Krispy Kreme Charlotte NC | Hot Doughnuts, Specialty Coffee & Drive-Thru Treats

Krispy Kreme Introduce

For North Carolina residents, few local experiences are as iconic or as satisfying as seeing the "Hot Now" sign illuminated at **Krispy Kreme**. The location at **8800 Pineville-Matthews Rd** in Charlotte, NC, serves as a popular destination for those seeking that unmistakable taste of a freshly made, melt-in-your-mouth Original Glazed® Doughnut. More than just a simple sweet shop, this establishment functions as a comprehensive **Donut shop**, a casual **Coffee shop**, a diverse **Dessert shop**, and a reliable **Fast food restaurant** for quick treats and breakfast options.

This specific Krispy Kreme location offers an expansive menu designed to satisfy every craving, whether patrons are looking for a classic favorite or a trendy, limited-time specialty item. The menu features an impressive variety, from the traditional **Original Glazed® Dozen** to extensive **Build Your Own** options for dozens, six-counts, and three-counts. Beyond the classics, the bakery frequently introduces exciting seasonal and promotional offerings. Currently, the menu highlights include a range of popular items like the **FALL FAIR SPECIALTY DOZEN** and exciting collaborations such as the **HARRY POTTER™ SPECIALTY DOZEN**. This commitment to both tradition and innovation ensures there is always a fresh reason to visit this Charlotte location.

Customer experiences, while varied, underscore the high emotional impact of a visit. One reviewer shared an overwhelmingly positive experience, calling an employee "absolutely incredible," noting she was "so excited to give us donuts and free stickers!" and concluding that the interaction was "Truly the best customer service I have ever encountered." This positive feedback highlights the potential for warm, memorable interactions that leave customers delighted and eager to return solely because of the staff's efforts. However, another customer reported a deeply disappointing experience regarding a lack of professionalism from management, which suggests that, like any high-volume service establishment, service quality can sometimes be inconsistent. Nevertheless, the general reputation for delicious, fresh products remains the core appeal, positioning the 8800 Pineville-Matthews Rd location as a necessary stop for North Carolina doughnut enthusiasts.

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Location and Accessibility on Pineville-Matthews Rd

The **Krispy Kreme** location is strategically situated at **8800 Pineville-Matthews Rd, Charlotte, NC 28226, USA**. This address places it in a highly visible and heavily trafficked commercial area of South Charlotte, making it an extremely convenient stop for commuters, local businesses, and residents of the surrounding areas. The easy access from one of Charlotte's major commercial arteries ensures that getting your doughnut fix is a quick and simple affair.

The establishment is designed with optimal convenience and accessibility for all North Carolina patrons in mind. Key accessibility features include a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**, ensuring that every customer can comfortably and easily access the shop and its services. The location also provides essential customer **Amenities** including a **Restroom**. For those driving, the site offers both a **Free parking lot** and the potential for **Free street parking** nearby, which minimizes stress and maximizes the efficiency of your visit. This comprehensive attention to convenience, from the prominent location to the ample free parking, solidifies the spot as an excellent choice for a planned stop or a spontaneous craving.

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Comprehensive Services Offered

To accommodate the busy schedules and diverse preferences of the Charlotte community, this **Krispy Kreme** location offers a comprehensive array of service options, designed to provide convenience whether you're on the move or settling in for a treat.

**Drive-through:** Essential for busy commuters, the **Drive-through** allows for quick, on-the-go purchasing without leaving your vehicle. This is particularly popular for morning rushes.
**Delivery:** Providing the ultimate convenience, the bakery offers **Delivery** services, allowing customers to receive fresh doughnuts and coffee directly to their home or workplace in the Charlotte area.
**Dine-in and Onsite Services:** Customers can enjoy their treats in a **Casual** and **Family-friendly** atmosphere with comfortable **Onsite services** and **Dine-in** availability.
**In-store pickup and Takeout:** For those who prefer to quickly grab their order inside, both **In-store pickup** for pre-orders and standard **Takeout** services for walk-in purchases are readily available.

