There are Spanish ladies only and one Caucasian guy he's pretty nice but the Spanish ladies are rude as hell, if you don't like your job find another one, they went from throwing pans, to messing up orders, to saying the system was down and if anyone clicked on the link then it's not their business. Cinnabon was cold when I asked for another one the lady smacked her lips and said I would have to wait 10 minutes. Just rude for no reason what so ever and a lot of customers walked away hearing the Spanish lady yelling at an elderly lady. First and definitely my last time there, I can spend money elsewhere, I hate terrible customer service.
Aug 23 · Ascorpians TouchCinnabon
11110 Mall Cir, Waldorf, MD 20603, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 11110 Mall Cir, Waldorf, MD 20603, USA
- Phone
- (301) 885-0010
- Website
- Visit official site
- Rating signal
- 3.0 from 44 recorded reviews
Listed operating hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 8:00 PM
- Friday11:00 AM – 8:00 PM
- Saturday11:00 AM – 8:00 PM
- Sunday11:00 AM – 6:00 PM
About and visit notes
For residents across Southern Maryland, the unmistakable, captivating scent of Cinnabon is a welcome signal of a treat well-deserved. The Cinnabon location at St. Charles Towne Center in Waldorf, MD, is the local source for the brand’s world-famous cinnamon rolls, known globally for their warm dough, legendary Makara® Cinnamon, and signature cream cheese frosting. This establishment offers a unique, indulgent bakery experience that transcends the ordinary, making it a favorite stop for shoppers, families, and anyone needing a moment of pure, sweet euphoria.
Cinnabon is more than just a place that sells baked goods; it is a specialized bakery that focuses intensely on one product—the cinnamon roll—and its variations, ensuring unparalleled quality in its niche. The core of their offering is the Classic Roll, a massive, gooey creation that exemplifies the best of sweet baking. However, the menu has expanded to include convenient, bite-sized options like BonBites™ and savory twists on classics, all served alongside their signature coffee and refreshing frozen beverages.
Strategically positioned within a major retail hub, this Waldorf Cinnabon is designed for convenience and quick enjoyment, fitting the lifestyle of busy Marylanders. The bakery model is set up for a Quick visit, yet their products, particularly the large-format CinnaPacks™, also cater to larger family needs and office gatherings. When you step into the vicinity of this Cinnabon, you are immediately transported by the promise of ooey-gooey perfection, baked fresh daily right here in Charles County.
The Waldorf Cinnabon is perfectly situated for maximum convenience within one of the region’s premier shopping destinations.
Address: 11110 Mall Cir, Waldorf, MD 20603, USA
As part of the St. Charles Towne Center complex, accessibility is a major benefit for local users:
- Parking and Entrances: The location within the mall provides extensive, accessible parking. The facility offers a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring comfortable access for all patrons visiting the mall.
- Operating Hours: The bakery generally follows the mall's hours of operation, which are typically Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. These extended hours mean customers can satisfy a craving almost any time of day, whether for a morning treat or an evening dessert.
- Modern Payment Methods: To facilitate a fast transaction during a Quick visit, the bakery accepts all major payment types, including Credit cards, Debit cards, and NFC mobile payments.
Cinnabon’s menu is a carefully crafted selection of indulgent cinnamon treats and beverages, designed for individual enjoyment or group sharing.
- Cinnamon Rolls (The Classics):
- Classic Roll (approx. $7.86): The world-famous signature cinnamon roll.
- Minibon®: A slightly smaller version of the Classic Roll.
- BonBites™: Adorably bite-sized versions of the classic flavor.
- Topped Bons (Decadent Variations):
- Caramel PecanBon® (approx. $8.74): The Classic Roll topped with decadent caramel and pecans.
- OREO® Bon: Features rich Ghirardelli chocolate sauce and OREO® pieces.
- Caramel Lover: Irresistible bon with caramel frosting and sauce.
- Chocolate Peanut Butter Cup Bon Made With REESE’S: A rich, nutty, and chocolatey creation.
- CinnaPacks™ (Take-Home Sharing): Perfect for bringing the bakery home to your family or office. These are served ready to heat and eat, with options including:
- Classic CinnaPacks™ (4-count and 6-count options)
- MiniBon® CinnaPacks™ (9-count and 15-count options)
- BonBites™ CinnaPacks™ (16-count)
- Topped Bons CinnaPacks™ and Colorful Frosting CinnaPacks
- Quick Bites Pack (approx. $24.99): A sharable pack with a mix of CinnaSweeties®, BonBites™, Cookie BonBites™, and Churros.
- Baked Treats and Quick Bites:
- Center Of The Roll™: The "ooey-gooey center" of the cinnamon roll in a cup.
- Cookie BonBite Sandwich (approx. $9.29): Signature frosting sandwiched between two BonBite-filled cookies.
- CinnaSweeties®: Bite-size doughnut treats rolled in cinnamon sugar.
- Churro Stick: Baked to perfection and topped with Makara® Cinnamon and sugar.
- Beverages (Coffee and Frozen):
- Freshly brewed Coffee is available.
