Auntie Anne's Introduce
For us Kentuckians who enjoy a day of shopping or just need a delicious, satisfying snack, there is one scent that is instantly recognizable and entirely irresistible: the warm, buttery aroma of a freshly baked soft pretzel from Auntie Anne's. Located right in the heart of Louisville’s retail scene inside the bustling Mall St. Matthews, this bakery kiosk is a must-visit destination for those craving that signature golden-brown perfection. Auntie Anne's is a unique type of bakery, specializing not in cakes or loaves, but in the simple, yet profound, art of the hand-rolled soft pretzel.
Every pretzel here is a testament to fresh, immediate quality. The process involves hand-rolling the dough and baking it right in front of you, ensuring that what you receive is perfectly hot, soft, and ready to be devoured. While the classic Original Pretzel with its buttery, salty finish remains a favorite, the menu has expanded significantly to offer a range of savory and sweet options that go well beyond a typical mall snack. From the sweet indulgence of Cinnamon Sugar to the hearty, savory kick of a Pepperoni Pretzel Dog, there is a flavor for every craving, complemented perfectly by their famous Original Lemonade.
The experience at the Mall St. Matthews location is designed for convenience, recognizing that visitors are often on the move or pausing briefly during a shopping trip. They offer various service options, including delivery and curbside pickup, making it easier than ever to enjoy your favorite pretzel, even if you can't stop inside the mall. While customer experiences can sometimes vary, as evidenced by local feedback, the bakery’s commitment to freshly baked goods and extensive menu remains its reliable draw for the Louisville community. Ultimately, a trip to Auntie Anne's is about indulging in a warm, comforting treat that has become a staple of the Kentucky shopping experience.
The Auntie Anne's location is strategically placed inside one of Louisville's major retail hubs, offering maximum convenience to shoppers and local residents.
Address: 5000 Shelbyville Rd Spc #1195, Louisville, KY 40207, USA
This specific address places the bakery within Mall St. Matthews, an easy-to-reach location just off Shelbyville Road. The store’s location within the mall is ideal for a quick visit, as noted in the planning information.
Accessibility is well-managed within the mall environment. The location provides a Wheelchair accessible entrance to the mall itself and a designated Wheelchair accessible parking lot for easy entry. Because the business is geared towards a quick, on-the-go transaction, it is fully set up for modern, efficient payments, accepting Credit cards, Debit cards, and NFC mobile payments.
The standard mall hours apply, typically running from 11:00 AM to 8:00 PM Monday through Saturday, and shorter hours on Sunday, though it's always best to check the Mall St. Matthews’ current operating schedule.
Auntie Anne's at Mall St. Matthews has expanded its service options beyond simple counter sales to accommodate the modern needs of our Kentucky community.
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Auntie Anne's is distinguished by its unique product offerings and the commitment to a fresh, classic experience that has made it a favorite across the country.
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The Auntie Anne's location at Mall St. Matthews is easy to reach by phone, particularly for catering requests or to confirm the status of a large order.
Address: 5000 Shelbyville Rd Spc #1195, Louisville, KY 40207, USA (Located inside Mall St. Matthews)
Phone: (680) 242-9510
Mobile Phone: +1 680-242-9510
Store hours generally align with Mall St. Matthews hours, which are typically Monday–Saturday from 11:00 AM–8:00 PM and Sunday from 12:00 PM–6:00 PM. We always advise contacting the store directly or checking the mall's official site for any specific holiday or seasonal changes to the schedule.
For us locals in Louisville, Auntie Anne's at Mall St. Matthews is worth choosing for several compelling reasons, centered around their unique product and convenient location. First and foremost is the guarantee of a freshly baked, hand-rolled soft pretzel. That soft, warm dough, perfectly coated in butter and your choice of topping, is a satisfying treat that is difficult to replicate. Whether you are craving the classic saltiness of the Original or the warm spice of the Cinnamon Sugar, you are guaranteed a high-quality product made right when you order it.
Secondly, the shop offers a complete, balanced snack experience, pairing their pretzels with the indispensable Original Lemonade. This iconic duo is perfect for a quick visit during a shopping excursion or as a treat to grab and go. The convenience is also a major draw, with multiple modern service options like curbside pickup and delivery, meaning you don't even have to fight the mall traffic to enjoy your favorite snack.