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Features and Highlights

The **Krispy Kreme** on Pineville-Matthews Rd is defined by several notable features that contribute to its popularity and functionality within the Charlotte, NC, market.

**Iconic Doughnut Focus:** The core feature is the mastery of the **Original Glazed® Doughnut**, particularly when served fresh under the legendary **"Hot Now" light**, an experience unique to this type of shop.
**Great Coffee Offerings:** The bakery is highlighted for offering **Great coffee**, which complements the sweet treats perfectly. The menu features numerous options, including **Pumpkin Spice Brewed Coffee**, **Brown Butter Toffee Latte**, and specialty **Original Glazed® Latte** selections.
**Extensive Beverage Menu:** Beyond traditional coffee, the shop offers a wide range of beverages, including **Iced Lattes**, **Frozen Lattes** (like the **Frozen Golden Snitch™ Specialty Latte**), **Chillers**, and various **Bottled Beverages** (e.g., Fanta, Milk, Juice).
**Full Accessibility:** The facility provides full access with a **Wheelchair accessible entrance**, **Wheelchair accessible parking lot**, and **Wheelchair accessible restroom**.
**High Variety of Sweet Offerings:** The shop functions as seven different specialty dessert providers, ensuring a comprehensive selection of **Donuts, Desserts, and Coffee**.
**Inclusivity and Atmosphere:** The environment is welcoming, identified as both **Family-friendly** and **LGBTQ+ friendly**, with a comfortable, **Casual** atmosphere.
**Payment Convenience:** Accepting **Credit cards**, **Debit cards**, and **NFC mobile payments** ensures quick, hassle-free transactions.

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Contact Information

For Charlotte patrons looking to place a large order, inquire about the "Hot Now" sign status, or ask about specific seasonal items like the **Pumpkin Spice Specialty Latte**, the contact details for the 8800 Pineville-Matthews Rd location are as follows:

**Physical Address:** 8800 Pineville-Matthews Rd, Charlotte, NC 28226, USA

**Main Phone Number:** (704) 270-7006

**Alternate Mobile Contact:** +1 704-270-7006

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What is Worth Choosing This Charlotte Destination

For North Carolina residents in the Charlotte area, choosing the **Krispy Kreme** on Pineville-Matthews Rd is an investment in **iconic tradition, unparalleled convenience, and specialized menu variety**. While local, independent shops offer their own charm, this particular location offers a unique blend of high-volume efficiency and specialized product focus that makes it an indispensable local resource.

The single most compelling reason to choose this location is the guaranteed quality of the **Original Glazed® Doughnut**, especially when the "Hot Now" light is on. This is a culinary experience deeply woven into the fabric of North Carolina culture, and this location reliably delivers that perfect, warm, melt-in-your-mouth experience. Furthermore, the bakery excels in **menu diversity**, offering everything from **Double Original Glazed® Bundles** to extensive **Frozen Specialty Lattes** and the latest limited-time offerings, such as the **Harry Potter™** and **Pumpkin Spice** lines, ensuring there is a high-quality treat for every palate and season.

Logistically, the location is optimized for maximum efficiency. The availability of the **Drive-through** and **Delivery** services, coupled with easy **NFC mobile payments**, means you can secure your order with minimal disruption to your day—perfect for the busy Charlotte lifestyle. The recognition for having **Great coffee** further solidifies its role, not just as a dessert destination, but as a viable morning stop for a caffeine fix alongside a sweet breakfast.

Finally, the full **accessibility** of the premises—including designated parking and restrooms—and the intentional **Family-friendly** and **LGBTQ+ friendly** atmosphere ensure that this Krispy Kreme is a welcoming and practical choice for every member of the North Carolina community. You are choosing a place that provides both reliable service (as evidenced by stellar employee reviews) and an iconic, delicious product, all wrapped up in a package of modern convenience.

