Great American Cookies - Chesterfield Town Center Introduce
Introduction / Overview
For families, shoppers, and dessert enthusiasts across the Richmond and Chesterfield, Virginia area, Great American Cookies at Chesterfield Town Center represents a beloved institution for fresh, warm, and memorable sweet treats. Known primarily as a premier Cookie shop, this location has perfected the art of baking simple, yet irresistible, gourmet cookies and, most notably, their signature Cookie Cakes. Unlike a traditional bakery that specializes in bread or elaborate pastries, Great American Cookies focuses on delivering the ultimate cookie experience, making it a reliable and delightful stop for a quick indulgence or a custom celebratory centerpiece.
Located within the bustling atmosphere of Chesterfield Town Center, the shop offers a pleasant, clean, and inviting environment. Local customers consistently praise the freshness of the cookies and the impressive speed and artistry involved in creating custom orders. The reputation for fast service and excellent artwork on their large Cookie Cakes is a major draw for Richmond residents organizing birthday parties, family gatherings, or special corporate events. From the classic Original Chocolate Chip to specialty flavors and the ever-popular Double Doozies (icing sandwiched between two large cookies), the menu is built around satisfying that universal craving for a soft, fresh-baked dessert. The establishment provides a dedicated Dessert dining option, but its key amenity is the ability to facilitate a quick and easy sweet pickup, perfect for those on the go throughout the busy Midlothian Turnpike corridor.
Location and Accessibility
The Great American Cookies location is situated at a highly convenient point for Richmond and Chesterfield County residents: 11500 Midlothian Tpke, Richmond, VA 23235, USA. Being inside Chesterfield Town Center places it right in the middle of a major retail and lifestyle hub, making it an easy addition to any shopping trip or errand run.
Accessibility is a priority for this location, ensuring that all patrons from across Virginia can visit with ease:
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Prime Mall Location: Positioned within Chesterfield Town Center, offering shelter and proximity to extensive parking and other retail services.
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Wheelchair Accessibility: The venue ensures a comfortable visit for everyone, featuring a Wheelchair accessible entrance and access to Wheelchair accessible parking lot areas associated with the mall.
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High-Traffic Corridor: Located directly off Midlothian Turnpike, one of the primary arteries connecting parts of Richmond to Chesterfield, ensuring easy vehicle access.
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Convenient Payment: Accepting all major modern payment methods, including Credit cards, Debit cards, and NFC mobile payments, facilitating a seamless transaction for a 'Quick visit.'
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The central location within the mall environment allows Virginia patrons to grab a quick dessert while shopping or to easily pick up a pre-ordered Cookie Cake without navigating complicated side streets, emphasizing both convenience and accessibility.
Services Offered
Great American Cookies at Chesterfield Town Center offers a straightforward and highly efficient range of services centered around convenience and customization.
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Takeout and In-store Pickup: Designed for quick service, customers can walk up to the counter for an immediate purchase or quickly collect orders placed ahead of time.
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Local Delivery: Offering the convenience of bringing fresh cookies, brownies, and Cookie Cakes directly to homes or businesses throughout the Richmond and Chesterfield area, perfect for last-minute office parties or sending a thoughtful gift.
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Custom Cookie Cakes: Specializing in large, personalized Cookie Cakes for all occasions, including birthdays, graduations, thank-yous, and holiday celebrations. Customers can customize the message, design, and even submit images for personalized artwork.
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Cookie and Brownie Packs: Offering multi-packs of gourmet cookies and brownies, such as the Dozen Assorted Cookies or the 'Buy 5, Get 2 Free' offers, ideal for sharing or stocking up on favorite flavors.
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Dessert Dining: Provides a dedicated dessert experience for those who wish to enjoy their cookies and brownies immediately while exploring the mall.
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Specialty Items: Including the famous Double Doozies (two cookies sandwiching a layer of icing) and gourmet Deep Dish Brownies, offering a decadent alternative to the standard cookie.
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Features / Highlights
The Chesterfield Town Center location of Great American Cookies is highlighted by features that have earned it a loyal following among local Virginia dessert lovers.
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Artistic Cookie Cake Design: The ability to create complex and personalized icing artwork on large cookie cakes is a major draw. Customer feedback often praises the staff's skill in handling custom text and intricate drawings with precision and speed, making these cakes true showpieces.
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Freshness and Quality: The commitment to baking cookies and brownies fresh daily ensures a warm, soft, and moist texture that is a hallmark of the brand.
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The Original Chocolate Chip: This flagship cookie remains the most popular flavor and the base for many of their Cookie Cakes, representing a timeless, comforting classic that appeals to all ages.
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Speed of Service: The staff is consistently noted for being friendly, polite, and capable of executing both single-cookie sales and complex custom orders efficiently, ensuring short wait times, even for urgent requests.
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Variety of Gourmet Flavors: While the Chocolate Chip is king, the bakery offers a rotating selection of gourmet flavors, including Sugar, Cookies & Cream, Red Velvet, and Peanut Butter, providing options for every preference.
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Contact Information
For residents across Richmond and Chesterfield interested in placing an order or learning more about the offerings at Chesterfield Town Center, here is the essential contact information:
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Address: 11500 Midlothian Tpke, Richmond, VA 23235, USA
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Phone: (804) 594-0251
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Mobile Phone: +1 804-594-0251
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What is Worth Choosing Great American Cookies
For local Virginians, choosing Great American Cookies at Chesterfield Town Center is about selecting a specialty dessert provider known for consistent quality, exceptional customization, and remarkable convenience. The main compelling reason to choose this location is its unparalleled reputation for the Cookie Cake. Unlike many full-service bakeries that may treat a cookie cake as a novelty side-item, this is their signature product. The ability to request specific, high-quality, and even small-font artistic icing work—often on very short notice—is a major advantage for busy individuals planning an event. The customer reviews underscore this capability, praising the speed, precision, and friendly service received even for detailed, custom artwork.
