A+ integrity and customer service. I first ordered a tray in November 2024, and unfortunately the store had a last minute equipment failure, which meant they couldn't fill my order. They refunded my order fully and promised a free replacement in the future. Since I live out of state, it has been eight months since I returned to the area and the manager still graciously kept his word. The tray was ready for pick up on time, and everyone enjoyed the food. Thank you for giving quality service and food!!!
Jul 7 · Jodi GoodPhilly Pretzel Factory
233 Hershey Rd Suite B, Hummelstown, PA 17036, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 233 Hershey Rd Suite B, Hummelstown, PA 17036, USA
- Phone
- (717) 620-4010
- Website
- Visit official site
- Rating signal
- 4.0 from 30 recorded reviews
Listed operating hours
- Monday7:00 AM – 6:00 PM
- Tuesday7:00 AM – 6:00 PM
- Wednesday7:00 AM – 6:00 PM
- Thursday7:00 AM – 6:00 PM
- Friday7:00 AM – 6:00 PM
- Saturday9:00 AM – 5:00 PM
- Sunday9:00 AM – 5:00 PM
About and visit notes
For many Pennsylvanians, the soft pretzel isn't just a snack; it's a culinary institution, deeply woven into the fabric of local culture. While Philadelphia may be its birthplace, the delicious tradition extends across the state, and in Central PA, Philly Pretzel Factory in Hummelstown brings that authentic taste right to your doorstep. This isn't your average bakery; it's a dedicated haven for freshly baked, hand-twisted pretzels, offering that beloved chewy texture and salty glaze that perfectly satisfies a craving. For locals seeking a taste of that classic Philly flavor without the trip to the city, this Hummelstown location serves as a convenient and reliable source for their pretzel fix.
Philly Pretzel Factory is renowned for its commitment to the traditional soft pretzel, baked fresh throughout the day. Beyond the classic, salted varieties, they often expand their offerings to include sweet options and convenient bite-sized portions, perfect for sharing or individual enjoyment. It's a place where efficiency meets quality, aiming to provide customers with warm, delicious pretzels quickly. Whether you're planning a party, need a quick snack on the go, or simply want to indulge in a taste of Pennsylvania heritage, Philly Pretzel Factory in Hummelstown aims to deliver that quintessential soft pretzel experience, making it a valuable addition to the local food scene.
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Philly Pretzel Factory is located at 233 Hershey Rd Suite B, Hummelstown, PA 17036, USA. This address places it on a well-trafficked road connecting Hummelstown to the broader Hershey area, making it easily accessible for residents of both towns and surrounding communities like Palmyra and Harrisburg.
However, a crucial point regarding its accessibility, as highlighted by a customer review, is the signage. The review mentions, "It was really hard to tell that the place was there because it says Duncan pretzels on the sign that you can see from the road. However, when you get beside Duncan, you see this little entrance to the pretzel factory." This indicates that while the physical location is on a main road, first-time visitors or those unfamiliar with the area might need to be vigilant for the specific entrance, as the prominent signage might be for another business (Duncan pretzels). Despite this, once located, its position in a plaza or commercial strip likely means ample parking is available for customers, ensuring a convenient stop for quick pick-ups. Its presence on Hershey Road also benefits from being a primary route for many locals commuting or running errands in the region, making it a practical choice for an authentic pretzel craving.
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Philly Pretzel Factory specializes in a focused menu of pretzel-based products, catering to various preferences for this beloved Pennsylvania snack.
Soft Pretzels: Their core offering, providing freshly baked, hand-twisted soft pretzels. These are typically available salted.
Pretzel Bites (Bite-sized Pretzels): Smaller, convenient portions of their classic pretzels, often sold in boxes or cups, perfect for snacking or sharing. One customer purchased "a box of bite-size pretzels with cheese."
Cinnamon Sugar Pretzel Cups: A sweet variation, where pretzels are coated with cinnamon sugar, often served with a glaze for dipping. A customer noted these were "delicious even while cold."
Pretzel Trays: Available for larger orders or events, as evidenced by a customer who ordered "a tray in November 2024," ideal for parties, office gatherings, or family events.
Cheese and Other Dips: Common accompaniments for soft pretzels, such as cheese dip, are available for purchase to enhance the flavor experience.
Frozen Lemonade Slushy: A refreshing beverage option that pairs well with pretzels, described by a customer as "delicious and refreshing."
Catering and Large Orders: The ability to order trays suggests they cater to larger events, making them a suitable option for local gatherings.
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Philly Pretzel Factory in Hummelstown offers several key features and highlights that contribute to its appeal for locals seeking authentic soft pretzels.