Krispy Kreme Menu

Fall Favorites
Iced Pumpkin Spice Coffee With Milk $0.00
The perfect combination of cool ice & warm spice flavor. Our Iced Pumpkin Spice Coffee is made from our bold coffee blended with pumpkin pie sauce poured over ice.
Iced Pumpkin Spice Latte $0.00
A latte made with espresso and milk, flavored with pumpkin pie sauce, topped with a swirl of whipped cream and a sprinkling of pumpkin spice seasoning. Perfect for a warm autumn day.
Pumpkin Spice Specialty Latte $0.00
A true fall favorite, this latte starts with espresso, milk and is flavored with Pumpkin Pie Sauce, topped with pumpkin pie seasoning for an enhanced flavor and topped off with a swirl of whipped cream and pumpkin spice seasoning.
Original Glazed Pumpkin Spice Cake 3 Pack $8.49
Savor the flavor of fall with this 3 pack of our limited-time Original Glazed® Pumpkin Spice Cake Doughnuts. These pumpkin spice cake doughnuts are covered in our signature Krispy Kreme Original Glaze® and bursting with warm pumpkin spice flavor in every bite. Perfect for sharing… or keeping all to yourself.
Pumpkin Spice Cake Dozen $22.29
Savor the flavor of fall with this dozen of our limited-time Original Glazed® Pumpkin Spice Cake Doughnuts. These pumpkin spice cake doughnuts are covered in our signature Krispy Kreme Original Glaze® and bursting with warm pumpkin spice flavor in every bite. Perfect for sharing… or keeping all to yourself.
Frozen Pumpkin Spice Specialty Latte $0.00
Sip on the frosty side of fall with our Frozen Pumpkin Spice Latte. Blended with pumpkin pie sauce flavor, espresso and milk, this frozen treat is topped with whipped cream and pumpkin spice seasoning for a perfectly chilled take on a seasonal classic.
Pumpkin Spice Brewed Coffee $0.00
Embrace the warmth of our delicious coffee blended with pumpkin pie sauce.

