I went through the drive through and the staff member who took my order was a bit rude, was being short with me, and seemed annoyed like he didn’t want to be there. To make matters worse, the donuts I received looked like he put his finger into them and did not taste fresh at all…. please see photos.
Sep 6 · Jeremiah WillisBAKERY PROFILE
Krispy Kreme
★ 4.01,508 recorded reviews$1–10
1021 Polaris Pkwy, Columbus, OH 43240, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 1021 Polaris Pkwy, Columbus, OH 43240, USA
- Phone
- (614) 841-7760
- Website
- Visit official site
- Rating signal
- 4.0 from 1,508 recorded reviews
HOURS
Listed operating hours
- Monday6:00 AM – 10:00 PM
- Tuesday6:00 AM – 10:00 PM
- Wednesday6:00 AM – 10:00 PM
- Thursday6:00 AM – 10:00 PM
- Friday6:00 AM – 11:00 PM
- Saturday6:00 AM – 11:00 PM
- Sunday6:00 AM – 10:00 PM
About and visit notes
Introduction / Overview
For decades, the name Krispy Kreme has been synonymous with one thing across the United States, including here in Ohio: the unparalleled joy of a warm, melt-in-your-mouth doughnut. The location at 1021 Polaris Pkwy in Columbus, OH, stands as a beacon for Central Ohio residents seeking that signature experience, serving as a dedicated Donut shop, a robust Coffee shop, a tempting Dessert shop, and a highly efficient Fast food restaurant rolled into one.
The primary appeal lies in the iconic Original Glazed® Doughnut, a treat known globally for its light, fluffy texture and signature crackling sugar glaze. Unlike conventional cake doughnuts, the yeast-raised Original Glazed® doughnut achieves a magical quality when eaten fresh and hot, making the experience of visiting the Polaris Pkwy location a truly special event. This location provides ample opportunities to enjoy this freshness, especially when the famous 'Hot Light' is illuminated, indicating that new batches of Original Glazed® doughnuts are rolling off the production line.
Beyond the classic, this Krispy Kreme is constantly innovating, offering an exciting and ever-changing menu of specialty items. From seasonal limited-time offerings, such as the widely celebrated HARRY POTTER™ SPECIALTY DOZEN and the CHOCOLATE ORIGINAL GLAZED® DOZEN, to a full café menu of hot and iced coffee creations, it truly caters to every sweet craving and morning rush. The atmosphere is consistently casual and welcoming, ideal for solo dining, a family treat, or a quick stop, and proudly fosters an LGBTQ+ friendly and Family-friendly environment.
Location and Accessibility
The Krispy Kreme shop is strategically located at 1021 Polaris Pkwy, Columbus, OH 43240, USA. Its position on Polaris Parkway places it in a high-traffic, easily accessible area known for major retail and dining, making it a convenient stop for commuters, shoppers, and families visiting the nearby entertainment and commercial centers.
The location is highly optimized for convenience and accessibility, critical factors for any popular fast-food and coffee destination in Ohio. Key accessibility features ensure all members of the community can enjoy the experience:
- Wheelchair accessible entrance ensures a seamless entry into the spacious dining and ordering area.
- Wheelchair accessible parking lot provides designated, easily reachable parking for those who require it.
- Wheelchair accessible restroom available within the clean, well-maintained store facility.
- Wheelchair accessible seating within the dining area allows all patrons to enjoy their coffee and doughnuts comfortably.
Furthermore, convenience is boosted by the availability of a dedicated Drive-through for rapid service on busy mornings, and both Free parking lot parking and Free street parking options.
Services Offered
The Krispy Kreme on Polaris Parkway offers a diverse range of products and service methods to suit any need, from a single morning coffee to large-scale catering.
- The Hot Light Experience: The main draw, featuring freshly made Original Glazed® Doughnuts, typically available daily during set morning and evening hours (often 7:00 AM–9:00 AM and 5:00 PM–7:00 PM, though times can vary and should be confirmed locally).
- Custom Doughnut Boxes: The Build Your Own option allows customers to select any combination of available flavors for a Dozen, 6 Count, or 3 Count box, mixing classic flavors with current limited-time offerings.
- Comprehensive Coffee Menu: A full range of hot and iced beverages, including Iced and Frozen Lattes (such as Iced Original Glazed® Latte and Frozen Caramel Specialty Latte), Specialty Lattes (like the seasonal Golden Snitch™ Latte), Classic Brewed Coffee, Espresso, Americano, and Ghirardelli® Hot Chocolate.
- Catering and Bulk Orders: Offers both Dozens (Original Glazed® and Classic Assorted) and the Coffee Brew Box, providing an easy solution for office parties, family gatherings, and community events.
- Quick-Serve Offerings: Includes smaller counts (3 Count and 6 Count boxes), 16 Count Minis, and the bite-sized Doughnut Dots in various counts and flavors, perfect for a quick snack or sharing.
- Multiple Service Options: Features Drive-through, Takeout, Dine-in, In-store pickup for online orders, Onsite services, and Delivery via third-party services, providing maximum flexibility for Ohio users.
