Great Harvest Bread Co.

Ordered the harvest veggie. It came with 2 pieces of end bread, no tomato, no sauce, no avocado. I understand one end piece but two? Totally unacceptable sandwich. Can’t believe I paid $12 for this. 2 stars because place is clean and bread is fresh but get it together. Minnetonka location is much better. I am so disappointed.

What happened to this place? I used to work down the road, went for lunch quite often and I i loved it. Wife and I stopped in to grab lunch yesterday, waited 10 minutes for someone to take our order, even though multiple people he walked right past us at the register. Finally, had to ask if we had to order online or something. Some girl begrudgingly helped us. We watched as the same thing played out with other customers after us. There were 8 or 10 people working, it took us forty minutes to order and get 2 sandwiches. When we did get them, they didn't have the avocado spread for my wife's sandwich, or tomatoes and although the menu said cabbage, it came with lettuce, although the menu said pepperjack cheese, it was some other cheese.The energy in that place was palpable. No one talked to each other, no one cares in there any more. Too bad, used to love this place. On to the next...

Really great service! We came in on Labor Day, and while they were a little backed up as far as sandwiches, and out of the stuff for the drinks we wanted, they were very transparent, kind, and accommodating about it, and made sure we still had a good experience. It's clear that they care, and we'll be sure to come back!

I am extremely disappointed with both the selection and customer service during my recent visit. I stood around waiting to be acknowledged, and ultimately had to approach someone myself to ask about sourdough bread. The response I received was simply, “We don’t have any sourdough bread”—with no attempt to offer an alternative, explanation, or assistance.The employee I spoke with appeared completely disengaged, and none of the other staff greeted me or acknowledged my presence. I couldn’t help but wonder if this lack of basic courtesy had something to do with me being there with my special needs, disabled son, who is not yet six years old. Regardless, no customer should feel ignored.On top of that, the store itself was disappointing. Many shelves were empty, and what little bread was available looked old, hard, and cold—far from fresh. The focaccia on display was rock hard, and I didn’t smell fresh bread anywhere in the store. The atmosphere was more of a hangout for employees than a bakery, with several young staff standing around chatting instead of helping customers.This is especially disheartening because on a previous visit, the sourdough and focaccia were absolutely delicious. Unfortunately, the drop in both product quality and customer service has made it clear I will not be returning. Customer service and fresh products should be the foundation of a business like this, and sadly, both were missing here.

If I could rate this place a 0 I would. I had a bad feeling when I walked in as no fresh bread was being made and this was early in the day. Everything was prepackaged on cluttered shelves with the label "Baked fresh daily". I have to say, the cinnamon chunk loaf I had was some of the worst bread I've ever purchased. Every one of the other locations has had fresh bread baking and you can smell it in the air. Not this place. I honestly think most of their bread is multiple days old because mine was hard as a rock. I took a piece off and it was honestly difficult to chew through. I spit it out. I then did a test at home and sliced the circular loaf directly in half as naturally the center portion should be the softest but nope it was hard as a rock too...I tried heating up a bit of it and this too was unsuccessful at making the bread edible. The final test, adding butter and heating it up. Still, the bread was tough and gross. I know a lot of the reviews for this place are poor especially the more recent ones and I have to agree. This place was fowl and the bread terrible and expensive. I just threw the rest of it away. I truly believe this location should be shut down if this is the quality they put out and that they feel it's okay to sell their customers days old awful bread. Trying to save $ no doubt but at the end of the day word of mouth will do its thing. Absolutely awful. 0/5.