This bakery is all style, no substance. The pastries look decent, but everything I tried was bland and clearly made with cheap ingredients. Dry cake, fake-tasting frosting, and zero flavor. Disappointing all around. Won’t be back. I suggest the Placid Baker if you desire quality.
Jul 15 · Edward LedbetterBAKERY PROFILE
The Cookie Factory
★ 4.0176 recorded reviewsUS$1–10
520 Congress St, Troy, NY 12180, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 520 Congress St, Troy, NY 12180, USA
- Phone
- (518) 268-1060
- Website
- Visit official site
- Rating signal
- 4.0 from 176 recorded reviews
HOURS
Listed operating hours
- Monday7:00 AM – 7:00 PM
- Tuesday7:00 AM – 7:00 PM
- Wednesday7:00 AM – 7:00 PM
- Thursday7:00 AM – 7:00 PM
- Friday7:00 AM – 7:00 PM
- Saturday7:00 AM – 7:00 PM
- Sunday7:00 AM – 7:00 PM
About and visit notes
Located in the city of Troy, New York, The Cookie Factory is a bakery that serves the local community with a range of baked goods. Situated at 520 Congress Street, this establishment provides a variety of pastries, cakes, and other treats for its patrons. As a fixture in the local area, it aims to cater to residents seeking baked goods for various occasions, from a simple afternoon snack to larger events. The bakery's presence contributes to the diverse culinary landscape of Troy, offering another option for those looking for sweet treats. This article provides an overview of The Cookie Factory, its location, the types of products it offers, and some of the public feedback it has received. The goal is to present a factual and informative look at the business, helping local users in the New York region learn more about this particular bakery. The information is based on public data, including the business address, contact details, and available customer reviews. The following sections will delve into the specific details of the bakery, aiming to give a comprehensive picture of what customers can expect when they visit. The content is designed to be neutral and informative, allowing readers to form their own conclusions based on the provided information. This structured approach ensures that all relevant aspects of the business are covered, from its physical location to the types of items it sells, as well as the experiences of real customers who have shared their opinions publicly. It is important to note that the following sections are based on information that is publicly accessible and does not invent any details about the establishment.
The Cookie Factory is situated at 520 Congress St, Troy, NY 12180, USA. This address places it within a well-known part of the city, making it a familiar name to many residents. The location on Congress Street is accessible for both people traveling by car and those using public transportation. For drivers, street parking is typically available in the surrounding area, although availability may vary depending on the time of day. This makes it a relatively convenient stop for a quick pickup. The area is also served by local bus routes, which provides an alternative for individuals who do not drive. The bakery's presence in a central part of Troy means it is easily integrated into the daily routines of many locals, whether they are running errands, heading to or from work, or simply exploring the city. The strategic location on a major street enhances its visibility and makes it a straightforward destination for those seeking a bakery in the region. This ease of access is a key factor for any local business, and The Cookie Factory's address provides a good level of convenience for potential customers throughout the Troy area. The clear and simple address ensures that anyone using navigation tools or local maps will have no trouble finding the establishment, which is crucial for attracting both new and returning patrons. The physical location plays a significant role in its accessibility within the local community, making it a potential option for residents whenever they are in the area.
Based on publicly available information, The Cookie Factory offers a variety of baked goods and desserts. The services are centered around providing these items to the local community for both individual consumption and special events. While specific details about the full range of products may vary, the following items have been mentioned in customer feedback and public descriptions.
- Cookies: The business name itself suggests a focus on cookies, and customer reviews confirm they sell a variety of these, including a product referred to as “Fudge Fantasies” cookies.
- Pastries: Public comments indicate that the bakery offers various pastries, which are noted for their visual appearance.
- Cakes: The menu includes cakes, with a specific review mentioning a "dry cake" with "fake-tasting frosting."
- Other Baked Goods: The general category of baked goods is offered, which includes various treats beyond just cookies, cakes, and pastries. The selection is intended to provide options for a diverse customer base.
The business primarily functions as a retail bakery, where customers can purchase items to take away. There is no information to suggest it is a full-service restaurant or cafe with extensive seating, as the focus appears to be on the baked goods themselves. The items are available for purchase from their physical location, which is a standard service for bakeries. The selection of products is designed to meet the needs of people looking for sweet treats and desserts for personal consumption or to share with others. This service model is common for bakeries and aligns with the expectations of most customers in the local area.
The Cookie Factory has several key features and highlights that are evident from public information and customer experiences. These points provide insight into the characteristics of the establishment and its products.
