I’m writing this on behalf of my sister and my 10-year-old nephew, who just had a completely unacceptable experience at this Auntie Anne’s location. It’s sad that this is the kind of treatment they received.She walked up to the counter with her son, and one of the employees — a young woman with blonde hair — literally walked away without saying a word. No greeting, no acknowledgment, just walked off.Two other employees, one with blue hair and one with orange hair, looked directly at her and said absolutely nothing. She asked, “Can I place an order?” and the one with orange hair responded with attitude: “Go ahead and order.” Disgusting.She asked for cinnamon pretzels, and the response? “We don’t have no more.” Not only was the tone unprofessional, but the entire encounter was drenched in rudeness and disrespect.I was on the phone with her during the whole thing, saying, “Are you serious?” I honestly don’t know how she kept her cool or even continued with the order. I wouldn’t have.What really got me was when my 10-year-old nephew said, “Why were they acting like that? I wish I was older so I could speak up for you.” That broke me. If a child can recognize disrespect that clearly, it speaks volumes about how out of pocket this behavior was.No mother and child should ever be treated that way. This shouldn’t be tolerated. Ever!!!!!
Aug 6 · quana smithAuntie Anne's
2929 Turner Hill Rd, Lithonia, GA 30038, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 2929 Turner Hill Rd, Lithonia, GA 30038, USA
- Phone
- (470) 231-0579
- Website
- Visit official site
- Rating signal
- 2.0 from 60 recorded reviews
Listed operating hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 8:00 PM
- Friday11:00 AM – 8:00 PM
- Saturday11:00 AM – 8:00 PM
- Sunday12:00 AM – 6:00 PM
About and visit notes
Introduction / Overview
For anyone in the Lithonia, GA, area looking for a warm, savory, or sweet treat, Auntie Anne's remains a highly recognizable name in the world of freshly baked goods. Located conveniently within the popular shopping hub at 2929 Turner Hill Road, this bakery offers a distinct and comforting experience built around its globally famous soft pretzels. Every pretzel is hand-rolled and baked to a perfect golden brown, ensuring a warm, soft interior and the signature buttery finish that customers in DeKalb County and beyond have come to expect. While some traditional bakeries focus on cakes and pastries, Auntie Anne’s specializes in the art of the pretzel, elevating it from a simple snack to a delightful, customizable treat.
The menu is designed for both quick visits and sharing among groups, featuring an array of flavors that cater to diverse palates. Whether you prefer the classic saltiness of the Original Pretzel, the indulgent sweetness of Cinnamon Sugar, or something more substantial like the Pretzel Dogs, Auntie Anne’s provides a fast, satisfying option. Furthermore, the commitment to variety extends to their popular line of refreshing beverages, most notably their Original Lemonade and creative Lemonade Mixers, which perfectly complement the warm, freshly baked pretzels.
It is important for local patrons in Georgia to note that this specific location is geared toward a quick-service model, offering various convenient options such as curbside pickup, delivery, and in-store takeout. This focus on speed and accessibility makes it an ideal stop during a busy shopping trip or for a planned snack break. However, as with any high-volume, quick-service location, local users should be aware that customer experiences can vary, and should prioritize clear communication when placing orders to ensure accuracy and a smooth transaction.
Location and Accessibility
Auntie Anne's is situated in a prominent retail area of Lithonia, making it a simple destination for local Georgians and visitors alike. Its location at The Mall at Stonecrest provides a central point for shopping and dining in the 30038 zip code area.
Address:
2929 Turner Hill Rd, Lithonia, GA 30038, USA
The retail environment ensures excellent vehicular access from major roads serving the DeKalb County region. The business prioritizes convenience for all customers, confirming the availability of key accessibility features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Given its setting, this location is optimized for a Quick visit, perfect for those who need a satisfying snack or beverage without a long wait. Furthermore, the modern facility is equipped to handle various payment methods for transaction efficiency, including Credit cards, Debit cards, and NFC mobile payments.
Services Offered
To accommodate the fast-paced lives of customers in the Georgia region, Auntie Anne's at this Lithonia address provides several flexible service options:
- In-store shopping: Customers can visit the location to place and receive their order instantly.
- Takeout: Fast and efficient service for grab-and-go orders.
- Curbside pickup: A convenient option allowing customers to pick up orders without leaving their vehicle.
- In-store pickup: Pre-ordered items can be collected quickly from inside the store.
- Delivery: Orders can be placed for delivery to homes and businesses in the local Lithonia area, offering maximum convenience.
- Pretzel Buckets: Catering-style options for large gatherings, parties, or office treats, ensuring a generous supply of favorite nuggets or mini pretzel dogs.
Features and Highlights
Auntie Anne's core offering is its signature product, the hand-rolled soft pretzel, presented in a diverse array of flavors and forms that make it a favorite snack spot in the Lithonia community:
- Hand-Rolled Freshness: Every pretzel is made from scratch and hand-rolled on-site, a process that ensures optimal softness and flavor quality, a defining feature of the brand.
- Wide Flavor Variety: The menu includes sweet options like Cinnamon Sugar and Sweet Almond, as well as savory twists such as Sour Cream & Onion, Roasted Garlic & Parmesan, Pepperoni, and Jalapeño.
- Signature Pretzel Dogs: A unique savory offering featuring a Nathan’s Famous® hot dog wrapped in the fresh, buttery pretzel dough, available in Original, Cheese, and Jalapeño & Cheese varieties.
- Shareable Options: The Original Pretzel Nuggets and Pretzel Buckets are perfect for families, groups, or sharing with co-workers, offering a convenient solution for community snacking needs.
