Fantastic experience!I called the bakery to ask about getting a cake with custom frosting, and the two guys who answered were incredibly kind, helpful, and informative. They made everything so easy over the phone. I stopped by later that day (April 8th around 6:30pm), and within 10 minutes, I had my cake picked out and the custom message frosted exactly how I wanted it.Customer service was truly top-notch - both of the staff members were professional, warm, and efficient. I ended up choosing the banana cake with cream cheese, and it was beyond my expectations. So delicious!Thank you for the great service and the amazing cake. So grateful to have found this place!
Apr 10 · Danielle KedemBAKERY PROFILE
Billy's Bakery
★ 4.0679 recorded reviewsUS$1–10
184 9th Ave, New York, NY 10011, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
PLAN THE VISIT
Essential details
- Address
- 184 9th Ave, New York, NY 10011, USA
- Phone
- (212) 647-9406
- Website
- Visit official site
- Rating signal
- 4.0 from 679 recorded reviews
HOURS
Listed operating hours
- Monday9:00 AM – 9:00 PM
- Tuesday9:00 AM – 10:00 PM
- Wednesday9:00 AM – 10:00 PM
- Thursday9:00 AM – 11:00 PM
- Friday9:00 AM – 11:00 PM
- Saturday9:00 AM – 11:00 PM
- Sunday9:00 AM – 9:00 PM
About and visit notes
For New Yorkers with a sweet tooth and a craving for authentic American baked goods, Billy's Bakery stands as a beacon of deliciousness in the heart of the city. Located at 184 9th Ave, New York, NY 10011, this charming bakery has cultivated a reputation not only for its incredible array of classic treats but also for its truly outstanding customer service. In a city where quick transactions are often the norm, finding a place that combines efficiency with genuine warmth and helpfulness is a rare and valued gem. Billy's Bakery delivers precisely this, making every visit a fantastic experience from the moment you consider your order to the last delectable bite.
Billy's Bakery is more than just a place to buy a dessert; it's an institution for those who appreciate traditional American baking done right. Customers rave about the authenticity of their pastries, highlighting a diverse selection that includes mouth-watering cupcakes, rich cheesecakes, a variety of pies, and indulgent brownies. This dedication to classic recipes ensures that each item is comforting, familiar, and utterly delicious. What truly sets Billy's Bakery apart, however, is their commitment to personalization. The ability to easily order a cake with custom frosting, as evidenced by glowing customer testimonials, showcases their flexibility and desire to meet individual needs, making special occasions even more memorable.
The consistent praise for the staff's kindness, helpfulness, and efficiency underscores the bakery's commitment to a top-notch customer experience. Whether you're a first-time caller inquiring about a custom order or a returning visitor spending the holidays in New York, the team at Billy's Bakery ensures that your interaction is as sweet as their treats. This blend of authentic flavors and exceptional service makes Billy's Bakery a cherished destination for locals and a highly recommended spot for anyone seeking a taste of genuine American baking in the vibrant landscape of New York City. The discovery of such a welcoming and delicious establishment often leads to a sense of gratitude and loyalty, making it a beloved fixture in the community.
Billy's Bakery is ideally situated at 184 9th Ave, New York, NY 10011, placing it in the bustling and highly desirable Chelsea neighborhood of Manhattan. This central location offers exceptional accessibility for New Yorkers from all walks of life, making it a convenient destination for anyone craving authentic American baked goods.
The bakery's position on 9th Avenue ensures it's easily reachable by a variety of public transportation options. The nearest subway stations, including those serving the A, C, E, L, and 1, 2, 3 lines, are all within a comfortable walking distance. This extensive network means that whether you're coming from downtown, uptown, or across town, getting to Billy's Bakery is a straightforward and efficient journey. Numerous bus routes also traverse 9th Avenue and the surrounding cross streets, providing additional convenient access for those who prefer surface transit.
Furthermore, Chelsea is a vibrant and walkable neighborhood, known for its art galleries, diverse dining scene, and charming brownstones. This makes a visit to Billy's Bakery a pleasant experience, whether you're making a special trip or simply stopping by as part of your daily routine or weekend explorations. The bakery's location within such a lively area also means it's often a convenient stop before or after other activities, enhancing its appeal for locals. The ease of access, combined with the welcoming neighborhood atmosphere, solidifies Billy's Bakery as a highly convenient and appealing destination for anyone in New York City seeking a delightful sweet treat. Its embeddedness within a well-trafficked and beloved part of the city ensures it remains a go-to spot for both quick pickups and leisurely indulgences.
Services Offered:
- Custom Cake Frosting: Specializing in personalized messages and designs on cakes, making celebrations extra special.
- Wide Variety of Cakes: Including popular options like banana cake with cream cheese frosting, and likely other classic cake flavors.
- Cupcakes: A staple of authentic American bakeries, offering various flavors.
- Cheesecake: A traditional American dessert, indicating a commitment to classic recipes.
- Pies: A diverse selection of pies, catering to various tastes.
- Brownies: Rich, indulgent brownies, another beloved American treat.
