Auntie Anne's Introduce
auntie anne's eastgate, auntie anne's albany ga
There’s a reason the scent of Auntie Anne's pretzels is so iconic in malls across the country. For New Yorkers in the Capital Region, particularly those frequenting Crossgates Mall in Albany, that irresistible aroma signals the presence of a beloved bakery specializing in warm, hand-rolled soft pretzels. Auntie Anne's has built its reputation on serving pretzels that are not just snacks, but a comforting experience, freshly baked right before your eyes and often served straight from the oven. This location aims to deliver that consistent quality and delightful taste that has made the brand a household name since its humble beginnings in 1988.
Auntie Anne's prides itself on making its dough from scratch on-site, ensuring that each pretzel is as fresh as possible. The concept is simple yet highly effective: a focused menu of classic and innovative pretzel creations, paired with refreshing beverages and a variety of dips. This dedication to a core product, perfected over decades, is what keeps customers coming back for more. Whether you’re a fan of the traditional salty pretzel, the sweet and aromatic cinnamon sugar variety, or something more substantial like a pretzel dog, there's usually a freshly baked option waiting.
As a quick-serve bakery, Auntie Anne's is designed for convenience, making it an ideal stop for shoppers, movie-goers, or anyone simply looking for a satisfying treat on the go. The experience is about more than just the food; it's about that moment of warmth and flavor that can brighten any day, living up to the brand's commitment to making "Pretzel Perfect" products. This Albany location, like others, strives to be a go-to spot for that delicious, chewy, and aromatic pretzel fix.
The Auntie Anne's location in Albany is situated within Crossgates Mall at 1 Crossgates Mall Rd Sp K103, Albany, NY 12203, USA. This prime spot within one of the largest shopping and entertainment complexes in the Capital Region ensures excellent visibility and accessibility for a broad range of local residents and visitors. The specific suite number, K103, helps pinpoint its exact location within the expansive mall, often on the first floor, making it easy to find.
Accessibility to Crossgates Mall is a significant advantage. The mall offers extensive parking facilities, with numerous lots and a multi-level parking garage, ensuring that visitors arriving by car can find convenient parking, even during peak shopping seasons. For those who rely on public transportation, Crossgates Mall is a major transportation hub. Several CDTA bus routes serve the mall, connecting it to various neighborhoods in Albany, Schenectady, Troy, and surrounding areas. This makes it an incredibly accessible destination for a wide demographic of New Yorkers.
The operating hours for Auntie Anne's generally align with the Crossgates Mall's schedule. While specific hours can vary, typical mall hours are Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. It's always advisable to check for any holiday hours or special event changes by calling the store directly or consulting the Crossgates Mall official website. Its central and easily reachable location within a busy mall makes Auntie Anne's a convenient and popular stop for a quick, satisfying treat.
Auntie Anne's offers a specialized menu centered around its famous soft pretzels, along with a selection of complementary items and beverages. Their focus is on delivering a fresh, warm, and consistent product.
- Classic Pretzels: This includes their iconic Original Pretzel (available plain or salted), Cinnamon Sugar Pretzel (a best-seller), Sweet Almond Pretzel (with a toasted almond crunch), Parmesan Cheese Pretzel, Sour Cream & Onion Pretzel, and Pepperoni Pretzel.
- Pretzel Nuggets & Stix: For bite-sized enjoyment or sharing, they offer Original Pretzel Nuggets, Cinnamon Sugar Pretzel Nuggets, Original Stix, and Cinnamon Sugar Stix. Some locations also offer specialty nuggets like OREO® Topped Nuggets.
- Pretzel Dogs: All-beef hot dogs or chicken sausages wrapped in signature pretzel dough, available as Classic Pretzel Dogs or Mini Pretzel Dogs.
- Vegan Options: Auntie Anne's dough is egg-free and dairy-free, making their Original Pretzel, Cinnamon Sugar Pretzel, Sweet Almond Pretzel, Original Stix, Cinnamon Sugar Stix, and Seaweed Pretzel (if available) suitable for a vegan diet when ordered without butter.
- Dips: A variety of dipping sauces to enhance the pretzel experience, including Cheese Dip, Sweet Glaze Dip, Caramel Dip, Marinara Dip, Honey Mustard Dip, and Hot Salsa Cheese Dip.
- Beverages: Their signature Fresh-Squeezed Lemonade is a popular pairing. They also offer Lemonade Mixers (like Blue Raspberry, Mango, Strawberry, Watermelon), Frozen Lemonade Mixers, and fountain sodas.
- Pretzel Buckets & Catering: For larger groups or events, they offer buckets of pretzel nuggets or mini pretzel dogs, and catering packages for convenient bulk ordering.
Auntie Anne's at Crossgates Mall stands out due to several key features and highlights that appeal to its customer base.
