We thought we were getting, a once upon a time, an amazing cinnamon roll and ended up getting a chewing piece of something called cinnamon roll - it was terrible! The dough was extremely think and chewy - the opposite of soft and delicious to the taste. Never again will I eat these terrible cinnamon rolls
Aug 16 · Rita SwensonCinnabon
575 E University Pkwy, Orem, UT 84097, USA
Directory information can change. Confirm current hours, prices, products, dietary needs, and custom-order requirements directly with the bakery.

Essential details
- Address
- 575 E University Pkwy, Orem, UT 84097, USA
- Phone
- (385) 333-7080
- Website
- Visit official site
- Rating signal
- 3.0 from 175 recorded reviews
Listed operating hours
- Monday10:00 AM – 9:00 PM
- Tuesday10:00 AM – 9:00 PM
- Wednesday10:00 AM – 9:00 PM
- Thursday10:00 AM – 9:00 PM
- Friday10:00 AM – 9:00 PM
- Saturday10:00 AM – 9:00 PM
- SundayClosed
About and visit notes
Cinnabon: The Irresistible Aroma of Cinnamon in Orem, Utah
For many in Utah County, the signature scent of fresh-baked dough, legendary Makara cinnamon, and waves of signature cream cheese frosting is synonymous with Cinnabon. Located conveniently in Orem, UT, this bakery specializes in crafting the ultimate sweet indulgence: the world-famous cinnamon roll. Cinnabon is a dedicated Bakery offering a focused menu that delivers on its promise of warm, gooey, and utterly decadent treats. It’s the perfect destination when you need a quick, comforting dessert, a rich coffee pairing, or a party pack of mini-rolls for your next Utah event.
The menu extends far beyond the original Classic Roll ($6.99). Patrons can explore Topped Bons like the rich Caramel PecanBon® ($6.99) or the specialty Chocolate Peanut Butter Cup Bon Made With REESE’S. The goal is simple: to provide a moment of sweet euphoria. However, as a note to local users, while the brand promises "soft and delicious," recent customer feedback from this Orem location highlights the critical need to ensure your rolls are fully and properly baked upon purchase, especially near closing time, to guarantee that soft, irresistible texture Cinnabon is known for.
Location and Accessibility on University Parkway
The Cinnabon location serving Orem and Provo is strategically situated on University Parkway, a major access point that makes it a highly convenient stop for local shoppers, students, and commuters in Utah Valley.
The address is: 575 E University Pkwy, Orem, UT 84097, USA.
Being located in a high-traffic retail area ensures ease of access and quick in-and-out visits.
- Accessibility: The facility prioritizes inclusion with a Wheelchair accessible entrance and a designated Wheelchair accessible parking lot.
- Convenience: The entire operation is geared toward a Quick visit, perfect for grabbing a treat on your lunch break or driving through the area.
- Payment: They accept a wide variety of modern payment options, including Credit cards, Debit cards, and NFC mobile payments.
Services Offered
Cinnabon in Orem offers multiple flexible ways for Utah customers to satisfy their cravings, whether they need a single roll or a large platter for a gathering.
- Takeout: Walk-in service for quick purchases of cinnamon rolls, Quick Bites, and beverages.
- Delivery: Orders can be placed through third-party platforms for convenient delivery across the local Utah County area.
- In-store Pickup: Easily collect pre-ordered CinnaPacks™ or large quantities for planned events.
- Onsite Services: Customers can enjoy their rolls and coffee within the store's premises.
- Coffee and Frozen Drinks: They offer full beverage service, including Hot Cocoa, Lemonade, and specialty frozen options like Chillattas® and Cold Brew Frozen Coffee.
Features and Highlights: The Full Menu of Sweet Treats
The Cinnabon menu is a testament to the versatility of its iconic cinnamon flavor, offering several sizes and indulgent toppings.
- Signature Cinnamon Rolls: The main attractions include the full-sized Classic Roll ($6.99) and the smaller, perfectly portioned Minibon®, alongside the bite-sized, sharable BonBites™.
- Decadent Topped Bons: For an added layer of indulgence, the Topped Bons feature innovative combinations such as the Caramel PecanBon® ($6.99), TurtleBon, and various collaborations like the OREO® Bon and the REESE'S-themed rolls.
- Specialty Quick Bites: Beyond the main rolls, the menu features smaller, shareable items like the Center Of The Roll™ (the gooey core), CinnaSweeties® (bite-sized doughnut treats), Churro Sticks, and the unique Cookie BonBite (a cinnamon roll baked inside a chocolate chip cookie).
- Party & Catering Options: CinnaPacks™ are available in various counts and styles (Classic, MiniBon®, BonBites™, and Topped Bons), making them an ideal, easy option for large parties and office treats in the Utah Valley.