Finally, for group events, the easily shared Pretzel Buckets and the reliable crowd-pleasing effect of the Mini Pretzel Dogs make Auntie Anne's an effortless choice for catering any event in the Kentucky area. Despite occasional inconsistencies in service—a common challenge in high-volume, quick-service environments—the quality and freshness of the core product and the variety of the menu make Auntie Anne's a reliable and beloved destination for a sweet or savory indulgence in Louisville.
Auntie Anne's Services
Soft Pretzels
Every Auntie Anne's pretzel is hand-rolled and freshly baked to golden brown perfection.
- Original
Every single pretzel is an original, and freshly baked to raise the standard of snacking.
- Cinnamon Sugar
A soft pretzel hot from the oven, sprinkled with fresh cinnamon, sweet sugar, and handed right over.
- Sweet Almond
This sweet yet salty pretzel is baked fresh and topped with Auntie Anne's own toasted almond crunch.
- Sour Cream & Onion
A hint of sour cream and onion are freshly baked into a warm, soft pretzel for you to savor bite by bite.
- Roasted Garlic & Parmesan
The aroma of garlic and fresh parmesan makes this savory treat the best thing since sliced garlic bread.
- Pepperoni
Crowned with nine scrumptious slices of pepperoni and a savory three-cheese blend freshly baked into a warm, soft pretzel.
- Jalapeño
A pretzel topped with delicious jalapeño peppers, hot from the oven, is a refreshingly spicy treat.
- Raisin
A sweet snacking surprise with fresh raisins baked into warm delicious dough.
Pretzel Nuggets
Bite-sized versions of Auntie Anne's classic pretzel flavors are perfect for sharing.
- Original Pretzel Nuggets
Each pretzel nugget is freshly baked to a golden brown.
- Cinnamon Sugar Pretzel Nuggets
Small and sweet pretzel nuggets, sprinkled with simple cinnamon sugar, can satisfy even the hungriest.
Pretzel Dogs
Enjoy Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog.
- Original Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog is not your average snack.
- Cheese Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog and topped with a simple three-cheese blend.
- Jalapeño & Cheese Pretzel Dog
A crispy three-cheese pretzel, topped with spicy jalapeño slices wrapped around a delicious Nathan’s Famous® hot dog.
- Mini Pretzel Dogs
Mini Pretzel Dogs made with Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough pack a bite.
Pretzel Buckets
Freshly baked and golden brown, Auntie Anne's Pretzel Buckets have plenty to go around.
- Original Pretzel Nuggets Bucket
A bucket of Original Pretzel Nuggets is perfect for sharing.
- Cinnamon Sugar Pretzel Nuggets Bucket
Bite-size versions of the sweet Cinnamon Sugar Pretzel in a shareable bucket.
- Pepperoni Pretzel Nuggets Bucket
Perfect for a group, each nugget is topped with a slice of pepperoni and a sprinkle of three-cheese blend.
- Mini Pretzel Dogs Bucket
A fun shareable snack for anyone who loves Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough.
Dips
The perfect complement to your Auntie Anne's pretzel.
- Caramel Dip
Sticky Caramel Dip will get on any pretzel’s sweet side.
- Cheese Dip
This is the cheese that’s sure to please any pretzel or pretzel dog. Simply cheesy and delicious.
- Hot Salsa Cheese Dip
Hot Salsa Cheese Dip is the perfect amount of spicy and cheesy.
- Light Cream Cheese Dip
A rich, delicious cream cheese dip to top off a sweet or salty pretzel.
- Marinara Dip
Marinara Dip is the savory, slightly sweet sauce every pretzel craves.
- Sweet Glaze Dip
A creamy sweet glaze for the freshest, warmest batch of pretzels you’ve ever tasted.
- Honey Mustard Dip
Everything goes better with Honey Mustard. But nothing goes quite as well as an Auntie Anne’s pretzel.
Drinks
Enjoy Auntie Anne's refreshing beverages.
