We just had an excellent experience of customer service at this location. This is not always our experience at this location.The employee, Stephanie, was not only working hard to deliver our order (& others) in an efficient manner, but her friendliness and attention to the customers was noteworthy. She went out of her way to interact positively with each costumer and communicated all along the way while still attending to the task at hand.I know her job can be thankless, but she definitely stood out today for her commitment to providing a great experience. If she is not already on track to be considered for a manager position then she should be. People like her who understand the whole of what delivers a great product, are what makes a location stand out.To Stephanie, keep being exceptional in life. There are people who notice.
Jul 26 · Kevin GwinAuntie Anne's | Cinnabon | Carvel
711 S Seeley Ave, Chicago, IL 60612, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
Essential details
- Address
- 711 S Seeley Ave, Chicago, IL 60612, USA
- Phone
- (312) 285-2083
- Website
- Visit official site
- Rating signal
- 3.0 from 49 recorded reviews
Listed operating hours
- Monday10:30 AM – 9:15 PM
- Tuesday10:30 AM – 9:15 PM
- Wednesday10:30 AM – 9:15 PM
- Thursday10:30 AM – 9:15 PM
- Friday10:30 AM – 9:15 PM
- Saturday10:30 AM – 9:15 PM
- Sunday10:30 AM – 9:15 PM
About and visit notes
Introduction / Overview
For Illinois residents seeking the ultimate trifecta of comfort food indulgence, the combined location of Auntie Anne's, Cinnabon, and Carvel at 711 S Seeley Ave in Chicago offers a unique and unbeatable destination. This tri-brand establishment brings together three highly recognized names in baked goods and frozen desserts under one roof, providing an incredible range of choices for savory snacks, sweet pastries, and classic ice cream. Situated within the Illinois Medical District, this location serves as a welcoming spot for local workers, patients, and residents across the greater Chicago area to satisfy nearly any craving.
The concept of combining these iconic brands is centered around offering convenience without compromising on quality or variety. Whether you are looking for the salty, buttery perfection of a hand-rolled pretzel, the gooey, Makara cinnamon-infused warmth of a world-famous cinnamon roll, or a celebratory ice cream cake, this bakery complex has you covered. It's designed to be a "Quick visit," making it perfectly suited for busy Illinois patrons who need a reliable, efficient, and delicious stop during their day. The extensive and diverse menu ensures there is a treat for every taste, making it an ideal choice for both individual indulgence and family gatherings.
Location and Accessibility
The location of Auntie Anne's | Cinnabon | Carvel is strategically placed for maximum convenience in a highly trafficked area of Chicago, ensuring accessibility for customers throughout Illinois.
Address: 711 S Seeley Ave, Chicago, IL 60612, USA
This address places the multi-brand bakery within the area often associated with the Illinois Medical District (IMD), providing easy access for the local community and those visiting the medical facilities. The site is optimized for a stress-free experience, a significant advantage in a city like Chicago.
Accessibility Notes for Illinois Users:
A major convenience factor for this location is the inclusion of a dedicated, free parking lot, a notable benefit that simplifies a visit for customers traveling by car from nearby Illinois suburbs or other parts of the city. Furthermore, the establishment is committed to accommodating all patrons, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. Beyond in-store service, the bakery offers extensive options for ordering and retrieval, including Delivery, In-store pickup, and Takeout, catering to modern consumer needs and ensuring that their delicious products are accessible no matter the customer’s schedule or location within the service area. Payment is also made convenient with options for Credit cards, Debit cards, and NFC mobile payments.
Services Offered
This unique tri-brand bakery provides a comprehensive array of services focused on baked goods, drinks, and ice cream, designed to meet diverse customer needs from a quick snack to large party orders.
- In-Store Retail & Takeout: Offering quick and efficient service for customers to purchase and take away items from all three brands—Auntie Anne's pretzels, Cinnabon rolls, and Carvel ice cream.
- Delivery and In-store Pickup: Catering to modern convenience with delivery options and the ability for customers to order ahead and pick up their items quickly.
- Large/Bulk Pretzel Orders: Selling popular Pretzel Buckets (Original, Cinnamon Sugar, Pepperoni, and Mini Pretzel Dogs) designed for sharing at parties, office meetings, or family events.
- Cinnabon Party Packs: Providing ready-to-heat CinnaPacks™ (Classic, MiniBon®, BonBites™, Topped Bons, and options with Colorful Frosting) ideal for home or event entertaining.
- Custom Ice Cream Cakes: Carvel’s signature offering, providing a range of ice cream cakes and frozen treats perfect for celebrating any occasion, from birthdays to milestones.
- Beverage Service: A full line of complementary drinks, including Coffee, Original and Frozen Lemonades, Lemonade Mixers, and Cinnabon Beverages like Mochalatta Chill®.
- Dip and Topping Customization: A wide selection of dips for pretzels (Cheese, Marinara, Cream Cheese, Sweet Glaze, Honey Mustard, Hot Salsa Cheese, Caramel) and topping sides for Cinnabon items.
Features / Highlights
The most significant feature of this location is the powerful combination of three specialty brands, creating a one-stop-shop for sweet and savory cravings, bolstered by excellent logistics and location attributes.
- Three-Brands-in-One Concept: A single location offering fresh-baked Auntie Anne’s Pretzels, warm Cinnabon Cinnamon Rolls, and Carvel Ice Cream and Cakes, maximizing selection and convenience for the local Illinois user base.
- Fresh, Signature Products: Famous for the buttery Original Pretzel, the Sweet Almond Pretzel, Cinnamon Sugar Pretzel Nuggets, the Classic Cinnabon Roll, and Caramel Pecanbons®, all made with trademark quality.
