Auntie Anne's Introduce
For those of us in the Horseheads, New York area, especially when enjoying a day out at the Arnot Mall, there's a particular aroma that instantly signals a delightful treat: the warm, comforting scent of freshly baked pretzels. This unmistakable fragrance leads us directly to **Auntie Anne's**, a beloved spot renowned for its iconic hand-rolled soft pretzels. It's more than just a place to grab a snack; it’s a quick, convenient, and consistently delicious stop that perfectly complements our on-the-go lifestyles. As New Yorkers, we appreciate convenience and a reliable source for our favorite simple pleasures, and Auntie Anne's consistently delivers on both.
Auntie Anne's has carved out a special niche in the bakery world, focusing on the simple perfection of a soft pretzel. What sets them apart is their commitment to baking fresh throughout the day, ensuring that each pretzel is served hot and soft, straight from the oven. Whether you're craving something sweet like their famous Cinnamon Sugar pretzel or a savory option like the Original or Pepperoni pretzel, there's a flavor profile to satisfy every palate. They understand the art of the perfect pretzel, and their dedication to this craft makes them a go-to for a quick, satisfying treat in the 14845 zip code. While a recent customer review highlighted a point of personal preference regarding tipping, it's clear that the quality of the food, especially when fresh, remains a key draw for patrons.
Auntie Anne's in Horseheads is ideally situated at **3300 Chambers Rd, Horseheads, NY 14845, USA**. This address places it directly within the popular Arnot Mall, a central shopping destination for residents of Horseheads and the wider Chemung County region. Being located inside the mall offers significant advantages for accessibility. It means easy access whether you're already at the mall for shopping, catching a movie, or just passing through. Chambers Road is a main artery, making the mall and, by extension, Auntie Anne's, straightforward to reach from various directions.
The accessibility of Auntie Anne's at the Arnot Mall is a major plus for locals. There is ample parking available at the mall, ensuring a hassle-free visit regardless of how busy it might be. Its location within a commercial hub means it's a convenient stop during an outing, offering a quick and satisfying snack without requiring a separate trip. For New Yorkers who value efficiency and convenience, the Arnot Mall location makes Auntie Anne's an effortless choice for that fresh pretzel craving.
Auntie Anne's focuses on a core menu of pretzel-based products and refreshing beverages, perfected over years to deliver a consistent, delicious experience. Their services and product offerings include:
- Signature Soft Pretzels: The classic hand-rolled pretzels available in various flavors, including Original (plain or salted), Cinnamon Sugar, Almond Crunch, Parmesan Cheese, Sour Cream & Onion, Pepperoni, and even unique seasonal or limited-time offerings like Chocolate Eclair or Matcha Green Tea.
- Pretzel Bites/Nuggets: The same delicious pretzel dough in convenient, bite-sized pieces, often available in Original, Cinnamon Sugar, and Pepperoni, perfect for sharing or on-the-go snacking.
- Pretzel Dogs: All-beef hot dogs (or chicken sausages) wrapped in their signature pretzel dough and baked to perfection, offering a savory and filling option. Mini Pretzel Dogs are also popular.
- Dipping Sauces: A variety of sweet and savory dips to complement the pretzels, such as Marinara, Cheese Dip (Nacho, Hot Salsa), Caramel, Chocolate, Cream Cheese, Sweet Glaze, and Honey Mustard.
- Fresh-Squeezed Lemonade: A signature beverage that perfectly pairs with their pretzels, available in original and various fruit-flavored mixers (e.g., Blue Raspberry, Mango, Strawberry, Watermelon), also offered in frozen versions.
- Pretzel Buckets: Large buckets of pretzel nuggets (Original, Cinnamon Sugar, Mini Pretzel Dogs, Pepperoni Nuggets) designed for sharing at parties or gatherings.
- Catering Services: The Horseheads location offers catering options for events, including pretzel packages and pretzel dog packages, suitable for larger groups.
Auntie Anne's in Horseheads offers several key features and highlights that make it a local favorite for its unique treats:
- Freshly Baked Throughout the Day: A core promise of Auntie Anne's is that their pretzels are "freshly baked" and "hot-out-of-the-oven," ensuring optimal taste and texture, which customers appreciate, as one review noted, "The food is amazing when made fresh."
