Antonio's Cupcake Factory

In the vibrant town of New Windsor, New York, where local businesses contribute to the unique fabric of the community, one establishment has positioned itself as a destination for celebratory sweets: Antonio's Cupcake Factory. This bakery is not just a place to grab a simple baked good; it’s a spot that specializes in crafting custom creations for life's special moments. With a name that promises a focus on cupcakes, Antonio's has become a known quantity for those seeking a personalized touch for their events, from a gender reveal party to a last-minute get-together. The shop’s identity is built around the idea of made-to-order deliciousness, with a strong emphasis on meeting specific customer requests and providing creative solutions. The customer experience at Antonio's, as detailed in public feedback, presents a nuanced picture. Some patrons have had what they describe as an "amazing experience" from "start to finish," praising the staff's ideas and the quality of the final product. Others, while appreciative of the aesthetic appeal, have raised concerns about the consistency of the product and certain business practices. This blend of feedback highlights a business with a distinct personality, one that is highly focused on a specific niche within the bakery world. For residents of New Windsor and the wider Hudson Valley, finding a local bakery that can handle custom orders with creativity is a valuable resource. Antonio's Cupcake Factory offers this service, making it a viable option for anyone planning a celebration. The provided reviews offer a candid look at the different aspects of the business, from the initial ordering process to the final product and the policies that govern these transactions. This article will present a factual overview based on these accounts, giving a comprehensive picture of what a visit to this local establishment might entail. The insights shared by customers are crucial for anyone looking to make an informed decision, as they touch on everything from the taste and texture of the cupcakes to the professionalism of the service and the handling of customer-provided materials. Antonio's stands as a unique business in the New Windsor food scene, and these firsthand accounts provide a rich and detailed look at its strengths and areas of concern. It’s a place that seems to thrive on creativity, but also one where the details of a transaction can significantly impact a customer's overall satisfaction. This balance is key to understanding the full scope of what Antonio's Cupcake Factory offers to the local community.

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Antonio's Cupcake Factory is located at 113 Temple Hill Rd, New Windsor, NY 12553, USA. This address places the bakery on a major road, making it a convenient and accessible location for residents of New Windsor and the surrounding areas. Temple Hill Road is a key artery in the community, ensuring that the shop is easy to find for those driving through or running errands. The accessibility of the location is a significant feature for a business that handles custom orders, as customers need a straightforward way to pick up their creations. The location's presence on a well-traveled road suggests that there is likely ample parking available, a crucial convenience for anyone picking up multiple boxes of cupcakes or a large custom cake. The clarity of the address makes the shop simple to find using GPS or a map, ensuring a smooth journey for both new and returning customers. The shop's physical location is a central part of its role in the community, making it a known and reliable spot for people to visit when they need celebratory baked goods. Its position within a commercial area also means it is likely close to other businesses, making it an easy addition to a day of shopping or errands. The proximity to local neighborhoods and the ease of access from major roads make Antonio's Cupcake Factory a practical choice for a wide range of customers in the Hudson Valley region. This accessibility is a key factor in its suitability for the local market, as it removes a major barrier for customers who need to pick up a fragile, custom order. The shop’s physical presence on Temple Hill Road is a constant reminder to locals of its availability for all of their cupcake and custom baking needs, cementing its place as a go-to spot in the community.

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Antonio's Cupcake Factory offers a range of services centered around its specialty, cupcakes and other custom baked goods. Based on customer reviews, these services include:

• Custom Orders: The bakery takes custom orders for special events. This is highlighted by a review mentioning a "gender reveal" order and another for a "last minute" order, demonstrating their willingness to work with customers on specific requests.
• Creative Ideas and Collaboration: The staff provides "amazing ideas" for orders, such as creating "trick" cupcakes that don't have the reveal color inside. This shows a collaborative approach to the creative process.
• Variety of Products: In addition to cupcakes, the bakery also offers other baked goods like "macaroons," which were offered as a store credit to a customer. This suggests a broader menu of sweet treats.
• Customization of Decor: Customers have the option to provide their own materials, such as "sprinkles," for the decorating process, indicating a high level of personalization is available.
• Last-Minute Orders: The bakery appears to be able to accommodate last-minute requests, which is a valuable service for people planning events with short notice.

The core of the services at Antonio's Cupcake Factory is the ability to provide a highly personalized and creative product. The bakery goes beyond a simple grab-and-go model by actively engaging with customers to bring their visions to life. The examples provided in the reviews, such as the gender reveal cupcakes with a clever twist, demonstrate this commitment to creativity and customer satisfaction. The fact that the bakery can also handle last-minute orders is a major convenience for anyone in a bind, and it shows a level of flexibility that many customers appreciate. The availability of other baked goods, like macaroons, also suggests a versatility that can cater to different preferences. The ability to drop off personal decorative items is another unique service that allows customers to have a truly bespoke final product. While the execution of these services may have some points of concern, as noted in one review, the services themselves are clearly focused on customization and meeting the unique needs of a celebratory occasion. This customer-centric approach to service is a key part of the bakery's identity and is what sets it apart from more traditional establishments. The services offered are perfectly tailored to a community that values bespoke and personalized goods, making Antonio's Cupcake Factory a go-to destination for all of life's special moments. The bakery’s dedication to creativity and personalization is a major selling point that has been highlighted in the feedback. These specific services are what define the business and are a crucial part of its value proposition to the New Windsor community. The reviews provide a clear picture of what services are available and how they are handled, which is valuable information for any potential customer.

