I recommend not going here. The staff was so rude to my 10 year old grandson. I took him there today to get a snack for our road trip and my grandson chose what he wanted but changed his mind while we were still ordering. The staff said "well, did you make up your mind this time?" Then I asked if they had the mini pretzels. The same staff said "Can't you read the sign?" I told him I would take my business elsewhere and he responded with "Then go ahead!" I have worked in customer service all my life. I would never disrespect someone the way that man did. I'm sure the owner's wouldn't appreciate losing business because the staff was having a "bad day"
Jun 22 · Karen JurasichAuntie Anne's
6170 W Grand Ave Space 45K203, Gurnee, IL 60031, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 6170 W Grand Ave Space 45K203, Gurnee, IL 60031, USA
- Phone
- (847) 855-7866
- Website
- Visit official site
- Rating signal
- 3.0 from 41 recorded reviews
Listed operating hours
- Monday11:00 AM – 7:00 PM
- Tuesday11:00 AM – 7:00 PM
- Wednesday11:00 AM – 7:00 PM
- Thursday11:00 AM – 7:00 PM
- Friday11:00 AM – 7:00 PM
- Saturday11:00 AM – 7:00 PM
- Sunday12:00 AM – 6:00 PM
About and visit notes
Introduction / Overview
For residents of Lake County and Northern Illinois, Auntie Anne's at Gurnee Mills offers a familiar and delicious pit stop specializing in one simple, perfect product: the hand-rolled, freshly baked soft pretzel. Located within the bustling Gurnee Mills complex, this particular "bakery" operates as a snack destination, standing out for its commitment to serving warm, golden-brown pretzels straight from the oven. The simple yet effective menu is centered around the classic soft pretzel dough, which forms the base for a wide array of sweet and savory offerings.
The experience at Auntie Anne's is all about immediate gratification and a satisfying, craveable snack. Every pretzel is made with just five simple ingredients, ensuring a consistent taste and texture that Illinois customers have come to expect. While the Original Pretzel is a timeless staple, the menu expands to cater to all tastes, including the sweet tooth with options like Cinnamon Sugar and Sweet Almond, and the savory palate with bold flavors such as Roasted Garlic & Parmesan, Pepperoni, and Jalapeño. Beyond the classic twist, the shop has innovated the snack experience with bite-sized Pretzel Nuggets—perfect for dipping and sharing—and the ever-popular Pretzel Dogs, which wrap a Nathan’s Famous® hot dog in that signature soft pretzel dough.
Pairing these baked goods is the equally famous line of refreshing beverages. The Original Lemonade is a tart and sweet complement to the salty snacks, and the menu offers a vibrant twist with various Lemonade Mixers and Frozen Lemonade Mixers. This combination of hot, buttery pretzels and ice-cold, tart beverages makes Auntie Anne's a go-to choice for a quick treat during a shopping trip or a substantial snack for an Illinois road trip. While most customer experiences are positive, highlighting the quality of the food and convenience, patrons should always expect professional and courteous service, knowing that the quality of the food is generally well-received.
Location and Accessibility
This Auntie Anne's location is strategically situated at 6170 W Grand Ave Space 45K203, Gurnee, IL 60031, USA. This address places it directly within the Gurnee Mills shopping center, a major retail hub in Lake County. Specifically, the shop is located within the "Dine O Rama Food Court," making it an easily accessible and recognizable spot for a rest and refueling stop for shoppers or those traveling along major northern Illinois routes.
Recognizing that the location is within a large commercial complex, the facility is equipped to handle high traffic and ensure convenience for all patrons:
- Wheelchair Accessible Entrance: The location, being within the Gurnee Mills Food Court, offers a fully accessible path, allowing for smooth entry and navigation.
- Wheelchair Accessible Parking Lot: The Gurnee Mills parking facility provides designated, accessible parking spaces, ensuring easy access to the shopping center and, subsequently, the food court.
The central food court location emphasizes a "Quick visit" model, catering perfectly to customers looking for fast service and a quick, satisfying bite without a long wait.
Services Offered
Auntie Anne's Gurnee location provides a wide array of convenient service options tailored to modern consumer needs, whether they are in a hurry or planning a large order for a group:
- Curbside Pickup: Allows customers to order ahead and have their fresh pretzels brought directly to their vehicle, providing maximum convenience without having to enter the busy mall.
- Delivery: Facilitates receiving hot, fresh pretzels and drinks directly to a home or office location within the service area, perfect for a mid-day work treat in Lake County.
- In-store Pickup: A fast option for pre-ordered snacks, enabling customers to quickly grab their items and continue shopping or traveling.
- In-store Shopping: The traditional method, allowing customers to view the current selection and place their order directly at the counter.
- Takeout: The core service model for the food court setting, providing products wrapped and ready for immediate consumption elsewhere.
- Credit Cards: Accepts major credit cards for simple and flexible payment.
- Debit Cards: Offers a straightforward method for daily purchases.
