Worst customer service experience ever. I ordered online delivery through the app. I ordered two boxes and online received one. I called this morning and the lady on the phone kept telling me that they don’t do delivery. I kept explaining to her that if you go to your website you will see that you can place a delivery order. I wasn’t rude to her at all. But I spent 40 dollars on donuts and feel like I should probably get what I paid for. I asked her what we can do about this and she hung up on me.
Sep 21 · Jackie JohnsonKrispy Kreme
48 W 10600 S, Sandy, UT 84070, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 48 W 10600 S, Sandy, UT 84070, USA
- Phone
- (801) 349-3882
- Website
- Visit official site
- Rating signal
- 3.0 from 1,829 recorded reviews
Listed operating hours
- Monday6:00 AM – 10:00 PM
- Tuesday6:00 AM – 10:00 PM
- Wednesday6:00 AM – 10:00 PM
- Thursday6:00 AM – 10:00 PM
- Friday6:00 AM – 10:00 PM
- Saturday6:00 AM – 10:00 PM
- Sunday6:00 AM – 9:00 PM
About and visit notes
Introduction / Overview
When the craving hits for a melt-in-your-mouth, sweet treat, many Utah residents know there's one place that consistently delivers an iconic experience: Krispy Kreme. The Sandy, Utah location of this globally recognized doughnut shop is more than just a bakery; it's a popular destination where the magic of the Original Glazed® Doughnut is celebrated daily. Operating as a comprehensive dessert shop, coffee house, and fast-food spot, Krispy Kreme caters to the quick-visit culture of the Wasatch Front, offering everything from a grab-and-go morning coffee to dozens of doughnuts for a family gathering or office treat.
The primary draw for this location is the legendary Hot Light—a beacon for the freshest, warmest doughnuts imaginable. While their menu is extensive, featuring classic assorted dozens and specialty seasonal flavors, the core experience revolves around the simple perfection of the Original Glazed® Doughnut, especially when served straight off the conveyor belt. The atmosphere is casual, family-friendly, and perfect for a quick stop, whether you're starting your day with a satisfying breakfast or ending it with a sweet dessert. For those in Sandy and surrounding areas, Krispy Kreme provides a reliable and familiar source for America's favorite sweet indulgence.
The menu selection is vast, going far beyond just doughnuts to include specialty coffee drinks and frozen treats. This dedication to a full-service experience ensures that whether you need a morning boost, an afternoon pick-me-up, or a box of treats for a party, Krispy Kreme in Sandy has you covered.
Location and Accessibility
The Krispy Kreme shop in Sandy, Utah, is strategically located for maximum convenience, particularly for commuters and local residents in the South Jordan and Sandy areas.
Address: 48 W 10600 S, Sandy, UT 84070, USA
Situated right off a major thoroughfare, the location is designed for easy in-and-out access. A major highlight is the Drive-Through service, which is essential for busy Utah locals needing to grab a dozen or a coffee without leaving their car.
Accessibility is a top priority, ensuring the shop is welcoming to everyone in the community. Key accessibility features include:
- Wheelchair Accessible Entrance: Ensures smooth entry and exit from the store.
- Wheelchair Accessible Parking Lot: Provides reserved parking spaces close to the entrance.
- Wheelchair Accessible Restroom: Offers necessary facilities for all patrons.
The parking situation is also customer-friendly, with both a Free Parking Lot and Free Street Parking available, making a quick visit or a dine-in experience easy and stress-free.
Services Offered
The Sandy Krispy Kreme location offers a diverse range of services to accommodate all customer preferences, from on-the-go convenience to a relaxed in-store visit.
- Full-Service Dining Options: Customers can choose from Dine-in for a casual sit-down experience, or opt for Takeout for quick orders.
- Extreme Convenience: A high-priority service is the Drive-Through, complemented by Curbside Pickup, Delivery (via third-party services), and In-Store Pickup for online or app orders.
- Comprehensive Beverage Menu: Offers a full coffee shop experience with a wide range of drinks, including Hot Coffee, Espresso & More (like Lattes, Cappuccinos, and Ghirardelli® Hot Chocolate), various Iced Coffees and Lattes (including the unique Iced Original Glazed® Latte), Frozen Lattes, and fruity Chillers (like Strawberry and Lemonade).
- Doughnut Customization and Bulk Orders: Provides options for Build Your Own Dozen or Classic Assorted Dozen for parties and events. They also offer Coffee Brew Box catering for larger groups.
- Payment Flexibility: Accepts major forms of payment, including Credit Cards, Debit Cards, and modern NFC Mobile Payments.
- All-Day Offerings: Customers can enjoy dining options suitable for Breakfast and Dessert throughout the day.
Features / Highlights
The Krispy Kreme experience is built on several iconic features and customer-focused amenities that keep Utah locals coming back for more.