- Location in Troy: A significant feature is its physical presence at 520 Congress St in Troy, NY. This location makes it a part of the local community and a potential destination for residents in the Capital Region.
- Focus on Baked Goods: The business is dedicated to selling a range of baked goods, including cookies, pastries, and cakes. This specialization is a key part of its identity.
- Visual Presentation: One customer review noted that the pastries "look decent" and have "style." This suggests an emphasis on the visual appeal of the products, which can be an important factor for many consumers.
- Pricing: A review about the "Fudge Fantasies" cookies mentioned a feeling of "flushing money down the drain," which could be an indication of the perceived value for the price.
- Customer Feedback: The available reviews highlight specific aspects of the products, such as "dry cake," "fake-tasting frosting," and a lack of "flavor" in general. Another review mentions the "dry and generic" taste of the cookies. These comments are a direct reflection of customer experiences.
- Comparison to Competitors: Public feedback often compares The Cookie Factory to other local bakeries, such as The Placid Baker and Bella-Napoli Italian Bakery. These comparisons suggest that customers are often evaluating the quality of the products against other local options in the Troy area.
For individuals interested in contacting The Cookie Factory, the following details are available. The business maintains a presence in the local community through its physical location and a dedicated phone number.
Address: 520 Congress St, Troy, NY 12180, USA
Phone: (518) 268-1060
The Cookie Factory is a suitable option for locals in the New York region, specifically those in the Troy area, who are looking for a bakery. Its location at 520 Congress Street makes it a convenient and easily accessible option for residents seeking baked goods. The bakery's presence contributes to the local economy and provides another choice for community members to purchase cakes, cookies, and pastries. While public feedback on the taste and quality of the products has been mixed, with some reviews describing items as "bland," "dry," and made with "cheap ingredients," the establishment nonetheless remains a part of the local business landscape. The suitability of the bakery for locals ultimately depends on individual preferences and what they are looking for in a baked good. For a resident simply looking for a nearby option for a quick purchase, the convenience of the location may be the primary draw. As a local business, it offers a specific service to the community, and its continued operation provides an option for those who are either familiar with its offerings or wish to try it for themselves. The availability of multiple bakeries in Troy, as mentioned in customer reviews, gives locals the opportunity to compare and choose the one that best fits their personal taste and quality expectations. Therefore, The Cookie Factory stands as one of several options for locals in the Troy, NY area to consider for their baked goods needs.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- Takeaway
Accessibility
Dining options
- Breakfast
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free of charge street parking
- Free parking lot
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
fudge 14cupcakes 11birthday 9cookie cake 7frosting 7cheesecake 7eclairs 6cannoli 5filling 5walked 5
I bought a box of “Fudge Fantasies” cookies from The Cookie Factory in Troy, and honestly, it felt like flushing money down the drain. You’d be far better off making the short trip to Bella‑Napoli Italian Bakery also in Troy. Bella‑Napoli cookies are consistently fresh, with the right hint of sweetness and delicious chocolate! While The Cookie Factory’s version is dry and generic, Bella‑Napoli uses high‑quality butter and real vanilla, giving each bite a rich, homemade taste. Do yourself a favor and skip The Cookie Factory your taste buds will thank you.
Jul 21 · GoldenSecond time after a few years away. Clean place. Large and filled with more treats than you can imagine. I tried the fudge brownie, fudged chocolate chip cookie and the peanut butter cookie. Many other things looked great, especially the cinnamon bread. This is a solid three and a half star place. The brownie was good but should have been much more dense and flavorful. The fudged chocolate chip cookie was lacking taste/freshness but was still good. The peanut butter cookie was also just good and the best out of the my three selections. Two other co-worker's bought treats and they said they loved them so perhaps I'm just here on the wrong day. Worth a try if you are in Troy.
Mar 9 · Joe MasucciThe Cookie Factory is TOP TIER! They made my cake for my gender reveal and the cake came out absolutely amazing! Better than the inspiration picture I provided! The details on the cake were amazing, the cake tasted amazing and my guests were amazed by not only how amazing the cake tasted but the PRICE which is affordable! Recommend all my guests! Thank you so much Cookie Factory! I will definitely be ordering for my baby shower!
Dec 3 · Caranissa KellyThank you to the Cookie Factory for doing my RN graduation cookies. Cait (Designer) was very kind, patient and professional. Barb assisted me with my cupcake order and was helpful with the situation. My whole experience with the cookie factory was amazing and I was very pleased with my orders.
May 12 · DègeNEARBY ALTERNATIVES
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.