- NFC Mobile Payments: Allows for ultra-fast, contactless payment via smartphones or other devices, accelerating the checkout process during peak hours.
Features / Highlights
The Gurnee Auntie Anne's stands out in the Illinois snack food category with its commitment to freshness and variety:
- Hand-Rolled, Freshly Baked Promise: Every pretzel is prepared and baked on-site, ensuring it is served hot, soft, and golden brown, which is the cornerstone of the brand’s appeal.
- Extensive Pretzel Flavor Selection: Features a complete range of traditional and unique flavors including Cinnamon Sugar, Sweet Almond, Sour Cream & Onion, Roasted Garlic & Parmesan, Pepperoni, and Jalapeño.
- Innovative Snack Formats: Offers bite-sized Original and Cinnamon Sugar Pretzel Nuggets for sharing, and the savory Original, Cheese, and Jalapeño & Cheese Pretzel Dogs.
- Specialized Pretzel Buckets: Perfect for parties, office gatherings, or group travel, offering large quantities of Original or Cinnamon Sugar Nuggets, or Mini Pretzel Dogs.
- Diverse Dip Portfolio: Provides seven different dips—from sweet options like Caramel and Sweet Glaze to savory choices like Cheese, Marinara, and Hot Salsa Cheese Dip—to perfectly complement any pretzel choice.
- Famous Lemonade Selection: Features the Original Lemonade and a vibrant variety of Lemonade Mixers and Frozen Lemonade Mixers, highly recommended by customers for pairing with the salty snacks.
Contact Information
For patrons across Illinois wishing to verify hours of operation at Gurnee Mills, place a delivery order, or inquire about Pretzel Bucket catering, please use the following contact information:
Address: 6170 W Grand Ave Space 45K203, Gurnee, IL 60031, USA
Phone: (847) 855-7866
Mobile Phone: +1 847-855-7866
What is worth choosing
For the Illinois consumer looking for a quick, reliable, and deeply satisfying snack, Auntie Anne's in Gurnee is worth choosing for one undeniable reason: the guaranteed freshness of its signature soft pretzel. The ability to grab a hot, buttery, hand-rolled pretzel—whether the simple Original or the delectable Cinnamon Sugar variety—is the essential value proposition. This location excels as a convenient fuel stop, offering rapid service via its "Quick visit" model and a full suite of services including Curbside Pickup and Delivery, which are crucial for the busy Illinois shopper or traveler.
Furthermore, the value extends to its expansive menu. Choosing Auntie Anne's means you are not limited to one item; you can enjoy the highly-rated Pretzel Dogs for a savory, substantial meal or stock up on Pretzel Nuggets for an office or family treat using one of the large buckets. The famous Original Lemonade or a refreshing Frozen Lemonade Mixer is the perfect complement, enhancing the entire snack experience. While customer service experiences can occasionally vary, the consistent quality of the freshly baked product and the exceptional variety of flavors and dips ensure that the food itself remains a reliably delicious choice for anyone passing through or shopping at Gurnee Mills.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
They have really good pretzels!Tonight i also had the mini hotdogs they are great! I also enjoyed a frozen blue raspberry drink.Everything was reasonably priced which was really nice also the people working here were wonderful.Love stopping by when I am in the mall.
Nov 15 · Laura Kayler (Laura Elizabeth)You must be thinking of the wrong person because I rarely go to Gurnee Mills. I also have a dairy allergy so i definitely did not say or ask for extra butter. Also, your staff wasn’t very nice either towards me. You know if you act a certain way to someone they will most likely act the same so that’s what I did after there. Also I was unsure about the $10 because I thought sauce was free. Also after learning the honey mustard had eggs in it ( another thing I’m allergic to,) I asked for marinara instead and was grateful that I got what I asked for.
Jun 5 · Amanda SekiliWorker needs to slow down and stop assuming what we are getting. They completely messed up the order. But I guess it wasn't such a bad thing because it worked out in the end, food was still good.
Sep 22 · NoahI’m extremely disappointed by the false and unfair accusation made about me by Auntie Anne’s at Gurnee Mills. First and foremost, I have a dairy and egg allergy, I literally cannot eat butter or anything containing dairy or eggs. I always have to be cautious about what I consume, so it’s upsetting to be accused of doing something I physically can’t do.On top of that, I rarely even go to Gurnee Mills. I literally just came back from college so I don’t frequent that mall, so for someone to claim I was involved in something there is not only inaccurate, it’s completely baseless. I expect more care and responsibility from a business before making such serious assumptions about someone.Please do better in verifying facts before making accusations. Situations like this are not only frustrating, they can also be deeply hurtful to those living with medical conditions.Lastly, I didn't treat the staff wrong. I was literally confused because I assumed that the sauces would be free and asked to switch the honey mustard out because it contains eggs, something I am allergic to.Thanks,Amanda
Jun 5 · Amanda SekiliCompare another bakery nearby
Sorted by geographic proximity from this bakery.












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This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
