This review is specifically for pre-ordering online, only to have some of them sell out by the time we went to get them. We ordered the Harry Potter release at 7:25 am for pick up at 7:45 am. When we get there, our order had not been pre-packed, & the walk-in person in front got the last Hufflepuff donut. What was the point of pre-ordering and pre-paying, only to have something sell out? You should treat online orders just like walk ins. The order comes in, you fill it. Imagine if we had ordered, driving 20 minutes one way, and they sold out of everything?#firstworldproblems I know. It's just donuts I get it.We were told "First come, first served." Yes, and we paid at 7:25 a.m. 🤷🏼♀️
Aug 18 · Kaaren MKrispy Kreme
8815 Preston Rd, Frisco, TX 75034, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 8815 Preston Rd, Frisco, TX 75034, USA
- Phone
- (214) 436-4077
- Website
- Visit official site
- Rating signal
- 3.0 from 1,291 recorded reviews
Listed operating hours
- Monday6:00 AM – 8:00 PM
- Tuesday6:00 AM – 8:00 PM
- Wednesday6:00 AM – 8:00 PM
- Thursday6:00 AM – 8:00 PM
- Friday6:00 AM – 10:00 PM
- Saturday6:00 AM – 10:00 PM
- Sunday6:00 AM – 8:00 PM
About and visit notes
## Introduction / Overview
For Texans in the bustling North Texas region, particularly around the thriving city of Frisco, the search for a satisfying treat often leads straight to Krispy Kreme. More than just a simple donut shop, the Frisco location on Preston Road serves as a Coffee shop, Dessert shop, and even a quick Fast food restaurant, making it a versatile stop for any meal or craving throughout the day. Krispy Kreme is globally renowned for its iconic Original Glazed® doughnuts—a light, fluffy treat that has captured the hearts of millions—and the Frisco store brings that celebrated tradition right to our local community.
This location has cemented its status as a highly accessible and versatile spot for the local crowd. It is popular for quick visits, perfect for grabbing a dozen for the office or picking up a specialty coffee drink on your commute. The atmosphere is casual and welcoming, catering to a diverse local crowd, proudly listed as both Family-friendly and LGBTQ+ friendly. Whether you are planning a delightful breakfast or looking for a memorable dessert, the extensive menu ensures there's something for everyone, from traditional classics to exciting, limited-time offerings.
While the demand for the signature product is incredibly high, especially for the elusive "hot fresh now" experience, the core product remains a regional favorite. The dedicated local team works hard to serve the community's persistent sweet tooth. Customers consistently appreciate the staff for being "super sweet" and "so kind," highlighting a positive service environment even during busy periods. When you’re in Frisco, TX, and need that iconic Original Glazed® fix, or perhaps one of the numerous iced and frozen specialty lattes, this Krispy Kreme location offers a comprehensive experience that goes well beyond the typical bakery.
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## Location and Accessibility
The Krispy Kreme location is ideally situated for residents and visitors in the heart of Frisco, Texas. You can find this popular establishment at 8815 Preston Rd, Frisco, TX 75034, USA. This address places it along a major thoroughfare, making it highly convenient for quick stops and daily routines in this rapidly growing area of North Texas. Being on Preston Road ensures easy access from residential areas, businesses, and neighboring communities like Plano and Little Elm.
A key factor in the shop's local appeal is its comprehensive commitment to accessibility and convenience. Recognizing the needs of a diverse customer base, this location offers significant features to ensure a comfortable visit for all patrons. Accessibility features include:
- Wheelchair Accessible Entrance: The building is designed with easy entry points to accommodate all guests.
- Wheelchair Accessible Parking Lot: Conveniently located parking spaces are dedicated to accessibility standards, simplifying the arrival and departure process.
- Wheelchair Accessible Restroom: The premises include a comfortable and accessible restroom facility.
Beyond these essential features, the location offers excellent parking options, adding to the ease of a quick visit:
- Free parking lot: Ample space is available for customers to park while they shop or dine-in.
- Free street parking: Additional options are available on the surrounding streets.
The combination of a central location and thoughtful accessibility ensures that whether you're taking advantage of the Drive-through service or planning to Dine-in, your visit to the Frisco Krispy Kreme will be smooth and hassle-free.
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## Services Offered
The Frisco Krispy Kreme offers a remarkably wide range of services and product options, positioning itself as a major provider of both sweet treats and specialty beverages in the North Texas market. They cater to virtually every modern customer need, from immediate enjoyment to large-scale catering.