- Original Lemonade
Auntie Anne’s very own refreshing lemonade is a sweet way to make any day feel like summer.
- Lemonade Mixers
Auntie Anne’s famous lemonade in fun, fruity flavors, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Frozen Lemonade Mixers
Enjoy the famous Lemonade Mixer flavors as a frozen treat, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Lemonade Iced Tea
Auntie Anne’s signature lemonade is mixed with freshly brewed iced tea for a refreshing twist on a classic drink.
- Iced Tea
A refreshing beverage at its best! Auntie Anne’s serves Iced Tea in sweet and unsweet options.
- Coca-Cola® Products
Auntie Anne’s proudly serves Coca-Cola® products to pair perfectly with our pretzels.
Auntie Anne's Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Auntie Anne's Photos










Auntie Anne's Location
Auntie Anne's
5000 Shelbyville Rd Spc #1195, Louisville, KY 40207, USA
Auntie Anne's Reviews
pretzelsmallhaircupfood courtemployeelemonadeglovesphonecinnamon
★ 5★ 4★ 3★ 2★ 1Shout out Hailey! Her personality and care with both my order and the whole transaction really stand out. She’s always been sweet and genuine, it makes such a difference when you’re in the mall. Honestly, seeing her there gives me something to look forward to whenever I stop by. She makes the experience feel personal and welcoming, and that kind of character is rare. Thank you, Hailey, for making a regular mall trip feel special!
September 01 · Mae BorowskiIf I could give this guy no stars I would. He was playing chess the whole time we ordered, didn’t look up once. he got the orders wrong, of course because he didn’t even listen to us. He then had nothing available and was being mean to the guy in the back working on pretzels. he never put his phone down once. We also ordered one of the stack cups with the drink and pretzels and sauce and he charged us for everything but only gave us original pretzels and a drink. He doesnt deserve to stand in an establishment like auntie anne’s. pls do better.
May 26 · Kaitlyn PikeHorrible store we came and we waited at the counter for 20 minutes then it was our turn and the lady dark skin with red hair was talking about baby mama and her dogs with some guy who was in the mall never said hi or bye to us even after we payed I said thank you and she never even looked at or acknowledge me or my wife very very sad not the usual Anne’s experience I mean I know we in Louisville but come on do better
June 19 · John HaughwoutStopped back in today 7/8 and they were working hard. Very friendly and you could tell there was a change in management per se. Caineth J on the receipt $5.50 at 6:13. I was impressed. Great to see people working hard and caring about the customers but also friendly and willing to help and go the extra mile!!! Applause 👏 to them. Keep it up! 👍 To their benefit oven was broken. The lady working was very nice unable to make pretzels due to broken oven. I did see pretzels that were already rolled in risen but unfortunately all they could make was drinks. If only they had this helpful staff at the Oxmoor location today.
July 08 · Hope HuletteThis is hands down the worst Auntie Annie's I have ever been to. When I got up to the front there were two male workers behind the counter. They both looked at me and then looked at their business iPad and the medium height heavy-set white male with dark facial hair said "Give me a second." Then both employees proceeded to use their phones to play what appeared to be a mobile game. They made me wait on them to play their games and then the white male asked me what I wanted. I asked him if they had any pepperoni ready and he proceeded to pull a cup of pepperoni pretzel nuggets out of the display case and slam them on top of the glass and rang up the nuggets. Needless to say I was so shocked by his atrocious behavior that I never got the chance to tell him that I wanted a regular pretzel with pepperoni not the nuggets. I went ahead and paid with my card because a line was starting to form behind me. The white male then started taking the next customer's order in the middle of the transaction with me. At this point my card is still in the card reader and he proceeded to shout "Ma'am, you're all set!" not once, not twice but THREE times at me from across the other side of the display case. I was putting my card away as he was screaming at me. I waited patiently for him to play his mobile game but he didn't afford me the same grace and wanted to rush my card transaction. It was completely unacceptable and I still can't believe how rude and abrupt his behavior was. I rolled my eyes and walked away with pretzel nuggets that I didn't even want. The nuggets were somehow greasy on the outside and dry on the inside. Horrible!
September 28 · Marcie Z
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