We drove by never had Philly pretzels factoryWe were surprised at the service she seemed very annoyed. We asked for cheese and mustard she grabbed the large one . My wife said NO we just want the small cheese and mustard.I was blown away how angry she got we left and a few miles up the road noticed she still charged us for the large dips .We called immediately and said you overcharged us .We appreciate and respect that the owner reached out to address this issue thank you againHonestly we will have to try again another time
Jul 8 · Moses moustafaPhilly Pretzel Factory
553 Scranton Carbondale Hwy, Scranton, PA 18508, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 553 Scranton Carbondale Hwy, Scranton, PA 18508, USA
- Phone
- (570) 207-2882
- Website
- Visit official site
- Rating signal
- 4.0 from 120 recorded reviews
Listed operating hours
- Monday10:00 AM – 3:00 PM
- Tuesday10:00 AM – 4:00 PM
- Wednesday10:00 AM – 6:00 PM
- Thursday10:00 AM – 6:00 PM
- Friday10:00 AM – 6:00 PM
- Saturday10:00 AM – 6:00 PM
- Sunday10:00 AM – 3:00 PM
About and visit notes
For residents across Pennsylvania, particularly in the Scranton area, the soft pretzel holds a special place in the culinary landscape. It's more than just a snack; it's a piece of regional heritage, and Philly Pretzel Factory brings that authentic, hand-twisted goodness right to your doorstep. Located on Scranton Carbondale Highway, this factory outlet offers a taste of the iconic Philadelphia pretzel, made fresh daily and ready to satisfy your cravings for that perfect chewy, salty treat.
Philly Pretzel Factory was founded in 1998 by Dan DiZio and Len Lehman, born from a childhood passion for selling pretzels on Philadelphia street corners. This deep connection to Philly's pretzel culture means that every pretzel is crafted with a commitment to tradition and quality. They pride themselves on delivering fresh, hand-twisted pretzels made with simple ingredients, ensuring that what you get is a genuine, classic Philly-style soft pretzel. This dedication has earned them a loyal customer base across their many locations, making them one of the largest soft pretzel chains in the U.S.
While recent customer experiences at this specific location have highlighted some service and operational inconsistencies, it's important to recognize the core product that Philly Pretzel Factory strives to deliver. The authentic taste and texture of their fresh-baked pretzels remain the cornerstone of their appeal. Whether you're looking for a quick bite, a snack for the office, or a party tray for a gathering, Philly Pretzel Factory in Scranton aims to provide that beloved, fresh-baked pretzel experience that is so integral to Pennsylvania's snack culture. It's a reminder of how a simple, well-made product can become a cherished part of local life.
Philly Pretzel Factory is conveniently situated at 553 Scranton Carbondale Hwy, Scranton, PA 18508, USA. This address places it along a major commercial artery in Scranton, a central location within Northeastern Pennsylvania. The Scranton Carbondale Highway is a well-trafficked route, making the bakery easily accessible for residents throughout Scranton and the surrounding communities in Lackawanna County.
Its roadside location generally provides good visibility and straightforward access for those traveling by car. While direct parking availability at the specific storefront can vary, commercial strips like Scranton Carbondale Highway typically offer dedicated parking lots or ample street parking in the vicinity, allowing for convenient stops. For individuals utilizing personal vehicles, navigating to this location is usually uncomplicated, as it's part of a familiar retail corridor. Public transportation options in Scranton might include bus routes that serve major commercial areas, potentially making the Philly Pretzel Factory accessible to those who rely on public transit, though direct stops may require checking local bus schedules. The ease of reaching this location, whether for a quick grab-and-go order or a larger party tray pickup, contributes significantly to its suitability as a local snack destination for Pennsylvanians.
Philly Pretzel Factory specializes in a focused menu centered around its signature fresh, hand-twisted soft pretzels and complementary items. Their services are designed for quick enjoyment, catering to individual cravings as well as larger group needs.
- Classic Soft Pretzels: Their flagship product, hand-twisted and baked fresh throughout the day. These are available in various quantities, such as 5, 10, or 20 pretzels, or as part of a "Crowd Pleaser" (25 pretzels with a bottle of mustard).