- Excellent Foundational Service: While general customer experiences can vary, the commitment to outstanding service is highlighted by specific staff members, such as a standout employee named Stephanie, whose efficiency, friendliness, and dedication to a "great experience" are noteworthy.
- Maximum Accessibility: Features like the free parking lot and full accessibility for wheelchairs (entrance and parking) set this location apart as a user-friendly and convenient spot in Chicago.
- Variety of Treats: The extensive menu provides options for every mood, from savory Mini Pretzel Dogs and Pepperoni Nuggets to TurtleBons and Cookie BonBite Sandwiches, alongside seasonal treats like Watermelon Lemonade Mixers.
Contact Information
To coordinate a large CinnaPack order, inquire about a Carvel Ice Cream Cake, or confirm the daily selection of hot pretzels, customers in the Illinois region can use the following information:
Address: 711 S Seeley Ave, Chicago, IL 60612, USA
Phone: (312) 285-2083 or +1 312-285-2083
What is Worth Choosing
Choosing the Auntie Anne's | Cinnabon | Carvel location at 711 S Seeley Ave is a choice for unparalleled convenience and variety. For Illinois residents, this unique combination means that a single stop can satisfy multiple cravings or fulfill the needs of a diverse group with ease. You no longer have to choose between a hot, salty pretzel and a sweet, gooey cinnamon roll—you can have them both, alongside an irresistible ice cream treat.
The clear logistical advantages, including the rare offering of a free parking lot in a busy Chicago area, make this establishment a practical choice for everyone. Furthermore, the commitment to providing a "Quick visit" experience, supported by multiple ordering methods (delivery, pickup, takeout), ensures that convenience is a top priority. While the service experience is sometimes inconsistent, the positive highlights, such as the exemplary customer focus shown by team members like Stephanie, demonstrate the potential for truly exceptional service. Ultimately, the sheer breadth of the menu—from savory pretzel nuggets dipped in Cheese Dip, to Caramel Lover CinnaPacks, to ice cream cakes—combined with the excellent accessibility, makes this tri-brand bakery a high-value, go-to destination for snacks, desserts, and party needs throughout the Illinois region.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- Free parking lot
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Wanted to order fresh pretzels instead of the ones on display because they had no business. The female staff shook her head while making them and complaining about me. I felt like I might have asked for too much and asked if I get cancel the order. She comes towards waving her hands and yelling at me about how she was talking to her boss, not talking to me. Her boss just stood there saying it’s okay?After I felt attacked, literally had a panic attack and cried, still she yelled some more and then apologized, told me she would make me everything I wanted fresh and explained that she was talking on the phone (with no headphones or a phone in sight). I told them I didn’t want anything and just give me my refund.I respect everyone who works and earns a salary but I just literally got out of bed came out to run some errands and get a hot fresh pretzel, not to get yelled at after paying for an order. The store can upload surveillance it’s they think I made up any thing I said.
Mar 1 · Raya SunPLEASE ENSURE YOU ASK FOR YOUR RECEIPTS WHEN VISITING THIS LOCATION!!!!!!!!Yesterday, I placed two separate orders—one for 2 pretzel dog and, shortly after, another for a large original lemonade ($3.39) and a cheese salsa dip ($1.39). Based on the prices listed both in-store and online, my second order should have totaled $5.50 after tax.Instead, I was charged $6.69, which raised a red flag. When I questioned the charge, the employee (a Middle Eastern woman) insisted she rang it up correctly and claimed the prices shown on the screens were outdated. I initially gave her the benefit of the doubt until I looked at my rewards app screen and saw the prices on the mobil app are the same on the screen and checked out to see what my total would’ve been for the items I ordered in person...When I brought this up again before receiving my order, she called over a coworker and turned the screen around to “prove” she was correct. But it clearly showed she selected the wrong item the more expensive frozen lemonade, not what I ordered. Another employee (an African American woman) witnessed this and politely asked if I would like anything else. I said no, I just wanted it to be acknowledged that I saw what happened and what she has been doing.It may only be $1.19, but this is not about the money it’s about principle. I overpaid for something I didn’t get and this lady kept insisting she was correct. I wish I would’ve placed a large lemonade order online so I can prove that she’s been overcharging people who get an original lemonade.And I can’t help but wonder how many other customers this happens to who don’t ask for receipts or double-check their charges.I will not be returning to this location. It’s disappointing to feel taken advantage of, especially when a simple acknowledgment and correction could’ve resolved everything. I hope this is addressed so other customers aren’t overcharged or misled.
Jul 28 · Jacqueline HerreraHad a really good experience today with Stephanie and Makenzie. These ladies customer service skills were top TEIR! They both went above and beyond to make sure that my wait for a fresh pretzel was pleasant. I appreciate the good vibes atmosphere and smiles that these ladies served up! They ran this establishment like it was their own!! I will 1000% visit this location everytime I’m in the area. Nothing like good service to go with a good snack. Thanks ladies 😊 I would insert my pic of my pretzel but it was so good and fresh I ate it before I could finish typing up this review! Thanks Stephanie girl the pretzel was fire!!!
Aug 8 · AmoreBellaTiaI have been a fan of Auntie Ann’s Cinnamon Bites/Nuggets for years. What struck me today was the level of kindness and customer service that Stephanie and McKinley displayed as I entered the store. Stephanie greeted me in grand style before I could close the door behind me, took my order and bagged my bites. McKinley rang me up asking if I would like anything else, including my receipt. Both associates were multi-tasking, but didn’t miss a beat with me. They orchestrated customer service in a timely, yet warm concerted fashion. While I wasn’t the only customer in the store, their level of attention sure made me feel that way. Thank you! 😊
Jul 11 · MV WilliamsCompare another bakery nearby
Sorted by geographic proximity from this bakery.
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.