BAKERY PROFILE

Mrs Fields

★ 4.075 recorded reviews$$

6170 W Grand Ave, Gurnee, IL 60031, USA

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Mrs Fields
PLAN THE VISIT

Essential details

Address
6170 W Grand Ave, Gurnee, IL 60031, USA
Phone
(224) 381-7060
Website
Visit official site
Rating signal
4.0 from 75 recorded reviews
HOURS

Listed operating hours

  • Monday10:00 AM – 8:00 PM
  • Tuesday10:00 AM – 8:00 PM
  • Wednesday10:00 AM – 8:00 PM
  • Thursday10:00 AM – 8:00 PM
  • Friday10:00 AM – 8:00 PM
  • Saturday10:00 AM – 8:00 PM
  • Sunday11:00 AM – 7:00 PM
About and visit notes


Introduction / Overview

For Illinois residents in the Lake County area and beyond, Mrs. Fields in Gurnee offers a complete and delightful solution for all things sweet and celebratory. Known nationally for its signature fresh-baked cookies, this Gurnee location at the bustling Gurnee Mills Mall has established itself as the premier local source for personalized Cookie Cakes, gourmet Brownies, and extensive party and gifting solutions. It’s more than a mere cookie shop; it functions as a comprehensive bakery specializing in high-volume, quality desserts perfect for any gathering, from a casual family treat to a major corporate event.

The bakery’s extensive menu caters to every type of craving and occasion. Whether a customer needs a single, warm, Classic Cookie (such as Semi-sweet Chocolate Chip or White Chocolate Macadamia) for a midday pick-me-up or requires a Full Sheet Cookie Cake for a large graduation party, Mrs. Fields provides convenient access to a variety of sizes and formats. The business model is engineered for modern convenience, offering multiple service options including Delivery, easy Online Ordering, and specialized Onsite Services to handle large group needs. The consistently sweet and welcoming environment, coupled with the proven ease of ordering, makes it a reliable choice for families throughout the Illinois region. Furthermore, this specific location often pairs its world-famous cookies with an incredibly popular frozen yogurt offering, creating the ultimate dessert combination beloved by children and adults alike.


Location and Accessibility

Mrs. Fields is strategically situated at one of Lake County's most prominent shopping destinations, ensuring maximum convenience and easy access for patrons from all over Northern Illinois.

The exact address is:

6170 W Grand Ave, Gurnee, IL 60031, USA (Located within the Gurnee Mills Mall)

As a provider of essential celebratory items and everyday treats, Mrs. Fields ensures that the shopping experience is smooth, efficient, and welcoming to everyone. The store is designed to facilitate a "Quick visit," which is crucial for busy Illinois shoppers.

Key accessibility and amenity features include:

  • Wheelchair accessible entrance: The mall location provides easy, step-free access for all customers, adhering to high accessibility standards.
  • Wheelchair accessible parking lot: Dedicated accessible parking is readily available in the large Gurnee Mills parking lot, providing a clear path to the store entrance.
  • Wheelchair accessible restroom: Fully compliant restroom facilities are available within the mall premises, enhancing convenience for longer visits or group excursions.
  • Restroom availability: General restroom facilities are accessible in the surrounding common areas.
  • Efficient Payments: Customers can choose from multiple payment types for a fast checkout: Credit cards, Debit cards, and NFC mobile payments.


Services Offered

The Mrs. Fields service structure is built to accommodate every modern dessert need, focusing heavily on convenience for events and gifting, offering flexibility far beyond a simple retail transaction.

The full range of convenient services and offerings includes:

  • Event & Party Catering: Specialized Onsite services are provided to assist with large orders, and the diverse selection of Party Trays (including 24, 36, and 48-count Cookie Trays, and massive 100-count Nibbler Trays) are perfect for corporate meetings, school functions, and family parties in the Illinois area.
  • Custom Cookie Cakes: Full customization options are available for the wide range of cookie cake sizes, from the small 5” Mini Cake and Cookie Card to the large Half Sheet and Full Sheet ($62.99), ensuring every celebration has a personalized touch.
  • Multi-Channel Ordering: Customers can place orders via phone, in-store, or through easy Online ordering, making it simple to arrange a gift or party tray weeks in advance.
  • Flexible Fulfillment Options: The bakery provides four core ways to receive products, catering to all customer needs:
    • Delivery (offering great convenience for gifts or large event orders).
    • In-store pickup (ideal for a quick collection during a shopping trip).
    • Takeout (for spontaneous, single-item purchases).
    • Onsite services (for pre-arranged events or large business needs).
  • Gifting Solutions: An entire selection of curated gifts, including Gift Tins Cookies (Small, Medium, Large) and Brownie Tins (up to 24 brownies), is available for birthdays, thank yous, and holidays.


