever had!Since there's no seating at I'm Donut, we brought our coffee and donuts back to our hotel lobby to savor every bite. If you're in Times Square and craving an unforgettable donut, this is the spot!

      Jun 3 · Maling Sun
      ★ 4.0

      I’m donut? at Times Square opens at 10 AM and draws a line fast—but it moves efficiently, taking about 20–25 minutes. The queue wraps onto a blocked-off street, keeping the sidewalk clear, which is a nice touch. You’re given an order form to fill out while waiting, making the process quick once inside. I tried the original, pistachio white chocolate, peanut butter jelly, and custard. The dough is wonderfully light, fluffy, and chewy—truly a standout texture. My only complaint: you can taste the oil, even though the donuts themselves aren’t greasy. The custard filling is smooth and subtle, not too sweet.

      May 26 · Grace Hui
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      About this listing

      This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.

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