I’m a Philly Pretzel girl. I’m from Atlanta, so when I’m visiting I’m getting my fix on. I always come to the Broad/Onley location. Never again. Why would the owner be out of uniform but expect it from his workers. Freedom of speech you say?…I get it, but there is a time and place for everything. Couldn’t tell you how the pretzels were that day. After a conversation with the owner, I walked out.
Aug 20 · Judy ConnorPhilly Pretzel Factory
5600 N Broad St, Philadelphia, PA 19141, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 5600 N Broad St, Philadelphia, PA 19141, USA
- Phone
- (267) 900-2615
- Website
- Visit official site
- Rating signal
- 4.0 from 160 recorded reviews
Listed operating hours
- Monday6:00 AM – 7:00 PM
- Tuesday6:00 AM – 7:00 PM
- Wednesday6:00 AM – 7:00 PM
- Thursday6:00 AM – 7:00 PM
- Friday6:00 AM – 7:00 PM
- Saturday8:00 AM – 7:00 PM
- Sunday9:00 AM – 5:00 PM
About and visit notes
Introduction / Overview
For residents across Pennsylvania, particularly those in the Philadelphia area, the soft pretzel is more than just a snack—it's a cultural staple and an integral part of local identity. No business captures the essence of this tradition quite like the Philly Pretzel Factory. The location at 5600 N Broad St in Philadelphia stands as a crucial local bakery, dedicated to serving up fresh, hot, and perfectly salted soft pretzels and a creative array of pretzel-based specialties every day. This is not a typical sweet bakery, but a proud institution specializing in the savory, chewy, and satisfying taste that the region is famous for.
The Philly Pretzel Factory on North Broad Street acts as a dynamic hub, combining the services of a neighborhood bakery with the capabilities of a large-scale caterer and wholesale bakery. This unique combination allows them to meet the needs of a single customer looking for a quick bite, a family picking up a weekend treat, or a local business needing hundreds of pretzels for an event. Their commitment is to consistency and the distinct taste that has made the Philly pretzel iconic across the state and beyond. They offer an affordable and authentic taste of Philadelphia, whether you're grabbing a single pretzel for a quick visit or a massive crowd-pleaser box for a gathering.
Beyond the classic pretzel, the menu has evolved to include creative stuffed pretzels and pretzel dogs, broadening their appeal from a simple baked good vendor to a specialty quick-service provider. For any Pennsylvania local looking to experience a true piece of the city's food heritage, or to source the freshest soft pretzels in bulk, the North Broad Street location of the Philly Pretzel Factory is the authentic go-to spot.
Location and Accessibility
The Philly Pretzel Factory is conveniently situated in a high-traffic area of Philadelphia, making it a key destination for locals and those passing through the northern part of the city. The precise address is: 5600 N Broad St, Philadelphia, PA 19141, USA. This location positions it well to serve communities in the immediate vicinity and the wider Philadelphia metropolitan area, accessible via major city roads.
Accessibility is a priority for this local business, ensuring that all community members can easily access their beloved pretzels:
- The facility features a Wheelchair Accessible Entrance, making it easy for customers with mobility needs.
- The nature of the business—focused on quick transactions—means planning for a quick visit is highly recommended, allowing patrons to efficiently get their fix.
As an establishment deeply rooted in the city, its location on North Broad Street places it in a prime commercial corridor, offering an authentic urban Philadelphia experience while ensuring functional access for a bustling clientele.
Services Offered
Philly Pretzel Factory on North Broad Street offers a comprehensive range of services, catering to individual consumers, businesses, and event planners across Pennsylvania:
- Delivery: Conveniently offers delivery service, allowing customers to enjoy fresh pretzels without leaving their home or office.
- Takeout: Fast and reliable service for customers who wish to pick up their orders in person.
- In-store Pickup: A dedicated option for orders placed ahead of time, ensuring efficiency during peak hours.
- Onsite Services: Facilitates the core business of baking and serving freshly made products directly to customers.
- Catering and Party Trays: Specializes in large orders ideal for events, parties, and business meetings. Options include Small Rivet Tray ($48.00), Mini Pretzel Tray ($48.00), All Mini Dogs ($96.00), Mini Cheesesteaks & Rivets ($90.00), and the ultimate All Mini Cheesesteaks ($108.00).
- Wholesale Bakery: Provides products in bulk quantities, such as the 100 Pretzels option ($60.00), ideal for resale or large-scale events, cementing its role as a key wholesale supplier in the region.
Features / Highlights
What makes the Philly Pretzel Factory a Pennsylvania favorite is its dedication to classic taste and its impressive variety of creative specialties. Here are the core features and highlights:
- Authentic Philly Soft Pretzels: The foundation of the business, offering the iconic, hand-twisted, fresh-baked soft pretzel. Available in convenient quantities ranging from 1 Pretzel ($1.50) up to a 100-count box ($60.00), perfectly suited for crowd-pleasing at any size gathering.