Features / Highlights

Mrs. Fields in Gurnee boasts a unique set of features that make it stand out as a top-tier destination for sweet treats in Lake County, combining its core cookie strength with complementary dessert offerings.

The most noteworthy features and product highlights include:

  • The Beloved Cookies & Frozen Yogurt Combination: A key draw for Illinois families, this location is known to operate as a dual concept, combining the famous soft-baked cookies with cold, creamy frozen yogurt, creating the ultimate dessert experience. The customer review confirms this is a huge favorite, noting it as the "best combination" for kids.
  • The Nibbler® Program: The signature Nibblers® (bite-sized cookies) are a highly popular and versatile offering. Available in tins (24, 48, 72 count) and massive party trays (up to 100 count), they are the perfect solution for easy, no-mess catering for offices or large household gatherings.
  • Expansive Cookie Cake Selection: Mrs. Fields is the leading specialty provider of custom cookie cakes in the area, offering multiple sizes (Round, Sheet, and Heart shapes) and a variety of decorative options, making it the top choice for unique, delicious celebration centerpieces.
  • Gourmet Brownie & Specialty Bar Offerings: Beyond cookies, the shop features gourmet brownies, including Frosted Brownies ($4.99) and the indulgent PB Dream Bar ($4.99), providing rich, chewy alternatives to the classic cookie.
  • Specialty Cold Drink Menu: The store offers unique dessert beverages, such as the Cookie Chiller ($5.99) and Brownie Chiller ($6.99), along with Breezier Smoothies ($6.99), ensuring the perfect cold pairing for a warm cookie.
  • Positive Atmosphere and Staff: Customer feedback highlights the positive experience, noting that "employee’s were very sweet and welcoming" and the place is "well maintained & clean," ensuring a pleasant visit every time.


Contact Information

For inquiries about custom orders, party tray availability, or delivery services in the Gurnee area, please use the following contact details.

Address: 6170 W Grand Ave, Gurnee, IL 60031, USA (Gurnee Mills Mall)

Phone: (224) 381-7060


What is Worth Choosing

Mrs. Fields in Gurnee is definitively worth choosing for Illinois residents who demand quality, personalization, and unparalleled convenience for their sweet treat and event needs. The core reason to choose this bakery is its mastery of the Cookie Cake, providing the most extensive range of sizes (from Mini Cakes to Full Sheets) and shapes (Round, Heart, and Sheet) perfect for any personalized message or celebration. The easy online ordering process is a noted benefit, making planning for graduation parties, like the one highlighted by a customer, entirely stress-free.

Furthermore, the combination of fresh-baked cookies with frozen yogurt is a family favorite that makes this location a unique destination within Lake County. For corporate or large household entertaining, the convenience of the bulk Nibbler Trays and Brownie Tins is unmatched, offering easy, shareable, and consistently delicious options. When coupled with full accessibility, Delivery service, and a friendly, well-maintained atmosphere, Mrs. Fields offers a superior, all-in-one dessert and gifting solution for the entire Northern Illinois region.

VISIT FEATURES

Services and accessibility

These attributes come from the directory record and should be confirmed when essential.

Service options

  • Delivery
  • In-store pickup
  • Onsite services
  • Takeout

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom

Dining options

  • Dessert

Amenities

  • Restroom

Planning

  • Quick visit

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
PHOTOS

See the bakery

VISITOR FEEDBACK

Reviews and recurring themes

Read individual comments as personal experiences, not verified guarantees.

frozen yogurt 8mall 5mango 3flavor 3employees 2choice 2team 2toppings 2holiday 2sales 2
★ 5.0

They did a wonderful job, and the online ordering is very easy. The cookie was delicious and a huge hit at the grad party.

May 11 · Rachel
★ 5.0

The amount of selection they have is amazing. Cookies & frozen yogurt, best combination. My kids absolutely favorite place! ❤️ The employee’s were very sweet and welcoming. The place is well maintained & clean.

Sep 29 · betzaida saldana
★ 5.0

As soon as we walked through the food court the Mrs Field’s cookies smelled so delicious that we had to double back and buy a couple of treats! Customer service was excellent. The Store is very clean. Toni was very welcoming and quick! I would definitely purchase from this location again

Oct 20 · Alexandria Akins
★ 5.0

We love Mrs. Fields! It’s a birthday tradition for my fiance, myself, and our daughter to have cookie cake from here. I was super excited when I looked up Mrs. Fields to place an order for my daughter’s cake at the Milwaukee location to see there’s one in Gurnee Mills now. Placed the order online a day ahead and we were in and out under 5 minutes. I will definitely be back!

Jan 23 · Esmi
★ 5.0

Tony did such an amazing job on my daughter’s Stitch and Lilo custom cookie cake, I mean- look at that. Executed very well! We were all excited how it came out and she loved it.

Oct 13 · Melissa Ibarra
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About this listing

This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.

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