The extensive service options available at this location include:
- Delivery: Customers can enjoy their favorite treats without leaving home or the office, perfect for those busy Frisco days.
- Drive-through: A crucial service for the fast-paced Texan lifestyle, allowing for quick, convenient pickups.
- In-store pickup: Ideal for pre-ordered items, though customers should be aware of the importance of prompt order fulfillment, especially for limited-time specialty items.
- Onsite services: This refers to the core business of preparing and selling their menu items right at the location.
- Takeout: Fast and efficient service for customers wishing to grab and go.
- Dine-in: Patrons are welcome to relax and enjoy their food and great coffee inside the casual establishment.
The menu itself is expansive, covering everything from classic dozens to elaborate coffee concoctions:
- Specialty & Limited Time Doughnuts: Exciting options like the CHOCOLATE ORIGINAL GLAZED® DOZEN ($22.20) and the highly popular, themed releases such as the HARRY POTTER™ SPECIALTY DOZEN ($26.29).
- Build Your Own Boxes: Flexibility to select your desired count and mix of flavors, including Build Your Own Dozen and smaller counts.
- Classic Dozens & Counts: Timeless favorites like the Original Glazed® Dozen ($20.89), Classic Assorted Dozen ($23.59), and smaller Minis and 3 Count options.
- Doughnut Dots: Bite-sized treats offered in 10-count and 24-count boxes, available in Original Glazed® and Assorted varieties.
- Chillers & Iced Beverages: Refreshing drinks such as Strawberry Chiller, Lemonade Chiller, and an array of Iced Coffees and Iced Lattes, featuring unique flavors like the Iced Original Glazed® Coffee With Milk and the Iced Golden Snitch™ Latte.
- Frozen Lattes: A full suite of blended options, including the Frozen Caramel Mocha Specialty Latte and the Frozen Original Glazed® Specialty Latte.
- Hot Coffee, Espresso & More: Traditional favorites like Classic Brewed Coffee, Espresso, Cappuccino, and specialty hot drinks like the Golden Snitch™ Specialty Latte and Ghirardelli® Hot Chocolate.
- Brew Boxes: Catering options with the Coffee Brew Box ($25.59) and Decaf Coffee Brew Box ($25.59), perfect for meetings or family gatherings.
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## Features / Highlights
The Frisco Krispy Kreme is distinguished by several key features that solidify its presence in the competitive North Texas dining scene, offering specific benefits to the local clientele.
Key highlights that make this shop a compelling choice include:
- The Power of the Original Glazed®: This location is the source for the world-famous, iconic Original Glazed® doughnut, available in dozens, 6-packs, and as Minis or Doughnut Dots.
- Extensive Coffee and Specialty Drink Menu: Beyond just plain coffee, the shop excels in beverages, offering a wide array of Iced Lattes, Frozen Lattes, and specialty hot drinks like the Original Glazed® Latte and Golden Snitch™ Specialty Latte, living up to the "Great coffee" highlight.
- Full Spectrum Service Options: The availability of a Drive-through and Delivery alongside Dine-in and Takeout ensures maximum convenience, catering to both commuters and those at home.
- Themed and Limited-Time Offerings: The ability to secure specialty products, such as the popular Harry Potter™ releases, keeps the menu fresh and exciting for loyal customers.
- Flexible Doughnut Purchasing: Customers can Build Your Own box, providing personalization for any occasion, from an office treat to a family dessert.
- Inclusive and Welcoming Atmosphere: The designation as Family-friendly and LGBTQ+ friendly signals a commitment to a broad, inclusive local customer base in Frisco.
- Payment Convenience: Accepting Credit cards, Debit cards, and NFC mobile payments ensures that transactions are fast and easy for every customer, facilitating that desired Quick visit.
While some customers have noted occasional service challenges, particularly with the consistent availability of hot fresh donuts outside of peak morning hours and issues with online order fulfillment, the fundamental draw remains the quality of the products and the friendly disposition of the counter staff.
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## Contact Information
For Texans looking to contact the Frisco Krispy Kreme location for orders, inquiries, or to check on product availability, the following information is provided:
- Address: 8815 Preston Rd, Frisco, TX 75034, USA
- Phone: (214) 436-4077
- Mobile Phone (for quick dialing): +1 214-436-4077
The address is essential for GPS navigation, and the phone number is provided for direct communication, which is especially useful for checking the stock of special items or large orders. Note that for urgent product questions, some customers have experienced difficulty with the phone line, so a quick visit utilizing the convenient parking options may be the surest way to secure your treats.