- Freshly Baked Guarantee: Auntie Anne's prides itself on baking pretzels from scratch on-site and selling them within 30 minutes of coming out of the oven, ensuring maximum freshness and warmth.
- Iconic Aroma: The strong, sweet, and buttery aroma of freshly baked pretzels is a powerful draw, often leading customers directly to the store.
- Hand-Rolled Dough: Each pretzel is hand-rolled, contributing to its unique soft and chewy texture that has become a hallmark of the brand.
- Wide Flavor Selection: Beyond the classic Original, the variety of sweet and savory flavors, from Cinnamon Sugar to Pepperoni, ensures there’s a pretzel for nearly every taste preference.
- Convenient Mall Location: Situated in a major shopping center, it's an easy and quick stop for a snack while running errands, shopping, or enjoying entertainment.
- Vegan-Friendly Options: The availability of vegan pretzels (without butter) caters to a broader customer base, highlighting an inclusive approach to their menu.
- Customer Loyalty: Many customers consider it their "go-to spot for tasty flavored pretzels," indicating a strong, recurring customer base that values the consistent quality of the product.
To get in touch with Auntie Anne's at Crossgates Mall in Albany, NY, here is the contact information:
Address: 1 Crossgates Mall Rd Sp K103, Albany, NY 12203, USA
Phone: (518) 963-0214
This phone number provides a direct line to the Auntie Anne's store, allowing customers to inquire about menu item availability, confirm current operating hours, or ask about specific ingredients. For larger orders or catering inquiries, calling ahead is recommended. Additionally, this location likely offers delivery through third-party platforms like DoorDash or Uber Eats, providing another convenient way to enjoy their products from the comfort of your home or office. It is always wise to verify current hours directly, especially on holidays or for any seasonal adjustments.
Auntie Anne's at Crossgates Mall is an excellent choice for New Yorkers in the Albany region, offering a distinct and satisfying bakery experience. Its primary appeal lies in the convenience of its location within a major shopping hub, making it easily accessible for a quick, delicious treat during a busy day. Whether you're in the mall for shopping, a movie, or simply passing through, the promise of a warm, freshly baked pretzel is a compelling draw.
The consistent quality of their products, particularly the iconic soft pretzels and their wide array of flavors, ensures that customers receive a reliably enjoyable experience. The option for various pretzel formats, from full-sized to bite-sized nuggets, along with different dips and refreshing beverages, caters to diverse appetites and preferences. While occasional service issues can arise in any establishment, the core product quality and the overall convenience make it a highly suitable and enjoyable stop for locals. For a quick, comforting, and uniquely delicious snack, Auntie Anne's at Crossgates Mall continues to be a go-to destination for many in the Capital Region.
Auntie Anne's Services
- Soft Pretzels- Every Auntie Anne's pretzel is hand-rolled and freshly baked to golden brown perfection. 
- OriginalEvery single pretzel is an original, and freshly baked to raise the standard of snacking. 
- Cinnamon SugarA soft pretzel hot from the oven, sprinkled with fresh cinnamon, sweet sugar, and handed right over. 
- Sweet AlmondThis sweet yet salty pretzel is baked fresh and topped with Auntie Anne's own toasted almond crunch. 
- Sour Cream & OnionA hint of sour cream and onion are freshly baked into a warm, soft pretzel for you to savor bite by bite. 
- Roasted Garlic & ParmesanThe aroma of garlic and fresh parmesan makes this savory treat the best thing since sliced garlic bread. 
- PepperoniCrowned with nine scrumptious slices of pepperoni and a savory three-cheese blend freshly baked into a warm, soft pretzel. 
- JalapeñoA pretzel topped with delicious jalapeño peppers, hot from the oven, is a refreshingly spicy treat. 
- RaisinA sweet snacking surprise with fresh raisins baked into warm delicious dough. 
- Pretzel Nuggets- Bite-sized versions of Auntie Anne's classic pretzel flavors are perfect for sharing. 
- Original Pretzel NuggetsEach pretzel nugget is freshly baked to a golden brown. 
- Cinnamon Sugar Pretzel NuggetsSmall and sweet pretzel nuggets, sprinkled with simple cinnamon sugar, can satisfy even the hungriest. 
- Pretzel Dogs- Enjoy Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog. 
- Original Pretzel DogAuntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog is not your average snack. 
- Cheese Pretzel DogAuntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog and topped with a simple three-cheese blend. 
- Jalapeño & Cheese Pretzel DogA crispy three-cheese pretzel, topped with spicy jalapeño slices wrapped around a delicious Nathan’s Famous® hot dog. 
- Mini Pretzel DogsMini Pretzel Dogs made with Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough pack a bite. 
- Pretzel Buckets- Freshly baked and golden brown, Auntie Anne's Pretzel Buckets have plenty to go around. 
