Recommend for sure. When I came in I was given a sample & some info on the location. Friendly staff and great food. UPDATE- Such a great place to enjoy with anyone. Family, friends, dates, kids, your business ETC. The owner is a great guy along with his son. Definitely go here.
Nov 30 · WestPhilly Pretzel Factory - Staten Island
604 Forest Ave, Staten Island, NY 10310, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 604 Forest Ave, Staten Island, NY 10310, USA
- Phone
- (718) 981-2951
- Website
- Visit official site
- Rating signal
- 4.0 from 167 recorded reviews
Listed operating hours
- Monday9:30 AM – 7:00 PM
- Tuesday9:30 AM – 7:00 PM
- Wednesday9:30 AM – 7:00 PM
- Thursday9:30 AM – 7:00 PM
- Friday9:30 AM – 7:00 PM
- Saturday9:30 AM – 7:00 PM
- Sunday9:30 AM – 5:00 PM
About and visit notes
The iconic Philly-style soft pretzel has found a welcoming home right here in the heart of Staten Island. At the Philly Pretzel Factory on Forest Avenue, residents of New York can savor a true taste of this East Coast classic. More than just a bakery, this local favorite has established itself as a reliable source for fresh, hot, and satisfying pretzel products, making it a go-to for quick snacks, family gatherings, and full-scale catering needs across the borough.
The store embodies the pursuit of a better snack, dedicated to providing wholesome goodness in every hand-twisted product. The commitment to baking pretzels fresh daily is evident in the quality, texture, and flavor that customers consistently praise. For New Yorkers craving the authentic, savory, and soft-on-the-inside pretzel experience, this Forest Avenue location delivers on that promise, offering a refreshing alternative to the typical baked goods found elsewhere. The friendly staff and warm atmosphere also ensure every visit is a pleasant one, whether you’re stopping in for a single pretzel or picking up an order for a crowd.
The customer reviews speak volumes about the dedication to quality and service. Visitors often note the friendly staff, delicious free samples (like the popular sugar cinnamon rivets), and the overall consistent freshness and flavor of the products. Whether you’re a long-time fan of the brand or new to the Philly-style pretzel, this local Staten Island spot is highly recommended by those who value great food and great customer care.
The Philly Pretzel Factory's menu extends far beyond the traditional pretzel twist. While the original soft pretzel is the foundation of the business—offered in quantities from singles to a hundred-pack for events—the specialties and party trays truly showcase the creativity and versatility of their dough. This variety makes the bakery a one-stop shop for everything from a light lunch to a full appetizer spread for a party, ensuring there's a delicious option for any time of day or event size.
For those planning a party or catering an event, the ability to order large-format trays is a major highlight. From trays of bite-sized Rivets to savory combinations featuring pretzel dogs and cheesesteak bites, the catering options are a popular choice for New York events, guaranteeing a fresh and crowd-pleasing selection of appetizers that are easy to manage and serve.
Location and Accessibility
Philly Pretzel Factory - Staten Island is conveniently located at 604 Forest Ave, Staten Island, NY 10310, USA. This easily accessible location is a great stop for local residents and those driving through the area.
For drivers, the location offers convenient parking options, including a free parking lot on-site, in addition to paid street parking, making a quick visit hassle-free. The bakery is also dedicated to accessibility, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot to ensure all members of the community can easily visit and enjoy their fresh-baked treats. This commitment to customer convenience makes it an ideal spot for a quick stop during a busy day.
Services Offered
The Philly Pretzel Factory on Forest Avenue offers a comprehensive range of services tailored for ultimate customer convenience, accommodating individual purchases as well as large-scale events.
- In-store pickup: Customers can place an order ahead of time and pick it up directly from the bakery, ensuring a fast and fresh experience.
- Delivery: The bakery offers local delivery services, bringing fresh pretzels and catering trays directly to homes, offices, and events across Staten Island.
- Takeout: Perfect for a quick grab-and-go snack or meal.
- Onsite Services: The location is a full-service bakery, offering products baked fresh on-site throughout the day.
- Caterer Services: Specializing in large-volume party trays and packages perfect for any gathering, from casual office meetings to larger private parties.