Limited Time Only
FALL FAIR SPECIALTY DOZEN $25.59
The Fall Fair Specialty Dozen contains: (2) Cotton Candy Doughnuts – Original Glazed® doughnut dipped in blue icing and cotton candy flavored sugar, topped with a strawberry flavored icing swirl and cotton candy flavored buttercreme dollop. (2) Kreme™ Puff Doughnuts – Unglazed ring doughnut with a Kreme™ swirl, powdered coating, and doughnut dot topper. (2) Blue Ribbon Apple Pie Doughnuts – Unglazed shell doughnut filled with apple cinnamon filling, dipped in caramel flavored icing with cinnamon cookie sprinkle and white icing drizzles. (2) Caramel Churro Doughnuts – Cinnamon Sugar doughnut drizzled with caramel flavored icing. (4) Original Glazed® Doughnuts
FALL FAIR SPECIALTY 3 COUNT $8.49
The Fall Fair Specialty 3 Count contains: (1) Caramel Churro Doughnut – Cinnamon Sugar doughnut drizzled with caramel flavored icing. (1) Cotton Candy Doughnut – Original Glazed® doughnut dipped in blue icing and cotton candy flavored sugar, topped with a strawberry flavored icing swirl and cotton candy flavored buttercreme dollop. (1) Kreme™ Puff Doughnut – Unglazed ring doughnut with a Kreme™ swirl, powdered coating, and doughnut dot topper.
3 Count Chocolate Original Glazed® Doughnuts $8.49
3 count Original Glazed® doughnuts transformed with chocolate.
HARRY POTTER™ SPECIALTY DOZEN + SORTING HAT™ COMBO $32.35
Includes one Harry Potter™ Specialty Dozen and one Sorting Hat™ Doughnut, an unglazed shell filled with surprise house-colored Kreme™. It’s dipped in rich chocolate-flavored icing and topped with shimmering gold stars, gold shimmer sugar, and a Sorting Hat™ piece. Dozen includes: 2 Gryffindor™ Doughnuts – Unglazed shell filled with cookie butter flavored Kreme™, dipped in red icing and Biscoff® cookie crumble, topped with golden icing drizzles and Gryffindor™ crest. 2 Slytherin™ Doughnuts – Original Glazed® topped with chocolate and green buttercreme flavored swirls, chocolate cookie sugar blend, and Slytherin™ crest. 2 Hufflepuff™ Doughnuts – Unglazed shell filled with brown butter toffee flavored custard, dipped in golden yellow icing, and topped with black chocolate drizzle, cookie crunch, and Hufflepuff™ crest. 2 Ravenclaw™ Doughnuts – Original Glazed® dipped in blueberry flavored icing, topped with Ravenclaw™ sprinkles and crest. 4 Original Glazed® Doughnuts
HARRY POTTER™ SPECIALTY DOZEN $25.59
Step into the enchanting world of Hogwarts™ with this spellbinding assortment of doughnuts. This magical dozen includes: (2) Gryffindor™ Doughnuts – Unglazed shell doughnut filled with cookie butter flavored Kreme™, dipped in red icing and Biscoff® cookie crumble, topped with golden icing drizzles and Gryffindor™ crest. (2) Slytherin™ Doughnuts – Original Glazed® doughnut topped with chocolate and green buttercreme flavored swirls, chocolate cookie sugar blend, and Slytherin™ crest. (2) Hufflepuff™ Doughnuts – Unglazed shell doughnut filled with brown butter toffee flavored custard, dipped in golden yellow icing, and topped with black chocolate drizzle, cookie crunch, and Hufflepuff™ crest. (2) Ravenclaw™ Doughnuts – Original Glazed® doughnut dipped in blueberry flavored icing, topped with Ravenclaw™ sprinkles and crest. (4) Original Glazed® doughnuts, offering a familiar favorite alongside these imaginative creations.
CHOCOLATE ORIGINAL GLAZED® DOZEN $21.00
A dozen Original Glazed® doughnuts transformed with chocolate.
Double Original Glazed® Bundle $35.49
A long-standing crowd pleaser, you can’t go wrong with our Double Original Glazed® Bundle! Includes 2 dozen Original Glazed® doughnuts.
4 Count Original Glazed® Cinnamon Rolls $13.09
4 of our Original Glazed® Cinnamon Rolls – Our yeast-raised dough, hand-rolled with cinnamon and covered in Original Glazed® perfection.

Coffee Brew Box
Decaf Coffee Brew Box $25.59
96 ounces of fresh brewed coffee. Your Brew Box will arrive with 10 cups, lids, sleeves and stir sticks. 20 creamers and sugars and 10 Splenda® sweeteners.
Coffee Brew Box $25.59
96 ounces of fresh brewed coffee. Your Brew Box will arrive with 10 cups, lids, sleeves and stir sticks. 20 creamers and sugars and 10 Splenda® sweeteners.

16 Count Minis
16 Count Original Glazed® Minis $21.59
16 of the iconic Original Glazed® Doughnuts, now in mini form!

Doughnut Dots
24 Count Assorted Doughnut Dots $10.79
The 24 Count Assorted Doughnut Dots with 8 Original Glazed®, 4 Cookie Crumb, 4 Cinnamon, 4 Powdered and 4 Sprinkled Doughnut Dots.
10 Count Original Glazed® Doughnut Dots $5.69
We've taken our Original Glazed® Doughnuts and created tasty, on the go treats for sharing.
24 Count Original Glazed® Doughnut Dots $8.99
We've taken our Original Glazed® Doughnuts and created tasty, on the go treats for sharing.
10 Count Assorted Doughnut Dots $5.89
The 10 Count Assorted Doughnut Dots with 2 Original Glazed®, 2 Cookie Crumb, 2 Cinnamon, 2 Powdered and 2 Sprinkled Doughnut Dots.