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The highlights and features of Antonio's Cupcake Factory, based on customer reviews, are a mix of both positive and areas of concern, offering a complete picture of the customer experience. These points define the bakery's reputation in the local community.

• Delicious and High-Quality Icing: One review praises the frosting as being "great" and "not too sweet," which is a significant highlight. Another customer described the cupcakes as being like "eating a sugary pillow with great frosting," suggesting a very positive experience with the icing.
• Aesthetically Pleasing Products: The cupcakes are consistently described as looking "amazing" and "beautiful," indicating a high level of skill in decoration and presentation. This is a major feature for a business that focuses on custom, celebratory items.
• Creative and Engaging Staff: The staff's ability to provide "amazing ideas" for a custom order, such as the "trick" cupcakes for a gender reveal, is a key highlight that demonstrates a commitment to creativity and a positive customer experience.
• Inconsistent Product Texture: A point of concern raised in a review is the texture of the cupcake base, which was described as "incredibly dry and crumbly." This suggests that while the appearance and icing may be excellent, the consistency of the cake itself may vary.
• Credit Card Refund Policy: A specific feature noted is the business's policy on credit card refunds. A customer who decreased their order was not issued a refund for the difference but was instead given a "credit for macaroons," indicating a policy of not providing cash or credit card refunds for minor order changes.
• Handling of Customer-Provided Materials: Another feature raised as a concern is the handling of customer-provided materials. A customer who dropped off their own sprinkles noted that the "remainder of our sprinkles" was kept by the bakery, which suggests a policy of not returning unused materials.

These highlights collectively define the customer experience at Antonio's Cupcake Factory. The positive feedback on the taste of the frosting and the aesthetic appeal of the cupcakes shows a clear strength in these areas. The creativity of the staff is a major selling point that distinguishes the bakery from its competitors. However, the concerns raised in the other review about the consistency of the cupcake texture and the handling of refunds and customer-provided materials are significant details that a potential customer would need to consider. The business seems to have a clear set of policies, but these policies are not always aligned with customer expectations, particularly regarding refunds and the return of unused items. This mixture of positive and negative feedback provides a balanced, factual overview of the bakery's features. It shows that while the business excels at certain aspects of its craft, there are other operational details that have led to customer dissatisfaction. These highlights are a factual summary of the public data and are crucial for understanding the full picture of Antonio's Cupcake Factory in the New Windsor community. It is a business with clear strengths in its product's appearance and creative potential, but also one with policies that can be a source of frustration for some patrons.

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For those interested in placing a custom order or learning more about Antonio's Cupcake Factory, here is the essential contact information:

Address: 113 Temple Hill Rd, New Windsor, NY 12553, USA

Phone: (845) 522-8950

The provided phone number is a direct line for inquiries, order placement, or to ask about the current menu and policies. The address is clear and will lead customers directly to the shop on Temple Hill Road. Given the nature of a business that handles custom orders, it is highly recommended to call ahead to discuss your needs and ensure a smooth and personalized experience. The contact information is a crucial resource for customers, as it provides the means to communicate directly with the business about their specific requests.

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Antonio's Cupcake Factory is a suitable option for locals in New Windsor who are looking for a highly customizable and creative solution for their celebratory baking needs. For customers who have a specific vision for an event, such as a gender reveal party, the bakery's ability to provide creative ideas and execute them with an aesthetically pleasing finish is a major draw. The positive feedback on the taste of the icing and the overall experience for some patrons suggests that the business can deliver on its promise of delicious custom treats. However, for a local who prioritizes product consistency, a strict refund policy, or the return of all personal materials, it is important to be aware of the experiences shared by other customers. The business seems to operate with a specific set of rules, and a customer’s satisfaction may depend on their alignment with these practices. Ultimately, Antonio's Cupcake Factory is a valuable local resource for its creative customization services, which fill a niche in the New Windsor market. It's a place for those who want a unique, show-stopping dessert for their event. By offering a personal touch and a collaborative process, the bakery has carved out a space for itself in the community. Its suitability for any given local will depend on what they value most in a business—be it creative flair and delicious frosting or a strict adherence to traditional business practices. For those seeking the former, the bakery has proven to be a great choice, and it stands as a testament to the fact that custom, celebratory sweets have a strong and valued place in the New Windsor community.

Antonio's Cupcake Factory

113 Temple Hill Rd, New Windsor, NY 12553, USA