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## What is Worth Choosing
Choosing the Krispy Kreme in Frisco, Texas, is about prioritizing iconic, globally-loved quality combined with local convenience. This location offers more than just the simple pleasure of a donut; it provides a comprehensive dining and beverage solution for the busy North Texas resident.
The first reason to choose this location is the guaranteed quality of the product. The Original Glazed® is a benchmark in the industry, and the ability to purchase them in various counts, from the single serving to the Dozen, ensures you always have the right amount. Furthermore, the extensive range of specialty donuts, including Limited Time Only themes, keeps the experience fresh and provides a fun local destination for seasonal cravings.
The second compelling factor is the incredible depth of the beverage menu. This is not just a place for a sugary treat; it’s a serious coffee shop. With options ranging from classic Brewed Coffee to complex Frozen Lattes like the Frozen Caramel Mocha Specialty Latte, this location caters to all your caffeine and non-caffeine needs. The fact that the establishment is highlighted for its Great coffee confirms the quality of this side of the business.
Finally, the sheer convenience of the operation is unparalleled. The presence of a dedicated Drive-through and Delivery service is crucial for the fast-paced Frisco lifestyle, making it an easy choice for Breakfast on the go or a quick dessert pickup. The highly accessible location on Preston Road, with Free parking, further streamlines the process. While operational consistency with hot donuts can sometimes be a challenge, the staff's noted kindness and dedication to service, combined with the comprehensive menu and full accessibility, make this Frisco Krispy Kreme a worthwhile and dependable choice for your sweet and coffee needs in Texas.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- Drive-through
- In-store pickup
- Onsite services
- Takeout
- Dine-in
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Coffee
Dining options
- Breakfast
- Dessert
Amenities
- Restroom
Atmosphere
- Casual
Crowd
- Family-friendly
- LGBTQ+ friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
The staff is super sweet but they can only do so much when they rarely have fresh hot donuts in the evening on time. If I owned the store, I’d be livid because I’m not the only customer that’s in there at the same time and that walks out without purchasing anything.Once or twice, I understand you being behind, but I drive past this location at minimum 4 times a week and when I stop in, because you know signs can break, they have no hot donuts.The poor counter workers are so kind but the same excuse only works so many times (it’s the same man every time). They are running behind.Well, when the person responsible for making them doesn’t bother showing up until 5 PM when they’re supposed to be hot that’s going to be an issue and needs to be corrected.This has been ongoing for months and months and months. When we moved over to Frisco, it was September 2024. They just don’t care about their company policy or customer service if you’re supposed to have hot donuts how is it that only 2 days last month of the 16 days I drove past did they actually have hot donuts actually ready.And if they answered the damn phone, people wouldn’t have to drive over there without knowing and wouldn’t be so pissed. But I guess that’s a ploy because they think people are going to buy anyhow since they’re there but they don’t. They walk out.
Apr 2 · Tara CWe drove all the way to get a special edition, after receiving a promo at my mail, and once there, they told me they only have one kind (according to the website, they were supposed to have the edition till the end of the month). I asked then for an assorted dozen and if they could put at least the ones they had, they only put two and the other 10 without any care, and one of the specials had a hair on it. All in all, extremely disappointing. I used to praised this store and loved their donuts but, lately, their quality is, at the best case, questionable. Probably won’t buy here anymore.
May 17 · Pilar H L⭐☆☆☆☆ Disappointing Experience – Incomplete Order for a Special OccasionI ordered three dozen doughnuts for my child’s school birthday celebration, but only two boxes were delivered. This left us short for the event and caused unnecessary stress on the morning of the party. I tried calling the store multiple times, but no one answered.The order was placed in advance, and I even included photo proof showing what was delivered. Unfortunately, this experience was very disappointing, especially since it was for a time-sensitive, important occasion. I expected better communication and reliability from Krispy Kreme.I hope someone reads this and chooses not to order from this location, especially for delivery.
Aug 15 · Andre GWent here on Saturday and had excellent service. The light was on, and we were given a free donut while we contemplated what we were going to be ordering. The guy serving us was so kind, and the young woman who checked us out was friendly and efficient. All our donuts were delicious and I can't wait to go back there!
Apr 22 · Miss FitCompare another bakery nearby
Sorted by geographic proximity from this bakery.












This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