Build Your Own
Build Your Own Dozen $22.69
Your choice of any dozen assorted doughnuts.
Build Your Own 3 Count Doughnuts $8.89
Choose 3 of your favorite Krispy Kreme Doughnuts
Build Your Own 6 Count Doughnuts $17.39
Choose 6 of your favorite Krispy Kreme Doughnuts

Hot Coffee, Espresso & More
Brown Butter Toffee Latte $0.00
Naturally Flavored - Specialty latte flavored with Brown Butter Toffee inspired syrup, Ghirardelli caramel, served hot and topped with whipped cream, Ghirardelli caramel drizzle and Biscoff® cookie crumble.
Ghirardelli® Hot Chocolate $0.00
Ghirardelli® Hot Chocolate Naturally & Artificially Flavored A decadent treat. Our Ghirardelli® cocoa is blended with steamed milk and topped with whipped cream and a chocolate drizzle.
Classic Brewed Coffee $0.00
A smooth, easy to love Latin American blend with flavor and personality, balanced from start to finish.
Espresso $0.00
Rich and smooth shot of espresso.
Americano $0.00
Rich espresso poured over hot water to create a delicious, smooth taste.
Vanilla Latte $0.00
Espresso and steamed milk flavored with vanilla syrup.
Mocha Specialty Latte $0.00
Naturally Flavored Espresso and steamed skim or 2% milk flavored with Ghirardelli® chocolate sauce and topped with whipped cream and a chocolate drizzle.
Golden Snitch™ Specialty Latte $0.00
A rich caramel toffee-inspired latte, blending sweet, golden flavor with creamy goodness. Topped with whipped cream, Biscoff® crunchy cookie crumble, and a sprinkle of golden shimmer sugar, it’s a magical, indulgent treat in every sip!
Caramel Specialty Latte $0.00
Our signature latte blended with Ghirardelli® caramel sauce, topped with whipped cream and caramel drizzle.
Caramel Mocha Specialty Latte $0.00
A decadent favorite. Our latte is blended with caramel chocolate sauce and topped with whipped cream and caramel drizzle.
Classic Decaf Coffee $0.00
A tasty blend of Latin American and Sumatran decaf coffees with lots of character. Caffeine-free and flavor-full!
Cappuccino $0.00
Espresso blended with steamed milk and capped with silky milk foam.
Original Glazed® Latte $0.00
Naturally Flavored Espresso and steamed milk flavored with Original Glaze® syrup.
Latte $0.00
Rich espresso wrapped in creamy steamed 2% or skim milk.

6 Count
6 Count Classic Assorted Doughnuts $16.99
An assortment of our classic doughnuts including: (1) Original Glazed® Doughnut, (1) Chocolate Iced Doughnut, (1) Strawberry Iced with Sprinkles Doughnut, (1) Chocolate Iced Kreme™ Filled Doughnut, (1) Original Glazed® Raspberry Filled Doughnut, and (1) Chocolate Iced with Sprinkles Doughnut.
6 Count Original Glazed® Doughnuts $14.79
A 6 count of our iconic Original Glazed® Doughnuts.

Bottled Beverages
Bottled Fanta Orange $3.09
Bottled Fanta Orange 20 ounce
Bottled Whole Milk $3.39
Bottled Whole Milk
Minute Maid Apple Juice $3.09
Minute Maid Apple Juice
Bottled Sprite $3.09
Bottled Sprite 20 ounce
Bottled 2% Milk $3.39
Bottled 2% Milk
Bottled Dr Pepper $3.09
Bottled Dr Pepper 20 ounce
Dasani Bottled Water $3.09
Dasani Bottled Water
Bottled Diet Coke $3.09
Diet Coke 20 ounce Bottle
Bottled Chocolate Milk $3.39
Bottled Chocolate Milk
Minute Maid Orange Juice $3.09
Minute Maid Orange Juice
Bottled Coca-Cola $3.09
Coca-Cola 20 ounce Bottle