- Original Pretzel Nuggets BucketA bucket of Original Pretzel Nuggets is perfect for sharing. 
- Cinnamon Sugar Pretzel Nuggets BucketBite-size versions of the sweet Cinnamon Sugar Pretzel in a shareable bucket. 
- Pepperoni Pretzel Nuggets BucketPerfect for a group, each nugget is topped with a slice of pepperoni and a sprinkle of three-cheese blend. 
- Mini Pretzel Dogs BucketA fun shareable snack for anyone who loves Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough. 
- Dips- The perfect complement to your Auntie Anne's pretzel. 
- Caramel DipSticky Caramel Dip will get on any pretzel’s sweet side. 
- Cheese DipThis is the cheese that’s sure to please any pretzel or pretzel dog. Simply cheesy and delicious. 
- Hot Salsa Cheese DipHot Salsa Cheese Dip is the perfect amount of spicy and cheesy. 
- Light Cream Cheese DipA rich, delicious cream cheese dip to top off a sweet or salty pretzel. 
- Marinara DipMarinara Dip is the savory, slightly sweet sauce every pretzel craves. 
- Sweet Glaze DipA creamy sweet glaze for the freshest, warmest batch of pretzels you’ve ever tasted. 
- Honey Mustard DipEverything goes better with Honey Mustard. But nothing goes quite as well as an Auntie Anne’s pretzel. 
- Drinks- Enjoy Auntie Anne's refreshing beverages. 
- Original LemonadeAuntie Anne’s very own refreshing lemonade is a sweet way to make any day feel like summer. 
- Lemonade MixersAuntie Anne’s famous lemonade in fun, fruity flavors, such as Blue Raspberry, Cherry, Mango, and Strawberry. 
- Frozen Lemonade MixersEnjoy the famous Lemonade Mixer flavors as a frozen treat, such as Blue Raspberry, Cherry, Mango, and Strawberry. 
- Lemonade Iced TeaAuntie Anne’s signature lemonade is mixed with freshly brewed iced tea for a refreshing twist on a classic drink. 
- Iced TeaA refreshing beverage at its best! Auntie Anne’s serves Iced Tea in sweet and unsweet options. 
- Coca-Cola® ProductsAuntie Anne’s proudly serves Coca-Cola® products to pair perfectly with our pretzels. 
Auntie Anne's Details
- Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
- Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Planning
- Quick visit
- Payments
- Credit cards
- Debit cards
- NFC mobile payments
Auntie Anne's Photos









Auntie Anne's Location
Auntie Anne's
1 Crossgates Mall Rd Sp K103, Albany, NY 12203, USA
Auntie Anne's Reviews
pretzelcinnamon sugarmalldrinksqualitylemonadecashier
★ 5★ 4★ 3★ 2★ 1- this is a horrible place to get deliverys from I've been craving food from there so I literally ordered 7 items they didn't have one of my items and decided themselfs to cancel my whole order for one item I work for doordash and I've worked in the industry for years and I know first hand that is not the right way to handle that situation it seems like the workers just didn't want to make my order I am beyond upset about this whole situation March 03 · alisha blanco
- I don't go here often, but the times I have the pretzels were always delicious. It's located on the first floor across from my favorite cookie place. The employees I mostly found to be mellow, but I didn't have any complaints. I don't need people to smile at me, especially if it's just going to be fake, I just want my stuff and if it's the proper quality then I'm satisfied. They pretty much sell everything Auntie Anne's offers from what I could tell. My go-to spot for tasty flavored pretzels~ July 25 · Victoria Lacagnina
- As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here. June 10 · Lakeia Madison
- Super quick service! I got the big sized pretzel. The pretzels came out quite warm and seemed to be freshly made. Some people said they had to wait for their food to be made, but it was well stocked when I came. Pretzels had the right amount of salt so it wasn’t overwhelming. For my first time here I’m pleased. I have a small complaint which is that you are forced to tip the cashier. They should not force tipping on you especially for cashiers. September 13 · L.A.P Coins
- The staff is very rude. When I stand in front of him he looks on the people behind me and said he can accept next order. He didn’t even look at me eve though I already stand in front of him . Finally when he accepted my order I told him I wanted two pretzel dogs and showed him my phone to redeem one free pretzel also point on the food waiting for him enter the item on the screen and wanted to telling him next item . When he look at him I thought he ready to let me tell him the next item. But when I tell him he starts to complain I should say at the beginning and very inpatient to start entering the order again. I believe staff who accept orders should ask customers if anything else they want to order before check out. Isn’t it the basic? Why should I be treated like this. Also, he didn’t even take the redeem coupon on the receipt. Even though I show it to him all the time. That is the worst experience for Auntie Anne’s in my life. I would never buy Auntie Anne’s food again in my life. If I can give him zero start I will. November 19 · yi-ju Chen
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