Features / Highlights
The features of the Polaris Pkwy Krispy Kreme extend beyond just the menu, focusing on experience and accessibility.
- The Iconic Hot Light: This distinguishing feature provides the unique opportunity to taste the Original Glazed® doughnut within moments of being glazed, creating a transcendent melt-in-your-mouth experience that is the hallmark of the brand.
- Commitment to Specialty: The bakery excels in themed, limited-time offerings, ensuring there is always something new and exciting to try, such as the elaborate Harry Potter™ specialty doughnuts or the rich Chocolate Original Glazed® Dozen.
- High-Quality Coffee Program: Recognized for having "Great coffee," the menu features a depth of espresso-based drinks, Chillers (Strawberry and Lemonade), and the unique signature Iced Original Glazed® Coffee With Milk, offering a complete breakfast and dessert pairing.
- Exceptional Convenience: Open daily and offering a Drive-through and online ordering with delivery, the location is optimized for the quick visit and on-the-go needs of Central Ohio customers.
- Welcoming Atmosphere: The store maintains a casual and clean environment, is certified Family-friendly, and demonstrates inclusivity as an LGBTQ+ friendly establishment, making it a safe and comfortable place for all patrons to visit.
- Modern Payment Options: Facilitates speed and ease of transaction by accepting all major Credit cards, Debit cards, and NFC mobile payments.
Contact Information
For those in the Columbus area wishing to verify the 'Hot Light' schedule, place a bulk order, or inquire about the current specialty doughnuts:
Address: 1021 Polaris Pkwy, Columbus, OH 43240, USA
Phone: (614) 841-7760 or +1 614-841-7760
While general operating hours are long (e.g., 6:00 AM–10:00 PM most days), the specific Hot Light timing is the most important detail for freshness enthusiasts. Patrons should call ahead or check the official app/website for the precise "Hot Light Hours," which are often available twice daily (e.g., 7:00 AM–9:00 AM and 5:00 PM–7:00 PM) at this location.
What is worth choosing
For Ohio users, choosing the Krispy Kreme on Polaris Pkwy is choosing an experience rooted in simple, delicious pleasure and unparalleled convenience. What makes this store uniquely worth choosing is the ability to acquire the legendary Original Glazed® doughnut at its absolute peak of freshness, directly from the source. No other doughnut experience in the region quite matches the immediate, ethereal delight of a truly hot, Original Glazed® doughnut, and this store provides reliable opportunities to catch the Hot Light.
Beyond the iconic product, the Polaris Parkway location acts as a reliable full-service fast-food and coffee shop. It’s perfect for the person who needs a fast, quality Breakfast before work (utilizing the drive-through), the student needing a quick coffee and sweet treat while utilizing the Wi-Fi for solo dining, or the planner who needs a large, crowd-pleasing dozen for a last-minute office party. The breadth of the menu, including a large variety of high-quality Iced Lattes and seasonal novelties, ensures that whether you are a devoted fan of the Original Glazed® or a seeker of the next great limited-edition treat, Krispy Kreme in Columbus is a guaranteed stop for a satisfying and exceptionally sweet moment.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- Drive-through
- In-store pickup
- Onsite services
- Takeout
- Dine-in
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Coffee
Dining options
- Breakfast
- Dessert
Amenities
- Restroom
- Wi-Fi
- Wi-Fi
Atmosphere
- Casual
Crowd
- Family-friendly
- LGBTQ+ friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
drive thru 66light 53dozen 30window 24conveyor belt 12machine 12website 11speaker 8national donut day 7harry potter 5
The store is clean, the staff is friendly but their online orders are crap! I ordered the Harry Potter dozen with the sorting hat this morning online. I do not live near the store so I traveled to get these and ordered online to make sure they were available since they sell out quickly.I get home and open the box and the doughnuts look like crap! The decoration is all over the place and some of the doughnuts were smashed. The sorting hat filling was PINK! Not even close to any of the house colors. It was literally gender reveal PINK!Will not be ordering again
Sep 1 · Kristy WThis location consistently under performs... Out of popular products well before close on multiple occasions. Poor customer facing employee attitude worn on faces and sleeves. Great Product, however why should anyone continue to spend anything here or on this brand when they cannot effectively manage operations to execute. Sadly, I see bankruptcy in their future.
Sep 23 · Adam LeeAs advertised the donuts were fantastic! Though the smell of the place wasn’t my favorite and the rest of the restaurant was very dirty and not picked up at all with lots of boxes and trash all over. Good place for a quick snack and have FRESH donuts!
Jan 2 · Aidan GrahamMy daughter in law ordered the Barbie dozen for my granddaughters birthday we drove 2 hours and the donuts weren't in a barbie box they did put them into one afterward then the donuts were a joke not like the picture at all.My son said the ones in case looked better than ours.Dont advertise Barbie donuts if you can't have them look like the picture. Not worth 20.00.Very upsetting.The one Pic is the way they advertised vs what we got.
Sep 9 · Carlos RodriguezNEARBY ALTERNATIVES
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.