- Frozen Drinks, including the indulgent Chocolate Peanut Butter Cup Chillatta® Made With REESE'S.
The Waldorf Cinnabon is distinguished by several key features that appeal directly to the Southern Maryland clientele:
- The Makara® Cinnamon Difference: The bakery’s signature flavor comes from its proprietary Indonesian Makara® Cinnamon, which delivers a stronger, more aromatic, and ultimately more memorable taste than standard cinnamon.
- Signature Cream Cheese Frosting: Generously applied and famously sweet and tangy, the signature cream cheese frosting is a hallmark of every product and a major driver of customer loyalty.
- Perfect for Parties and Offices: The wide selection of large-format CinnaPacks™ makes this location a highly convenient resource for local businesses, schools, and families hosting events who need a substantial, ready-to-serve treat.
- High Convenience and Multiple Service Options: Customers have the flexibility to choose from Delivery via third-party partners, In-store pickup of online orders, or traditional Takeout, providing a service solution for almost any scenario.
- The Power of Indulgence: Cinnabon doesn't just sell baked goods; it sells an indulgent experience, offering decadent flavor combinations like the Reese’s-themed Topped Bons and Chillatta® that turn a simple break into a moment of sweet luxury.
For local Maryland customers looking to place an order, inquire about CinnaPacks™, or confirm hours, here is the contact information for the St. Charles Towne Center location:
Address: 11110 Mall Cir, Waldorf, MD 20603, USA (St. Charles Towne Center)
Phone: (301) 885-0010
Note on Ordering: Due to the popularity of the CinnaPacks™ and the convenience of the location, customers are strongly encouraged to utilize the Delivery and In-store pickup options by ordering ahead online to ensure their product is ready immediately, especially during peak mall hours.
For residents in Waldorf and Charles County, choosing Cinnabon is choosing the gold standard of cinnamon rolls. While the bakery focuses on a simple product, its execution—from the quality of the Makara® Cinnamon to the generous application of the signature frosting—is what makes it worth the visit. It provides an immediate and satisfying indulgence that few other mall bakeries can match.
The bakery is particularly well-suited for two distinct needs: first, the individual craving that can be satisfied with a Classic Roll and a cup of Coffee during a brief stop; and second, the need for catering or group snacks, which the diverse and ready-to-heat CinnaPacks™ expertly fulfill. Whether you are gifting a tray of gooey Minibons to a coworker, treating your kids to a Cookie BonBite Sandwich, or simply luxuriating in the rich layers of a Caramel PecanBon®, the Waldorf Cinnabon delivers a consistently high-quality, memorable, and deeply comforting sweet baked good experience. For the ultimate warm, sweet indulgence in Southern Maryland, Cinnabon is the destination that delivers the "WOW" factor every time.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I placed an order online for 16 mini rolls. Ended up receiving 4. I know this isn't an issue with doordash because the receipt on the bag STILL says 16ct. I was able to get a refund, but come on. This mistake was just plain negligence.The other times I ordered in person, the service was kind of awkward. They'd just stare, take my order, and not say a word. I don't expect a peppy greeting from every worker all the time. That's not realistic. Even a hello or hi is good. The one good thing about this place is that it's easily accessible in the mall.
Feb 7 · Maya MaddenSo imagine your Cinnabon without the lines of extra icing that was added, that’s how they gave it to me I went back to ask if they could fix it and add more icing and she says they are all the same and she would have to charge me .70 to add more….the others were completely covered, as you can see if I was to do a 360 this is dry as heck and was barley any icing on it! Why make a big deal with me for something I purchasing from you guys that should be done right
Jul 17 · Malik SmallThe older lady working on ThursdayJanuary 4th at 1pm was the RUDEST person I have ever encountered at any fast food restaurant! I asked for my order from the app and gave the specific name, and she asks to see it on my phone, so I showed her. She gave me a hard time getting my order and it was missing items. The extra frosting I paid for. She proceeded to say I did not pay even though the reciept she printed showed extra frosting. She damn near THREW the frosting at me. Then there was no knife or fork so I tried to get the utensils when she snactched them away saying they were in my bag. I showed her the bag WITHOUT utensils & was finally able to get some. What a poor display by what looked to be management!
Jan 10 · bastet 777Good afternoon, I went to Cinnabon on Sunday and ordered a pecan roll, the guy got the order wrong which I noticed when I got home, went back on the 7th and explained to the manager who then decided to curse at me about the order with the employees present who admitted to getting the order wrong, she was Nasty, rude and very unprofessional and then tried to charge me again for the order they got wrong, sue belittled me in front of customers and threw the food at me all while everyone wayched in discuss as she treated me like a piece of trash. She was the most unprofessional manager of a store I have ever seen, the fact that she is a manager is astounding with her attitude, she was not for the customer and more for being as mean and nasty as she could be. I would never hire someone like her ever and I have worked in customer service for years, I felt like a dog being beat by someone because of her actions and demeanor towards me. Never again would I recommend any of your stores with managers like her arguing with evey customer when they mess an order up. Her name was Monica. She needs to be trained and or fired for her actions.
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