Furthermore, the value proposition lies in the experience: receiving a fresh-baked product that taps into a sweet nostalgia (as noted by a local user who recalls loving the brand since childhood in NoVa). For a 'Quick visit' dessert fix, you receive a warm, soft cookie that's consistently high in quality, or a Double Doozie that serves as a perfect, shareable dessert. The location is highly accessible and the service options (Delivery, Takeout, In-store pickup) cater to modern convenience. When you need a guaranteed crowd-pleasing, easily personalized dessert that is ready when promised and looks spectacular, this Chesterfield Town Center Cookie shop stands out as the best, most reliable choice in the Richmond area.
Great American Cookies - Chesterfield Town Center Details
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Great American Cookies - Chesterfield Town Center Photos









Great American Cookies - Chesterfield Town Center Location
Great American Cookies - Chesterfield Town Center
11500 Midlothian Tpke, Richmond, VA 23235, USA
Great American Cookies - Chesterfield Town Center Reviews
cookie cakemallchosephonedrawnumberchocolate chipbaked
★ 5★ 4★ 3★ 2★ 1I placed a custom large cookie order on Saturday, 3/1 and the man who took my order gave me his phone number so I could text a picture of what I wanted. He made the order very quickly and it was so fresh and perfect when we picked it up that afternoon at 3pm! He did two drawings that were better than what I had drawn and iced with some really small font that I didn't think he could do but I had asked for if possible. My family was very impressed with the birthday cookie cake and we really appreciate his fast service and excellent artwork. Thank you so much!
March 04 · Amanda PaullAwesome place. I placed an order for a cookie cake yesterday and it was ready on time today for pickup. The cookies are always perfect. I remember going to great american cookie in another mall in NoVa as a kid and always loved it. Still a fan today. This location is convenient and the staff are always friendly and polite. Counter is clean and in the case is clean as well, doesn't look crumby. Will return for cookies when ever I'm in the area and always coming here for a cake for special occasions.
April 25 · N JChocolate chip cookies are my favorite baked treat, so why wouldn’t the Great American Cookie Company be a favorite spot to visit in the Chesterfield Towne Center? I have oodles of fond childhood memories of enjoying chocolate chip cookie cakes from the Great American Cookie Company on my birthday, starting back in middle school, when it was okay to start striking out on my own and start new trends for birthday celebrations. Each year, I would provide a hand-drawn design to the cookiers at Great American Cookie, and they would happily decorate my cake with cats, or dolphins, or whatever designs I gave them. It was wonderful to see my creations come to life, on a cookie cake of all things! Why, I remember one summer afternoon after freshman year in high school when a few girlfriends and I ordered a round cookie cake, covered completely with stripes of their buttercream and fudge icing, and we shamelessly devoured it in the middle of the food court. It was an experience we’ll never forget, or admit to.I was overjoyed back in June of this year when my husband and I stumbled upon a Great American Cookie Company right here in Central Virginia. We were greeted by a friendly pair of employees (or franchisees?) who cheerfully and promptly greeted us and took our orders: a slice of the decorated cookie cake, and an Oreo cookie - one that was freshly baked, with Oreo chunks throughout. Did these confections live up to my childhood expectations for a perfect chocolate chip cookie bite, crispy along the bottom but still soft and chewy throughout, topped with decadent buttercream and fudge frostings, sweet and satisfying? Absolutely, yes! My husband, who did not grow up with the magic of the Cookie Company, was bowled over by how delicious his cookie creation was, each bite an amazing blend of browned edges, a tender center, with crunchy, chocolatey Oreo chunks.Just last night, my husband and I were looking to spend a nostalgic evening strolling through the mall with all the shoppers gearing up for the holidays, and we decided to visit Chesterfield Towne Center. After spending some time taking in the decorations, and perusing the scents and makeup, and some clothes, we decided to stop for a treat at the Cookie Company. I was not going to stray from my favorite slice of delightful chocolate chip cookie cake, but my husband went in another direction when he chose the Oreo milkshake, whipped together with Blue Bell Cookies and Cream ice cream. I was delighted to select the green cookie, as it resembled a Christmas tree, and each bite was a tasty explosion of sweetness and chocolate all at once. Of course, I sampled my husband's luxurious Cookies and Cream milkshake, and it was difficult to give it back to him, after indulging in its rich creaminess.If you’re looking for a treat for yourself, or a specialty cookie cake, decorated for any occasion, I would send you swiftly and directly to the Great American Cookie Company. We received such excellent service, and such delicious cookies!
December 17 · Mara Jacobs HornerMy husband called in an order for 2 dozen Chewy Peacan Supreme Cookies and was told that he had to pay in advance and that they would be ready in 20 minutes. He refused to pay in advance and thought it was a little strange that the cookies would be ready so quickly. The reason being is that when he used to order from the now closed South Park Mall location the cookies needed time to cool before being packaged. So we get there in the time told only to be disappointed by our order. The so called "Chewy Pecan Supremes" that this location has is not what we were use to. Not only did they have chocolate chips in them, but the pecans were on top of the cookie, not mixed in like they used to be. This is not the original recipe. The gentleman at the counter seemed irritated that we refused the order, but this was not what we wanted. This company needs to go back to its original Chewy Pecan Supreme recipe or offer the original cookie dough for purchase online.
June 26 · J BowmanEasy to order in person. That’s why I gave one star. Ordered a cookie cake. Most of it went to waste because it just wasn’t good. I saw guests take a bite or two then leave the rest on their plates. This company used to have better tasting cookies. I don’t recommend nor will I return.
April 19 · Amber Jones
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