- The Hot Light Experience: The most distinguishing feature. When the "Hot Now" light is illuminated, it signals that the signature Original Glazed® Doughnuts are coming fresh off the line, warm and melting in your hands. This Sandy location generally operates the Hot Light daily, often during both morning (around 7 AM – 9 AM) and evening hours (around 5 PM – 7 PM), though it's always best to check their app for real-time status.
- The Original Glazed® Doughnut: The beloved, light, airy, and sweet classic that established the brand's legendary status. Available by the dozen, in mini form, or as Doughnut Dots.
- Excellent Coffee Program: The location is known for Great Coffee, offering a full range of high-quality espresso and specialty drinks that perfectly complement the sweet treats. The Original Glazed® Coffee and Latte flavors provide a signature taste experience.
- Wide Assortment and Limited-Time Offerings: The menu regularly rotates with Limited Time Only flavors and unique items like the Chocolate Original Glazed® Doughnuts, Apple Fritters, and Original Glazed® Cinnamon Rolls, keeping the offerings fresh and exciting.
- Highly Convenient Access: With a dedicated Drive-Through and extensive parking, the shop is perfect for a Quick Visit, serving customers efficiently during peak times.
- Welcoming Atmosphere: The environment is noted for being Casual, Family-Friendly, and LGBTQ+ Friendly, ensuring a comfortable stop for everyone in the community.
Contact Information
For current operating hours, to inquire about the Hot Light, or to place an order, local Utah customers can use the following information:
Address: 48 W 10600 S, Sandy, UT 84070, USA
Phone: (801) 349-3882
Mobile Phone: +1 801-349-3882
What is Worth Choosing Krispy Kreme
For residents across the Utah region, choosing the Krispy Kreme in Sandy is worthwhile primarily because it delivers an iconic, consistent, and unique product experience centered around the Hot Light. There is no substitute for a piping-hot Original Glazed® Doughnut right off the line, an experience that transcends a simple bakery run and becomes a special, eagerly anticipated treat. While every business strives for perfect service, and recent customer feedback has indicated some isolated issues with order accuracy and counter service, the brand's enduring popularity and core product quality remain the main attraction. For the vast majority of visits, the speed, convenience, and unparalleled taste of the fresh doughnuts outweigh minor operational hiccups.
The Sandy location offers remarkable convenience that fits the fast-paced lifestyle of the area. Whether you're heading to work and need a Classic Brewed Coffee and a dozen to share, or you're running errands and crave a seasonal Iced Specialty Latte and a fresh pastry, the Drive-Through is a major advantage. Furthermore, the commitment to providing a huge variety of specialty coffee drinks means this shop serves a dual purpose as a dedicated coffee and espresso bar, making it a reliable destination for both your caffeine and sugar fixes. By using the mobile app, local users can effectively track the Hot Light and guarantee themselves the freshest doughnut experience possible, making their trip to this Sandy staple truly rewarding.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Curbside pickup
- Delivery
- Drive-through
- In-store pickup
- Onsite services
- Takeout
- Dine-in
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Offerings
- Coffee
Dining options
- Breakfast
- Dessert
Amenities
- Restroom
Atmosphere
- Casual
Crowd
- Family-friendly
- LGBTQ+ friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
If i could I would give you a 0/0!!!! Young white lady at window was horrible did they take my order got to window an she gave me a dirty loook instead of asking me what would I like! She needs to go get customer service experience if you dont like your job then quit!!! Rude I always come here & never had i had an bad experience!!! Will never be coming back again !!! Plus Im paying for what I want not for you to give me whatever you want!!! Hard & cold! Wish I could go back and throw in face but I know better an will be calling corporate!!
May 6 · Leoka SolorzaA group of us traveled from Idaho to Sandy and wanted to place a large order. 14 1/2 dozen of the Harry Potter donuts. It was a little confusing but in the end they took the order over the phone, which I paid for that day. A few days later we loaded up the donuts. They were decorated perfectly and packaged as described. They tasted fresh!I was very happy with the service and we got to surprise quite a few Harry Potter Fans in Idaho and had a lot of fun with the sorting hat donuts!
Sep 2 · Anna Kunz⭐️⭐️⭐️⭐️⭐️ Best Donuts Ever!Krispy Kreme donuts are hands down the best! They’re always fresh, soft, and melt-in-your-mouth delicious. Nothing beats getting a warm Original Glazed right off the line—it’s like a little piece of heaven! We love all the fun seasonal flavors too, but the classics never disappoint. Friendly staff, fast service, and consistently amazing donuts. It’s our go-to treat every time!
May 30 · Kristen & Blake EgbertMy friend and I went in to get some donuts and we both have medical alert service dogs. The lady working in there started filming and taking photos of our working dogs without permission even after we asked her politely not to.Train your employees better, because this is really not okay.
Aug 17 · Bandit SchnauzerCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
