short: best customer service of any Krispy Kreme from Jeremiahlong: placed an online order for a dozen to take to the office to share with coworkers. I usually go to the one on 23rd Street but it's farther and the staff is on the rude side so I decided to go on the obstacle course to find this location. I looked at the map a few times and still had to ask an NJ Transit employee for directions. I finally made it, and the customer service of Jeremiah was very refreshing. The big dozen box is awkward to carry, so I took three bags to remove them from the box to carry in my backpack. They saw me doing this and asked me if I'd like a half-dozen box or 3 donut box. I was caught by surprise. I didn't even know how to respond at first, so I responded that I didn't want to inconvenience them, so whatever is easiest for them. They even transferred the donuts over to the smaller boxes. I'm very happy with their level of customer service. Highly recommend this location.
May 27 · WHITE LIONKrispy Kreme
2 Penn Plz Amtrak Level, New York, NY 10121, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.
Essential details
- Address
- 2 Penn Plz Amtrak Level, New York, NY 10121, USA
- Phone
- (212) 695-0428
- Website
- Visit official site
- Rating signal
- 4.0 from 1,415 recorded reviews
Listed operating hours
- Monday6:00 AM – 10:00 PM
- Tuesday6:00 AM – 10:00 PM
- Wednesday6:00 AM – 10:00 PM
- Thursday6:00 AM – 10:00 PM
- Friday6:00 AM – 0:00 AM
- Saturday6:00 AM – 0:00 AM
- Sunday6:00 AM – 10:00 PM
About and visit notes
For New Yorkers seeking that iconic melt-in-your-mouth sweetness, Krispy Kreme offers an undeniable allure. While the city boasts a diverse array of dessert options, the legendary "Original Glazed" donut from Krispy Kreme holds a special place in the hearts of many. With its unmistakable light texture and sweet glaze, it's a treat that transcends generations and brings a moment of pure delight.
Krispy Kreme has built its global reputation on the simple yet profound joy of a freshly made donut. Their commitment to quality is evident in every bite – from the proprietary dough recipe to the precise cooking process that results in that signature fluffy interior. In a city as fast-paced as New York, the accessibility of a warm Krispy Kreme donut provides a comforting pause, a small indulgence that can brighten any day.
The Krispy Kreme experience is often characterized by the anticipation of a warm donut, especially when the "Hot Light" is on. While this particular location might not feature the full factory experience of a larger store, it maintains the core promise of delivering fresh, delicious donuts to the bustling New York crowd. For locals and commuters navigating the complexities of Penn Station, Krispy Kreme offers a familiar and always welcome sweet escape.
---The Krispy Kreme location we're highlighting is strategically positioned at 2 Penn Plz Amtrak Level, New York, NY 10121, USA. This places it directly within the expansive and highly trafficked transportation hub that serves Penn Station and Madison Square Garden. This is an incredibly advantageous spot for accessibility, catering to a constant flow of commuters, travelers, and local residents.
Being on the Amtrak Level of 2 Penn Plaza means it's conveniently located for those arriving or departing via Amtrak trains. Furthermore, its immediate vicinity to the main concourses of Penn Station provides easy access for Long Island Rail Road (LIRR) and NJ Transit passengers, as well as those utilizing the numerous subway lines (A, C, E, 1, 2, 3) that converge at this central point. For New Yorkers working in the surrounding Midtown offices or attending events at Madison Square Garden, this Krispy Kreme offers a quick and easy sweet treat option.
While locating businesses within the labyrinthine Penn Station complex can sometimes feel like an "obstacle course" as one customer noted, the advantage of being directly on the Amtrak Level ensures a high visibility for those specifically using that part of the station. It's a prime grab-and-go location, designed for the efficiency and speed required by busy urban dwellers and travelers.
---Krispy Kreme at 2 Penn Plaza offers its renowned selection of donuts and complementary beverages, focusing on quick service for its high-traffic clientele. Their core offerings typically include:
Original Glazed Doughnuts: The iconic, melt-in-your-mouth classic, often available warm and fresh.
Assorted Doughnuts: A variety of other popular flavors beyond the Original Glazed, which may include:
- Chocolate Iced with Sprinkles
- Chocolate Iced Glazed
- Strawberry Iced
- Kreme Filled
- Chocolate Iced Kreme Filled
- Glazed Chocolate Cake
- Glazed Cruller
- and seasonal or limited-time offerings.
Doughnut Holes / Minis: Smaller, bite-sized versions of their popular donuts, convenient for a quick treat.
Coffee: A selection of freshly brewed hot coffee (regular and decaf) to pair perfectly with their donuts.
Iced Coffee: For those who prefer a cold brew, iced coffee options are typically available.
Other Beverages: Bottled water, juices, and other cold drinks to complement your order.
Specialty Boxes: Options for purchasing donuts in various quantities, from single donuts to a dozen (or "Doughnut Dozen") boxes. This location, as highlighted by a customer review, may even offer more convenient smaller boxes (e.g., half-dozen or three-donut boxes) upon request, demonstrating a willingness to accommodate customer needs.