- Signature Soft Pretzel Dough: Their unique, buttery, and slightly chewy pretzel dough is instantly recognizable and addictive, forming the base for all their beloved products.
- Variety of Flavors: Offering both sweet options like Cinnamon Sugar and savory choices like Pepperoni, along with various dips, caters to a wide range of preferences and cravings.
- Convenience and Speed: Ideal for shoppers and those on the go, the mall location allows for quick, satisfying snacks. The ability to order ahead through their app can further "skip the line."
- Perfect Pairings: Their fresh-squeezed lemonades are specifically designed to complement the pretzels, creating a classic and refreshing snack combination.
- Catering for Groups: The availability of pretzel buckets and catering packages makes them a practical choice for parties, events, and larger gatherings in the Horseheads area.
For direct inquiries, ordering, or to confirm hours of operation, you can contact Auntie Anne's at the Arnot Mall using the following information:
Address: 3300 Chambers Rd, Horseheads, NY 14845, USA
Phone: (607) 739-1045
Mobile Phone: +1 607-739-1045
These details provide easy access for locals seeking their delicious pretzel fix.
Auntie Anne's in Horseheads, NY, is perfectly suited for locals for a variety of reasons, solidifying its place as a reliable and enjoyable stop in our community. First and foremost, the core product – the freshly baked soft pretzel – is a universally appealing and satisfying snack. The commitment to serving pretzels hot and fresh from the oven ensures a consistent quality that residents can count on, whether it's a quick craving or a planned treat. As one customer aptly put it, "The food is amazing when made fresh," highlighting the delicious experience when the product is at its best.
Secondly, its location within the Arnot Mall on Chambers Road makes it incredibly convenient for daily life. Whether you're running errands, enjoying a shopping trip, or meeting friends, Auntie Anne's is an easy, accessible stop that doesn't require a special detour. This convenience is a key factor for busy New Yorkers looking for a quick and satisfying bite. The variety of sweet and savory options, along with their popular lemonades and pretzel dogs, ensures there's something for everyone in the family, from a simple snack for a child (like the pretzel with marinara loved by the granddaughter) to a more substantial pretzel dog for an adult.
While one customer raised a valid point about tipping prompts, this feedback pertains to a broader industry trend rather than the quality of the product itself, which remains consistently praised for its freshness and taste. Ultimately, Auntie Anne's provides a beloved, convenient, and consistently delicious option for fresh baked pretzels and refreshing drinks right here in Horseheads, making it a perfectly suitable and cherished local bakery for our New York community.
Auntie Anne's Services
Soft Pretzels
Every Auntie Anne's pretzel is hand-rolled and freshly baked to golden brown perfection.
- Original
Every single pretzel is an original, and freshly baked to raise the standard of snacking.
- Cinnamon Sugar
A soft pretzel hot from the oven, sprinkled with fresh cinnamon, sweet sugar, and handed right over.
- Sweet Almond
This sweet yet salty pretzel is baked fresh and topped with Auntie Anne's own toasted almond crunch.
- Sour Cream & Onion
A hint of sour cream and onion are freshly baked into a warm, soft pretzel for you to savor bite by bite.
- Roasted Garlic & Parmesan
The aroma of garlic and fresh parmesan makes this savory treat the best thing since sliced garlic bread.
- Pepperoni
Crowned with nine scrumptious slices of pepperoni and a savory three-cheese blend freshly baked into a warm, soft pretzel.
- Jalapeño
A pretzel topped with delicious jalapeño peppers, hot from the oven, is a refreshingly spicy treat.
- Raisin
A sweet snacking surprise with fresh raisins baked into warm delicious dough.
Pretzel Nuggets
Bite-sized versions of Auntie Anne's classic pretzel flavors are perfect for sharing.
- Original Pretzel Nuggets
Each pretzel nugget is freshly baked to a golden brown.
- Cinnamon Sugar Pretzel Nuggets
Small and sweet pretzel nuggets, sprinkled with simple cinnamon sugar, can satisfy even the hungriest.
Pretzel Dogs
Enjoy Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog.
- Original Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog is not your average snack.
- Cheese Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog and topped with a simple three-cheese blend.