Iced Lattes
Iced Caramel Mocha Specialty Latte $0.00
Our iced latte blended with caramel chocolate sauce and topped with whipped cream and caramel drizzle.
Iced Caramel Specialty Latte $0.00
Our iced latte blended with Ghirardelli® caramel sauce and topped with whipped cream and caramel drizzle.
Iced Vanilla Latte $0.00
Our iced latte blended with vanilla flavor.
Iced Golden Snitch™ Latte $0.00
A rich caramel toffee-inspired iced latte, blending sweet, golden flavor with creamy goodness. Topped with whipped cream, Biscoff® crunchy cookie crumble, and a sprinkle of golden shimmer sugar, it’s a magical, indulgent treat in every sip!
Iced Original Glazed® Latte $0.00
Natural Vanilla Flavor with other Natural Flavors Our iced latte blended with Original Glazed® flavor - a taste of our iconic doughnut in a cup.
Iced Brown Butter Toffee Latte $0.00
Naturally Flavored - Specialty latte flavored with Brown Butter Toffee inspired syrup, Ghirardelli caramel, served iced and topped with whipped cream, Ghirardelli caramel drizzle and Biscoff® cookie crumble.
Iced Mocha Specialty Latte $0.00
Our iced latte blended with Ghirardelli® chocolate sauce, topped with whipped cream and a chocolate drizzle.
Iced Latte $0.00
Espresso and 2% or skim milk served over ice.

Iced Coffees
Iced Coffee With Milk $0.00
Concentrated rich coffee served over ice, topped with a splash of 2% milk.
Iced Caramel Coffee With Milk $0.00
Rich iced coffee blended with Ghirardelli® caramel sauce, served over ice and topped with a splash of 2% milk.
Iced Caramel Mocha Coffee With Milk $0.00
Naturally Flavored Rich iced coffee blended with a caramel chocolate sauce, served over ice and topped with a splash of 2% milk.
Iced Vanilla Coffee With Milk $0.00
Concentrated Dark Roast coffee and vanilla syrup served over ice, topped with a splash of 2% or skim milk.
Iced Original Glazed® Coffee With Milk $0.00
Naturally Flavored Smooth and Sweet. A taste of our iconic Original Glazed® Doughnut in a cup.

3 Count
3 Count Original Glazed® Doughnuts $7.39
A 3 count of our iconic Original Glazed® Doughnuts.
3 Count Classic Assorted Doughnuts $8.49
An assortment of our classic doughnuts including: (1) Original Glazed® Doughnut, (1) Strawberry Iced with Sprinkles Doughnut, and (1) Chocolate Iced Kreme™ Filled Doughnut.

Dozens
Classic Assorted Dozen $22.29
An assortment of our classic doughnuts including (2) Original Glazed®, (2) Chocolate Iced, (2) Strawberry Iced with Sprinkles, (2) Chocolate Iced Kreme™ Filled, (2) Original Glazed® Raspberry Filled, & (2) Chocolate Iced with Sprinkles.
Original Glazed® Dozen $20.19
A dozen of our iconic Original Glazed® Doughnuts.

Chillers
Lemonade Chiller $0.00
Naturally Flavored. A refreshing, frozen summertime treat made with real fruit and sweetened with only cane sugar.
Strawberry Chiller $0.00
Naturally Flavored. A refreshing, frozen summertime treat made with real fruit and sweetened with only cane sugar.