- Pretzel Rivets/Nuggets: Bite-sized versions of their classic pretzels, often served in a "Rivet Shaker" cup with a small dip or in larger "Rivet Buckets" or party trays. They also offer Cinnamon Rivet Shakers.
- Pretzel Dogs: An all-beef hot dog (sometimes Dietz & Watson) wrapped in their pretzel dough and baked. They also offer "Spicy Pretzel Sausage" and "All Mini Dogs Party Tray."
- Specialty Pretzels: This may include items like the "Pepperoni Melt" (pepperoni and cheese on a pretzel with marinara) or "Mini Cheesesteaks" wrapped in pretzel dough.
- Dips: A wide assortment of pretzel dips to complement the pretzels, including classics like Melted Cheddar Cheese and various other options (e.g., Mustard, Caramel, Chocolate, Buttercream, Brownie Batter, Cookies and Cream). These are available in small and large sizes.
- Party Trays: Designed for gatherings, these trays feature various combinations of pretzels, rivets, pretzel dogs, and mini cheesesteaks, typically served with multiple dips and suitable for serving approximately 20-25 guests. Options include:
- Small Rivet Tray
- Large Rivet Tray
- Mini Pretzel Tray
- Mini Dogs & Rivets Party Tray
- All Mini Dogs Party Tray
- Mini Cheesesteaks & Rivets Party Tray
- Mini Cheesesteaks & Mini Dog Party Tray
- Bottled Mustard: For true pretzel aficionados, they offer their signature brown mustard in bottles.
- Online Ordering & Pickup/Delivery: Customers can place orders online for convenient pickup or, in some cases, delivery through third-party services like DoorDash or Grubhub. Online ordering hours are typically from 10:00 AM to 4:40 PM for pickup.
Philly Pretzel Factory in Scranton, PA, offers several key features and highlights that make it a distinctive and popular choice for pretzel lovers in the region.
- Authentic Philly-Style Soft Pretzels: The core appeal lies in its commitment to the traditional Philadelphia soft pretzel. Each pretzel is hand-twisted and baked fresh throughout the day, providing that signature chewy texture and salty flavor that is highly recognizable and beloved in Pennsylvania.
- Freshly Baked: A primary highlight is the emphasis on freshness. Pretzels are made on-site and are intended to be consumed hot, ensuring optimal taste and texture, a significant differentiator from pre-packaged alternatives.
- Variety for All Tastes: Beyond the classic soft pretzel, the menu includes a range of options like bite-sized "rivets," savory "pretzel dogs" (hot dogs wrapped in pretzel dough), and specialty items like pepperoni melts or mini cheesesteaks, catering to diverse preferences.
- Extensive Dip Selection: A wide array of dipping sauces, including various cheeses, mustards, and sweet options (like caramel or chocolate), allows for customizable flavor experiences and complements the pretzels perfectly.
- Party Tray Convenience: For events and gatherings, their comprehensive selection of party trays, featuring various combinations of pretzels, rivets, and pretzel dogs with dips, offers an easy and crowd-pleasing catering solution.
- Local Pennsylvania Icon: As a brand deeply rooted in Philadelphia's pretzel culture, visiting Philly Pretzel Factory offers a taste of a true Pennsylvania culinary tradition right in Scranton.
- Online Ordering Option: The availability of online ordering for pickup provides added convenience, allowing customers to place their orders ahead of time and ensure their desired items are ready upon arrival.
For inquiries, to place an order, or to learn more about the current offerings and operating hours of Philly Pretzel Factory in Scranton, PA, you can use the following contact details:
Address: 553 Scranton Carbondale Hwy, Scranton, PA 18508, USA
Phone: (570) 207-2882
Mobile Phone: +1 570-207-2882
Current operating hours for this location are generally Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. Online ordering for pickup is typically available from 10:00 AM to 4:40 PM. It is advisable to call ahead, especially for larger orders or if you plan to visit close to closing time, to ensure product availability and confirm hours, as local operations can sometimes vary.
