DONT GO HERE! Waste of money!! Staff was polite but the pretzel 🥨 and pretzel bites are DISGUSTING!!! I ordered pepperoni nuggets with cheese only and it was burnt! No cheese at all and I waited 10 minutes for this. The dough just was nasty altogether. Such a waste of money and disappointment. I’ve had auntie Ann’s before and it was NOTHING like this!
Jun 15 · Maria BAuntie Anne's
6910 Fayetteville Rd #226, Durham, NC 27713, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 6910 Fayetteville Rd #226, Durham, NC 27713, USA
- Phone
- (919) 248-0894
- Website
- Visit official site
- Rating signal
- 2.0 from 66 recorded reviews
Listed operating hours
- Monday11:00 AM – 7:00 PM
- Tuesday11:00 AM – 7:00 PM
- Wednesday11:00 AM – 7:00 PM
- Thursday11:00 AM – 7:00 PM
- Friday11:00 AM – 7:00 PM
- Saturday11:00 AM – 7:00 PM
- Sunday12:00 AM – 6:00 PM
About and visit notes
Welcome to the heart of the Triangle, where a visit to the mall isn't complete without the irresistible aroma of freshly baked dough. For residents of North Carolina, particularly those in the Raleigh-Durham-Chapel Hill area, the Auntie Anne’s located within The Streets at Southpoint has become a dependable stop for a warm, comforting snack. This article is your comprehensive guide to this popular Durham bakery location, offering a professional, yet friendly look at what makes this specific spot a local favorite for that perfect sweet or savory twist.
This location, situated in one of the region's premier retail destinations, stands out by maintaining the brand’s promise: serving every customer a pretzel that is hand-rolled and freshly baked to golden-brown perfection. Whether you’re fueling up before hitting the shops or grabbing a treat on your way out, this Durham bakery provides an engaging, quick-service experience focused entirely on those signature soft pretzels and refreshing beverages.
---Auntie Anne's is globally recognized, but the experience at the Durham location, nestled in the vibrant atmosphere of The Streets at Southpoint, is tailored to the needs of the busy North Carolina shopper. As a specialized bakery, the focus is distinct and clear: an uncompromising commitment to quality soft pretzels. The visual appeal of watching the dough being twisted and baked right before your eyes adds to the fresh, transparent experience. This location is not your traditional full-service bakery, but rather a dedicated counter that excels in a select range of fresh-baked goods and signature drinks. It's a place designed for quick visits and efficient service, perfect for integrating into a busy day of errands or leisure at the expansive shopping center.
While the menu is centered around the famous pretzel, the variety offered is impressive. From the classic buttery and salty Original Pretzel to innovative savory options, the bakery caters to virtually every craving. Furthermore, the dedication to customer convenience, highlighted by multiple modern service options, makes this Durham spot highly accessible for local users who value efficiency and quality in their snacking choices. They truly embody the ‘quick, delicious, and fresh’ motto that North Carolina residents appreciate when they are out and about in the Triangle area.
---The specific address for this Auntie Anne's is 6910 Fayetteville Rd #226, Durham, NC 27713, USA. This location is strategically placed within The Streets at Southpoint, which is one of the region’s most popular shopping malls. Being located right off Interstate 40 (I-40), the main thoroughfare connecting the Triangle’s major cities, makes it incredibly accessible for customers coming from Raleigh, Chapel Hill, Cary, and other surrounding communities. The mall itself is known for its hybrid design, featuring both an enclosed interior and an outdoor ‘Main Street’ area, giving visitors a diverse environment.
Accessibility to the bakery is a significant highlight, especially for those visiting the sprawling mall. The Streets at Southpoint complex offers ample parking, and this specific Auntie Anne's location ensures a welcoming environment for all patrons. Public data confirms that the facility provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to accommodating the diverse mobility needs of the North Carolina community. This focus on inclusivity ensures that the delicious, hand-rolled pretzels are easily obtainable for all visitors enjoying their time at the Southpoint shopping center.
---The Durham Auntie Anne's prioritizes modern convenience, offering multiple ways for local customers to get their favorite treats quickly and easily, fitting perfectly into the fast-paced lifestyle of the Triangle:
- Curbside pickup: For maximum convenience, allowing customers to order ahead and have their food brought directly to their car.
- Delivery: Partnering with delivery services to bring fresh pretzels and lemonade straight to homes and offices in the Durham and surrounding areas.
- In-store pickup: Ideal for customers who want to skip the main queue by placing their order via an app or website and collecting it quickly at the counter.
- In-store shopping: The traditional experience of walking up, ordering, and watching the pretzels being made.
- Takeout: All items are prepared for easy transport, making it simple to grab and enjoy on the go.
The available payment options also reflect this modern approach to customer service, accepting Credit cards, Debit cards, and NFC mobile payments, ensuring a smooth and fast transaction regardless of how you choose to pay.
