I just bought the Classics Snack Pack through the Auntie Anne’s delivery app. According to the menu, this consists of 2 pretzel nuggets (I ordered one cinnamon and one original flavor) and 2 regular pretzels (which I order one cinnamon and one original flavor) as well. When the food arrived, I noticed that my original pretzel nuggets was missing. I called the store and the lady was very unhelpful and kept repeating “everything was there” even though it really wasn’t!! I’m deeply disappointed of the customer service I received and I just want to at least get a partial refund for my missing pretzel nuggets. The photo is what I received …
Nov 4 · Amanda LinAuntie Anne's
358 N Broadway Space # 0883A, Hicksville, NY 11801, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 358 N Broadway Space # 0883A, Hicksville, NY 11801, USA
- Phone
- (516) 938-2409
- Website
- Visit official site
- Rating signal
- 3.0 from 37 recorded reviews
Listed operating hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 8:00 PM
- Friday11:00 AM – 9:00 PM
- Saturday11:00 AM – 9:00 PM
- Sunday12:00 AM – 7:00 PM
About and visit notes
In the busy and diverse landscape of Long Island, a visit to the local mall is a popular pastime for many New Yorkers. Nestled within this familiar environment, a snack shop often becomes a staple, a place for a quick break or a treat to enjoy while shopping. Auntie Anne's, located at the Broadway Mall in Hicksville, is a well-known spot that specializes in a specific and beloved type of baked good: pretzels. For locals, this location serves as a convenient and familiar destination for a variety of freshly baked pretzels and other snacks. While it's part of a larger franchise, this specific location is an integrated part of the Hicksville community, providing a consistent and recognizable product to its customers. The brand's focus on a simple yet effective menu makes it a reliable choice for New Yorkers looking for a specific type of treat.
Auntie Anne's has built a global reputation on its soft, warm, and delicious pretzels. The brand's story is one of simple origins, but its expansion into a household name is a testament to the universal appeal of a well-made pretzel. This particular location in Hicksville upholds that tradition, serving customers who are often on the go, whether they are shopping, meeting friends, or simply grabbing a quick bite. The experience at Auntie Anne's is typically centered around a quick, efficient transaction, where customers can get a freshly baked pretzel in a matter of moments. While the customer service experience can be a point of discussion, the core product remains the star of the show. The bakery's model is designed for convenience, with a menu that is easy to navigate and a process that prioritizes getting a warm snack into the customer's hands as quickly as possible. This is particularly important in a mall environment, where efficiency is key.
Auntie Anne's is conveniently located at 358 N Broadway, Space # 0883A, Hicksville, NY 11801. This address places it squarely within the Broadway Mall, a major shopping destination in the Hicksville area. Being inside the mall makes it highly accessible for shoppers, as well as those who are specifically visiting for a quick snack. Hicksville is a well-connected part of Long Island, and its road network ensures that the mall is easily reachable by car. There is ample parking available at the mall, which is a significant convenience for New Yorkers who drive. For those using public transportation, the area is served by local bus routes that stop near the mall, making it an accessible option for a wide range of residents. The location inside the mall also means it is a safe and easily identifiable spot, perfect for meeting friends or taking a break from shopping.
The services offered at Auntie Anne's are straightforward and centered on their signature products. The menu is designed to be simple and easy to understand, with a focus on pretzels and a few accompanying items. This specialization allows them to excel at what they do best: producing a fresh, hot pretzel in a variety of classic flavors. While the store is part of a larger franchise, the local team handles all in-store and delivery orders, serving the Hicksville community directly. The business is built on a model of efficiency, ensuring that customers can get their food quickly, which is a major draw in a fast-paced environment like a shopping mall.
Some of the notable services offered include:
A variety of classic pretzels, including the original, cinnamon sugar, and other popular flavors, available hot and fresh throughout the day.
Pretzel nuggets, a bite-sized version of their classic pretzels, also available in a range of flavors, perfect for sharing or a smaller snack.
Snack packs and combo meals, which offer a variety of pretzels and drinks, providing a convenient and cost-effective option for customers.
A selection of dips and sauces to complement the pretzels, enhancing the flavor experience.
Delivery services through their app and third-party platforms, making it possible for customers to enjoy their favorite pretzels from the comfort of their homes.
What distinguishes Auntie Anne's in Hicksville are its key features and highlights, which are rooted in the brand's core identity. The bakery's appeal lies in its consistent product, which is a familiar and comforting treat for many. The convenience of its location within the Broadway Mall is a major highlight, as is the simplicity of its menu. While customer service can be an area of concern, as indicated by some reviews, the core product remains the primary reason for a visit.
Key highlights that define the Auntie Anne's experience include:
Freshly Baked Pretzels: The main draw is the promise of a hot, freshly baked pretzel. The unique texture and flavor of an Auntie Anne's pretzel are a major reason for its popularity.
Convenient Mall Location: Situated within the Broadway Mall, the store is an ideal spot for a quick snack during a shopping trip, making it a perfect fit for the lifestyle of many Long Island residents.
Classic Flavors: The menu focuses on beloved classics like cinnamon sugar and original pretzels, ensuring a consistent and reliable taste that customers can depend on.
Quick and Efficient Service: The business model is built for speed, which is a major advantage for customers who are in a hurry and need a fast snack.
Delivery Options: The availability of delivery through an app and other services makes it incredibly easy for locals to enjoy their favorite pretzels without having to leave their homes.
To learn more or to get in touch with Auntie Anne's in Hicksville, you can use the following information.
Address:358 N Broadway Space # 0883A, Hicksville, NY 11801, USA
Phone:(516) 938-2409
In conclusion, Auntie Anne's in Hicksville is a well-known and convenient spot for New Yorkers in the Long Island area. Its prime location within the Broadway Mall makes it a perfect destination for a quick, delicious snack while shopping. The bakery's focus on its signature fresh pretzels, available in classic flavors, ensures a consistent and satisfying product. While the customer service experience can be a point of discussion, the core product and the convenience of the location are the primary reasons for its enduring popularity. For any resident looking for a reliable and quick pretzel fix, Auntie Anne's provides a familiar taste and a convenient solution. It is a local staple that, despite being part of a larger chain, has become an integrated and recognizable part of the Hicksville community's landscape.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
I ordered a classic pretzel with no salt & was given nuggets. It was cold & salty. Don't take customers' orders if you cannot fulfill them. I'm not a dog that eats scraps!
Dec 5 · R MahoganyMy husband and I went to the mall & after shopping we wanted a snack. There was only one young lady on the register, trying really hard. The line was very long. There was some older looking lady sitting in a chair in a room. WHY... wouldn't someone help decrease the amount of people on the line? What happened to TEAM WORK? Where was the Manager? She needs to be fired! Bad BUSINESS!The jewelry stand across-from Annie's stated that two months ago they had no water but were serving customers!
Oct 21 · MICHELLE KOONTZDONT GO HERE ME AND MY FRIEND HAVE FOOD POISONING!!!! HOW DO YOU GET FOOD POISONING FROM A PRETZEL
May 14 · Chiara SullivanHorrible service. There is one young boy on the register and 1 lady making pretzels. She can’t keep up with customer demand. He said we can’t make mini pretzel dogs because only 1 person baking. I offered to wait but he still said no. He turns and asks her and she says NO because she is overworked and alone. Very bad management!! I never heard of turning back multiple customers and not taking their orders because they don’t have enough help to make the product. One of my faves going downhill due to poor management. I will try Philly Pretzel Factory next to my house or another AA location. So sad 😞
Dec 28 · Hiba AbuSaabCompare another bakery nearby
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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