- Refreshing Drink Selection: The famous Original Lemonade, Lemonade Mixers (such as those with Blue Raspberry, Mango, or Strawberry), and the Frozen Lemonade Mixers are signature items that provide a zesty complement to the pretzels.
- Convenient Payment Options: Accepting Credit cards, Debit cards, and NFC mobile payments facilitates a rapid and modern transaction process for customers.
Contact Information
For inquiries about menu options, current availability, or to place an order, customers in the Lithonia, GA, area can reach Auntie Anne's using the following contact details:
Address:
2929 Turner Hill Rd, Lithonia, GA 30038, USA
Phone:
(470) 231-0579
Mobile Phone:
+1 470-231-0579
What is Worth Choosing
For residents of Lithonia and the surrounding Georgia areas, choosing Auntie Anne's is choosing a guaranteed, quality snack experience known for warmth, freshness, and speed. The primary reason to visit this establishment is the consistently delicious, freshly baked pretzel dough. The process of hand-rolling and baking these treats ensures they are served at their best, providing a perfect texture and taste—a signature combination of sweet, salty, and buttery notes.
The extensive menu ensures that whether you’re seeking a traditional snack or something more adventurous, you will find a satisfying option. The Pretzel Nuggets are a standout, especially for families, as they are easy to share and pair perfectly with any of the seven dipping sauces, from the sweet Caramel Dip to the savory Hot Salsa Cheese Dip. The Original Lemonade is an essential part of the experience, offering a perfectly tart and sweet refreshment to cut through the richness of the pretzels. The availability of delivery and curbside pickup also makes it an exceptionally convenient choice for those on the go or planning a party in the DeKalb County area.
However, local users should prioritize professionalism in their interaction. While the quality of the products is typically consistent with the brand's reputation, reports from customers detailing poor customer service at this specific location highlight the importance of approaching the service counter with clear order information. While the vast majority of service experiences are positive, as indicated by the brand's national standing, clear communication and expectation-setting by customers can contribute to a smoother transaction. Ultimately, Auntie Anne's provides a highly desirable, quick-stop bakery item perfect for rewarding yourself or sharing with others in Lithonia, GA, and remains a valuable part of the local dining landscape.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
One of the Worst Customer Service Experiences I’ve HadI’m still in disbelief over what I experienced at this Auntie Anne’s location. I walked up to the counter with my 10-year-old son, and instead of being greeted, one of the girls — who had 613 blonde hair — literally walked away from the register without saying a word.Two other girls were working — one with blue hair and one with orange hair. They looked at me, didn’t say anything, and just continued talking to each other like I wasn’t even there. I had to ask, “Can I place an order?” and the one with orange hair responded with a nasty, “Go ahead and order.”I asked for cinnamon pretzels and was told, “We don’t have no more,” in the same rude tone. After getting what they did have, the one with the blue hair started to place my food into the bag. Then, orange hair asked, “How are you paying?” I said, “Card,” and then she said, “You can pay.” I went to tap my card, and it didn’t work. When I said that, she told me, “It’s working on my end. Must be your card.” At that point, I was completely over it.What made it even worse was having my son with me. I shouldn’t have to shield him from grown adults who don’t know how to treat customers with basic human decency. He even asked me, “Why were they acting like that?” It’s sad when a child can see that something is wrong and wants to speak up for their mom.This kind of service is unacceptable, unprofessional, and honestly, disheartening. No one should be made to feel like they’re a burden just for placing an order. Auntie Anne’s — do better. These employees are damaging your brand. Never again.
Aug 6 · Tunisha LThe employees were very rude, combative and unwelcoming as they took my order. Upon walking to the stand, the female worker with blue hair did not acknowledge me at all. I had to speak to her and the other young lady first to initiate my order being taken. I placed an order for pretzel bites. The pretzels in the box had clearly been sitting in the window box a while. With that being said, I asked the employee for some of the ones being dusted with cinnamon sugar because I didn’t mind waiting. The blue haired girl said “all of them are fresh” and I proceeded to tell her well I would like the ones being dusted now. Needless to say each of the employees ignored my request and did not give me what I asked for, the pretzel bites I watched being dusted for presentation for the window box. I just took the bites as to not make a scene even despite me PAYING for MY FOOD. The blue haired worker proceeded to stare at me aggressively as I walked off. There was no need for any of that to transpire. I was not rude in asking for what I wanted but it was still clearly a problem.
Jul 11 · Barbara Baisden-MitchellDisrespectful and Unprofessional StaffI’m writing this on behalf of my wife, who just had a horrible experience at this Auntie Anne’s location. She walked up to the counter with our young son, and one of the workers — a young woman with 613 blonde hair — walked away from the register without saying a word. No “I’ll be right with you,” no acknowledgment, nothing.The two remaining employees, one with blue hair and one with orange hair, looked directly at her but continued having their own conversation. When she finally asked if she could place an order, the one with orange hair responded with a rude, “Go ahead and order.” No professionalism whatsoever.What bothered her most was the fact that she was with our son, and these employees were laughing under their breath and being outright dismissive. She said the whole encounter felt uncomfortable and unnecessary.After reading some of the other reviews, it’s clear this wasn’t an isolated incident. If this is the standard for customer service at this location, something needs to change.
Aug 6 · A LockThe girls at the counter were very rude and proceeded to argue with me but the guys were pretty nice. If they were to make some staff changes they would be much better.
Jul 30 · Nene ShabazzCompare another bakery nearby
Sorted by geographic proximity from this bakery.

Great American Cookies
2929 Turner Hill Rd Suite # 2510, Stonecrest, GA 30038, USA











This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