For residents across Pennsylvania, particularly in the Scranton area, Philly Pretzel Factory on Scranton Carbondale Highway offers a highly suitable and authentic option for satisfying their pretzel cravings. Its primary suitability stems from its dedication to the classic Philly-style soft pretzel, a regional culinary icon. Locals can enjoy fresh, hand-twisted pretzels made with simple ingredients, ensuring a taste and texture that is genuinely reminiscent of the beloved snack from Philadelphia's streets. This commitment to traditional quality provides a unique and comforting treat that resonates deeply with the local palate.
Beyond the classic pretzel, the factory's diverse menu, including savory pretzel dogs, convenient pretzel rivets, and an impressive array of dips, ensures there’s a perfect option for any preference or occasion. Whether it's a quick, individual snack, a family treat, or a large party tray for an event, Philly Pretzel Factory provides flexible solutions that cater to varying needs. The availability of party trays is particularly beneficial for local gatherings, offering a convenient and crowd-pleasing food option that requires minimal effort.
While occasional operational issues may arise, the core value proposition of fresh, authentic pretzels remains strong. For locals in Scranton, having a dedicated source for these iconic pretzels, especially one that offers online ordering for pickup, adds significant convenience to their daily lives. It’s a place that allows them to quickly grab a taste of a beloved Pennsylvania tradition, making Philly Pretzel Factory a truly fitting and valuable addition to the local culinary scene.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- On-site services
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I placed an online order for 5:45pm pickup on 7/19. I arrived at 5:15pm to find the store completely closed for the day despite my order being paid and being 30 minutes early for pick up. I called today to find out why the store was closed and was told they are supposed to be open until 6pm but they were probably ‘dead’ and decided to close early for the day. How is it remotely professional to close for being slow despite having online orders to fulfill with no call to the customer. Would not recommend this location for that reason alone. I do hope management is made aware and intervenes on training and order fulfillment.
Jul 20 · Lisa GruszeckiI placed an order a few days prior for a party I was attending today. I've ordered here once before and just like last time, when I arrived, my pick up order was not ready. Thankfully I didn't I have timeline but it was annoying to have to wait for my entire order to be put together. I could tell by the girls faces they were confused and had absolutely no idea there was a pick up order when I gave them my name. It was also extremely hot so I'm not even sure their AC was running. They rushed to put it together quickly but you can tell they were so stressed out. There were only 3 young girls working with absolutely no adult in sight which I'm pretty sure is illegal if they were actually underage. They ran out of gloves and couldn't even contact anyone for more gloves and were using rubber gloves for the time being. The place was absolutely filthy. I had 2 spiders walking on me as I was waiting. This was at 10 AM so I am unsure how the remainder of their day went. Thankfully the pretzels turned out pretty good but by the look of the place I was worried even bringing them to the party. But, I give the girls kudos for pushing through because that was absolutely insane and I probably would have quit on the spot. Whoever owns this facility really needs to get it together before they get shut down. There was another couple before me and I think they felt just as bad for those poor girls and the working conditions. It unfortunate because it's the perfect party food but the way the place looked and how disorganized it was, clearly they need a revamp and I really hope they figure it out.
Jun 30 · Aida RibanovicGroup of 5 adults and 5 children...we all went in on a Sunday about a half hour after they opened. Store was nice and clean and smelled real good. The 2 staff were great, we jammed up the operation for a few minutes all thinking about what we wanted etc. They knew the prices and were accurate when they told us how long it would be for the bunch of hot dogs we ordered. (Only took like 7 minutes) . We all stood around and ate our other things while we waited. A handful of other customers were helped while we waited, a few picking up ordered trays that were already prepared. The counter girl was quick and helpful and polite to everyone she took care of. I once upon a time worked at a philly pretzel factory, first time back to one in over 10 years, and I was very happy with the service and the food and the store.
Aug 14 · Joshua CyrWe pre ordered and pre paid for pretzels and dips for the Super Bowl however when we got there and waited in line for over an hour they advised there was none of the dips we paid for available and then we had to wait again to get a refund! Please don’t take preorders and payment for services you can’t provide
Feb 12 · jacqueline dwinchickCompare another bakery nearby
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