Krispy Kreme, and specifically this Penn Plaza location, stands out for several reasons that appeal to New Yorkers:
The Original Glazed Experience: The cornerstone of their appeal. The unique recipe and preparation method result in a donut that is famously light, airy, and literally melts in your mouth, especially when served warm.
Convenient Location for Commuters: Situated directly within the Amtrak section of Penn Plaza, it's an ideal spot for a quick treat before or after a train journey, or during a busy workday in the vicinity. Its accessibility within a major transportation hub is a significant advantage.
Potential for Exceptional Customer Service: As highlighted by one customer's "long" review, staff members like Jeremiah can provide incredibly thoughtful and proactive customer service, going above and beyond (e.g., offering to repackage donuts into smaller, more convenient boxes for travel). This personalized attention can significantly enhance the customer experience.
Consistent Brand Quality: Krispy Kreme maintains a high standard of quality across its locations, ensuring that customers can expect the same beloved taste and freshness they associate with the brand.
Quick Service: Designed for speed, this location is geared towards getting customers in and out efficiently, which is crucial in a high-traffic environment.
For inquiries or to confirm specific details about the Krispy Kreme location at 2 Penn Plaza, please use the following contact information:
Address: 2 Penn Plz Amtrak Level, New York, NY 10121, USA
Phone: (212) 695-0428
It's always advisable for New Yorkers to check the official Krispy Kreme website or a reliable local directory for the most current operating hours, as hours in major transportation hubs can sometimes fluctuate.
---For New Yorkers, Krispy Kreme at 2 Penn Plaza offers more than just a sugar fix; it's a convenient and consistently delightful spot for a sweet escape in the heart of one of the city's busiest areas. Its prime location on the Amtrak Level within the Penn Station complex makes it incredibly accessible for daily commuters, weary travelers, and anyone passing through this bustling hub looking for a quick, comforting treat.
The enduring appeal of Krispy Kreme's Original Glazed donut is a major draw, providing that unmistakable light, airy, and sweet experience. While one customer's "disappointing experience" highlights the importance of clear communication and consistent service, another's "short" and "long" reviews passionately praise the exceptional customer service from staff members like Jeremiah, who went above and beyond to assist with packaging. This demonstrates the potential for truly outstanding interactions at this specific location, which can make all the difference in a quick-service environment.
Despite minor inconsistencies that can arise in any high-volume location, the core promise of a fresh, delicious Krispy Kreme donut remains a strong pull. For a fast, satisfying, and universally loved sweet treat, particularly when navigating the vastness of Penn Station, this Krispy Kreme location is a reliable and highly recommended stop for locals seeking a moment of sugary bliss.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pick-up
- On-site services
- Takeaway
- Dine-in
Highlights
- Great coffee
Popular for
- Solo dining
Accessibility
- Wheelchair-accessible entrance
Offerings
- Coffee
Dining options
- Breakfast
- Dessert
Amenities
Atmosphere
- Casual
Crowd
- Family friendly
- LGBTQ+ friendly
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I had a really disappointing experience at this Krispy Kreme location today. I stopped by and asked if they had a box that holds three donuts because I didn’t need a larger quantity. They said yes, so I ordered a box of three donuts and paid $6.92.Immediately after, the cashier grabbed a box with three glazed donuts as if that’s what I had asked for. When I clarified that I wanted to pick out my own three donuts from the display, she turned around and snickered to her coworker, saying, “She definitely said she wants three glazed.” That was not what I asked—I simply inquired if they had a box that holds three.Instead of handling the situation professionally, they responded in a rude tone and told me that picking my own donuts would cost extra. The attitude was completely unnecessary, especially since they misheard me in the first place. On top of that, they kept me in line for five minutes just to figure out how to charge me an extra $0.50 or something —something that should’ve been a simple fix. Instead of just apologizing for their mistake and making it right, they dragged out the process over a few cents.I usually don’t leave bad reviews, but this experience was frustrating enough that I feel like others should be aware. Do better.
Mar 5 · Ava MillerThe classic glazed donuts are my favourite of all donuts. So good to have them here directly at the station.
Apr 24 · YB YavuzJust what you’d expect except the donut I got was a bit wetter and doughier than i like.You can tell that the staff don’t have much morale but it’s not like you’d expect differently for this kind of shop.
Feb 9 · Chaya Alexandra KongWhenever I go to Penn station , I always end up buying atleast 6 or a dozen donuts from Krispy Kreme.. my kids just love this .. after having really mediocre donuts from other shops, these donuts have that extra taste .. of course it’s a bit expensive.. it’s kinda ok , once in a while . Conveniently located inside Penn station. Service can be a little more quick . Otherwise love this place … thumbs up 👍
Dec 3 · Raj SCompare another bakery nearby
Sorted by geographic proximity from this bakery.
Realmuto: Italian Pastry & Gelato
One Pennsylvania Plaza Concourse Level Space C104, New York, NY 10119, USA
Charlotte Neuville Cakes + Confections
215 W 29th St, New York, NY 10001, USA
This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.