- Variety of Payment Options: Accepting credit cards, debit cards, and NFC mobile payments for a smooth and modern transaction experience.
Features / Highlights
What makes this Staten Island bakery a standout choice is the combination of its product quality, menu variety, and dedication to fresh, local service.
- Fresh, Hand-Twisted Pretzels: The core product is a superior, authentic Philly-style soft pretzel—freshly baked, soft, hot, and perfectly salted.
- Specialty Menu Items: Beyond the classic twist, the menu includes savory items like the Pretzel Dog (all-beef hot dog wrapped in pretzel dough), Spicy Pretzel Sausage, Cheesesteak Bites, and the Pretzel Pizza.
- Sweet Treats: For a sweeter bite, popular options include the Cinnamon Shaker (bite-sized pretzels rolled in cinnamon sugar) and other sweet rivets served with dips like butter cream or salted caramel.
- Pretzel Rivets: The bite-sized Rivets, often ordered in shakers, small boxes, or full buckets, are an addictively snackable format popular with all ages.
- Extensive Party Trays: The catering menu offers various trays, including the Full Rivet Tray (approx. 200 bite-size pretzels), Mini Dogs & Rivets Tray, All Mini Dogs Tray, and Cheese Steak Trays, catering to 10 to 25+ guests.
- Wide Assortment of Dips: A variety of dips are available to complement any pretzel order, ranging from classic yellow and spicy mustard to savory cheddar cheese, nacho cheese, and sweet options like chocolate, butter cream, and honey mustard.
- Local Owner-Operator Commitment: Customer feedback highlights the friendly staff, including the owner and his son, noting their dedication to great service and providing a positive community experience.
Contact Information
For New York residents looking to place an order or inquire about catering, the local Staten Island branch is ready to assist.
Address: 604 Forest Ave, Staten Island, NY 10310, USA
Phone: (718) 981-2951
What is Worth Choosing
When deciding on a snack for yourself or planning a crowd-pleasing menu for an event in New York, the Philly Pretzel Factory on Forest Ave is a choice worth making for several key reasons.
The quality of the core product is unmatched—a consistently fresh, soft, and satisfying pretzel that has earned a loyal following. The convenience is also a significant factor; with options for quick takeout, in-store pickup, and local delivery, satisfying your craving is easy and fast. The popular 'Crowd Pleaser' package, which includes 25 soft pretzels and a bottle of mustard, is an excellent value option for offices or small gatherings. For larger occasions, the wide variety of Party Trays—like the Full Rivet Tray with its approximately 200 bite-sized pieces—takes the guesswork out of catering. Customers love the Mini Dogs, the Cheesesteak Bites, and the Rivets, which all add a unique and savory twist to the traditional bakery experience. Ultimately, what makes this location stand out is the combination of authentic product quality and the friendly, community-focused service provided by the local Staten Island team. It is a reliable and delicious choice for any time a soft pretzel is needed.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Onsite services
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Paid street parking
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I haven't been here in a while. Went to get a bucket of pretzels. Worker gave me sugar cinnamon samples, they were delish and will be in the next stops order! Pretzels were fresh and delicious. Workers were friendly.
Aug 22 · VickieI visited Philly Pretzel Factory today and purchased 5 classic pretzels. They were delicious and had a good crispy crust. Overall, it was a satisfying experience and I would definitely recommend it to others.
Feb 14 · Ralph YThis place is the absolute best. Always a hit to bring to events and gatherings. And the owner is super nice dude!
Apr 5 · Cathryn AntenucciIf I could have I would have gave him a zero all across the board. The guy in there has no personality no customer service skills at all. We stood there while he continued to make pretzels not engaging not letting us know how long it was going to take for a small little order, and then when I asked him he shrugged his shoulders like he didn't want to be bothered- after already waiting for 10 minutes!!! He looked miserable he didn't look happy so you shouldn't be there I don't care if he's the owner or a worker. you lose customers that way and you definitely lost customers today and I hope other people see this and don't go into this location and get the same miserable treatment. It's funny, the one day I wanted to take my son and he has to deal with this. They should be embarrassed. If this guy would of at least acknowledged us to let us know we wouldn't have left. Let some other person wait. His response is the only Interaction we had with him. There will be other posts to follow...
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