- Custom Add-Ons: Customers can personalize their treats or packs with generous sides of signature toppings like Side Of Cream Cheese Frosting ($1.19), Side Of Pecans ($1.19), and Side Of Caramel Frosting ($1.19).
Contact Information
To place a catering order, check current specials, or inquire about their featured frozen drinks, please use the following contact details for the Orem location.
Address: 575 E University Pkwy, Orem, UT 84097, USA
Phone: (385) 333-7080
What is Worth Choosing at Cinnabon in Orem
For residents of Utah County, Cinnabon is worth choosing when you are seeking the brand's unmistakable, consistently delicious flavor profile of its famous Makara cinnamon and rich cream cheese frosting. It remains the top choice for an affordable, convenient, and recognizable Classic Roll or one of its highly decadent variations, especially the Caramel PecanBon®. The variety of CinnaPacks™ makes this Orem location an excellent resource for a simple, satisfying dessert solution for any large group or celebration.
However, local customers need to be highly mindful of the product quality at the time of purchase. Multiple customer reviews indicate significant issues with undercooked, chewy, and "doughy" rolls, which is the opposite of the soft, melt-in-your-mouth texture the product should have. One customer regrettably wasted $24 on a pack of "severely undercooked" rolls, highlighting that service can also be "extremely lacking," with staff allegedly declining to exchange the poor-quality items.
Therefore, if you choose the Cinnabon in Orem, the selection is worth it for the flavor and convenience, provided you thoroughly inspect your cinnamon rolls for proper texture and doneness before completing your purchase. This diligence will ensure you get the warm, soft, and irresistible treat that Cinnabon is famous for, and not an undercooked product that results in a "terrible" and wasted experience.
Services and accessibility
These attributes come from the directory record and should be confirmed when essential.
Service options
- Delivery
- In-store pickup
- Onsite services
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
See the bakery
Reviews and recurring themes
Read individual comments as personal experiences, not verified guarantees.
Usually I can get decent cinnamon rolls at this location. However, the service is extremely lacking and the rolls I was given were severely undercooked. When asked if I could exchange them for better cooked ones on the warmer, they declined. I then made the mistake of purchasing them, wasting $24 on 6 doughy rolls. I made this purchase on 6/27/2022 in the evening. Close to closing time. Do not buy rolls that look like this. They aren’t worth the cash! Stringy and way undercooked.
Jun 29 · Curtis TwitchellService was slow. Despite 25 people in line there was only 1 person serving and 3 workers sweeping or chatting or other weird useless tasks. I love the food and ice cream but have been disappointed several times. If it’s mid day, less customers, you might have better luck.
Dec 29 · Kyle WoodburyI usually never write reviews but this is probably one of the worst Cinnabons I have ever been to. I absolutely LOVE cinnabons but this place has actually made me not want to have them. They are always dry and look like they have been there for days. I usually pick the one I want and today the cashier today refused and said it was policy to have to give me one from the back. This one was clearly old and had been sitting out. My boyfriend and I usually do half caramel pecan and half plain (and pay for a full caramel pecan) and she said they dont do that even though we have done this plenty of times before. I had downloaded their new app and could get free cinnabon minis and I didn’t even finish them from how hard they were. I know its not a reflection of the Cinnabon as a whole but this location is always dirty, cashiers take forever to actually take your order (even when its empty) and they dont do a good job. It sounds so harsh but I can’t think of one good thing to say about this location and I have been a loyal customer to the Cinnabon for years.
Aug 9 · Marieli RojasThe cinnamon rolls are delicious but expensive. I bought them but the cashier refused to give them to me until he told me exactly how to store them and heat them up and other random facts. All of it was information that was obvious and already on the box but it took him forever to explain and was kind of annoying since I was in a rush
Dec 25 · John OsmondCompare another bakery nearby
Sorted by geographic proximity from this bakery.

Auntie Anne's - University Place Mall - Orem
575 E University Pkwy M214, Orem, UT 84097, USA







Su00fcss Cookie Company Provo
4801 N University Ave #210, Provo, UT 84604, USA




This page combines directory records, available business details, submitted photos, and visitor feedback. Information may be incomplete or change without notice. For corrections, contact server@heavenlydelightsbakery.com.