- Jalapeño & Cheese Pretzel Dog
A crispy three-cheese pretzel, topped with spicy jalapeño slices wrapped around a delicious Nathan’s Famous® hot dog.
- Mini Pretzel Dogs
Mini Pretzel Dogs made with Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough pack a bite.
Pretzel Buckets
Freshly baked and golden brown, Auntie Anne's Pretzel Buckets have plenty to go around.
- Original Pretzel Nuggets Bucket
A bucket of Original Pretzel Nuggets is perfect for sharing.
- Cinnamon Sugar Pretzel Nuggets Bucket
Bite-size versions of the sweet Cinnamon Sugar Pretzel in a shareable bucket.
- Pepperoni Pretzel Nuggets Bucket
Perfect for a group, each nugget is topped with a slice of pepperoni and a sprinkle of three-cheese blend.
- Mini Pretzel Dogs Bucket
A fun shareable snack for anyone who loves Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough.
Dips
The perfect complement to your Auntie Anne's pretzel.
- Caramel Dip
Sticky Caramel Dip will get on any pretzel’s sweet side.
- Cheese Dip
This is the cheese that’s sure to please any pretzel or pretzel dog. Simply cheesy and delicious.
- Hot Salsa Cheese Dip
Hot Salsa Cheese Dip is the perfect amount of spicy and cheesy.
- Light Cream Cheese Dip
A rich, delicious cream cheese dip to top off a sweet or salty pretzel.
- Marinara Dip
Marinara Dip is the savory, slightly sweet sauce every pretzel craves.
- Sweet Glaze Dip
A creamy sweet glaze for the freshest, warmest batch of pretzels you’ve ever tasted.
- Honey Mustard Dip
Everything goes better with Honey Mustard. But nothing goes quite as well as an Auntie Anne’s pretzel.
Drinks
Enjoy Auntie Anne's refreshing beverages.
- Original Lemonade
Auntie Anne’s very own refreshing lemonade is a sweet way to make any day feel like summer.
- Lemonade Mixers
Auntie Anne’s famous lemonade in fun, fruity flavors, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Frozen Lemonade Mixers
Enjoy the famous Lemonade Mixer flavors as a frozen treat, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Lemonade Iced Tea
Auntie Anne’s signature lemonade is mixed with freshly brewed iced tea for a refreshing twist on a classic drink.
- Iced Tea
A refreshing beverage at its best! Auntie Anne’s serves Iced Tea in sweet and unsweet options.
- Coca-Cola® Products
Auntie Anne’s proudly serves Coca-Cola® products to pair perfectly with our pretzels.
Auntie Anne's Details
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Auntie Anne's Photos










Auntie Anne's Location
Auntie Anne's
3300 Chambers Rd, Horseheads, NY 14845, USA
Auntie Anne's Reviews
pretzels
★ 5★ 4★ 3★ 2★ 1Purchased a soft pretzel with marinara sauce for my granddaughter which she loved.I’m giving my experience an overall 3 stars because when I paid there was an option to leave a tip. I resent this awkward decision while being watched by the parson serving me. Does putting a pretzel in a bag obligate gratuity? The option to tip for these types of services has become more commonplace and in my opinion annoying and undeserved for services rendered. It diminished the buying experience.
May 04 · Bren KogerThe food is amazing when made fresh although cahier was upset that I asked for fresh made pretzel
March 23 · Delana ElliottDue to poor allergen management, those with almond allergies can't eat any food here. The nut pretzels are stored on the top rack of the case, allowing particulate to fall onto the non-nut pretzels on the bottom rack. I wish our comments were taken more seriously by the staff when we said that the almond pretzels shouldn't be in the case as they were. Instead, we got a lecture about butter.
November 24 · Emily SandtGot our pretzels burnt and my nephew can’t chew on them due to only being a year old. We politely asked for a two new ones and got the rudest response ever. When we finally got the new ones we quietly waited in line to get a drink and the workers proceeded to talk about my mom and one even called her a the “B” word I will never come here again.
February 16 · Cassy SnyderCarly was incredibly rude, ignored my friend and I to have personal conversations with her coworkers, and got annoyed with us when we placed our order. We told her to have a good day and she said "yeah whatever," and continued her conversations with coworkers. We felt extremely disrespected.
February 20 · Stephanie Johnson
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