- Savory Stuffed Pretzels: The menu includes exciting specialty items that go beyond the traditional pretzel, such as the Pepperoni Melt ($5.10) and the Spicy Pretzel Sausage ($3.90), offering a filling, savory snack or light lunch.
- Pretzel Dogs and Mini Cheesesteaks: A favorite savory option, the Pretzel Dog ($3.30) features a delicious hot dog wrapped in a soft pretzel. Additionally, the Mini Cheesesteaks ($7.20) are a unique offering, combining two Philadelphia food staples into one convenient snack.
- Rivet Options for Snacking and Sharing: The smaller, bite-sized “Rivets” are a highly popular, easy-to-eat option, available in a Rivet Shaker ($3.60), Rivet Box ($6.00), or a large Rivet Bucket ($18.00) for group snacking.
- Variety of Dips and Toppings: The experience is enhanced by a wide selection of dipping sauces, ranging from the savory Super Hot Mustard ($0.60 Small) and Cheddar Cheese ($0.90 Small) to the sweet Butter Cream ($0.90 Small), Cinnamon Dip ($0.90 Small), and Brownie Batter ($0.90 Small).
- Convenient Payment Methods: Offers modern payment options, including Credit Cards, Debit Cards, and NFC mobile payments, facilitating fast and easy transactions for customers on the go.
Contact Information
For all your pretzel needs, from placing a large catering order to inquiring about the day's fresh bake, here is the direct contact information for the North Broad Street location:
- Address: 5600 N Broad St, Philadelphia, PA 19141, USA
- Phone: (267) 900-2615
What is Worth Choosing
For any Pennsylvania local visiting the Philly Pretzel Factory on North Broad Street, selecting an item that maximizes the authentic local experience and flavor is key. While the classic 1 Pretzel ($1.50) is the essential starting point for its iconic, perfect chew and salt level, there are specific items that truly showcase the factory’s unique offerings.
For a unique, hearty snack, the Mini Cheesesteaks ($7.20) come highly recommended. This item perfectly encapsulates the spirit of Philadelphia street food by wrapping a savory cheesesteak filling inside a soft pretzel shell—a true fusion of two local legends. It’s an ideal choice for a satisfying, savory treat that you won't find at every pretzel shop.
For group gatherings or family occasions, one of the Party Trays is an undeniable winner. The Mini Dogs & Rivets Tray ($78.00) provides an excellent balance of savory and snackable items. The Mini Pretzel Dogs offer a more substantial bite, while the Rivets provide the perfect bite-sized, easy-to-share version of the classic pretzel. This combination ensures there is something for everyone, making event planning simple and delicious.
Finally, no pretzel order is complete without the right dip. For the traditionalist, the Super Hot Mustard ($0.60 Small) offers a classic, sharp tang that cuts through the dough's starchiness. However, for those looking to indulge in a truly decadent experience, pairing the pretzels or the Cinnamon Twist ($3.90) with the Brownie Batter Dip ($0.90 Small) provides a surprisingly delicious sweet contrast, turning the pretzel into a versatile dessert. Whether for a quick, essential snack or catering a major event, the Philly Pretzel Factory on North Broad Street remains a celebrated and vital part of Pennsylvania’s culinary landscape.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Onsite services
- Takeout
Accessibility
- Wheelchair accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I walked in and asked for 1 pretzel. The cashier had an attitude and said $3. I was confused why it was $3. After I paid, she gave me a few little pretzels. If I couldn't purchase one regular pretzel, she should've stated that.
May 18 · Jane DoeThis place is so dirty the pretzels are rarely fresh and often over cooked. The female employees are trifling and rude. And always have an attitude for absolutely no reason.
May 28 · ChickenThis is one of my favorite spots to stop in and get hot and/or soft pretzels. The staff is cool. This morning I got angry because I ordered three rows of minis based on their sign: 3 rows of minis for $6. I was charged $7.50. When I questioned it I was told there was no button to push to ring me up for $6. I am a stickler for accurate advertisement. I don't like feeling like I'm being taken advantage of to my face. Unfortunately, I will not be back.
May 23 · Michelle ReneeEvery once in a while for the past several years I would come to this place to buy pretzels. The quality, customer service, and professionalism has declined over the years and it is worse now than before. I came in to buy pretzels on May 31, 2022 in the afternoon. It was truly terrible and it was the worst form of customer service and unprofessionalism I have ever seen in my life. I will not be going back to this particular location.The cashier was conducting side conversations with two men that were way too long during and after they received their order, even to when the two men were at door and supposed to be leaving! Another woman and I were annoyed and stressed because of this foolishness. During her conversation with them as the two men were supposed to be leaving, I interrupted her and asked for two pretzels. She gave me my order and I left. The problem with this location is there are too many men hanging around there and they act foolish while in the store as well. A business should be treated like a business and customer service is what will make or break your business. I have chosen another location to go to instead that respects its customers, but especially values a customer’s time and money.
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