Frozen Lattes
Frozen Original Glazed® Specialty Latte $0.00
Naturally Flavored Sweet, creamy Original Glazed® flavor and espresso blended with ice and topped with whipped cream.
Frozen Mocha Specialty Latte $0.00
A creamy blend of decadent chocolate, espresso and ice, topped with whipped cream and a chocolate drizzle.
Frozen Caramel Specialty Latte $0.00
Creamy caramel and espresso, blended with ice, and topped with whipped cream and a caramel drizzle.
Frozen Vanilla Specialty Latte $0.00
Sweet, creamy vanilla and espresso blended with ice and topped with whipped cream.
Frozen Golden Snitch™ Specialty Latte $0.00
A rich caramel toffee-inspired frozen latte, blending sweet, golden flavor with creamy goodness. Topped with whipped cream, Biscoff® crunchy cookie crumble, and a sprinkle of golden shimmer sugar, it’s a magical, indulgent treat in every sip!
Frozen Caramel Mocha Specialty Latte $0.00
Our frozen latte blended with caramel chocolate sauce and topped with whipped cream and caramel drizzle.
Frozen Specialty Latte $0.00
A creamy, espresso ice-blended beverage topped with whipped cream.
Frozen Brown Butter Toffee Latte $0.00
Naturally Flavored - Specialty latte flavored with Brown Butter Toffee inspired syrup, Ghirardelli caramel, served iced and topped with whipped cream, Ghirardelli caramel drizzle and Biscoff® cookie crumble.

Krispy Kreme Details

Service options
Delivery
Drive-through
In-store pickup
Onsite services
Takeout
Dine-in

Highlights
Great coffee

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Offerings
Coffee

Dining options
Breakfast
Dessert
Table service

Amenities
Restroom

Atmosphere
Casual

Crowd
Family-friendly
LGBTQ+ friendly

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Parking
Free parking lot
Free street parking

Krispy Kreme Photos

Krispy Kreme Location

Krispy Kreme

North Carolina Mecklenburg County Charlotte Pineville-Matthews Road

8800 Pineville-Matthews Rd, Charlotte, NC 28226, USA

Krispy Kreme Reviews

An average rating of ★4 from 720 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I was extremely disappointed with the level of professionalism I experienced during my visit today 09/11. When I came to pick up donuts, I was treated in a dismissive and condescending manner by the manager. Instead of listening to my request, she rolled her eyes, made comments that suggested I didn’t know what I was there for, and spoke to me in a tone that was anything but professional.I expect a manager to set the standard for customer service, but what I witnessed was the complete opposite. Her behavior was rude, unprofessional, and frankly beneath the image I would think this establishment would want to uphold. Rolling eyes and giving attitude to a paying customer is not only uncalled for, but it also reflects very poorly on the brand.If this is the way management interacts with customers, it creates an environment that feels unwelcoming, careless, and, frankly, “ghetto.” This was not the experience I expected, and I hope upper management takes the time to address this behavior so that future customers are treated with the courtesy and respect they deserve.
September 11 · idowu adeleke
The woman working was absolutely incredible. She was so excited to give us donuts and free stickers! Truly the best customer service I have ever encountered. I didn’t catch her name but she had dark hair and spoke spanish (I over heard her talking to another customer). Seriously we will be back again solely because of her!
August 22 · Kalina McNulty
I got my two kids hot chocolates and myself a frappe and this morning both of my kids are really sick and I feel nauseated. Neither kids have a fever but my youngest is worse and I know it has to be from the beverages, possibly the milk. The dates on everything need to be checked before making a drink for customers and everything should be cleaned out properly.
September 11 · Allison Mack
I was going to start this review off saying the customer service was bad but that would be a lie because there was no customer service. In what world do I deserve attitude because Janet decided to work at Krispy Kreme? Rushing me to tell her my order, cutting me off mid order. Telling me everything is free for donut day just to yell at me when I order a dozen. It’s utterly ridiculous. Y’all need to have a staff meeting by tonight. Respectfully.
June 06 · Fitness Forever
What can I say?!?Krispy Kreme is the reigning king of donuts, and this location didn't disappoint.
April 27 · Britt Helms