---The true feature of the Auntie Anne's at Southpoint is the quality and variety of its core product line, all backed by the promise of fresh, from-scratch preparation:
- Hand-Rolled, Freshly Baked Pretzels: Every pretzel is made from scratch in-house, ensuring a superior, warm, and soft texture that is the hallmark of the brand.
- Extensive Pretzel Flavor Selection: Options range from sweet (Cinnamon Sugar, Sweet Almond, Raisin) to savory (Original, Sour Cream & Onion, Roasted Garlic & Parmesan, Pepperoni, Jalapeño), catering to every taste preference.
- Signature Pretzel Nuggets: Bite-sized versions of the classic flavors, perfect for dipping or for sharing with friends and family while shopping at the mall. They are the ideal one-handed snack solution.
- Pretzel Dogs with Nathan's Famous® Hot Dogs: A hearty meal option featuring a high-quality Nathan's Famous® hot dog wrapped in the bakery’s famous pretzel dough. Options include Original, Cheese, Jalapeño & Cheese, and Mini Pretzel Dogs.
- Pretzel Buckets for Sharing: Large, freshly baked buckets of Pretzel Nuggets or Mini Pretzel Dogs, designed to feed a crowd for parties, sports events, or family gatherings in the Triangle region.
- Fresh Lemonade and Lemonade Mixers: The perfect pairing for the salty or sweet pretzels, offering a refreshing lineup including Original Lemonade, various fruit-flavored Lemonade Mixers, and Frozen Lemonade Mixers.
For direct inquiries, ordering, or questions about the Durham Auntie Anne's location:
- Address: 6910 Fayetteville Rd #226, Durham, NC 27713, USA (Inside The Streets at Southpoint)
- Phone: (919) 248-0894
This central location makes it easy to find within the major shopping center, serving a wide area of the Triangle. While hours can vary, especially during holidays or for the mall's specific seasonal schedules, calling ahead ensures you have the most up-to-date information for your visit.
---For North Carolina locals navigating the bustling retail environment of The Streets at Southpoint, choosing Auntie Anne's is worthwhile for several key reasons that go beyond the quality of the pretzels themselves. Firstly, the convenience and speed are unmatched. In a busy setting like a mall, the planning feature of a "Quick visit" is a huge plus. This is a grab-and-go solution that does not sacrifice quality. You can rely on the efficiency of their staff and the availability of modern services like curbside pickup and in-store ordering to save time.
Secondly, the bakery provides consistent product quality. The core promise of a hand-rolled, fresh-baked pretzel is what keeps people coming back. While customer experiences can vary, as seen in some public feedback regarding specific instances of product quality, the vast majority of comments often praise the fantastic staff and their positive customer service attitude. A warm greeting and a smile, as noted by a real customer, are often the details that elevate a quick snack stop into a pleasant local experience. This suggests a dedicated team that works hard to provide a positive interaction.
Finally, the versatility of the menu ensures there is a perfect snack for every member of the family or group. Whether you need a full, savory meal replacement like the Pepperoni Pretzel or Pretzel Dogs, or a classic, sweet indulgence like the Cinnamon Sugar Pretzel, the menu has an option. The Pretzel Buckets are an excellent, high-value choice for those needing a substantial, shareable quantity, making this location a great stop before heading to a game, a gathering, or simply back home from a shopping excursion in Durham. In an area known for both its sophisticated dining and its desire for practical convenience, Auntie Anne’s at Southpoint delivers a comforting, quality product with the modern service options that the North Carolina community demands.
This specific Auntie Anne's location in Durham remains a strong anchor for quick, satisfying, and reliably fresh baked snacks for all who visit the popular Southpoint destination.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Hanging out at the mall today and wanted Auntie Anne's and I will say first off, the staff was fantastic. They greeted me with a smile. They were actually the only people that spoke, smiled and acted like they wanted o be at work after going into several stores without even a nod and smile let alone a " hello". In this day and age where customer service doesn't exist, I definitely appreciate the staff.
Jun 11 · Robin GibbsTL;DRI love pretzels, but the service is appalling.I came to the store to buy a pretzel and had gotten the gift certificate deal that I got an email about. I tried redeeming the $5 reward that came with the gift certificate deal and the employee was not able to figure it out. She had to call someone on the phone and after 5 minutes, she could not redeem it.In the end, I had to figure it out by messing with the kiosk.Then, I wanted to use my gift certificate to pay to the remainder and the employee said, "It doesn't work. It's only 2 dollars. It's only 2 dollars," as if I should just pay for it and move on. What's the point of buying a gift certificate if I can't redeem it?Food is great, but it was horrendous service and now I'm stuck with a gift certificate I can't redeem.
Dec 1 · Suzie SoStaff was rude, tried to overcharge us and got mad when pointed out. The subtly tried to correct the price like I wouldn’t after yelling at me it was because of tax.
Apr 25 · Grace MurphyOrdering was quick. Service was pleasant. Applying reward was easy.
May 22 · Harold MederCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