Authentic Philadelphia-Style Pretzels: The primary highlight is their commitment to providing genuine Philly-style soft pretzels, known for their distinct shape, chewy texture, and salty finish. This brings a taste of Philadelphia directly to Central PA.
High Integrity and Customer Service: As evidenced by a customer's review, the store demonstrates "A+ integrity and customer service." The manager's commitment to honoring a promise for a free replacement tray eight months after an equipment failure highlights exceptional dedication to customer satisfaction. This level of service builds strong local loyalty.
Variety of Pretzel Products: Beyond the classic soft pretzel, the availability of pretzel bites, cinnamon sugar options, and large trays caters to diverse preferences and occasions.
Refreshing Beverage Options: The "delicious and refreshing" frozen lemonade slushy is a notable highlight, providing a perfect complement to the savory pretzels.
Affordable Pricing: A customer review states, "this place is not terribly expensive which makes it pretty good," indicating that the products offer good value for money, which is always a plus for local consumers.
Convenient Grab-and-Go: The nature of their products and service is designed for quick pick-ups, making it an ideal spot for a fast and satisfying snack or to grab items for a gathering on short notice.
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To get your authentic soft pretzel fix, or to inquire about larger orders and catering, you can contact Philly Pretzel Factory in Hummelstown using the following details:
Address: 233 Hershey Rd Suite B, Hummelstown, PA 17036, USA
Phone: (717) 620-4010
Mobile Phone: +1 717-620-4010
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For residents of Pennsylvania, especially those in the Hummelstown and wider Central PA region, Philly Pretzel Factory offers a highly suitable and often essential service: access to authentic, beloved soft pretzels without needing to travel to Philadelphia. The core appeal lies in the product itself – the ability to get freshly baked, hand-twisted pretzels that embody the true spirit of a Pennsylvania staple. Whether it's for a quick snack, a family treat, or a larger gathering, the diverse range of pretzel products, from classic salted to sweet cinnamon sugar bites, caters to various tastes and needs.
One of the most compelling reasons for locals to choose this establishment is its demonstrated "A+ integrity and customer service." The remarkable account of a manager honoring a promise for a free replacement tray eight months after an initial equipment failure speaks volumes about the business's commitment to its customers. This level of dedication fosters deep trust and loyalty within the community, knowing that their patronage is valued and that the business stands behind its word. In a competitive market, such genuine customer care is a powerful differentiator and a strong reason for locals to return.
While the signage might pose a minor initial challenge in locating the exact entrance, as one review noted, the convenience of its location on Hershey Road, a main thoroughfare, and the general accessibility for vehicles make it a practical stop once identified. Its affordability, described as "not terribly expensive," further enhances its suitability for everyday indulgence, making it an accessible treat for families and individuals alike. The refreshing frozen lemonade slushy also adds to the overall experience, providing a perfect pairing for the pretzels.
However, the feedback regarding pretzels not always being warm is a point that locals might need to consider. While some items, like the cinnamon sugar pretzels, are still delicious cold, others might be best enjoyed fresh out of the oven. This suggests that customers looking for that specific warm experience might benefit from inquiring about batch times or visiting during peak production periods.
Ultimately, Philly Pretzel Factory in Hummelstown is more than just a bakery; it's a local institution that brings a taste of Pennsylvania heritage to the community. With its authentic products, commendable customer service, and affordable options, it remains a highly suitable and cherished destination for locals seeking their favorite soft pretzel fix.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- On-site services
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
It was really hard to tell that the place was there because it says Duncan pretzels on the sign that you can see from the road. However, when you get beside Duncan, you see this little entrance to the pretzel factory. My husband purchased 2 cinnamon sugar pretzel cups. He purchased a box of bite-size pretzels with cheese. He also got two of the larger salted pretzels. The pretzels were not warm, and that may be contributing to our review. The cinnamon sugar pretzels with the glaze was delicious even while cold. The frozen lemonade slushy was delicious and refreshing. Also, this place is not terribly expensive which makes it pretty good.
Jul 30 · Lolita Pollard-KezeleGood hot fresh soft pretzel rivets. Quality is good. Little salty for my taste but easy to rub salt off. Lots of dip choices. Specials through the week. Pretzel dogs,cheese steak bites.We bought a cup of pretzel rivets for $3.00. Friendly staff.
May 31 · Marlene BlackI picked up a tray of mini pretzel’s for a PA Foods lunch my kid’s 4th grade class was having. The pretzels were ready and fresh when I picked them up and the staff was great. The kids absolutely loved them!
Jun 9 · Tracey Librandi MummaThe salted pretzel nugs were dry and hard. The cheddar chz dip was gross and smelled horribly artificial. The cinnamon nugs and salted caramel dip were better, but not great. The service was impeccable though. Great workers. The company needs to revamp the recipe asap!
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