- Other Authentic American Pastries: A broad range of baked goods reflecting traditional American baking.
- In-Person Shopping: Customers can visit the bakery to select and pick up their items.
- Phone Ordering/Inquiries: Easy and helpful service available over the phone for custom orders and general questions.
Features / Highlights:
- Exceptional Customer Service: Consistently praised for staff who are "incredibly kind, helpful, and informative," "professional, warm, and efficient." This is a significant differentiator.
- Delicious Banana Cake with Cream Cheese: Highlighted as "beyond expectations" and "so delicious," making it a must-try item and a strong signature offering.
- Authentic American Pastries: A key feature, offering a taste of genuine American baking, recommended even by international visitors (an Italian customer). This includes a wide array of classic treats.
- Efficiency and Speed for Custom Orders: The ability to get a custom-frosted cake picked out and prepared within 10 minutes (as noted by a customer) demonstrates excellent operational efficiency.
- Wide Range of Classic Baked Goods: Beyond cakes, they offer cupcakes, cheesecakes, pies, and brownies, catering to diverse preferences and ensuring there's something for everyone.
- Positive Customer Experience: Reviewers consistently express gratitude and satisfaction, emphasizing the "fantastic experience" and being "so grateful to have found this place."
- Friendly and Welcoming Staff: The consistent mention of "nice and friendly" staff creates a warm and inviting atmosphere that encourages repeat visits and builds customer loyalty.
- Reliable and Consistent Quality: The ability to maintain high standards across various products, leading to repeat visits from customers (like twice in one week), speaks to their consistency.
Contact Information:
Address: 184 9th Ave, New York, NY 10011, USA
Phone: (212) 647-9406
Billy's Bakery is an absolutely ideal spot for locals in the New York region, embodying everything a beloved neighborhood bakery should be. Firstly, its prime location on 9th Avenue in Chelsea offers unparalleled accessibility. For busy New Yorkers, being able to quickly and easily reach a bakery that consistently delivers on quality, whether by subway or on foot through a vibrant neighborhood, is a significant advantage. This convenient placement makes it a go-to destination for everyday treats or last-minute special occasion needs.
Beyond location, the core strength of Billy's Bakery lies in its unwavering commitment to authentic American pastries and exceptional customer service. In a city with countless dining options, finding a place that genuinely tastes like homemade and is backed by such warm, professional staff is a true find. The rave reviews consistently highlight the deliciousness of items like the banana cake with cream cheese frosting, ensuring that locals receive a high-quality product every time. The ability to effortlessly get a custom-frosted cake on demand further solidifies its appeal for New Yorkers planning celebrations, demonstrating efficiency without compromising on personalized service.
Furthermore, the consistent feedback from repeat customers, including those spending holidays in New York, underscores the bakery's reliable quality and welcoming atmosphere. This creates a sense of familiarity and comfort that locals cherish. Billy's Bakery isn't just a place to buy a cupcake; it's a place where you're treated with kindness, where your specific needs are met with efficiency, and where the taste of genuine American baking brings a little sweetness to your day. For all these reasons, Billy's Bakery is more than just a bakery; it's a cherished community staple for New Yorkers, providing delicious treats and fantastic service that keeps them coming back for more.
VISIT FEATURES
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
From the business
- Small Business
Service options
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
- Takeaway
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
Offerings
- Coffee
Dining options
- Breakfast
Amenities
- Wi-Fi
- Wi-Fi
Crowd
- LGBTQ+ friendly
- Transgender safe space
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free of charge street parking
- Paid multi-storey car park
- Paid parking lot
- Paid street parking
PHOTOS
See the bakery
VISITOR FEEDBACK
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
cupcakes 171frosting 51cheesecake 35carrot cake 33red velvet 32banana pudding 15banana cake 12icebox cake 10chelsea 7cookie sandwich 6
Been there twice in 1 week, while spending the holidays in NY with my family. The staff is so nice and friendly, and you can really taste authentic American pastries - cupcakes, cheesecake, pies of any kind, brownies and sì much more.As an Italian, I strongly recommend it!
Jul 12 · Valentina SottileEverything turned out great and the birthday girl was thrilled! The customer service reps at Billy's Bakery Tribeca were so detailed and followed up with me several times to make sure that every detail was met. Thanks again!
Jun 25 · Playgarden PartiesCute little bakery in Chelsea. I was in the area for an appt and couldn't resist. We bought confetti sandwich cookies with buttercream, snicker doodle sandwich cookies with cream cheese icing, and a brownie. Total was about $18. Unfortunately the cookies were inedible. They looked great but tasted very old, with that distinct "freezer" taste. The 4 people in my group all agreed they were very bad and only had a couple bites. Very disappointed. The brownie was good. Nothing special but didn't have that terrible freezer flavor. We will be in the area regularly for the foreseeable future but definitely won't be back. Super disappointed with the treats.
May 24 · Whitney SandersThe best carrot cake in the area. Love their cupcake variety too. Vibrant and homey old school bakery atmosphere.
May 28 · Richard MaldonadoNEARBY ALTERNATIVES
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.