I ordered 3 different cupcakes and 1 of the cupcake was the wrong item, called the store and told them what happened the girl that picked up was really rude and offered no solution. This was my first time and will be my last time there.Would not recommend, go to the cupcake collection instead.They are definitely not colored people friendly!
Jun 20 · Shermaine BrownGigi's Cupcakes
3065 Mallory Ln #106, Franklin, TN 37067, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 3065 Mallory Ln #106, Franklin, TN 37067, USA
- Phone
- (615) 472-1508
- Website
- Visit official site
- Rating signal
- 4.0 from 171 recorded reviews
Listed operating hours
- Monday10:00 AM – 7:00 PM
- Tuesday10:00 AM – 7:00 PM
- Wednesday10:00 AM – 7:00 PM
- Thursday10:00 AM – 7:00 PM
- Friday10:00 AM – 7:00 PM
- Saturday10:00 AM – 7:00 PM
- SundayClosed
About and visit notes
For residents of Tennessee, finding that perfect sweet treat, whether it's a gourmet cupcake for an afternoon pick-me-up or a stunning custom cake for a major celebration, is made easy at one of the state's most well-known bakeries. Gigi's Cupcakes, with deep roots right here in Tennessee, offers a dazzling array of expertly crafted desserts that have delighted customers for years. Specifically, the Franklin location stands out as a reliable and welcoming spot for all your dessert needs.
More than just a cupcake shop, this local gem is a full-service bakery specializing in high-quality, handcrafted treats. They have built a reputation on their signature swirl of frosting, their commitment to fresh ingredients, and a menu that constantly offers both beloved classics and exciting new flavors. The Franklin store is particularly noted for its dedication to customer satisfaction, providing personalized service that makes every visit special. It is a local destination where the staff is often described as friendly and helpful, ready to assist you in selecting the perfect dessert for any occasion.
The core of the business revolves around their decadent cupcakes, offered in an impressive variety of flavors that cater to every craving. From rich chocolate concoctions to bright, fruity delights and classic vanilla perfection, there's a swirl-topped treasure for everyone. Beyond the namesake treats, the bakery expands its offerings to include custom-designed cakes, individual cheesecakes, brownies, and mini cupcakes, ensuring that no matter the size of your gathering or the specific nature of your sweet tooth, Gigi's Cupcakes has you covered.
The atmosphere is designed for a quick, enjoyable visit, making it easy to stop by and grab a treat on the go or pick up a pre-ordered specialty item. Their focus on accessibility and convenience means getting your hands on a gourmet dessert in Franklin is never a hassle.
Location and Accessibility: A Convenient Spot in Franklin, TN
Convenience is key when you're looking for a quick dessert fix or need to pick up a celebration order. The Gigi's Cupcakes location in Franklin, Tennessee, is ideally situated to serve the local community and surrounding areas. You can find this delightful bakery at a well-known commercial center, making it a simple stop during your daily errands or on the way to a party.
The physical address is: 3065 Mallory Ln #106, Franklin, TN 37067, USA.
Accessibility has been a priority for the Franklin location. The bakery features both a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, ensuring that all members of the Tennessee community can easily visit and enjoy their products. Whether you are driving from a nearby neighborhood in Franklin or traveling from a bit farther away in the greater Nashville area, the location is easy to reach. The setup is perfect for a "Quick visit" and with service options including delivery, in-store pickup, and simple takeout, the focus is clearly on making the customer experience as smooth as possible. Payment is also convenient, as the store accepts various options, including credit cards, debit cards, and NFC mobile payments.
Services Offered: More Than Just Cupcakes
Gigi's Cupcakes in Franklin, TN, prides itself on offering a comprehensive range of products and services for both everyday indulgence and grand events. The scope of their offerings goes far beyond the daily selection in the display case.
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Features and Highlights: What Makes This Bakery Unique
What truly sets Gigi's Cupcakes in Franklin apart as a premier bakery destination in Tennessee are several distinct features and highlights that enhance the customer experience and product quality. These unique selling points have contributed to its strong local following.
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Contact Information
For orders, inquiries about custom cakes, or to check on the daily flavor selection, here is how you can reach Gigi's Cupcakes in Franklin, TN:
Address: 3065 Mallory Ln #106, Franklin, TN 37067, USA
Phone: (615) 472-1508
What is Worth Choosing: Custom Cakes and Unbeatable Quality
For any Tennessee resident seeking a premium dessert experience, Gigi's Cupcakes in Franklin is truly worth choosing, particularly for its specialized offerings and demonstrated product quality. While the daily cupcakes are a reliable delight, what truly sets this bakery apart is its capacity for crafting incredible custom cakes and its commitment to accommodating various needs.
The cakes, as noted by local customers, are "unbelievable," fresh, and moist, with a perfect balance of cake and icing. For important events like birthdays or weddings, entrusting your cake to Gigi's ensures a beautiful and delicious centerpiece that guests will remember. The ability to customize cakes to match favorite cupcake flavors, or even create specialty flavors like marble, highlights the skill and dedication of their bakers.
Furthermore, the dedicated gluten-friendly selection—including a gluten-friendly version of the popular Wedding Cake—is a huge draw for the community. In a market where options for dietary restrictions can be limited, Gigi's commitment to quality in its GF Torte and other treats ensures that no one has to miss out on a gourmet dessert. The convenience of multiple fulfillment options—delivery, pickup, and takeout—combined with an accessible location, solidifies Gigi's Cupcakes as an essential and reliable local bakery in Franklin, TN. While one poor customer experience regarding a rude employee was mentioned in feedback, the vast majority of comments praise the friendly, helpful team members and the exceptional quality of both their cupcakes and specialty cakes, making it a highly recommended choice for any sweet occasion.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I do love a good GiGi cupcake but I have to say their cakes are unbelievable! I needed a marble cake and I called them and they happily created one for my husband’s birthday. His cake was so delicious that my son wanted a marble cake 2 weeks later for his birthday party. Both cakes tasted wonderfully, they were fresh, moist with the perfect amount of icing! I had several parents ask me at the party where the cake came from because they thought it was so delicious! My husband and son have already told me they want a repeat on these cakes next year.Thank you for your great cupcakes and cakes! The team members are also very friendly and helpful!
May 27 · Michelle GwaltneyWhere do I even start?! Gigi’s Cupcakes exceeded all expectations. Finding a wedding cake within a budget can be stressful, and I’ve heard some nightmare stories about people resorting to big box grocery stores to save money. Gigi’s, however, was the perfect balance. My husband and I got to try all the flavors in cupcake form before finalizing our order. After some back-and-forth emails about flavors and design ideas, we placed our order and crossed our fingers. There was a slight mix-up about the pick-up day, but they went above and beyond to accommodate us and had the cake ready a day early! I couldn’t have asked for a more beautiful cake for our intimate 32-person wedding. Thank you so much!
Sep 14 · Natalie DeweyThe cupcakes are delicious but I placed an Uber order for 8 cupcakes and received the wrong order. Instead of the selection I ordered I received 6 Easter cupcakes. Not very useful for my husband's birthday lunch. Delivery was time was an hour which didn't leave time to replace. I know things happen but when you have offer delivery a little more care with packaging should be taken.
Apr 19 · Faye WestMy mom makes homemade cakes & cupcakes so there are very few store bought that I like. However, Gigi's is so good!! Their cookie dough cupcakes are absolutely amazing!!! A must try!!!
Aug 16 · Buffy WarrenCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
